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Hotel 309

2.0 out of 5.0

Recent guest reviews

Customer service is not amazing, nevertheless the arrival was fine. The receptionist is very nice. The room was not great, the room for 2 would have been alright but for four was too tight. The room is not super clean and the sheets are not well washed but the bathroom was clean. The walls are like paper so you listen to all the noises. The location is fine, super close to the metro. All in all, for the price you pay, you end up being pretty satisfied.

Hotel 309 has an excellent location but that's about all. Rooms are extremely small and dirty. During one night I even found a small rat/mouse running around in my room. There are only 2 bathrooms per level, where all the guests have to shower and do their needs. All rooms come with a complimentary breakfast, which is a joke. The breakfast is served in the room where you have 4 seats. The breakfast itself consist of old bread with butter and jam, coffee and some sort of orange juice. That's not breakfast! The promotional pictures from the hotel, do not reflect reality. If you like to stay for 100 bucks on Manhattan, tried the Jane hotel which is nearby.

I stayed with a friend for three nights. The hotel is basic but nice and clean. It was also very warm, which was appreciated as it was super cold in New York. The only problem is the horrible smell in the hall coming from the recycling room. If you dexide to book a room here, ask for a room as far from the recycling as possible. The staff were mostly helpful and Maya, the receptionist was just great. She gave as all advice we needed and went out of her way to help us.

Never again - Do not believe in their pictures! I have never been sleeping in such dirty rooms as this. A lot of bloodstains on the madrasses - We had to freeze our belongings when we came home because of bedbugs. They Also had rats there.

The sheets were clean and the bed was comfortable. After that, nothing was at an acceptable level. I had no idea it was going to be that bad. I've never stayed at a hostel, but, unfortunately, I have now had the experience - but it cost a lot more. totally aware pictures are deceiving. it a hole in the wall. shared bath rooms no elevator dark as heck..staff seems sketchy. recommend you go to another place that is more suitable. its a nice area. but this place is pathetic. waste of money.

airbnb-ing at a hotel in manhatten After I have checked in around 22.00 p.m. the person in charge of the night shift gave me a key to the higher floor.It was 67 I believe. Since I had no one with me at that moment, I asked the man at the reception if he could help me with a luggage. Instead he gave me a key to the groud floor, room number 07 I believe. I have expected to have the same as it was promised via booking " clean,spatious and with modern facilities". Instead I was greeted with a 50's touch, furniture which feels borrowed not bought and the strange smell that you know from old, not renovated buildings. The furniture was half destroyed (even the cat that belongs to the so-called hotel knew where the best place for sharpening his claws is). The bathroom was not up-to date with furniture and hygiene, especially the shower curtain looked used. Also in the kitchen, if you would look behind the fridge you could spot 50 year old dust and filth, all this that makes me believe that I have rented someone elses personal room via airbnb not actually stayed in hotel room which looked modern and clean in the pictures.The ground floor view was sealed by a double curtain an blocked by a retro AC which made a lot of noise when I have entered the room. Again with all the crackes and holes in the walls it looks more like a motel on the highway street than a hotel in manhatten. If you are travelling especially with a small child visiting family or friends, I don't recommend this place for the lack of hygiene in the first place and secondly because the staff doesn't help anyone with luggages. If you are here for NYFW as I went don't go because you may sleep worring about germs and other things that you could think of when having to spend a night in a old, not renovated and cleaned up space.

I booked the hotel based on the online images and new there wouldn't be an elevator and that we had to share bathrooms. I wasn't prepared to enter a scene of a 1970's movie or TV series, with a small reception off the entrance, dark staircases and hallways with lots of doors where you could hear the TV sets blaring and people shouting, laughing and sometimes more intimate sounds. The room we got was small, the bed taking up one complete side near a window with an aircon unit set with aluminium tape. A small kitchenette with 2 mismatched glasses and one plate. The shared bathrooms were very small, you could hardly sit in the toilet, and not clean. At night we heard people in the other rooms moving furniture or doing reconstruction and the aircon was loud. Not a place I woud advise to friends, unless they wanted to have an experience like they were back in the 70's.

It is the second time i’m trying to comment and post about this hotel. Nevertheless TripAdvisor is not publishing it despite it is factual and aligned with others 115 travelers. Here is again. I should have read TripAdvisor before booking my 4 nights for 300€ as each beds and curtains broken, one bed to be done by yourself with no place to open it completely as room is too small! What in case of fire? No idea as bed was against the door. You need to choose between sleeping and security. For additional reasons below we had to cancel the rest of our 2 last nights and booked something else ( be advised that 75 $fees for this) : 1) This was really dirty and electric network is out of regulations ( see others travelers comments ). In case of emergency or fire 2) Drunk people were shooting in the corridor at 3.30 am with no reaction from the front desk was not convenient at all for us. 3) Canabis smelling was strongly present into the whole hotel. 4) hotel is well located at Chelsea area close to subway. Nevertheless night room price was exaggerated for the quality and service received. 5) complimentary breakfast is not called breakfast. We do not recommend this hotel at all for a family. Young adults maybe but not sure they will get the appropriate budget for this as it was the most expensive for the whole of our travel compared to any hotel we booked for the rest of the 2 weeks vacation even NYC. As said above we cancelled and booked for 2 rooms with view in Hudson River located on the last floor ( view exceptional) for less money....

Very near to Metro station, in the middle of every thing, both bus and the underground could take you to any where, rooms are cleaned every day, room facilities and size let you enjoy the stay,good breakfast , the main problem was there is no left to go to the upper floors.

309 W 14th St New York NY

Hotel highlights

  • Walking distance to Chelsea Market and The High Line Park
  • Free breakfast
  • 24-hour business center
  • WiFi in rooms and public areas (fees apply)

Located in Greenwich Village, Hotel 309 is adjacent to Chelsea Market and within a 10-minute walk of other popular attractions like The High Line Park. The 28 rooms at this hotel include kitchenettes and refrigerators and guests can enjoy free breakfast.


Free breakfast is included with your stay.


A TV comes with satellite channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a kitchenette, a refrigerator, and a microwave.

Property features

Hotel 309 features WiFi in public areas, a 24-hour business center, and free newspapers. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include a garden and a picnic area.

Room options

Suite, 2 Bedrooms

Queen 1 | Sleeps 3

Two Bedroom Suite

Queen 2 | Sleeps 6

Economy Room, Shared Bathroom

Queen 1 | Sleeps 2

Standard Room

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

55.0% of guests recommend this hotel

Total of 490 reviews