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Recent guest reviews

Enjoyed the hot breakfast, it was very nice. Employees were nice.

Great!

Vry good check in , great breakfast

mattress are not very confortable. Bathroom not functional, small and no space. Breakfast is just ok. Normal hotel for 2 or 3 days. Location is good

The rooms are not like the pictures, I booked a suite for 7 people and barely we fit in the room, they don’t clean the rooms unless we ask for it… they are not clean at all. The surrounding are a mess. Overall I’m not staying in that hotel again. I booked for 6 nights and I left the 1st one. Too expensive for a nasty hotel.

Location was right in the middle of all the attractions we wanted to see and do..property was very clean and all the staff were friendly and helpful..I would recommend

Pros: Property was decently clean. Cons: I arrived a little early and the hotel told me that when if there was a room free, they'd charge me $50 for early check in. I guess they have every right to do so though I've never been charged anywhere else for early check in if there was a free room. I went to hang out with some friends and arrived back at the hotel 30 min after the check in time. I was told there wasn't a free room for me and won't be for at least an hour. It's not like they just miscalculated by one room. The guest in front of me has been told the same thing and there was a long line of people waiting to check in after me. So since they wanted to charge me for early check in, would they credit me for not letting me check in at the right time? Nope, no partial refunds for making me change all my plans with no prior communication. When I got to the room, the phone did not work. No way to communicate with front desk unless I go down in person. At 7am, the fire alarm rang for 5 minutes, with no one to tell us what's going on. After it finally goes out and I go back to sleep, 10 min later an announcement comes on to say it was a false alarm, waking me up once again.

This is no fault of the hotel, which is lovely, but the surrounding area is overrun by indigent people. Hopefully the new mayor can improve the problem.

Because I did 2 reservations in deferents times by the same room level and for the second one they move to a minus level small room I talked with Orbits thinking you will solve the situation but nothing you only send a mail to the hotel but do not talk with them is clear situation the bad services.

The location was close to everything and the property was very serviceable in terms of amenities and a breakfast. Unfortunately, they are short on cleaning staff so that the room was several hours late for our check-in and was only cleaned periodically during our 5 night stay. The manager was nice enough to compensate us for our trouble, to his credit.

I was in New York for business and it was very close to the location I needed to be. For the number of guests that were there, the staff did an outstanding job dealing with everyone and were so courteous. The breakfast area just seems a bit small for the size of the hotel.

It’s a really nice hotel, but the area is HORRIBLE ! Around the hotel is a crack house. It’s a shame Bc the hotel is excellent.

Pros: Great location near Penn Station, mini kitchen included. Cons: Smelled like weed the entire time we were there, both in the hallways and downstairs.

Nice Location. Room size was good for NYC for 5 people. The fridge made a whining noise all the time and when we called they said we could unplug it b/c they all make that noise. We paid for a room with a fridge so we found this unacceptable. Breakfast was hit or miss -- sometimes there was some good stuff sometimes there was pretty much nothing but bread and yogurt. Staff was super nice and helpful. People put trash in the hall and it sat for a day and a half and then we said something and it was removed. All in all not a horrible experience - you get what you pay for.

The property was 10 minutes walking to the restaurant I had reservations for Dinner.

West 37th Street New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Times Square
  • Free on-the-go breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center

Located in Manhattan, Homewood Suites New York/Midtown Manhattan Times Square is within a 10-minute walk of popular sights such as Madison Square Garden and Times Square. This 3.5-star hotel has 293 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a gym.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception on select days.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Kitchens, sitting areas, and refrigerators are also standard.


Property features

Built in 2014, the brand new Homewood Suites New York/Midtown Manhattan Times Square features a gym, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 45.00 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and a free grocery shopping service.

Room options

Room, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Studio, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 5

Studio, 1 King Bed, Non Smoking (Efficiency)

1 King Bed | Sleeps 2

Guest reviews for Homewood Suites New York/Midtown Manhattan Times Square

Everyone (11) Couples (6) Family (16)
4
Family

Enjoyed the hot breakfast, it was very nice. Employees were nice.

By on Jun 22, 2022

Review comment responded on Jun 28, 2022

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

5
Family

Great!

By on May 3, 2022

3
Everyone

By on Apr 25, 2022

5
Everyone

Vry good check in , great breakfast

By on Mar 4, 2022

Review comment responded on Mar 5, 2022

Thank you for choosing Homewood Suites as your home away from home. We are happy to hear that you found our amenities great. We can't wait to welcome you again.

3
Family

mattress are not very confortable. Bathroom not functional, small and no space. Breakfast is just ok. Normal hotel for 2 or 3 days. Location is good

By on Feb 22, 2022

1
Family

The rooms are not like the pictures, I booked a suite for 7 people and barely we fit in the room, they don’t clean the rooms unless we ask for it… they are not clean at all. The surrounding are a mess. Overall I’m not staying in that hotel again. I booked for 6 nights and I left the 1st one. Too expensive for a nasty hotel.

By on Dec 27, 2021

4
Everyone

By on Dec 24, 2021

4
Family

Location was right in the middle of all the attractions we wanted to see and do..property was very clean and all the staff were friendly and helpful..I would recommend

By on Nov 8, 2021

Review comment responded on Nov 10, 2021

You are welcome! Have a wonderful day!

2
Family

Pros: Property was decently clean. Cons: I arrived a little early and the hotel told me that when if there was a room free, they'd charge me $50 for early check in. I guess they have every right to do so though I've never been charged anywhere else for early check in if there was a free room. I went to hang out with some friends and arrived back at the hotel 30 min after the check in time. I was told there wasn't a free room for me and won't be for at least an hour. It's not like they just miscalculated by one room. The guest in front of me has been told the same thing and there was a long line of people waiting to check in after me. So since they wanted to charge me for early check in, would they credit me for not letting me check in at the right time? Nope, no partial refunds for making me change all my plans with no prior communication. When I got to the room, the phone did not work. No way to communicate with front desk unless I go down in person. At 7am, the fire alarm rang for 5 minutes, with no one to tell us what's going on. After it finally goes out and I go back to sleep, 10 min later an announcement comes on to say it was a false alarm, waking me up once again.

By on Oct 23, 2021

5
Partner Couples

This is no fault of the hotel, which is lovely, but the surrounding area is overrun by indigent people. Hopefully the new mayor can improve the problem.

By on Oct 15, 2021

Homewood Suites New York/Midtown Manhattan Times Square

312 West 37th Street, New York, NY 10018
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