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The Towers at Lotte New York Palace

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Lobby lounge
Property video
Lobby lounge
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Courtyard
Luxury
VIP Access
5.0 star property
9.2

Wonderful

Midtown retreat with skyline views

Soaring skyscrapers frame spectacular views from rooms above the 45th floor in this Midtown Manhattan sanctuary. Near Rockefeller Center and St. Patrick's Cathedral, guests explore landmarks before returning to the historic courtyard. The attentive staff creates a luxurious respite.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
455 Madison Avenue, New York, NY, 10022
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪2 min walk‬
  • Place, Times Square
    ‪10 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Suite with King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with Two Queen Beds

10.0 out of 10
Exceptional
(16 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Luxury Towers Room with One King Bed

7.6 out of 10
Good
(9 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Towers Corner Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite

  • City view
  • 1206 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Towers One Bedroom Suite with King Bed

42-inch plasma TV with cable channels, TV, video-game console

Towers One Bedroom Suite with King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1065 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Towers Skyview Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Skyview Suite

  • City view
  • 2500 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 1 King Bed

View all photos for Hastens Ultimate Sleep Suite

Hastens Ultimate Sleep Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Hastens Ultimate Sleep Suite

  • City view
  • 2500 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Tower Royal Suite

Tower Royal Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Tower Royal Suite

  • City view
  • 3600 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for The Champagne Suite

The Champagne Suite | Living area | 42-inch plasma TV with cable channels, TV, video-game console

The Champagne Suite

  • City view
  • 5000 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Accessible Towers Executive Suite with King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Towers Executive Suite with King Bed

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Accessible Luxury Towers Room with Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with Two Queen Beds

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Luxury Towers Room with One King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Accessible Luxury Towers Room with One King Bed

  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner (Towers)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Corner (Towers)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1675 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Towers Corner Suite with Pantry

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Corner Suite with Pantry

  • City view
  • 1210 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Penthouse Suite

Penthouse Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Penthouse Suite

  • City view
  • 5000 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for The Jewel Suite by Martin Katz

The Jewel Suite by Martin Katz | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

The Jewel Suite by Martin Katz

  • City view
  • 5000 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Tower (Sky View)

View from room

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 3000 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Tower (Sky View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Tower (Sky View)

  • City view
  • 3500 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Towers Executive Studio Two Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Towers Executive Studio Two Queen Beds

  • City view
  • 655 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Accessible Towers Corner Suite with Pantry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Accessible Towers Corner Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Lotte New York Palace

Manhattan
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 2,038 reviews
$545 nightly
The price is $629
May 25 - May 26
Total with taxes and fees
Lotte New York Palace

About the neighborhood

New York

Located in Manhattan, The Towers at Lotte New York Palace is within a 5-minute walk of popular attractions such as 5th Avenue and Rockefeller Center. This 176-room, 5-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • 5th Avenue - 1 min walk - 0.0 miles
  • Rockefeller Center - 2 min walk - 0.1 miles
  • St. Patrick's Cathedral - 2 min walk - 0.1 miles
  • Grand Central Terminal - 9 min walk - 0.5 miles
  • Times Square - 10 min walk - 0.6 miles

Getting around

  • 5 Av.-53 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Toasties - ‬1 min walk
  • ‪Mangia - ‬2 min walk
  • ‪Cha CHA Matcha - ‬1 min walk
  • ‪Tartinery Café - Bar | Olympic Tower - ‬3 min walk
  • ‪Inside Park at St Bart's - ‬2 min walk

About this property

The Towers at Lotte New York Palace

The Towers at Lotte New York Palace features a gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 110 per day, and there's also a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, laundry facilities, and a banquet hall.
42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include iPod docks, refrigerators, and dishwashers.
Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Lobby
Lotte New York Palace
Manhattan
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 2,038 reviews
$545 nightly
The price is $629
May 25 - May 26
Total with taxes and fees
Lotte New York Palace

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Secured, covered valet parking on site (USD 110 per day)

Food and drink

  • Weekend cooked-to-order breakfast available 6:30 AM to noon for a fee: USD 16 to 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Gold Room
  • Pomme Palais
  • Villard Restaurant

Things to do

  • Health club
  • Shopping

Family friendly

  • DVD player
  • Free area shuttle
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch plasma TV with premium cable channels
  • DVD player
  • iPod dock
  • Pay movies
  • Video game console

Food and drink

  • Dishwasher
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 100.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Utility fee: USD 28.69 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
  • Covered valet parking fee: USD 110 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 100.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM—-2 AM
  • Check-out: 11:00 AM
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Towers New York Palace
Towers Palace
Towers Palace Hotel
Towers Palace Hotel New York
Towers Lotte New York Palace Hotel
Towers Lotte Palace Hotel
Towers Lotte New York Palace
Towers Lotte Palace
The Towers At Lotte York York
The Towers at Lotte New York Palace Hotel
The Towers at Lotte New York Palace New York
The Towers at Lotte New York Palace Hotel New York

Frequently asked questions

Is free cancellation available at The Towers at Lotte New York Palace?

