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Recent guest reviews

Nice stay. Simple property with attentive front desk. Parking validation for nearby lot.

Clean, quiet hotel for a reasonable price. Repairs on Broadway make access difficult. Mattress was uncomfortable. Vending machines were deficient (few items of which some were missing, on different floors). We would have appreciated non plastic utensils, glasses, plates and napkins in the suite. Food ordered (from outside vendor) was expensive and very late to arrive.

One of the larger rooms I’ve stayed in NYC.

Very good location close to everything

The room was clean, but dated. The walls are paper thin. Fortunately, we had quiet neighbors, but could hear every word they said. Decent place to stay, but not if you're expecting a first class experience. Good luck if you have noisy people on your floor.

Staff were great; very clean, very convenient location, quiet

My daughter and i stayed here one night when we bought tickets to a Broadway show. It's location is perfect. We walked to and from the hotel and felt pretty safe walking at night. My only complaint is when my daughter tripped and fell on a small incline/bump in the lobby and hurt her knee. The checkin staff stayed in their seats and yelled over "is she okay?" Didn't seem very concerned. We discussed with them that there should be a sign to warn others of this bump on the ground. I highly doubt that they took any action to prevent this from happening again. I worry that a guest could really hurt themselves. I would have liked a little more concern especially when a guest falls on their property.

Wonderful hotel! So convenient to everything, great deal with nearby parking garage, very friendly and helpful staff, fabulous dining literally across the street, beautiful room, great price. We were totally delighted and will be back soon!

The property is very well located, and the staff is very friendly. However, every morning the coffee was cold from the night before. Surely people get up before 8:30 to drink a hot cup of coffee.

Great location and affordability!

Excellent, enthusiastic staff.

During a humid end of summer day they scheduled their water tank to be emptied leaving guests without water from 10am to 4pm. This was not reflected upon making the reservation.

No parking no breakfast everything is different from what you see on the web

Nice hotel with nice view. Easy check in, close to tourist attractions.

Friendly staff, excellent design and spacious rooms

It was close to the hub of everything which was a plus . Didn’t have a view , the room was spacious and nice , walls are thin at least in the bathroom I could hear everything my neighbors were saying. And the bathroom where the shower 🚿 is was very small. The staff was very friendly. Overall it was fairly good . I would stay there again for a quick overnight it’s convenient.

Staff was amazing!! Room was nice and clean, would definitely recommend!!

Broadway New York NY

Hotel highlights

  • Steps from 5th Avenue and Madison Square Park
  • Concierge services
  • Laundry facilities
  • 24-hour front desk

Located in Manhattan, Broadway Plaza Hotel is next to popular attractions like 5th Avenue and Madison Square Park. Each of the 69 rooms at this 3.5-star hotel includes an iPod dock, an espresso maker, and an LED TV.


Dining

Savor a meal from the comfort of your room with room service.


Rooms

All 69 rooms feature iPod docks, espresso makers, and free long-distance calls. 42-inch LED TVs come with satellite channels and first-run movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include free local calls, laptop-compatible safes, and ironing boards.


Property features

Guests of Broadway Plaza Hotel enjoy features like coffee in a common area, express check-out and laundry facilities. If you drive, self parking is USD 45.00 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a TV in a common area, a porter/bellhop, and a vending machine.

Room options

Superior Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Empire State King

1 King Bed | Sleeps 2

Junior Suite King

1 King Bed | Sleeps 2

Superior Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Broadway Plaza Hotel

Everyone (9) Couples (9) Family (15)
5
Partner Couples

Nice stay. Simple property with attentive front desk. Parking validation for nearby lot.

By on May 6, 2022

Review comment responded on May 6, 2022

Hi Andrea: Thanks so much for your business and for taking the time to share your comments. We appreciate both very much and hope to see you back with us again. Have a wonderful day!

4
Partner Couples

Clean, quiet hotel for a reasonable price. Repairs on Broadway make access difficult. Mattress was uncomfortable. Vending machines were deficient (few items of which some were missing, on different floors). We would have appreciated non plastic utensils, glasses, plates and napkins in the suite. Food ordered (from outside vendor) was expensive and very late to arrive.

By on Apr 10, 2022

Review comment responded on Apr 10, 2022

Hi Angelos; Thank you for your business and for sharing your feedback. We are sorry to hear that you were not 100% satisfied and were surprised by your comments. We actually have guests write us asking where we purchased our Siemens Pillow Top mattresses to try and buy them for their homes but apologize for any inconvenience. We have recently started a full renovation of all the guestrooms starting with the bathrooms, a new HVAC system and then eventually replacing all the furniture, carpeting, lighting and bedding. Lots of great improvements in the very near future. We hope to see you back with us again soon. Have a great day!

