Spacious room, cleanliness and very quiet floor. The Hotel is ideally located.
I like that to get in the lobby and to get to each floor using the elevator, it requires an access key. Great security feature. Nice little snack area to purchase some goods. Staff was great.
Staff were pleasant and the hotel appeared clean and in good shape. However, the bed smelled like body odor, and there was no hot water.
Walking distance to Times Square. Rooms very clean.
I spent 5 days there and only came across 2 approachable, friendly staff members. The front desk staff needs customer service training, pronto. The woman who checked us in did not say hello or welcome. After giving her my cc and license, she told us our room would not be ready until 3pm. No problem. I asked about leaving our bags and we would come back, she pointed at the bellman. She pointed. She did not tell us to bring our bags over there. I waited for her to go over the reservation with me, have me sign, etc, and it was 6 minutes before she asked me if I needed anything else. I said "well, don't I need to sign something" and she barked "no, your room is not ready thats why I told you to give your bags to the bellman!" Wow. I said maybe you could have said "please come back at 3pm and we will have your keys ready for you, in the meantime the bellman can check your bags." She just stared at me. Then after we walked over to the bellman, she proceeded to talk about us to another front desk person. When we came back at 320pm, the room was still not ready. Thankfully she was not there but a very nice gentleman helped us. We were in and out of the hotel quite a bit in 5 days and the only time anyone greeted us was if it was a bellman or a male front desk worker. Overall the hotel is nice. clean, just need to work on the staff.
breakfast was good and the walking map was helpful.
It was a nice hoteL and close to everything, we like it a lot
Everything about the hotel was excellent. Food service staff, housekeeping staff, and front desk staff were kind and helpful! The breakfast buffet offered a nice variety of food, including fresh fruit. The hotel was clean and the location was great! Couldn’t have asked for a better hotel!!
This property is perfect. The rooms are clean and spacious. The employers are fantastic.
I loved that it was close to everything I wanted to see. Everything was within walking distance, I loved having Valet parking. I loved & enjoyed a great breakfast! The rooftop was an amazing place for night caps!! I didn’t like the fact they didn’t have room service.
The room was NYC size but very clean. The staff was great. The breakfast was very spacious with very good choices. Our favorite was the rooftop bar!
super convenient location, two minutes walkway to Penn Station, Subway station is right at the corner; clean room and nice breakfast.
It was a very comfortable and quiet room close to MSG and Penn Station.
Located in Midtown, Fairfield Inn & Suites New York Midtown Manhattan/Penn Station is within a 10-minute walk of popular sights such as Madison Square Garden and The High Line Park. The 239 rooms at this 3-star hotel include coffee makers and LCD TVs and guests can enjoy free breakfast.
Free buffet breakfast is included with your stay.
All 239 rooms feature coffee makers, laptop-compatible safes, and phones. 37-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include ironing boards and desks.
Fairfield Inn & Suites New York Midtown Manhattan/Penn Station features free WiFi in public areas, a meeting room, and a business center. Transportation is made easy with limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and dry cleaning/laundry. Additional amenities include a computer station, express check-in, and express check-out.
Spacious room, cleanliness and very quiet floor. The Hotel is ideally located.
I like that to get in the lobby and to get to each floor using the elevator, it requires an access key. Great security feature. Nice little snack area to purchase some goods. Staff was great.
Thank you for your review of our hotel! We're glad you enjoyed your stay with us and that you recognize our efforts in security! We hope to see you again soon :)
Staff were pleasant and the hotel appeared clean and in good shape. However, the bed smelled like body odor, and there was no hot water.
Thank you for your review of your most recent stay. We are happy to hear that our room accommodations and staff friendliness were positive attributes of your stay. However, we are terribly sorry to hear that we fell short in other areas. We wish we had the opportunity to correct this for you during your visit with us; we hope to have another opportunity to serve you in the future.
Walking distance to Times Square. Rooms very clean.
Thank you again for choosing to stay with us during your travels to New York City! We appreciate you taking the time to review your stay. We are happy to hear our convenient location and clean hotel accommodations were positive attributes of your stay. We hope to welcome you back on a future visit!
I spent 5 days there and only came across 2 approachable, friendly staff members. The front desk staff needs customer service training, pronto. The woman who checked us in did not say hello or welcome. After giving her my cc and license, she told us our room would not be ready until 3pm. No problem. I asked about leaving our bags and we would come back, she pointed at the bellman. She pointed. She did not tell us to bring our bags over there. I waited for her to go over the reservation with me, have me sign, etc, and it was 6 minutes before she asked me if I needed anything else. I said "well, don't I need to sign something" and she barked "no, your room is not ready thats why I told you to give your bags to the bellman!" Wow. I said maybe you could have said "please come back at 3pm and we will have your keys ready for you, in the meantime the bellman can check your bags." She just stared at me. Then after we walked over to the bellman, she proceeded to talk about us to another front desk person. When we came back at 320pm, the room was still not ready. Thankfully she was not there but a very nice gentleman helped us. We were in and out of the hotel quite a bit in 5 days and the only time anyone greeted us was if it was a bellman or a male front desk worker. Overall the hotel is nice. clean, just need to work on the staff.
Dear Kat, Thank you for your candid review of your most recent stay with us. We are delighted to hear that you were able to be promptly checked in upon speaking with our front desk agent. However, I am deeply apologetic that the staff service level fell below your standards. The interaction which you described is certainly not indicative of our service level and we will surely be utilizing these comments to better improve the guest experience. Our management team would love to hear more about your stay with us. Kindly contact us with further details at your earliest convenience. We remain at your service!
Thank you so much for your kind review! We look forward to welcoming you back!
breakfast was good and the walking map was helpful.
Thank you so much for staying with us! We are glad to hear that our breakfast offerings were to your liking. We look forward to another opportunity to serve you!
It was a nice hoteL and close to everything, we like it a lot
Thank you for choosing to stay with us and your kind words about our property. We are so happy that you "liked it a lot" and hope you do stay with us again in the near future.
Thanks for staying with us. We appreciate your feedback!
Thank you for your review. We remain at your service!
Thank you for your review of our hotel! We're glad you enjoyed your stay with us. We hope to see you again soon :)