Hilton Garden Inn New York-Times Square Central
3.5 out of 5.0
4.3
out of 5
"Very good!"
See all 32 reviews
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Recent guest reviews
I was disappointed with the view. I payed extra for a view of Time Square. The only way I could see it was to hang my head out of the window. It was not worth the extra they charged me. Very disappointed with that.
I was disappointed with the size of the room, no lobby, and lack of hot water in the evening. I'm a very visual person and I notice everything. The carpet was warn in front of our room an some of the trim boards were peeling. The hotel felt just like a spot to stay, nothing more. Certainly wouldn't give it the 4.5 stars it was rated. Location was handy.
The hotel stay was overall a good experience. The room was clean and tidy and bathroom had an excellent shower. It has a great location. It's close to subway stations, restaurants and entertainment. The only complaints I have was the room was very tiny so it was limited space to put your belongins to keep them out of your way. Also the water would not get hot at night after a certain time but during the day however the water gets steaming hot so it was still good. I would definitely recommend this hotel to anyone else.
This hotel is located in a very convenient place. You can walk to Times Square and metro stations, the bus terminal, St. Patrick's Cathedral, 5th. ave. and more. The best of all is that even when you checked out, the hotel offers you the option to leave your luggage (no additional charge) and you can walk and visit more places without carrying backpacks, suitcases, etc. The room was very clean, the bed comfortable and with a good view. The bar is pretty cool and good happy hour options!
Prices very well for an ideal location in time square. Our room was clean and we had a decent view of time Square. Steps from he subway and close to all major time Square attractions. Staff was very friendly and knowledgeable. It was ideal for my teenagers and my first trip to NYC!
The experience was very, very good. Excellent! The room, location, and service were what I expect from a Hilton property and more....
My husband and I stayed three nights here. We had a perfect view of Times Square. The only thing I had an issue with is we got a bill on our last day for a drink that was purchased in the shop, when we never purchased a drink. I'm not sure if someone used our room number or what but the lady at the front desk was not nice about it when I told her we didn't purchase it.
Close to Time Square. I felt secured with the entry of the building. Room is great if your there to just sleep. Very clean. Great Restaurant. Would say again.
I just returned from Hilton Garden. This hotel was less than welcoming to us. Staff was unfriendly, non informative, room was super small, although bathroom was clean; it smelled moldy and the sheets were too small for our king sized bed. The sheets would not stay on the mattress, I'm a germ freak and this bothered me more than anything! Also carpet was old and dingy. My first trip to NYC, so perhaps this is the norm. Filthy city and rude people. I will not return, not what I am used to at all!!!
I am a HGVC owner so I expect & get EXCELLENT accommodations BUT maybe NY is just different because it is soooo crowded?? The staff was excellent but the room had torn carpet, grout coming out of the floor tiles, no glasses to drink from, the ice machine didn't work. We only needed 1 night so it was ok. I also thought Times Square area would be good since we were touring on our way to Boston-NOT!! Too crowded. Not my kind of place. ☹️ Took the tour bus tho.
Perfect for a quick taste of Times Square. Small rooms but it is the heart of Manhattan! I had 2 kids and it was perfect spot.
The staff was kind, courteous and informative from our arrival to departure. The room was a little small but clean and suited our needs. We felt safe and secure staying here with Times Square as our front yard!
Loved the room, the staff, the location, everything. So comfortable I stayed an extra night. Can't wait to come back to town and visit again.
Centrally located for Broadway show. Staff was very friendly. Room was clean, quiet and comfortable. Will definitely try again.
The hotel stay at the Hilton was the most fantastic hotel stay I have ever had!!!! The staff was excellent ,the room was excellent , the service was excellent ,everyone was very friendly and it was located close to the train station and we got to see the sights and sounds of Times Square and had a fantastic time! !!!!!!!! I would go again in a heartbeat and I will be going again either alone or with my wife again on our next vacation !!!!!! Thank you very much for the service!!!!!!
This hotel has the best location ever!! Rooms are modern and super clean !! I love it.... I will definitely recommend it.
