My sons first trip to New York City…he got a dose of NY inhospitable service. Coming from the Midwest you think of the HGI as a better quality experience but the service here by the staff was less than ideal.
I loved that the hotel was walking distance from Timesquare, Empire State and Central Park. The metro was right outside the door and the there was a lot of options for dining. Property was clean and the staff was very friendly. I loved our stay there and would definitely book again.
Great!
Good location. Quiet. Needs some tlc.
clean convientent central location
Everything was great
Property staff were very kind and helpful. Our room was clean. There was some mold in the shower. Close proximity to Broadway, Times Square and Bryant Park.
Clean! Great staff! The hotel is close to everything!
only thing was really a problem is: Elevators. Card system and waiting time. When checking out, we waited for 10 minutes, then needed to use stairs. Everything else was great, thank you.
Good hotel but to noisy
I read that it has “laundry facilities” which was a deciding factor in choosing the hotel. We brought clothes good for four days on a nine-day trip. It was a major shock and disappointment that a laundry facility for guests to wash clothes is non-existent. Nevertheless we got good value for what we paid because it is in the heart of the city. Don’t expect a fancy hotel. The room is pretty straightforward and tight, good for travelers who are on the go to see the sights all day. Kudos to Janis, Gerry, and Monica at the front desk who are friendly and helpful. The one who moved us to another room after about five days was out to give us a hard time. Instead of checking us in the new room immediately at 9:00 am, she wanted us to wait until 3:00 pm to get the new room. I told her Monica said that we could move in to the new room right away, she relented and allowed it. The best person we met and went out of his way to help us was the one who was in charge of the luggage room in the lobby when we checked out at 1:00 pm on Nov 12, 2021. He is kind, patient, and very considerate in a natural way. He did not play a part like most people in the hospitality business do. I asked his name but I am forgetful, He impressed us so much and he did not rush my sister who was wearing crutches.
That everything was in walking distance
The hotel has a great location, near Madison Square Garden, Macy's and the Empire State Building, as well as the Herald Square subway line. Very convenient, friendly and helpful staff, and a nice hotel.
Excellent experience!
Great location, friendly staff and clean rooms. Would definitely stay again.
New hotel
Great location. Friendly staff. Only strange thing was that although the room was cleaned every night the crew never made our beds. Never have run into this before at a hotel unless the crew asked not to make up the room. Otherwise a satisfactory stay
Convenient
Awesome stay and in the middle of everything. We walked everywhere, time square is about a 5 min walk and Around the corner from the Empire State building.
Close to everything. The staff are very friendly and accommodating. We arrived early but we had our room right away. Checked us in in a breeze and without any hassles. The rooms are bigger than I thought knowing New York.
Located in Manhattan, Hilton Garden Inn New York/West 35th Street is within a 5-minute walk of Empire State Building and within 15 minutes of other popular attractions like Times Square. This 298-room, 3-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. To-go breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
The 298 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Guests can expect 32-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.
Renovated in 2018, Hilton Garden Inn New York/West 35th Street offers a 24-hour gym, free WiFi in public areas, and a meeting room. Self parking is available for USD 55.00 per night. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.
My sons first trip to New York City…he got a dose of NY inhospitable service. Coming from the Midwest you think of the HGI as a better quality experience but the service here by the staff was less than ideal.
I loved that the hotel was walking distance from Timesquare, Empire State and Central Park. The metro was right outside the door and the there was a lot of options for dining. Property was clean and the staff was very friendly. I loved our stay there and would definitely book again.
Hi Robin, Thank you for staying with us, we are glad you enjoying everything The Big apple has to offer. We look for seeing you in the near future.
Great!
Thank you for staying us! hope to see you again
Good location. Quiet. Needs some tlc.
Hi Erin, Thank you for staying with us
clean convientent central location
Thank you for choosing the Hilton Garden Inn 35th for your stay in NYC. As the Front Office Manager I want to thank you for leaving such wonderful feedback about your stay. We appreciate all of our guest feedback as it allows us to build up our service at our property. I am glad to see that we were able to live up to all of your wonderful expectations and leave a long lasting impression. I hope that the next time you visit the big city your travels leave you here with our Hilton Garden Inn 35th! Kind Regards
Everything was great
Thank you for choosing the Hilton Garden Inn 35th for your stay in NYC. As the Front Office Manager I want to thank you for leaving such wonderful feedback about your stay. We appreciate all of our guest feedback as it allows us to build up our service at our property. I am glad to see that we were able to live up to all of your wonderful expectations and leave a long lasting impression. I hope that the next time you visit the big city your travels leave you here with our Hilton Garden Inn 35th! Kind Regards
Property staff were very kind and helpful. Our room was clean. There was some mold in the shower. Close proximity to Broadway, Times Square and Bryant Park.
Thank you for your positive rating! We will address your concerns with our appropriate department(s) and we look forward to your stay with again!
Clean! Great staff! The hotel is close to everything!
Thank you for staying with us! We are happy that your stay was enjoyable and our staff was memorable! We look forwards to hosting you again!
only thing was really a problem is: Elevators. Card system and waiting time. When checking out, we waited for 10 minutes, then needed to use stairs. Everything else was great, thank you.
Good hotel but to noisy
Hi Kurt, We apologized for any inconveniences during your stay with us. Feel free to contact the hotel directly for further assistance regarding your stay with us.