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Recent guest reviews

Very small rooms, but conveniently located. Lobby and elevators are dirty. Staff did not keep coffee readily available. It was constantly running out. Staff was friendly. Also they kept luggage on checkout day which was nice. (No charge) Not a place I’d stay again but reasonably priced…

Great location, hotel staff were very friendly, room was small but was clean great otherwise, the hotel itself is small but well kept. Would def stay again!

Very cute and clean- Small but that is to be expected for Manhattan! Definitely will visit again!

Great overall!!

Great Location - one block from - Macys.

My first night there I was laying in my bed like 4 hours after I checked in and another guest walked into my room with his key. Such a scary experience and when I went to talk to the front desk about it, they would hush me about the situation so other around me in the lobby wouldn’t hear.

The property was good. The room and the entrance was clean and the staff was friendly. I had a great day there with fun, and the stay relaxing.

Clean property however there was loud guests constantly going in and out of rooms all night. Walls were thin so you could hear conversations through the walls. It’s been over a week and still waiting for my deposit to go back on my card.

the person on the desk was very rude and the room wasn't fixed

Out of the way but close to the subway and Duane Reade is right around the corner. It's in a good location and the room, though small, was very nice.

The hotel staff was very friendly and accommodating. The hotel was very clean as well as our room. As most of the other reviews said, the breakfast is one of the best I've had in a hotel, and it had a lot of hot options. Also, the staff seats you, so there's no fighting for tables or waiting for clean ones. They were on top of it. All of the staff at breakfast was extremely friendly and helpful as well. The location was convenient. You can walk to Times Square. The closest subway is about 3 blocks away. The only complaint I have is the small room size, which is common for NYC hotels. I will definitely stay here again in the future for the wonderful breakfast.

W 36th St New York NY

Hotel highlights

  • Steps from 5th Avenue and Herald Square
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Fitness center

Located in Manhattan, Best Western Premier Herald Square is next to popular attractions like 5th Avenue and Herald Square. This 3-star hotel has 94 guestrooms and offers free in-room WiFi, a gym, and a 24-hour business center.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

The 94 rooms are soundproofed and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.


Property features

At Best Western Premier Herald Square, guests have access to a gym, free WiFi in public areas, and a 24-hour business center. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Best Western Premier Herald Square

Everyone (19) Family (3)
3
Friends

Very small rooms, but conveniently located. Lobby and elevators are dirty. Staff did not keep coffee readily available. It was constantly running out. Staff was friendly. Also they kept luggage on checkout day which was nice. (No charge) Not a place I’d stay again but reasonably priced…

By on Mar 18, 2022

Review comment responded on Apr 11, 2022

Dear Britt, It is our greatest displeasure to hear that you have had such an awful experience at our hotel. Your review is extremely valuable to us; It helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Best Western Premier Herald Square

5
Everyone

Great location, hotel staff were very friendly, room was small but was clean great otherwise, the hotel itself is small but well kept. Would def stay again!

By on Jan 31, 2022

Review comment responded on Feb 1, 2022

DEAR GUEST, WE APPRECIATE YOU TAKING THE TIME TO WRITE ABOUT YOUR GREAT EXPERIENCE WITH US. WE HOPE THAT THIS WILL HELP OUR FUTURE GUEST IN CHOOSING THE BEST ACCOMMODATIONS FOR THEIR TRIP. PLEASE COME VISIT US AGAIN SO THAT WE CAN PROVIDE YOU WITH ANOTHER EXCEPTIONAL STAY! SINCERELY, BEST WESTERN PREMIER

4
Family

By on Jan 2, 2022

Review comment responded on Jan 8, 2022

Dear Guest, Thank you very much for your great review. Our staff is always working hard to improve our services and amenities so that all our guests can have a comfortable and satisfactory stay. We hope that you will come see us again soon so that we can provide another wonderful stay. Best, Best Western Premier

5
Family with small children

Very cute and clean- Small but that is to be expected for Manhattan! Definitely will visit again!

By on Nov 19, 2021

Review comment responded on Nov 20, 2021

Dear Nicole, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards,

5
Everyone

Great overall!!

By on Oct 19, 2021

Review comment responded on Oct 19, 2021

Dear Ivan, Thank you for taking the time out to write a wonderful review of our hotel. We hope that we can continue to provide excellent services to all our guests. Come visit us again soon. Best Regards,

4
Everyone

By , from Melrose on Oct 13, 2021

4
Family

Great Location - one block from - Macys.

By on Sep 12, 2021

Review comment responded on Sep 12, 2021

Dear Stewart, Thank you for your review. It is extremely important that all of our guest have a comfortable and satisfactory stay. Our team is constantly improving our services and facilities. Your review is very important for us to understand where we need to make the most improvements. Come visit us again soon! Best Regards, Jay Singh Best Western Premier

4
Everyone

By on Aug 27, 2021

1
Everyone

My first night there I was laying in my bed like 4 hours after I checked in and another guest walked into my room with his key. Such a scary experience and when I went to talk to the front desk about it, they would hush me about the situation so other around me in the lobby wouldn’t hear.

By on Aug 12, 2021

Review comment responded on Aug 16, 2021

Dear Guest, It is our greatest displeasure that you have had such an awful experience at our hotel. Your review is extremely valuable to us; it helps us understand where we need to improve our services and facilities. We hope that as we better ourselves you will be more inclined to stay with us again. Best Regards, Best Western Premier

5
Everyone

The property was good. The room and the entrance was clean and the staff was friendly. I had a great day there with fun, and the stay relaxing.

By , from New York on May 22, 2020

Review comment responded on May 22, 2020

Dear Shenea, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards,

Best Western Premier Herald Square

50 W 36th St, New York, NY 10018
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