The staff are wonderful, but the main elevators were down to begin with and then the service elevator broke down. Not great when you are on the 43rd floor. They only have 1 coffee shop and no restaurants. The prices were already too high, and then they nearly doubled them during our stay. A cup of fruit for $7.50 in one thing but changing it to $15 over night wen there are no other restaurant options in the hotel is too much.
Not worth the price. Part of it are 5 star but others are not. Cheaply renovated and from service way overpriced.
Buen servicio, pero solo una persona para hacer check-in y check-out, solo dos elevadores, a veces hay que esperar un poco, los cuartos muy amplios! Excelente ubicación!!!
With such a good review on the hotel, our stay is very disappointed to say the least. First, we have requested for coffee machine, even before we go. We have to call again and got it around 10pm the night we have arrived. No one told us about there are $20 charge on it until later. That would be fine if the coffee machine is not filled with terrible mold old coffee (see the photo). It is disgusting, not to mention a terrible health hazard. I think the morning people from room service has been nice and tried to make up for the situation, but this is bad! Out of 4 nights, we got turn down only twice, which supposes to be every night. When we left with $0 bill from the hotel, they charged us more than $1500 in my credit card - that is just not unacceptable. When there are a few nice people there, most others are cold and distant. I would not recommend to stay at this place for your own safety.
Located in Manhattan, The Towers at Lotte New York Palace is adjacent to 5th Avenue and within a 5-minute walk of other popular sights like Rockefeller Center. This 176-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.
This hotel is home to a café and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee weekends from 6:30 AM to noon.
42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include iPod docks, refrigerators, and dishwashers.
The Towers at Lotte New York Palace features a gym, free WiFi in public areas, and a business center. If you drive, self parking is USD 65 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include laundry facilities, a ballroom, and a porter/bellhop.
The staff are wonderful, but the main elevators were down to begin with and then the service elevator broke down. Not great when you are on the 43rd floor. They only have 1 coffee shop and no restaurants. The prices were already too high, and then they nearly doubled them during our stay. A cup of fruit for $7.50 in one thing but changing it to $15 over night wen there are no other restaurant options in the hotel is too much.
We are really sorry to hear that, we apologize inconvenience for elevator, our elevator project will be completed in September, hope you can stay with us again. Thank you for kind words regarding our staff!
Not worth the price. Part of it are 5 star but others are not. Cheaply renovated and from service way overpriced.
Hello Anonymous, Thank you for your recent visit with us. We apologize if you did not find value in your stay. If you wish to discuss your stay, please contact the hotel directly.
Thank you for taking the time to leave this fantastic review about your recent stay with us at the Lotte New York Palace.
Buen servicio, pero solo una persona para hacer check-in y check-out, solo dos elevadores, a veces hay que esperar un poco, los cuartos muy amplios! Excelente ubicación!!!
Thank you for the nice feedback. We are so happy you enjoyed your stay with us. I will make sure to share your comments with the staff. We hope to see you again in the near future.
With such a good review on the hotel, our stay is very disappointed to say the least. First, we have requested for coffee machine, even before we go. We have to call again and got it around 10pm the night we have arrived. No one told us about there are $20 charge on it until later. That would be fine if the coffee machine is not filled with terrible mold old coffee (see the photo). It is disgusting, not to mention a terrible health hazard. I think the morning people from room service has been nice and tried to make up for the situation, but this is bad! Out of 4 nights, we got turn down only twice, which supposes to be every night. When we left with $0 bill from the hotel, they charged us more than $1500 in my credit card - that is just not unacceptable. When there are a few nice people there, most others are cold and distant. I would not recommend to stay at this place for your own safety.
Thank you for sharing feedback!