The Towers at Lotte New York Palace provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at The Towers at Lotte New York Palace?

As of May 6, 2026, prices found for a 1-night stay for 2 adults at The Towers at Lotte New York Palace on May 24, 2026 start from $1,490, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Towers at Lotte New York Palace?

This hotel is situated in Manhattan, just steps from 5th Avenue and Rockefeller Center, and within a short walk of Grand Central Terminal. You'll also find Broadway and Times Square less than a mile away.

Is there parking available at The Towers at Lotte New York Palace?

Yes, secured valet parking is offered for USD 110 per day.

Is there a spa at The Towers at Lotte New York Palace?

Spa services at the hotel include aromatherapy, body scrubs, mani/pedis, and massages.

Does The Towers at Lotte New York Palace have luxury amenities?

Yes, guests can indulge in luxuries such as a restaurant, in-room massages, and a bar/lounge at this hotel.

Does The Towers at Lotte New York Palace feature a casino on the premises?

No, The Towers at Lotte New York Palace doesn't have a casino.

Will I find an indoor pool at The Towers at Lotte New York Palace?

No, there is no indoor pool at this hotel.

Is The Towers at Lotte New York Palace a good place to stay for couples?

This boutique hotel offers many amenities for couples, including in-room massages as well as a restaurant and a bar/lounge.

Are there hot tubs at The Towers at Lotte New York Palace?

No, there isn't a spa tub at this hotel.

Does The Towers at Lotte New York Palace feature a restaurant that includes a breakfast menu?

Yes, The Towers at Lotte New York Palace serves a cooked-to-order breakfast for a surcharge on weekend mornings at Pomme Palais.

Does The Towers at Lotte New York Palace allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at The Towers at Lotte New York Palace for a fee of USD 150 per pet, per stay.

Are there connecting rooms at The Towers at Lotte New York Palace?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to The Towers at Lotte New York Palace?

The closest major airport to The Towers at Lotte New York Palace is LaGuardia Airport (LGA), which is 10.2 mi away (34 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.4 mi away (19-minute drive).

Are there rooms with balconies at The Towers at Lotte New York Palace?

No, there aren't any guestrooms at The Towers at Lotte New York Palace that offer a balcony.

Does The Towers at Lotte New York Palace have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at The Towers at Lotte New York Palace.

The Towers at Lotte New York Palace Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 485 out of 666 reviews
Rating 8 - Good. 101 out of 666 reviews
Rating 6 - Okay. 42 out of 666 reviews
Rating 4 - Poor. 18 out of 666 reviews
Rating 2 - Terrible. 20 out of 666 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

edgar

Stayed 1 night in Jan 2026

10/10 Excellent

Carla

Stayed 1 night in Jan 2026

8/10 Good

Majdi

Liked: Property conditions & facilities
Close to major shopping and multiple dining options
Stayed 3 nights in Jan 2026

10/10 Excellent

Susana

Stayed 4 nights in Jan 2026

10/10 Excellent

Allison

Stayed 3 nights in Jan 2026

10/10 Excellent

Rheanna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
Stayed 4 nights in Dec 2025

8/10 Good

nicholas

Traveled with family
Liked: Cleanliness
The location was awesome and the Christmas decorations lived up to the hotel’s reputation.
Stayed 7 nights in Dec 2025

10/10 Excellent

Anna Elizabeth Gully

Stayed 1 night in Dec 2025

2/10 Terrible

William H

Stayed 1 night in Dec 2025

10/10 Excellent

elisa, rumson

Stayed 1 night in Dec 2025

10/10 Excellent

Shane

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.
Stayed 3 nights in Dec 2025

10/10 Excellent

Josh

Stayed 2 nights in Dec 2025

2/10 Terrible

Raghad

Disliked: Cleanliness
Stayed 2 nights in Nov 2025

10/10 Excellent

Jesse

Stayed 1 night in Oct 2025

10/10 Excellent

Kotchanipar

Stayed 2 nights in Oct 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, amenities
Best hotel room in NYC. Convenient, very nice and great servcice
Stayed 2 nights in Oct 2025

2/10 Terrible

linda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
Stayed 4 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hiccup with front desk staff outside of that the place is amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cinthia

Stayed 1 night in Oct 2025

8/10 Good

Kevin

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
Stayed 3 nights in Oct 2025

6/10 Okay

Deana

Traveled with family
Liked: Room comfort
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Stayed 3 nights in Oct 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful. Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
Stayed 2 nights in Oct 2025

10/10 Excellent

Raymond J

Stayed 3 nights in Sep 2025

10/10 Excellent

Claudia

Stayed 2 nights in Sep 2025

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