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The Towers at Lotte New York Palace

5.0 star property
Luxury hotel with area shuttle service and a health club
VIP Access

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Photo gallery for The Towers at Lotte New York Palace

The Champagne Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console
Towers Corner Suite | Private kitchenette | Fridge, microwave, dishwasher
Lobby lounge
Lobby lounge
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Breakfast available
  • Room service
  • Gym

Explore the area

View in a map
455 Madison Avenue, New York, NY, 10022
  • Place, St. Patrick's Cathedral
    ‪2 min walk‬
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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The price is $131
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About the neighborhood

New York

Located in Manhattan, The Towers at Lotte New York Palace is adjacent to St. Patrick's Cathedral and within a 5-minute walk of other popular sights like 5th Avenue. This 176-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • St. Patrick's Cathedral - 2 min walk - 0.1 miles
  • 5th Avenue - 3 min walk - 0.2 miles
  • Rockefeller Center - 5 min walk - 0.3 miles
  • Radio City Music Hall - 6 min walk - 0.4 miles
  • Times Square - 10 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Toasties E. 51st - ‬1 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Joe & The Juice - ‬3 min walk
  • ‪Naya - ‬2 min walk
  • ‪Starbucks - ‬1 min walk

About this property

The Towers at Lotte New York Palace

Luxury hotel with area shuttle service and a health club
The Towers at Lotte New York Palace features a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 110 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a business center, laundry facilities, and a banquet hall.
42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include iPod docks, refrigerators, and dishwashers.
Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restaurant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM—-2 AM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Is free cancellation available at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of Dec 9, 2025, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on Jan 9, 2026 start from $850.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Towers at Lotte New York Palace?

This hotel is situated in Manhattan, just steps from 5th Avenue, and within a 10-minute walk of Rockefeller Center and Radio City Music Hall. You'll also find Grand Central Terminal and Times Square less than a mile away.

Is there parking available at The Towers at Lotte New York Palace?

Yes, secured valet parking is offered for USD 110 per day.

Is there a spa at The Towers at Lotte New York Palace?

Spa services at the hotel include aromatherapy, mani/pedis, body scrubs, and massages.

Does The Towers at Lotte New York Palace feature a casino on the premises?

No, The Towers at Lotte New York Palace doesn't have a casino.

Will I find an indoor pool at The Towers at Lotte New York Palace?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Towers at Lotte New York Palace?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Does The Towers at Lotte New York Palace have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Towers at Lotte New York Palace feature a restaurant that includes a breakfast menu?

Yes, The Towers at Lotte New York Palace serves a cooked-to-order breakfast for a surcharge on weekend mornings at Pomme Palais.

Does The Towers at Lotte New York Palace allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Towers at Lotte New York Palace for a fee of USD 150 per pet, per stay.

Are there connecting rooms at The Towers at Lotte New York Palace?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Towers at Lotte New York Palace?

The closest major airport to The Towers at Lotte New York Palace is LaGuardia Airport (LGA), which is 9.4 mi away (31 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.4 mi away (16-minute drive).

Can I book a room with a balcony at The Towers at Lotte New York Palace?

No, at The Towers at Lotte New York Palace, there aren't any guestrooms that list a balcony.

Does The Towers at Lotte New York Palace have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Towers at Lotte New York Palace.

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 466 out of 640 reviews
Rating 8 - Good. 98 out of 640 reviews
Rating 6 - Okay. 41 out of 640 reviews
Rating 4 - Poor. 18 out of 640 reviews
Rating 2 - Terrible. 17 out of 640 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great location
Stayed 3 nights in Aug 2025

10/10 Excellent

Jerry, Hudsonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Stayed 2 nights in Jun 2025

6/10 Okay

Anne

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dianne, Roseville

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Stayed 1 night in May 2025

10/10 Excellent

Devin

Stayed 2 nights in May 2025

10/10 Excellent

Xiayang

Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Stayed 7 nights in Apr 2025

10/10 Excellent

Vanessa, Henley Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Stayed 7 nights in Mar 2025

8/10 Good

JOSE

Stayed 7 nights in Dec 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2025

10/10 Excellent

cathie

Stayed 2 nights in Jan 2025

10/10 Excellent

Justin

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just wow
Stayed 3 nights in Feb 2025

10/10 Excellent

WILLIAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bremen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 4 nights in Feb 2025

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Paulo, Ambler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

10/10 Excellent

Annie, Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is classic NYC and is top tier in service and quality!
Stayed 3 nights in Jan 2025

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