Although the hotel room was considerably smaller than other NYC hotel rooms we've stayed in, we couldn't have asked for a better room! Most people would be upset by this, but as frequent NYC travelers, my husband and I loved that our room looked out onto an alley... It was guaranteed to be quiet! The staff was wonderful and the hotel has a restaurant on site, which was a big plus.
the room is clean and small. transportation is very convenient. close to the times square
Nice location, clean The staff was ok Wifi always worked good to explore NYC with your family
The hotel is very good located in the center of everything, the área is nice the hotel is accesible (you have to look for it the entrance in the Street is small) the service is not so good people attending are not kind they treat you well, but no friendly at all. They make you feel is all business.
Hotel highlights
- Walking distance to Times Square and Broadway
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour fitness center
Located in Midtown, Hilton Garden Inn New York-Times Square Central is adjacent to Times Square and within a 5-minute walk of other popular sights like Broadway. This 282-room, 3.5-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center. It's in central New York and also a short walk from New York Public Library and Macy's.
Dining
This hotel serves as home to a lobby lounge, along with a buffet restaurant that specializes in regional cuisine. Order from room service to satisfy your hunger without leaving your room. Start each morning with breakfast, available for a fee.
Rooms
Hilton Garden Inn New York-Times Square Central's 282 rooms are air-conditioned and provide MP3 docks, microwaves, and refrigerators. 50-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Coffee makers, safes, and phones are also standard.
Property features
Hilton Garden Inn New York-Times Square Central features a 24-hour fitness center, free WiFi in public areas, and a meeting room. Self parking is available for USD 50 per day. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Guest reviews for Hilton Garden Inn New York-Times Square Central
Everyone
I was disappointed with the view. I payed extra for a view of Time Square. The only way I could see it was to hang my head out of the window. It was not worth the extra they charged me. Very disappointed with that.
nothing special
Everyone
I was disappointed with the size of the room, no lobby, and lack of hot water in the evening. I'm a very visual person and I notice everything. The carpet was warn in front of our room an some of the trim boards were peeling. The hotel felt just like a spot to stay, nothing more. Certainly wouldn't give it the 4.5 stars it was rated. Location was handy.
Everyone
The hotel stay was overall a good experience. The room was clean and tidy and bathroom had an excellent shower. It has a great location. It's close to subway stations, restaurants and entertainment. The only complaints I have was the room was very tiny so it was limited space to put your belongins to keep them out of your way. Also the water would not get hot at night after a certain time but during the day however the water gets steaming hot so it was still good. I would definitely recommend this hotel to anyone else.
great location. right in time square!
Everyone
Prices very well for an ideal location in time square. Our room was clean and we had a decent view of time Square. Steps from he subway and close to all major time Square attractions. Staff was very friendly and knowledgeable. It was ideal for my teenagers and my first trip to NYC!
modern, clean, and great location!
Everyone
The experience was very, very good. Excellent! The room, location, and service were what I expect from a Hilton property and more....
perfect view
Everyone
My husband and I stayed three nights here. We had a perfect view of Times Square. The only thing I had an issue with is we got a bill on our last day for a drink that was purchased in the shop, when we never purchased a drink. I'm not sure if someone used our room number or what but the lady at the front desk was not nice about it when I told her we didn't purchase it.
Everyone
Close to Time Square. I felt secured with the entry of the building. Room is great if your there to just sleep. Very clean. Great Restaurant. Would say again.
sheets do not fit bed
Everyone
I just returned from Hilton Garden. This hotel was less than welcoming to us. Staff was unfriendly, non informative, room was super small, although bathroom was clean; it smelled moldy and the sheets were too small for our king sized bed. The sheets would not stay on the mattress, I'm a germ freak and this bothered me more than anything! Also carpet was old and dingy. My first trip to NYC, so perhaps this is the norm. Filthy city and rude people. I will not return, not what I am used to at all!!!
must be ny?
Everyone
I am a HGVC owner so I expect & get EXCELLENT accommodations BUT maybe NY is just different because it is soooo crowded?? The staff was excellent but the room had torn carpet, grout coming out of the floor tiles, no glasses to drink from, the ice machine didn't work. We only needed 1 night so it was ok. I also thought Times Square area would be good since we were touring on our way to Boston-NOT!! Too crowded. Not my kind of place. ☹️ Took the tour bus tho.
great location to times square.
Families
Perfect for a quick taste of Times Square. Small rooms but it is the heart of Manhattan! I had 2 kids and it was perfect spot.
Hello Jen, We are so happy you and your children enjoyed the visit! -Management Team @ Hilton Garden Inn/Times Square Central