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Recent guest reviews

the view of the empire state building from the rooftoop was amazing. The whole staff was very friendly.

Walking distance to MSG.

.

Nice room and staff. Convenient location. Good price. Questionable folks hanging too close to property Only downside. Not dangerous but it felt like a weed gauntlet.

Fantastic staff! They made the stay by being very helpful with locating COVID testing and locating restaurants open for pickup. They were very friendly as well.

The king-accessible room was cleaned and spacious - Though there was a lack of desk space to conduct business work!

Check in was fine. Was quick, but not overly welcoming. Room was clean. Heating was a bit noisy. Hotel restaurant was poorly staffed requiring us to chase down wait staff daily. I ordered the same thing three times, and three times it came out differently. The coffee wins the award as the worst I've ever had.

We had to wait until 530 to get to our room, when we had a 3pm check in time. The bar/restaurant at the hotel was closed between 2 and 5, which made no sense as there were plenty of people waiting for their room to be ready (we were told 45 minutes, not 2 hours so we didn't really plan on going out anywhere) . When we asked why the hold up for the room without any notice that it wouldnt be ready, they responded with the people who were members used late check out, so other people just had to wait for their rooms, which felt a little unwelcoming. The room was decently clean but there was some hair on the bathroom floor and dust clumps that was a bit disgusting. It wasnt a terrible experience but i would definitely look into other places to stay for a second time. They did upgrade our room for us to a king deluxe, which did not seem any different than the room I had orginially picked. Housekeeping also was at our door at 1115 knocking to come in and clean when check out was 1200 and we got into our room 2 hours late which was frustrating. I would not recommend. They were not very accomodating to those guests that were not rewards members.

I’d like the convenient location, having breakfast in the morning downstairs was good and affordable. Although it was cold, going up to the rooftop bar, although it was closed was fun and the view was amazing! The price was very reasonable

I forgot to extend my staying and they did not reach me out but charged double. Gave me 2 options to pay 1/2 and leave the room or pay double to sleep. It was not a friendly option.

Clean room with a view of the Empire State Building, although bathroom was very small. Excellent location to Madison Square Garden and Penn Station.

Convenient location, room was kinda small. Staff was great. There was someone yelling to get into their room almost every night we were there

The only issue we had was the room was a bit small. It had a king bed in it. Yet, it was like staying in a little house. So, not bad just different. However, it is NYC and space is a cost. Overall our experience was a very positive one. I informed Orbitz representative (OR) that it was our 10-year anniversary and asked if the hotel had a special package. The OR said he wasn't sure but would place in notes. We arrived at the hotel and found whites robes, champagne, and a small box of candy in the room. It was my wife first time in the big apple and she and I were pleased with the care and thoughtfulness by Hyatt Herald Square NewYork and Orbitz.

It was nice to stay in a new hotel. Everything was new. The room was so cozy and clean. Not much noise from the street or hallways.

Good location, clean, comfortable beds. Slow room service.

W 31st St New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Manhattan, Hyatt Herald Square New York is within a 10-minute walk of popular sights such as Empire State Building and Macy's. This 122-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a gym, and a rooftop terrace.


Dining

Enjoy a leisurely bite to eat at Restaurant On Site, the hotel's onsite restaurant. For your convenience, a continental breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

All 122 rooms feature refrigerators, coffee makers, and free local calls. Guests can expect to find free WiFi and Smart TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available. Housekeeping is available on request.


Property features

Hyatt Herald Square New York offers a gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 75.00 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (with Shower)

1 King Bed | Sleeps 2

Guest reviews for Hyatt Herald Square New York

Everyone (18) Couples (3) Family (8)
5
Family

the view of the empire state building from the rooftoop was amazing. The whole staff was very friendly.

By on May 11, 2022

Review comment responded on May 13, 2022

Janeth, thank you for sharing your feedback about your stay at the Hyatt Herald Square. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. Thank you for choosing us, and we look forward to your return!

