- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- No parking is available onsite.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, MasterCard, and Visa.
- No rollaway or extra beds are available.
Best Western Premier Herald Square
3.0 out of 5.0Enter your dates to see prices
Best Western Premier Herald Square
3.0 out of 5.0
4.1
out of 5
"Good!"
See all 106 reviews
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Recent guest reviews
Close to everything and subway. Room was small but that was to be expected. Our heat wouldn't stay on but when it was, marijuana and cigarette smoke came in it. Staff was nice and we enjoyed our stay.
Good, small NYC hotel. Breakfast adequate. Hot dishes--eh! Staff very nice.
I had a really good experience. The first night I did ask for an extra blanket was told someone would bring it up, but I never received it. I wanted to conserve some energy by not turning up the heat and I had to. Other than that everyone was friendly and helpful! The bartender was GREAT! 🤗
Everything was great until I encountered the front desk agent at about 6 am Wednesday morning. She looked like she was disgusted for being at work. That was a brief moment but overall the stay was excellent.
I have found Best Western hotels to be a reasonable compromise between affordability and quality. I found this to be reasonably priced (at the rate I paid for one night, including WiFi and free breakfast). But having stayed at a Berlin BW Premier I have to say this is not worthy of the Premier tag. Very courteous front desk and wait staff at breakfast. Hotel bed was clean and comfortable as was the bath. The pillows were a little too fat for my comfort but not lumpy. I would stay here again. IMRAN
Everything was excellent. Complimentary breakfast is a nice benefit. Logistics of breakfast and quality of breakfast could probably be improved without much expense.
Obviously it’s NYC and We weren’t expecting a huge room but we were expecting a little more comfort. The beds were terribly hard and it took all night to get comfortable. By the time we got comfortable we had to get up. It was like sleeping on a bed of bricks. Other than that it’s a great location from Penn Station and we normally take the subway every where but it was nice to be able to walk most of every where we wanted to go.
Enjoyed my stay at this hotel. Was nice, hotel was clean and the breakfast was yum. The room was NY sized but comfy. As a small hotel - 6 rooms per floor - plan your morning departure. Having to wait for a while for the elevator during certain times resulted in having to use the stairs. Would definitely stay again. The hotel was a few blocks from Herald Square, not far from Times Square and Grand Central Station.
I expected a 4+star hotel but it was 3-. No room service at all. The location is very inconvenient.
A very nice hotel. The staff was extremely friendly and helpful. The breakfasts were good - not great. Rooms were tight for two people, but would benefit greatly by adding a small refrigerator - even a small microwave. Or at least a microwave on each floor. Great shower - and for once, it did not leak all over the floor. Cable TV service was unpredictable - in and out. I would consider staying again - but it will not be at the top of my list.
Overall all went well. Everything just small. Parking was close enough. Great for 1-2 people but too small for family.
I was told to park in the lot across the street. They had a deal where it would be $39/ 24hrs and since I was staying the weekend it was perfect. Upon picking up my car I discovered that the lot across the street was, in fact, not the correct lot and cost me an extra $90 for my trip.
Walking distance to the Empire State Building. Across the street from the ESB is a fantastic pizza place called Little Italy. Subway locations near by. The hot breakfast at the hotel was different every day. The hotel had a luggage holding area that was very useful on our last day as we didn't have to drag our luggage with us after we checked out. Only bad thing was that it was small but hey it's NYC!
Decided at Thanksgiving to take my mom & daughter to NYC at Christmas, something we had done in the past for a number of years. We had never stayed at the BW, but the reviews & price were so good we decided to try it. Everything in the reviews was spot on. The staff here couldn't be more pleasant & helpful, the hotel is clean & well maintained and the breakfast was impressive (we just had to wait a few minutes for a table). The rooms are small - but that's not unusual for NYC; note: we only had one large suitcase between us (4 adults + 4 big suitcases - be flexible and come with a sense of humor). Location is great - reasonable walking distance to Rockefeller, Times Square; Empire State Bldg & Macy's are just around the corner. If the rooms were a little larger, this hotel would be perfect! However, the warmth of the staff, the cleanliness/maintenance of the hotel, the breakfast & price make up for that in our opinion. We would def recommend this hotel! :-)
Very new facility, but rooms are definitely NYC sized, meaning very small. I traveled with one other person & we had 2 full sized beds, not a lot of room for luggage. Bathroom was brand new & very comfortable to get ready in. Great location for 34th St Macy's, Bryant Park, & Times Square.
We stayed for 4 nights, it wasn't as expensive as other places yet it was very comfortable and clean , we arrived 3 hours early and they let us check in without a problem, everybody was very friendly and breakfast was really good and they served a different variety every day. Only con was that we didn't get a very good view since our room was on the 3rd floor, there are 6 rooms by floor and only 3 of them get street view, the other 3 look at the back of the Bulding , rooms aren't that big but if you are going on vacations like us you'll only go back to the hotel to shower and sleep.I think the rooms size are what you should expect for New York, we will definitely stay there again on our next visit. It's really close to herald square, Macy's ,1.5 blocks from the Empire State Bulding and a very short walking distance to the subway.
The hotel was in a central area very close to the empire state building and not far from times square. The room itself was clean, it was small but I expected that and beds were comfortable enough. I never ate at the bar/lounge they have there so I can't speak to that although the room is quite small with maybe 5 small tables. There is no parking at the hotel but there is a parking garage right down the street that you can get validated to bring the price down to about $30 a day, the garage like most it seemed in the city needs about 30 minutes notice to get your car out. I was quite disappointed in the breakfast, I had heard great things about Best Western's but had never stayed at one. If you got to the breakfast area anytime after 8:30 it was almost impossible to get a seat. There was an array of bagels and pastries and about 4 hot dishes; eggs of some sort, pancakes/french toast/waffles, some sort of breakfast meat, and oatmeal. The food was not great and we ended up eating bagels for the most part, a big part of why we stayed there was to try and avoid the cost of an extra meal otherwise I may not have cared as much. My other issue and the main one I had was that the elevators in the hotel constantly smelled of marijuana, some days it was stronger than others but the smell was almost ever present, one morning when the kitchen door opened into the breakfast area all you got was a cloud of the smell.
