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Recent guest reviews

Nearby to Madison Square Garden, Penn Station, Time Square. Excellent daily breakfast. Clean comfortable rooms.

Booked one type of room then property changed it and staff said too bad, sorry.

The beds were so comfortable, I slept great our whole trip. Location was perfect, lobby was nice and hotel quiet. The only downside was breakfast….I’m not a picky eater but it was gross, I ended up not eating it last two days. However, the coffee in the lobby was perfect. Thank you for a great stay

I booked a suite and there was a lot of space. Room and hotel was clean and staff was nice. The room was overall good and worth it. There was a few cobwebs that we had such as the water took between 10-15 mins to warm up in the shower and at the sinks. The TV kept on freezing and the Wi-Fi was spotty. The biggest downfall is the street the hotel is located on; at a certain time all the drug addicts come out and it’s such an unsafe feeling. My husband went to get something for us to eat and he felt like he was going to get robbed.

Enjoyed the hot breakfast, it was very nice. Employees were nice.

Great!

Vry good check in , great breakfast

mattress are not very confortable. Bathroom not functional, small and no space. Breakfast is just ok. Normal hotel for 2 or 3 days. Location is good

The rooms are not like the pictures, I booked a suite for 7 people and barely we fit in the room, they don’t clean the rooms unless we ask for it… they are not clean at all. The surrounding are a mess. Overall I’m not staying in that hotel again. I booked for 6 nights and I left the 1st one. Too expensive for a nasty hotel.

Location was right in the middle of all the attractions we wanted to see and do..property was very clean and all the staff were friendly and helpful..I would recommend

Pros: Property was decently clean. Cons: I arrived a little early and the hotel told me that when if there was a room free, they'd charge me $50 for early check in. I guess they have every right to do so though I've never been charged anywhere else for early check in if there was a free room. I went to hang out with some friends and arrived back at the hotel 30 min after the check in time. I was told there wasn't a free room for me and won't be for at least an hour. It's not like they just miscalculated by one room. The guest in front of me has been told the same thing and there was a long line of people waiting to check in after me. So since they wanted to charge me for early check in, would they credit me for not letting me check in at the right time? Nope, no partial refunds for making me change all my plans with no prior communication. When I got to the room, the phone did not work. No way to communicate with front desk unless I go down in person. At 7am, the fire alarm rang for 5 minutes, with no one to tell us what's going on. After it finally goes out and I go back to sleep, 10 min later an announcement comes on to say it was a false alarm, waking me up once again.

This is no fault of the hotel, which is lovely, but the surrounding area is overrun by indigent people. Hopefully the new mayor can improve the problem.

Because I did 2 reservations in deferents times by the same room level and for the second one they move to a minus level small room I talked with Orbits thinking you will solve the situation but nothing you only send a mail to the hotel but do not talk with them is clear situation the bad services.

West 37th Street New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Times Square
  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center

Located in Manhattan, Homewood Suites New York/Midtown Manhattan Times Square is within a 10-minute walk of popular sights such as Madison Square Garden and Times Square. This 3.5-star hotel has 293 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a gym.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Kitchens, sitting areas, and refrigerators are also standard.


Property features

Built in 2014, the brand new Homewood Suites New York/Midtown Manhattan Times Square features a gym, a rooftop terrace, and free WiFi in public areas. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a 24-hour business center.

Room options

Studio, 2 Queen Beds with Sofa Bed

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Studio, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 5

Studio, 1 King Bed, Non Smoking (Efficiency)

1 King Bed | Sleeps 2

Guest reviews for Homewood Suites New York/Midtown Manhattan Times Square

Everyone (12) Couples (5) Family (12)
5
Everyone

By on Sep 13, 2023

4
Partner Couples

Nearby to Madison Square Garden, Penn Station, Time Square. Excellent daily breakfast. Clean comfortable rooms.

By on Aug 30, 2023

Review comment responded on Sep 4, 2023

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5
Everyone

By on Jul 14, 2023

Review comment responded on Jul 15, 2023

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2
Family

Booked one type of room then property changed it and staff said too bad, sorry.

By on Apr 5, 2023

Review comment responded on Apr 7, 2023

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

5
Family

The beds were so comfortable, I slept great our whole trip. Location was perfect, lobby was nice and hotel quiet. The only downside was breakfast….I’m not a picky eater but it was gross, I ended up not eating it last two days. However, the coffee in the lobby was perfect. Thank you for a great stay

By on Dec 20, 2022

Review comment responded on Dec 24, 2022

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4
Family with small children

I booked a suite and there was a lot of space. Room and hotel was clean and staff was nice. The room was overall good and worth it. There was a few cobwebs that we had such as the water took between 10-15 mins to warm up in the shower and at the sinks. The TV kept on freezing and the Wi-Fi was spotty. The biggest downfall is the street the hotel is located on; at a certain time all the drug addicts come out and it’s such an unsafe feeling. My husband went to get something for us to eat and he felt like he was going to get robbed.

By on Dec 19, 2022

Review comment responded on Dec 19, 2022

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5
Everyone

By on Aug 12, 2022

4
Family

Enjoyed the hot breakfast, it was very nice. Employees were nice.

By on Jun 22, 2022

Review comment responded on Jun 28, 2022

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2
Everyone

By on Jun 18, 2022

5
Family

Great!

By on May 3, 2022

Homewood Suites New York/Midtown Manhattan Times Square

312 West 37th Street, New York, NY 10018
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