I liked their breakfast. Simple but lean and practical. efficient structure. Coffee 24 hours available with creamer in the lobby. Will recommend to friends.
This hotel is in a great location! We walked pretty much everywhere and if we needed to go farther, the subway was close by. The breakfast area gets crowded fast and stays busy so get there early. The staff did a great job serving breakfast and clearing tables for the next person. The only complaint we had was in our room. There weren’t enough pillows and the comforter shed white fuzziness all over our clothes. Also, the pull out bed was quite uncomfortable and small, but my 10 year old managed. Overall, great experience in a clean hotel and nice staff!
Rooms are very new- pillows and bed comfortable. Breakfast runs smoothly. There are some glitches with things such as front doors being repaired and housekeeping (tip: no coordination if you don't want multiple "quick cleans" each day- request a no service door hanger from front desk- all other requests made are ignored. 50/50 ratio of helpful and friendly versus rude staff. With value and location- worth the hiccups.
Only problem was the fire alarm, it activated every night and hotel management would just say through the hotel room speakers it was a false alarm. When we verified previous reviews we can see its an ongoing problem.
overcrowded and hard to use elevators-- 15mts at times per trip.
Terrible noise from air condition all night long in the room. I was very upset. Staff try to do as much as they can they were helpful but they could not fix it.
Perfect location to be in Times Square. Get there at least an hour early and do not wait until 3pm to check in otherwise the line will be very long! Staff is very friendly and breakfast options are great…but it gets crowded so get there by 8am if possible. Because of the location you will get some traffic noise but my kids slept through it. It’s a safe area. I’m deducting a star because the room wasn’t filthy but could’ve been a bit cleaner. Room service is every other day so trash can pile up if you have kids (diapers). We had to take out our trash bag so the room wouldn’t smell.
Honestly, the rooms and the property itself are good. However, there is one area that proved very irritating and that is the elevators. Waiting and waiting until you feel stranded on your floor, setting your plans back… it was exhausting and happened on several occasions during our 3 night stay. I can usually let stuff slide but it was a real whip.
Recommend this place!
Located in Manhattan, Home2 Suites By Hilton New York Times Square is next to popular attractions like Times Square and Broadway. This 3-star hotel has free breakfast along with free in-room WiFi and a gym.
Free continental breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM.
Guests can stay connected with free WiFi. Other standard amenities include kitchens, coffee makers, and free toiletries.
A gym and free WiFi in public areas are features at Home2 Suites By Hilton New York Times Square. Valet parking is available for USD 85.00 per night. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage.
I liked their breakfast. Simple but lean and practical. efficient structure. Coffee 24 hours available with creamer in the lobby. Will recommend to friends.
This hotel is in a great location! We walked pretty much everywhere and if we needed to go farther, the subway was close by. The breakfast area gets crowded fast and stays busy so get there early. The staff did a great job serving breakfast and clearing tables for the next person. The only complaint we had was in our room. There weren’t enough pillows and the comforter shed white fuzziness all over our clothes. Also, the pull out bed was quite uncomfortable and small, but my 10 year old managed. Overall, great experience in a clean hotel and nice staff!
thank you so much Eva. we really appreciate the feedback on your stay and for highlighting our amazing team
Rooms are very new- pillows and bed comfortable. Breakfast runs smoothly. There are some glitches with things such as front doors being repaired and housekeeping (tip: no coordination if you don't want multiple "quick cleans" each day- request a no service door hanger from front desk- all other requests made are ignored. 50/50 ratio of helpful and friendly versus rude staff. With value and location- worth the hiccups.
Thank you for choosing the Home2 Suites by Hilton New York Times Square for your recent stay in NYC. We appreciate you taking the time to share your feedback with us since without it, we would not be able to improve our operations and experiences for our guests.
Only problem was the fire alarm, it activated every night and hotel management would just say through the hotel room speakers it was a false alarm. When we verified previous reviews we can see its an ongoing problem.
we do apologize for the inconvenience, we are working with our neighbour with whom we share an alarm. At this time the false alarms are coming on their side but it does inpact our side too.
overcrowded and hard to use elevators-- 15mts at times per trip.
We are actively learning our guest habits and already working with our elevator vendor to install better technology to improve this experience.
Terrible noise from air condition all night long in the room. I was very upset. Staff try to do as much as they can they were helpful but they could not fix it.
we are working on fixes, with any brand new hotel there are some bumps in the road, but we are making progress
Perfect location to be in Times Square. Get there at least an hour early and do not wait until 3pm to check in otherwise the line will be very long! Staff is very friendly and breakfast options are great…but it gets crowded so get there by 8am if possible. Because of the location you will get some traffic noise but my kids slept through it. It’s a safe area. I’m deducting a star because the room wasn’t filthy but could’ve been a bit cleaner. Room service is every other day so trash can pile up if you have kids (diapers). We had to take out our trash bag so the room wouldn’t smell.
thank you for the feedback. at Home2 you can ask for daily housekeeping services. while we have every other day cleaning, we can always clean daily upon request
Honestly, the rooms and the property itself are good. However, there is one area that proved very irritating and that is the elevators. Waiting and waiting until you feel stranded on your floor, setting your plans back… it was exhausting and happened on several occasions during our 3 night stay. I can usually let stuff slide but it was a real whip.
thank you fallon, and with any new hotel we are learning our guest habits as quickly as possible and are trying to find ways to make changes to improve our service
Recommend this place!
We think you are 5 stars too!
Thank you for choosing the Home2 Suites Times Square for your recent stay in NYC. We appreciate you taking the time to share your experience with us. We are glad to hear you enjoyed your stay and we are looking forward to welcoming you back next time.