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The Towers at Lotte New York Palace

5.0 star property
Luxury hotel with area shuttle service and a health club
VIP Access

Choose dates to view prices

Photo gallery for The Towers at Lotte New York Palace

The Champagne Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console
Property video
Lobby lounge
Penthouse Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
455 Madison Avenue, New York, NY, 10022
  • Rockefeller Center
    ‪5 min walk‬
  • Grand Central Terminal
    ‪9 min walk‬
  • Times Square
    ‪10 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪12 min drive‬
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Room options

View all photos for Towers Skyview Three Bedroom Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Skyview Three Bedroom Suite

  • 3500 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Towers Skyview Two Bedroom Suite

View from room

Towers Skyview Two Bedroom Suite

  • 3000 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Towers Room with One King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Luxury Towers Room with One King Bed

7.8 out of 10
Good
(8 reviews)
  • 465 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Towers Room with Two Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Luxury Towers Room with Two Queen Beds

10.0 out of 10
Exceptional
(16 reviews)
  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Towers Corner Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Corner Suite

  • 1206 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Towers Executive Suite with King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Executive Suite with King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 655 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Jewel Suite by Martin Katz

The Jewel Suite by Martin Katz | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Jewel Suite by Martin Katz

  • 5000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse Suite

Penthouse Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Penthouse Suite

  • 5000 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Corner (Towers)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)
  • 1675 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Towers Corner Suite with Pantry

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Corner Suite with Pantry

  • 1210 sq ft
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Accessible Towers Executive Suite with King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Accessible Towers Executive Suite with King Bed

  • 655 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Luxury Towers Room with One King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Accessible Luxury Towers Room with One King Bed

  • 465 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Luxury Towers Room with Two Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Accessible Luxury Towers Room with Two Queen Beds

  • 465 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Hastens Ultimate Sleep Suite

Hastens Ultimate Sleep Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Hastens Ultimate Sleep Suite

  • 2500 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Towers Skyview Suite

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Skyview Suite

  • 2500 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Champagne Suite

The Champagne Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console

The Champagne Suite

  • 5000 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Tower Royal Suite

Tower Royal Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Tower Royal Suite

  • 3600 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Towers One Bedroom Suite with King Bed

42-inch plasma TV with cable channels, TV, video-game console

Towers One Bedroom Suite with King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1065 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Towers Executive Studio Two Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Towers Executive Studio Two Queen Beds

  • 655 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New York

Located in Manhattan, The Towers at Lotte New York Palace is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Rockefeller Center. This 176-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • 5th Avenue - 3 min walk - 0.2 miles
  • Rockefeller Center - 5 min walk - 0.3 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles
  • Broadway - 11 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 31 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Joe's Home of Soup Dumplings - ‬3 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Duke Eatery - ‬3 min walk

About this property

The Towers at Lotte New York Palace

Luxury hotel with area shuttle service and a health club
The Towers at Lotte New York Palace features a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 90 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, laundry facilities, and a banquet hall.
42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include iPod docks, refrigerators, and dishwashers.
Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

Similar properties

Lobby

Lotte New York Palace

  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,517 reviews
$501 nightly
The price is $579
Jun 27 - Jun 28
Total includes taxes and fees
Lotte New York Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Secured, covered valet parking on site (USD 90 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restuarant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 90 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM—-2 AM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Is free cancellation available at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on Jun 26, 2025 start from $995.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Towers at Lotte New York Palace?

This hotel is situated in Manhattan, just steps from 5th Avenue, and within a 10-minute walk of Rockefeller Center and Radio City Music Hall. You'll also find Grand Central Terminal and Times Square less than a mile away.

Will I be able to park at The Towers at Lotte New York Palace?

Yes, secured valet parking is offered for USD 90 per day.

Is there a spa at The Towers at Lotte New York Palace?

Spa services at the hotel include aromatherapy, body scrubs, mani/pedis, and massages.

Does The Towers at Lotte New York Palace feature a casino on the premises?

No, The Towers at Lotte New York Palace doesn't have a casino.

Will I find an indoor pool at The Towers at Lotte New York Palace?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Towers at Lotte New York Palace?

This boutique hotel offers many amenities for couples, including in-room massages as well as a bar and a restaurant.

Does The Towers at Lotte New York Palace have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Towers at Lotte New York Palace feature a restaurant that includes a breakfast menu?

Yes, The Towers at Lotte New York Palace serves a cooked-to-order breakfast for a surcharge on weekend mornings at Pomme Palais.

Does The Towers at Lotte New York Palace allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Towers at Lotte New York Palace for a fee of USD 150 per pet, per stay.

Are there connecting rooms at The Towers at Lotte New York Palace?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to The Towers at Lotte New York Palace?

The closest major airport to The Towers at Lotte New York Palace is LaGuardia Airport (LGA), which is 9.4 mi away (31 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.4 mi away (16-minute drive).

Can I book a room with a balcony at The Towers at Lotte New York Palace?

No, there aren't any guestrooms with balconies at The Towers at Lotte New York Palace.

Does The Towers at Lotte New York Palace have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Towers at Lotte New York Palace.

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 450 out of 617 reviews
Rating 8 - Good. 95 out of 617 reviews
Rating 6 - Okay. 39 out of 617 reviews
Rating 4 - Poor. 18 out of 617 reviews
Rating 2 - Terrible. 15 out of 617 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

cathie

Stayed 2 nights in Jan 2025

10/10 Excellent

Justin

Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Just wow
Stayed 3 nights in Feb 2025

10/10 Excellent

WILLIAM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bremen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 4 nights in Feb 2025

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Paulo, Ambler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2025

10/10 Excellent

Annie, Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is classic NYC and is top tier in service and quality!
Stayed 3 nights in Jan 2025

8/10 Good

jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 1 night in Jan 2025

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time. Would highly recommend
Stayed 5 nights in Dec 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

Silvia, Houston

Stayed 9 nights in Nov 2024

2/10 Terrible

Deborah

Traveled with family
Disliked: Staff & service, amenities
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Kip

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Such beautiful decor and views, generous room size and friendly professional service
Stayed 8 nights in Nov 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
View from room
Stayed 2 nights in Nov 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gerald, Newport Coast

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Not exactly a 5 star experience. Location good. Views very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Fariba, Kirkland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very nice and large room with excellent service and location was fantastic.
Stayed 4 nights in Sep 2024

10/10 Excellent

Radoslaw

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very unique. Beautiful historic place.
Stayed 4 nights in Nov 2024

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