My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
Lacking in attention to detail wouldn’t stay at this hotel again.
Incredibly nice and helpful staff. Room was much larger than I expected, and with even more amenities than that. The water pressure in the shower was incredible, better than what I have at home. It was located close to the Met, no more than a six block walk. I would definitely stay here again.
Beautiful hotel with plenty of room and an attentive staff
The sleep condition was bad. I lot of noise from the streets, in the room a lot of night lines from the tv. The phone, the lite switch, they were a lot that I have to cover to be able to sleep Really bad pillows and blankets
Very attentive staff; room spotless; location perfect for museums and shopping
Valentine's Day stay. Very romantic, with fantastic bar and brunch/dinner by the one and only Daniel Bouloud. Great location near high end shopping and Central Park.
Staff is always so personable. Lovely hotel. Clean, comfortable, great showers. Pet friendly.
Lovely place to stay. Though in the reservation notes and with a follow up phone call a quite room with no down pillows were requested. Neither were assigned upon arrival.
Had a stop over in NY on the way back home, decided to stay at The Surrey after numerous positive recommendations from friends. It was fabulous. Very attentive staff, great location and beautifully appointed rooms.
For an upscale discreet encounter of the forbidden kind, the Surrey was expensive but delightful. Nothing about the accommodations disappointed...
An Excellent hotel. The staff are excellent. Great location. The room was clean, I was very happy with everything.
We arrived at the hotel around 6PM. They gave us a room which we did not like. They were sld out and un able to give us another room. aWe were on the third floor. They promised to give us another room the following day. They moved us to the 15th floor which was perfect and we had a partial view of the park, I have a suggestion that somehow they should include the use of internet
Anniversary weekend in NY. Couldn't have been nicer. Room was beautiful, perfectly appointed, staff was warm and extremely helpful.
When choosing a small upscale hotel not associated with the larger chains I expect wonderful things. The rooms were indeed comfortable, with delightful products in the bathroom, a very comfortable bed and room to move around. But when personal service is required this is where they should shine. A cup of tea was needed quickly at the end of the evening and although my husband was willing to get one himself downstairs, the bartender refused to provide him with one to take upstairs. They did finally have someone deliver one to us but it is the tone used by the waitstaff and the idea that coffee and tea was not easily available that was so frustrating without having to wait. Plenty of liquor for purchase in the room but no tea or coffee! That and having to wait in the lobby to have a room ready to be checked in when it was after 3 pm was a bit frustrating. However it is a lovely hotel and the location is wonderful if you are looking for something on the Upper East Side.
This was my first stay at Surrey and I could not have been more impressed. My room was on the small side but it was exceedingly comfy. Many amenities. Bathroom only had a shower but it was unquestionably the best shower I've ever enjoyed anywhere. Bed, pillows and linens were premium. Hotel bar was active and inviting. I did not dine at the Daniel Boloud restaurant but it was awarded Michelin star - must be excellent. All in all, I will certainly return.
a wonderful hotel to stay in whether alone or for a romantic get away.
The Surrey is a first rate hotel. My suite, (which I did not request but was delighted with) could not have been nicer. Staff was very responsive. Concierge really helpful. The rooftop penthouse bar was a pleasant surprise and a nice view. The only less than excellent experience was the overpriced and under whelming french restaurant "Boulud" connected to the hotel. I would not recommend it.
Located in Manhattan, The Surrey is next to popular attractions like Central Park and Madison Avenue. This 5-star hotel has 189 guestrooms and offers a full-service spa, a 24-hour fitness center, and free in-room WiFi.
This hotel serves as home to a cocktail bar, along with a restaurant that specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with continental breakfast, available for a fee from 7 AM to 10 AM.
All 189 rooms provide iPod docks, minibars, and free newspapers. Guests can expect 37-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include free long-distance calls, free local calls, and free bottled water.
Guests staying at The Surrey enjoy access to a full-service spa, a 24-hour fitness center, and a rooftop terrace. Valet parking is offered for USD 75 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and coffee/tea in a common area.
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey
I would be happy to help you with any future reservations or discuss your past stay in more detail.
Lacking in attention to detail wouldn’t stay at this hotel again.
Thank you for taking the time to share your concerns. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please allow me to personally extend my sincere apologies for the unfortunate experiences you have outlined during your stay with us. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Rest assured that we have followed up with our team and have discussed how we could ensure a more seamless experience going forward. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Should you consider returning, we would like to offer your a complimentary upgrade to one of our suites. Please reach out to me directly so that I may oversee your reservation.
Incredibly nice and helpful staff. Room was much larger than I expected, and with even more amenities than that. The water pressure in the shower was incredible, better than what I have at home. It was located close to the Met, no more than a six block walk. I would definitely stay here again.
Dear L, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us. We hope to have you joining us the next time your travels bring you to NY.
Beautiful hotel with plenty of room and an attentive staff
The sleep condition was bad. I lot of noise from the streets, in the room a lot of night lines from the tv. The phone, the lite switch, they were a lot that I have to cover to be able to sleep Really bad pillows and blankets
Very attentive staff; room spotless; location perfect for museums and shopping
Valentine's Day stay. Very romantic, with fantastic bar and brunch/dinner by the one and only Daniel Bouloud. Great location near high end shopping and Central Park.
Staff is always so personable. Lovely hotel. Clean, comfortable, great showers. Pet friendly.
Dear Bill_R, Thank you for allowing us to host your recent trip to New York City. It was a pleasure to have you with us, and we appreciate your feedback. We invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey