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Holiday Inn Express New York - Manhattan West Side

3.0 out of 5.0

Recent guest reviews

Quite neiboorhood, free breakfast all around good value.

This is my third stay at this Holiday Inn Exrpess and I've stayed at the other two in mid town Manhattan (both also good) but this hotel is A1 for me! The location, the breakfast, Roberto who fixed my computer every time I needed it fixed, along with his two friends who came to my room to make sure it worked! You my friends don't get service like this not even at the Ritz Carleton. This hotel is why you left home in the first place. The breakfast is first rate and can be healthy unless you only eat the pastries (I had two bowls of cereal and bananas every day and English Muffins all fresh and toasty and great coffee. They also have refrigerators and Keurigs in the room and great free Wi Fi service with Roberto and friends to make sure it works! The staff at the front desk were always asking me how they could help and when I got dressed up to go to the Friar's Club they took my picture! My friends this is the hotel for you in NYC. Book it now!

Nice place to stay. Mostly quiet and helpful staff It was nice to also have breakfast each morning. It seemed safe to walk there in the nighttime too

Hotel location near many of the NYC sites and attractions. Most memorable about my hotel experience was the hotel staff. Each and every staff member goes the extra mile to be sure that guest needs are met. In particular, Josie, Ashley, Anesha, Evan, Rayli, and Michael were among the staff who particularly got to know me and my family members. They always greeted us with a big smile, offered their help in every way, were efficient and professional in all that they did, were instrumental in making our stay absolutely wonderful. I look forward to my visiting NYC again, and there is no doubt that I will stay at this hotel because of the staff. Each of these staff members are true assets to the Holiday Inn Express Manhattan Midtown West. It is obvious that your hiring criteria is high... keep it up... you are doing GREAT!

This was the right choice for my business trip at the Javits Center in New York, close by. Looked as the hotel was renovated recently, Very busy, but friendly staff, good breakfast, centrally located.

We had a great time staying in the hotel, staff are nice breakfast is yummy but the only problem we had was the wifi, its very low signal.

Easy to find... good signage. Very friendly staff. Room and lobby clean. Comfortable beds. Fairly quiet, which was more than I expected in midtown Manhattan. Breakfast included, with many choices and fresh fruits.

Was in town for a funeral and found that returning to a small but well equipped room was comforting given the occasion. Very quiet room and neighborhood.....given that it is NYC. Staff was friendly and very accommodating. Breakfast was plentiful and selection was much more than I expected. Staff was very friendly and helpful. I highly recommend this hotel.

We loved everything from our stay from the staff to the location. We will definitely book here again when back in NYC.

A great trip to NYC. The hotel was a in a great location. The only issue I had was that the breakfast provided, had cold items or there was not enough of certain items.

Is not the best, but for business trip is more than enough, have all the facilities, and is easy for transportation in the City.

Super nice staff. Close to great restaurants and times square but not loud! Loved it!

The staff was really helpful for 5 of us to city tour. 4 of people came from overseas and they were very happy about kindness by staff. Because 5 of us can not go by one taxi in NY, the staff leaded us to get in one mini van after her arrangement. Thank you...

The hotel is much nicer than more expensive alternatives in the city. Walking distance to the convention center.

The room was nice and I would stay again. Room was a little cold.

We had a great time in Manhattan while staying at this hotel. There are many high quality cheap eats in the vicinity, while being close to Times Square, the Metro system, etc. The staff was very friendly and professional too. The inclusion of breakfast and wifi connectivity adds to its value.

Stayed here one night from my arrival to when I left everything was great they have continental breakfast in the Morning it's pleasant everything is fresh .. Overall this was a great location because it was close to stage 48 night club and also not too far from times sq

The hotel was conveniently located to the theatre district. The hotel staff was friendly, responsive, and very helpful. The free breakfast was expansive and appreciated. Unfortunately, the very loud construction across the street woke up my family earlier than desired.

We enjoyed our stay at holiday inn. Location was perfect, it was 5 minutes walking distance to the center of manhattan. Customer service was impressive, friendly staff. Breakfast was good, filled ourselves with toast, muffins, eggs etc... If I visited New York again I would surely book holiday inn again.

We stayed for 1 night and the hotel only opened 4 days before we got there so there are lots of improvements needed. The location is convenient and he rooms were clean but very small. The problems started when we came back to check in at 4PM. When we tried to retrieve our checked bags, the employee did not know which bags were ours even though they were tagged with numbers. We had 2 rooms and wanted them on the same floor but they only had 1 room available that was clean, so one of the staff had to manually check the 2nd room before they can give it to us. We waited 1 hour for the 2nd room. One of the rooms had a tv remote that had no batteries so they had to contact maintenance to provide the batteries that never came. Each time you tried to call the front desk, the phones would never be answered and the lines were 10-15 people deep at the front desk with their own issues. There were other guests sitting in the hallway waiting for their rooms to be available.

538 West 48th Street New York NY

Hotel highlights

  • Close to Broadway and Times Square
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour fitness center

Located in Hell's Kitchen, Holiday Inn Express New York - Manhattan West Side is within a mile (2 km) of popular sights such as Broadway and Times Square. This 3-star hotel has 177 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi. It's in central New York and also close to Rockefeller Center and Macy's.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 177 air-conditioned rooms feature refrigerators, coffee makers, and free newspapers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available.


Property features

Guests of Holiday Inn Express New York - Manhattan West Side enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Offsite parking is offered for a fee. A multilingual staff is on hand to assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-in, express check-out, and a convenience store.