5
Family

Walking distance to MSG.

By on Dec 1, 2021

Review comment responded on Jan 17, 2022

Dear Melinda, We are pleased to read that you were able to make the most of our location during your stay with us. We look forward to welcoming you back soon. Warm regards, Jigmey T. Bhutia Front Office Supervisor

4
Everyone

By on Jul 9, 2021

Review comment responded on Jul 22, 2021

Thank you for your rating!

3
Family with small children

.

By on Jun 30, 2021

Review comment responded on Jul 8, 2021

Thank you for taking the time to give us a score! Please let us know if there is anything we can improve as a whole. Hope we see you again !

4
Family Partner Couples

Nice room and staff. Convenient location. Good price. Questionable folks hanging too close to property Only downside. Not dangerous but it felt like a weed gauntlet.

By on May 5, 2021

Review comment responded on May 29, 2021

Good evening, First and foremost we like to thank you for choosing the Hyatt Herald Square for your recent stay, Thank you for your feedback. It will be shared with the team.

5
Family

Fantastic staff! They made the stay by being very helpful with locating COVID testing and locating restaurants open for pickup. They were very friendly as well.

By on Jan 11, 2021

Review comment responded on Jan 11, 2021

Good Morning, Thank you for your feedback, it is highly appreciated. We hope to host your next stay in NYC

5
Everyone

By on Jan 4, 2021

Review comment responded on Jan 4, 2021

Thank you for choosing Hyatt Herald Square and for giving us a perfect score! We are delighted to know that you had a great time during your visit and we look forward to hosting you again when you return to NYC. Take care and stay safe!

4
Everyone

The king-accessible room was cleaned and spacious - Though there was a lack of desk space to conduct business work!

By on Sep 9, 2020

Review comment responded on Sep 12, 2020

Good day, Thank you for your recent stay at Hyatt Herald Square and we really appreciate your great feedback and the rating for our property! We definitely look forward to be your host again when you travel back to New York City and hopefully our back lobby space will be reopened for our business travelers. Stay safe!

3
Business Business

Check in was fine. Was quick, but not overly welcoming. Room was clean. Heating was a bit noisy. Hotel restaurant was poorly staffed requiring us to chase down wait staff daily. I ordered the same thing three times, and three times it came out differently. The coffee wins the award as the worst I've ever had.

By on Jan 24, 2020

Review comment responded on Feb 2, 2020

We are sorry you did not enjoy our restaurant. We always value our guests feedback, and hope you'll give us another chance to impress you. Sincerely, Guest Services

2
Partner Couples

We had to wait until 530 to get to our room, when we had a 3pm check in time. The bar/restaurant at the hotel was closed between 2 and 5, which made no sense as there were plenty of people waiting for their room to be ready (we were told 45 minutes, not 2 hours so we didn't really plan on going out anywhere) . When we asked why the hold up for the room without any notice that it wouldnt be ready, they responded with the people who were members used late check out, so other people just had to wait for their rooms, which felt a little unwelcoming. The room was decently clean but there was some hair on the bathroom floor and dust clumps that was a bit disgusting. It wasnt a terrible experience but i would definitely look into other places to stay for a second time. They did upgrade our room for us to a king deluxe, which did not seem any different than the room I had orginially picked. Housekeeping also was at our door at 1115 knocking to come in and clean when check out was 1200 and we got into our room 2 hours late which was frustrating. I would not recommend. They were not very accomodating to those guests that were not rewards members.

By on Dec 30, 2019

Review comment responded on Jan 4, 2020

First and foremost thank you for choosing Hyatt Herald Square to host your stay in NYC. We deeply apologized for the delayed checked in and our restaurant hours did not work with your schedule. I will definitely relate your concerns to the team so we can further improve our service. Happy New Year!

Hyatt Herald Square New York

30 W 31st St, New York, NY 10001
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