5
Family Family with small children

One of the larger rooms I’ve stayed in NYC.

By on Mar 21, 2022

Review comment responded on Mar 21, 2022

Hi Heidi: Thank you for your business. We are happy to hear you enjoyed your stay with us and hope to see you back with us again soon. Have a wonderful day!

5
Everyone

Very good location close to everything

By on Mar 19, 2022

Review comment responded on Mar 19, 2022

Hi Frances, Thank you for the high score! We are glad you enjoyed your stay with us and the convenient centric location. We greatly appreciate your business and taking the time to leave your positive feedback. We hope you have a great weekend!

3
Family

The room was clean, but dated. The walls are paper thin. Fortunately, we had quiet neighbors, but could hear every word they said. Decent place to stay, but not if you're expecting a first class experience. Good luck if you have noisy people on your floor.

By on Mar 15, 2022

Review comment responded on Mar 23, 2022

Hi Paul; Thank you for your business. We are actually renovating the guest rooms again right now as we speak but the rooms were last renovated in 2015--2016 with a very modern decor so it's only been 6-7 years. We are doing a complete gutting of the bathrooms and a full renovation of the guestrooms and hallways as well as a brand new HVAC system. We apologize for any inconvenience but our walls are just like any other hotel in NYC. They are double sheet rocked and insulated and strictly mandated and inspected by the NYC Dept of Buildings. We think we are a great 3-3 1/2 star hotel offering 4 star service and incredible year round values which you received as well so were surprised by your comments. We are not a 4 star hotel just yet nor claim to be although the lobby and exterior are newly renovated and definitely 4 star quality. We hope you will give us another opportunity to win your confidence. Have a great day!

5
Family

Staff were great; very clean, very convenient location, quiet

By on Feb 5, 2022

Review comment responded on Feb 5, 2022

Hi Xochil; Thank you for your business. We are very happy to hear you enjoyed your stay with us. We hope to see you back with us again soon. Have a great day!

4
Family

My daughter and i stayed here one night when we bought tickets to a Broadway show. It's location is perfect. We walked to and from the hotel and felt pretty safe walking at night. My only complaint is when my daughter tripped and fell on a small incline/bump in the lobby and hurt her knee. The checkin staff stayed in their seats and yelled over "is she okay?" Didn't seem very concerned. We discussed with them that there should be a sign to warn others of this bump on the ground. I highly doubt that they took any action to prevent this from happening again. I worry that a guest could really hurt themselves. I would have liked a little more concern especially when a guest falls on their property.

By on Jan 20, 2022

Review comment responded on Jan 21, 2022

Hi Deborah: Thank you for your business and for sharing your feedback. As discussed, I was shocked and disappointed by your comments and apologized for any inconvenience. It was actually a ramp, not a bump and meets NYC building code and we have never had anyone fall before but will certainly look into adding additional signage since this occurred. Our guests comfort and safety is our highest priority and I'm sorry that we did not respond in the proper manner to show you that. We hope you will give us another opportunity in April to win your confidence as we do appreciate your business greatly. Have a wonderful day!

5
Partner Couples

Wonderful hotel! So convenient to everything, great deal with nearby parking garage, very friendly and helpful staff, fabulous dining literally across the street, beautiful room, great price. We were totally delighted and will be back soon!

By on Nov 28, 2021

Review comment responded on Nov 28, 2021

Hi Erika; Thank you so much for your business and your kind words. We are delighted that you had such a great stay and appreciated the value and excellent service we provide. We work hard to take care of all of our guests and it’s satisfying to hear when we do. Thanks again. Have a fantastic day!

4
Family

The property is very well located, and the staff is very friendly. However, every morning the coffee was cold from the night before. Surely people get up before 8:30 to drink a hot cup of coffee.

By on Nov 15, 2021

Review comment responded on Nov 15, 2021

Hi Peggy; Thank you for your business and sharing your comments. We apologize that the coffee was cold. Typically we do not brew the Starbucks coffee at all as we have a machine that provides individual cups of fresh ground coffee but it is temporarily out of order so we have been brewing it to offer an additional option. We don't advertise that we offer it any longer since we now have Nespresso makers in each room but they should be making fresh pots every few hours. Again our apologies. Eventually we will be eliminating the 4th floor lounge completely and hope to turn it into a workout room for guests. We hope to see you back with us again. Have a wonderful day!

5
Family

Great location and affordability!

By on Nov 4, 2021

Review comment responded on Nov 4, 2021

Hi Sara; Great to hear you enjoyed your stay with us. Thanks so much for your business and comments. We look forward to having you back with us again soon. Have a wonderful day!

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