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Recent guest reviews

The property was good. The room and the entrance was clean and the staff was friendly. I had a great day there with fun, and the stay relaxing.

Clean property however there was loud guests constantly going in and out of rooms all night. Walls were thin so you could hear conversations through the walls. It’s been over a week and still waiting for my deposit to go back on my card.

the person on the desk was very rude and the room wasn't fixed

Out of the way but close to the subway and Duane Reade is right around the corner. It's in a good location and the room, though small, was very nice.

The hotel staff was very friendly and accommodating. The hotel was very clean as well as our room. As most of the other reviews said, the breakfast is one of the best I've had in a hotel, and it had a lot of hot options. Also, the staff seats you, so there's no fighting for tables or waiting for clean ones. They were on top of it. All of the staff at breakfast was extremely friendly and helpful as well. The location was convenient. You can walk to Times Square. The closest subway is about 3 blocks away. The only complaint I have is the small room size, which is common for NYC hotels. I will definitely stay here again in the future for the wonderful breakfast.

Our staying was not a 'Premier' experience. My husband steps onto a smelly liquid mass on the first night (the room must not have been cleaned), we could not get a new room that night since the front desk said all rooms were booked, the janitor guy vacuumed the spot genetically just to cover it with a cleaner, we were waken up by a banging sound by a maid at 9 AM the next morning because she was told that we have checked out by the front desk (we were not even assigned to a new room at that time). With the way things were, there was no guarantee that other rooms would be clean, so I asked the front desk for sani-wipes, so I could clean the spot, which we never received by the time we had to leave for a show (2 PM), Instead we were labeled as 'complaint customers'. To be fair, there were some great staffs too. This one cleaning lady was gentle and nice. The kitchen/dining staffs were very nice and went above and beyond (they deserved our tip!). The hotel offers 'Grab-and-go', which we did not find out until we were literally stepping out the door to go to the airport.

For hotel prices in NYC, the Best Western Premier was a great value for the price. The room was clean and spacious for New York standards, bed was comfortable, wifi worked well, good shower pressure, etc. Hotel is ideally located close to subway and Macy's and an easy walk to Bryant Park, Rockefeller Center, Times Square. We walked to Central Park as well. Included breakfast was excellent! Many hot items each day as well as the usual fare. Staff was very friendly and bar/lounge was great too, and a very good value for drinks there. Would definitely return and highly recommend if you want a great location at a decent price.

Spacious clean rooms and friendly staff. Always my first choice when staying in Miami

Clean and comfortable. Rooms small - but that's expected in NYC, and we were able to squeeze a full air mattress in between the double beds for a teenager. Large windows to get a great NYC view. The free breakfast was surprisingly good, but ends by 9:30 (you can get it to go & bring food to your room though for any late risers in your family). Close walk to Times Square and Midtown attractions. Nice restaurants next to hotel if you're in the mood for a local dinner or drink. Complimentary baggage hold was a plus, as was the complimentary lemon water in lobby. Lounge in back of hotel with drink specials and outdoor seating was a nice touch. Staff were friendly and helpful. Overall, a great place to stay for a wknd in NYC!

Hotel is close to Times Square and the subway. The staff was excellent. They were very helpful with bags, directions, and cabs. The room was very clean. Breakfast selections were good. If they had some mixed fruit, it would have been better plus the coffee tasted bitter some days. Overall, any excellent choice for touring Manhattan.

Very centrally located - could walk to Central Park and to Battery Park, very clean and comfortable beds and pillows in the room nice patio outside the hotel great breakfast choices-eggs pancakes breakfast burritos sausage cereal yogurt and all types of bagels and pasteries

Perfect location for Madison Square Garden events.

Smaller but well appointed quiet, clean and comfortable room. Superb mid-town location. Wonderful staff.

Close to everything and subway. Room was small but that was to be expected. Our heat wouldn't stay on but when it was, marijuana and cigarette smoke came in it. Staff was nice and we enjoyed our stay.

W 36th St New York NY

Hotel highlights

  • Steps from 5th Avenue and Empire State Building
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Fitness center

Located in Midtown, Best Western Premier Herald Square is next to popular attractions like 5th Avenue and Empire State Building. This 3-star hotel has 94 guestrooms and offers free in-room WiFi, a fitness center, and a 24-hour business center.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

The 94 rooms are soundproofed and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.


Property features

At Best Western Premier Herald Square, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Best Western Premier Herald Square

Everyone (40) Couples (22) Business (17) Family (21) Friends (11) Other (14)
5
Everyone

The property was good. The room and the entrance was clean and the staff was friendly. I had a great day there with fun, and the stay relaxing.

By , from New York on May 22, 2020

Review comment responded on May 22, 2020

Dear Shenea, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards,

5
Everyone

By on May 8, 2020

Review comment responded on May 8, 2020

Dear Guest, Thank you for the rating. We hope you visit again soon. Best Regards,

2
Everyone

Clean property however there was loud guests constantly going in and out of rooms all night. Walls were thin so you could hear conversations through the walls. It’s been over a week and still waiting for my deposit to go back on my card.

By on Apr 23, 2020

Review comment responded on Apr 23, 2020

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards,

1
Everyone

the person on the desk was very rude and the room wasn't fixed

By on Apr 17, 2020

Review comment responded on Apr 17, 2020

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards,

4
Everyone

Out of the way but close to the subway and Duane Reade is right around the corner. It's in a good location and the room, though small, was very nice.

By , from N.Y.C on Apr 7, 2020

Review comment responded on Apr 7, 2020

Dear Wendylous, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely,

4
Everyone

By on Apr 3, 2020

Review comment responded on Apr 4, 2020

Dear Guest, Thank you for rating us in your recent stay with us. We hope to see you soon. Stay Safe Best Regards Best Western Premier Herald Square

5
Everyone

By on Oct 27, 2019

Review comment responded on Oct 27, 2019

Dear Guest, Thank you for rating us regarding your most recent stay at our property. We hope to see you again soon.

2
Everyone

By on Sep 26, 2019

Review comment responded on Sep 26, 2019

Dear Guest, Thank you for rating us regarding your most recent stay at our property. We hope you give us another chance to provide a better stay for you. Regards,

4
Everyone

The hotel staff was very friendly and accommodating. The hotel was very clean as well as our room. As most of the other reviews said, the breakfast is one of the best I've had in a hotel, and it had a lot of hot options. Also, the staff seats you, so there's no fighting for tables or waiting for clean ones. They were on top of it. All of the staff at breakfast was extremely friendly and helpful as well. The location was convenient. You can walk to Times Square. The closest subway is about 3 blocks away. The only complaint I have is the small room size, which is common for NYC hotels. I will definitely stay here again in the future for the wonderful breakfast.

By on Feb 5, 2019

Review comment responded on Feb 6, 2019

Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely,

4
Everyone

By on Jan 17, 2019

Review comment responded on Jan 18, 2019

Dear Guest, Thank you for leaving us feedback regarding your most recent stay at our property. We hope you visit us again soon.

Best Western Premier Herald Square

50 W 36th St, New York, NY 10018
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