Hyatt Herald Square New York

4.0 star property
Beaux Arts hotel with 2 restaurants and bars

Choose dates to view prices

Photo gallery for Hyatt Herald Square New York

Exterior
Lobby
View from property
2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Laundry

Explore the area

View in a map
30 W 31st St, New York, NY, 10001
  • Place, Empire State Building
    ‪3 min walk‬
  • Place, Times Square
    ‪12 min walk‬
  • Place, Grand Central Terminal
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 220 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(59 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 220 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible (with Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 195 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 220 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

New York

Located in Manhattan, Hyatt Herald Square New York is within a 5-minute walk of popular attractions such as Empire State Building and Macy's. This 122-room, 4-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Empire State Building - 3 min walk - 0.2 miles
  • Macy's - 5 min walk - 0.3 miles
  • Times Square - 12 min walk - 0.7 miles
  • Grand Central Terminal - 14 min walk - 0.8 miles
  • Rockefeller Center - 3 min drive - 1.1 miles

Getting around

  • New York W 32nd St. Station - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • LaGuardia Airport (LGA) - 34 min drive

Restaurants

  • ‪Nana’s Green Tea - ‬2 min walk
  • ‪Jongro BBQ - ‬3 min walk
  • ‪OSAMIL Korean Gastropub - ‬1 min walk
  • ‪Irving Farm Coffee Roasters - ‬2 min walk
  • ‪New Wonjo - ‬3 min walk

About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants and bars
Hyatt Herald Square New York offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 85 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-in.
40-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 85 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay (maximum USD 150 per stay)
  • Dogs only

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 32.13 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers valet parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Frequently asked questions

Are free cancellation options available at Hyatt Herald Square New York?

Hyatt Herald Square New York offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hyatt Herald Square New York?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Herald Square New York on Oct 19, 2025 start from $197.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hyatt Herald Square New York?

This hotel is situated in Manhattan, just steps from 5th Avenue and Empire State Building, and within a short walk of Madison Square Garden. You'll also find Broadway and Bryant Park less than a mile away.

Is parking available on site at Hyatt Herald Square New York?

Yes, valet parking is offered for USD 85 per day. Accessible parking is also available for guests.

Does Hyatt Herald Square New York have a casino?

No, Hyatt Herald Square New York doesn't have a casino.

Will I find an indoor pool at Hyatt Herald Square New York?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hyatt Herald Square New York?

Amenities that appeal to couples at this hotel include premium bedding, a smart TV, and bathrobes.

Does Hyatt Herald Square New York have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hyatt Herald Square New York have a restaurant that serves breakfast?

Yes, Hyatt Herald Square New York has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Hyatt Herald Square New York allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hyatt Herald Square New York for a fee of USD 100 per pet, per stay.

Are there connecting rooms at Hyatt Herald Square New York?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hyatt Herald Square New York?

The closest major airport to Hyatt Herald Square New York is LaGuardia Airport (LGA), which is 9.1 mi away (34 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.1 mi away (18-minute drive).

Can I book a room with a balcony at Hyatt Herald Square New York?

No, you won't find guestrooms with balconies at Hyatt Herald Square New York.

Hyatt Herald Square New York Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews
Rating 8 - Good. 244 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

glenn

Liked: Cleanliness, staff & service
Clean. Great location. No good desk -- Only flat surface had uncomfortable bench to sit on to do work on computer. Also Shower had no hand held and leaked water.
Stayed 1 night in Sep 2025

6/10 Okay

Robert

Stayed 1 night in Jun 2025

2/10 Terrible

Suleman, New Milford

Traveled with family
Disliked: Staff & service
Room wasn’t available until 4pm. Staff’s rude. My drink at the bar was served in a broken glass - when it was showed it was reserved in a used glass with lipstick on.
Stayed 1 night in Jul 2025

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

6/10 Okay

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t able to check in earlier but the stay wasn’t bad at all.
Stayed 1 night in Jun 2025

6/10 Okay

Dianna Corrado

Traveled with family and small children
Disliked: Amenities
The property was in great location however only one elevator worked and you spent half of your time waiting to go up and down the elevator. Online it also advertises $10 breakfast however this is not true just for an egg a piece of bread and some bacon it was $20. It also has a nice rooftop however that was not open either for any type of drink or food service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy, THOMASVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Empire State Building and Madison Square Gardens, but literally everything is walkable distance. The hotel is clean and quiet, it really is a great location, venue, and price.
Stayed 4 nights in Jun 2025

10/10 Excellent

Lillian

Traveled with family and small children
Liked: Cleanliness
It’s a great place to stay
Stayed 2 nights in Mar 2025

8/10 Good

Joanna

Traveled with family
Liked: Cleanliness
Amazing location!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay, but very bad view.
Stayed 2 nights in May 2025

8/10 Good

Arati

Stayed 2 nights in Mar 2025

6/10 Okay

Mariam

Liked: Cleanliness
It was pretty average
Stayed 2 nights in Jun 2025

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

Jessica

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Safe and clean
Stayed 5 nights in Jun 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the second floor and it was the quietest hotel experience ever. Superb location. Nice staff. Spacious King room with extra seating. Would stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anupam

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host checked me in was amazing. Ppl like that are hard to come by. Unfortunately, I didn't get his name but he was on shift 13 June around 4pm
Stayed 1 night in Jun 2025

2/10 Terrible

Douglas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how quiet and peaceful it was, the vibes upon entering were welcoming and nice. Loved the patience of the staff members, also the room was so clean and there were no issues
Stayed 1 night in May 2025

10/10 Excellent

Zinoviy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, courteous helpful staff, dining options, surroundings
Stayed 1 night in May 2025

4/10 Poor

Vanessa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was surprised at my below average stay in Times Square at the Hyatt. Upon check in the employee was clearly disgruntled and overworked. He complained to me and my family before asking us to wait almost 30 min to check due to housekeeping being behind. One of two elevators was out of service which caused us to experience considerable wait times to get to and from our room. The final straw was a 45 minute wait time for additional wash clothes because there were only two in the room (max capacity was 4 adults). Overall I am disappointed this was our experience. I brought my young cousin with me to celebrate her graduation and birthday for the first time in NYC. I will need to do considerable research before I ever stay at this location in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Enrico

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from the terrace, good location
Stayed 1 night in May 2025