My wife and I enjoyed everything about the hotel with the exception that both the room and breakfast area were cramped. The staff was friendly. There was a nice variety of breakfast items for the free breakfast...some of which changed each day.We had a late flight on the day of our departure and the hotel held our luggage until we left. I happened to run into a manager one afternoon (I did not catch her name). She asked how our stay was going and then as a nice touch gave us some tourst tips. We would stay at this hotel again.
Rooms were well decorated, maintained and very comfortable. Bigger than expected for NYC! Very close to Gray Line Bus stops and easy walk to Times Square. Many restaurants, and some shopping very near hotel as well. Only disappointment was that the website shows a hot tub in fitness area, but there is not one in the hotel. Really liked that there was ice water and coffee available 24/7 in lobby. Also coffee and tea available in the rooms. Special bonus that there was decaf include for both coffee AND tea. Will definitely choose this hotel on any future trips to NYC!
Stayed one night at BW. The staff were great, breakfast was decent and room was small but very comfortable. The only thing that wasn't working was the printer at the computer terminal. No big deal.
Hotel highlights
- Steps from Empire State Building and Macy's
- Free hot/cold buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Bar/lounge
Located in Midtown, Best Western Premier Herald Square is next to popular attractions like Empire State Building and Macy's. This 3-star hotel welcomes guests with 94 rooms and conveniences like free in-room WiFi, a fitness center, and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from New York Public Library and Times Square.
Dining
Start your day off right with a free hot/cold buffet breakfast, served each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
Rooms
Best Western Premier Herald Square's 94 rooms are soundproofed and provide tablet computers, coffee makers, and free long-distance calls. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free local calls, free bottled water, and safes are other standard amenities.
Property features
Guests of Best Western Premier Herald Square enjoy a fitness center, free WiFi in public areas, and a 24-hour business center. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, free newspapers, and a TV in a common area.
Guest reviews for Best Western Premier Herald Square
close to everything
Everyone
Close to everything and subway. Room was small but that was to be expected. Our heat wouldn't stay on but when it was, marijuana and cigarette smoke came in it. Staff was nice and we enjoyed our stay.
Everyone
Good, small NYC hotel. Breakfast adequate. Hot dishes--eh! Staff very nice.
Review comment
Front Desk Staff responded on Feb 25, 2018
Hello, Thank you very much for your positive response. We do appreciate your feedback.
central location
Everyone
I had a really good experience. The first night I did ask for an extra blanket was told someone would bring it up, but I never received it. I wanted to conserve some energy by not turning up the heat and I had to. Other than that everyone was friendly and helpful! The bartender was GREAT! 🤗
Review comment
Front Desk Management responded on Mar 5, 2018
Hi Mia, Thank you very much for your feedback on your recent stay with us. We do appreciate it and hope you will come back to see us again soon.
nice hotel
Everyone
Everything was great until I encountered the front desk agent at about 6 am Wednesday morning. She looked like she was disgusted for being at work. That was a brief moment but overall the stay was excellent.
Review comment
Front Desk Management responded on Mar 8, 2018
Hi Kirk, Thank you for taking the time out to give us feedback on your recent stay with us. I apologize about the staff and will work hard to fix the issue. We do hope you come back to see us again soon.
reasonably priced hotel but not worthy of premier
Everyone
I have found Best Western hotels to be a reasonable compromise between affordability and quality. I found this to be reasonably priced (at the rate I paid for one night, including WiFi and free breakfast). But having stayed at a Berlin BW Premier I have to say this is not worthy of the Premier tag. Very courteous front desk and wait staff at breakfast. Hotel bed was clean and comfortable as was the bath. The pillows were a little too fat for my comfort but not lumpy. I would stay here again. IMRAN
great location. good value.
Everyone
Everything was excellent. Complimentary breakfast is a nice benefit. Logistics of breakfast and quality of breakfast could probably be improved without much expense.
weekend getaway
Everyone
Obviously it’s NYC and We weren’t expecting a huge room but we were expecting a little more comfort. The beds were terribly hard and it took all night to get comfortable. By the time we got comfortable we had to get up. It was like sleeping on a bed of bricks. Other than that it’s a great location from Penn Station and we normally take the subway every where but it was nice to be able to walk most of every where we wanted to go.
comfy, centrally located hotel
Everyone
Enjoyed my stay at this hotel. Was nice, hotel was clean and the breakfast was yum. The room was NY sized but comfy. As a small hotel - 6 rooms per floor - plan your morning departure. Having to wait for a while for the elevator during certain times resulted in having to use the stairs. Would definitely stay again. The hotel was a few blocks from Herald Square, not far from Times Square and Grand Central Station.
Everyone
I expected a 4+star hotel but it was 3-. No room service at all. The location is very inconvenient.
nice, friendly, could be more
Everyone
A very nice hotel. The staff was extremely friendly and helpful. The breakfasts were good - not great. Rooms were tight for two people, but would benefit greatly by adding a small refrigerator - even a small microwave. Or at least a microwave on each floor. Great shower - and for once, it did not leak all over the floor. Cable TV service was unpredictable - in and out. I would consider staying again - but it will not be at the top of my list.
Thank you very much for your feedback. We apologize about the smoking situation considering we are a non-smoking hotel, that is upsetting to hear. We hope you will come back to see us again soon so we can provide a better experience for you.