Room options

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Room, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 3

Guest reviews for Holiday Inn Express New York - Manhattan West Side

Everyone (7) Business (4) Family (5) Friends (4) Other (1)
5

good value

Everyone

Quite neiboorhood, free breakfast all around good value.

By on May 5, 2017

Review comment responded on May 10, 2017

Dear Todd, Thank you for leaving a 5 star review! We are delighted that your stay was a great one!

5

best hotel in nyc at this or almost any price!

Everyone

This is my third stay at this Holiday Inn Exrpess and I've stayed at the other two in mid town Manhattan (both also good) but this hotel is A1 for me! The location, the breakfast, Roberto who fixed my computer every time I needed it fixed, along with his two friends who came to my room to make sure it worked! You my friends don't get service like this not even at the Ritz Carleton. This hotel is why you left home in the first place. The breakfast is first rate and can be healthy unless you only eat the pastries (I had two bowls of cereal and bananas every day and English Muffins all fresh and toasty and great coffee. They also have refrigerators and Keurigs in the room and great free Wi Fi service with Roberto and friends to make sure it works! The staff at the front desk were always asking me how they could help and when I got dressed up to go to the Friar's Club they took my picture! My friends this is the hotel for you in NYC. Book it now!

By , from ETSU on Jan 16, 2017

Review comment responded on Jan 18, 2017

Dear Patrick, On behalf of our very dedicated team here at the Holiday Inn Express Manhattan West Side we THANK YOU!!! We are so honored to be reviewed by such a seasoned traveler and that we "wowed" you!! We would be delighted to have you return and experience another amazing stay from friends here in NYC!!!

4

close to time square and helpful staff

Everyone

Nice place to stay. Mostly quiet and helpful staff It was nice to also have breakfast each morning. It seemed safe to walk there in the nighttime too

By on Jan 12, 2017

Review comment responded on Jan 16, 2017

Thank you so much for sharing your feedback with us! We are happy to hear that you felt that our hotel was to your expectations & that you enjoyed your visit in the "Big Apple"! We are happy that we were helpful & near Times Square! We hope that our amazing location and another adventure brings you back to experience another great stay experience!

5

hotel in great location with superior staff.

Everyone

Hotel location near many of the NYC sites and attractions. Most memorable about my hotel experience was the hotel staff. Each and every staff member goes the extra mile to be sure that guest needs are met. In particular, Josie, Ashley, Anesha, Evan, Rayli, and Michael were among the staff who particularly got to know me and my family members. They always greeted us with a big smile, offered their help in every way, were efficient and professional in all that they did, were instrumental in making our stay absolutely wonderful. I look forward to my visiting NYC again, and there is no doubt that I will stay at this hotel because of the staff. Each of these staff members are true assets to the Holiday Inn Express Manhattan Midtown West. It is obvious that your hiring criteria is high... keep it up... you are doing GREAT!

By , from florida on Dec 8, 2016

Review comment responded on Dec 11, 2016

Thank you for your high praise and recommendation. We are thrilled that enjoyed your NYC visit ! We hope we have another occasion to welcome you back in the future!

4

good choice in new york city

BusinessTravelers

This was the right choice for my business trip at the Javits Center in New York, close by. Looked as the hotel was renovated recently, Very busy, but friendly staff, good breakfast, centrally located.

By on Nov 19, 2016

Review comment responded on Nov 21, 2016

Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel and that our fantastic location near many areas of interest such as the Javitz Center ! I hope that our extraordinary service and adventurous city leaves you wanting to return to experience another magnificent stay experience!

4

nice hotel accessible to all attractions

Everyone

We had a great time staying in the hotel, staff are nice breakfast is yummy but the only problem we had was the wifi, its very low signal.

By on Sep 28, 2016

Review comment responded on Sep 30, 2016

Thank you for choosing the Holiday Inn Express Manhattan Westside we are so delighted to hear you had a "great time staying in the hotel" We look forward to having you on a future stay with us!

5

convenient to midtown, lower west side.

Everyone

Easy to find... good signage. Very friendly staff. Room and lobby clean. Comfortable beds. Fairly quiet, which was more than I expected in midtown Manhattan. Breakfast included, with many choices and fresh fruits.

By , from Boston on Apr 20, 2016

Review comment responded on May 1, 2016

Wow !!! We thank you so much for the very detailed review. We appreciate, and take all of our guest's feedback extremely seriously, but we consider ourselves especially fortunate to be reviewed by an obviously seasoned traveler. On behalf of my entire team, we look forward to serving your future travel needs!

5

excellent location. great staff. near parking.

Everyone

Was in town for a funeral and found that returning to a small but well equipped room was comforting given the occasion. Very quiet room and neighborhood.....given that it is NYC. Staff was friendly and very accommodating. Breakfast was plentiful and selection was much more than I expected. Staff was very friendly and helpful. I highly recommend this hotel.

By on Apr 17, 2016

Review comment responded on Apr 20, 2016

Thank you for taking the time to share your 5 star review with us! We are honored that you graded us above the rest! We would love to have you return so that we can create another amazing experience!

5

amazing

GetawayWithFriends

We loved everything from our stay from the staff to the location. We will definitely book here again when back in NYC.

By on Dec 7, 2015

4

wonderful trip!

Families

A great trip to NYC. The hotel was a in a great location. The only issue I had was that the breakfast provided, had cold items or there was not enough of certain items.

By on Jun 2, 2015