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Recent guest reviews

Room was big enough, clean and in good state. I even had to stay a full day in my room working and had no issues. The internet speed (even the free option) is very fast and stable. The area around the hotel may look a bit sketchy sometimes at night but I think it's safe. I didn't have any issues. There are many places to get food nearby and a metro station at the corner

Excellent manager and staff. Excellent room and location

It was so lovely. I forgot my mask and

very nice

slept in bedsheets covered in smeared blood and feces, still waiting for a refund. Spoke to a front desk person who said they had prior knowledge of the room being messed up and told me "maybe the poop seeped through". I was flabberghasted. The actual manager came in and switched our rooms but Im still waiting for a refund. HIGHLY dissapointed and I will never return. Seriously thinking of taking legal action. Worst weekend ever.

I liked the fast check in and willingness to accommodate bags after we checked out.

Good location. Pleasant staff. Breakfast choices limited and a bit expensive.

Consistently consistent. Nice staff. It's not the greatest hotel but on the other hand it gets the job done and there's never anything wrong with it.

The welcoming staff and effort to accommodate my needs. Very impressed.

Hotel is in a convenient location and close enough to times square and Madison square garden. safe location at night.

Good friendly staff, clean room, convenient location.

Clean, proper as a hotel should be. Breakfast buffet was excellent. What more does one want from a hotel.

It is convenient and close to lots of places, safe and clean. We will definitely stay there again.

W 28th St New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Empire State Building
  • Free WiFi and wired Internet in rooms and public areas
  • 24-hour business center
  • Concierge services

Located in Midtown, Hilton Garden Inn New York/Manhattan-Chelsea is within a 5-minute walk of 5th Avenue and within 15 minutes of other popular attractions like Empire State Building. Each of the 169 rooms at this 3-star hotel includes a refrigerator, a microwave, and a coffee maker.


Dining

For your convenience, a to-go breakfast is served for a fee on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 169 rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free newspapers, safes, and phones are other standard amenities.


Property features

Guests of Hilton Garden Inn New York/Manhattan-Chelsea enjoy access to free WiFi in public areas, conference space, and a 24-hour business center. Self parking is offered for USD 45.00 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

2 Queen Beds | Sleeps 4

King Evolution

1 King Bed | Sleeps 2

One King Bed City View

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn New York/Manhattan-Chelsea

Everyone (26) Couples (3) Family (8)
4
Everyone

By on Jun 4, 2021

Review comment responded on Jun 14, 2021

Thank you so much for your review!

4
Friends Business Business

Room was big enough, clean and in good state. I even had to stay a full day in my room working and had no issues. The internet speed (even the free option) is very fast and stable. The area around the hotel may look a bit sketchy sometimes at night but I think it's safe. I didn't have any issues. There are many places to get food nearby and a metro station at the corner

By on May 25, 2021

Review comment responded on May 26, 2021

Thank you for your review! We are glad the room worked well as an office for the day and the internet speed was perfect.

5
Everyone

Excellent manager and staff. Excellent room and location

By on May 10, 2021

Review comment responded on May 10, 2021

Thank you so much for this review! We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay. It would be an honor to welcome you back in the future.

5
Everyone

It was so lovely. I forgot my mask and

By on Apr 12, 2021

Review comment responded on Apr 15, 2021

Thank you for your review!

4
Friends Business Business

very nice

By on Apr 12, 2021

Review comment responded on Apr 15, 2021

Thank you for your review!

1
Partner Couples

slept in bedsheets covered in smeared blood and feces, still waiting for a refund. Spoke to a front desk person who said they had prior knowledge of the room being messed up and told me "maybe the poop seeped through". I was flabberghasted. The actual manager came in and switched our rooms but Im still waiting for a refund. HIGHLY dissapointed and I will never return. Seriously thinking of taking legal action. Worst weekend ever.

By on Mar 20, 2021

Review comment responded on Mar 22, 2021

Your feedback is so important to what we do each day. Thank you for your recent stay with us and taking the time to provide a review. I want to apologize for the challenges that you experienced during your visit. We hope you will give us another opportunity to provide you with a better experience on your next visit to NYC.

5
Everyone

By on Oct 5, 2020

5
Family with small children Family

I liked the fast check in and willingness to accommodate bags after we checked out.

By on Feb 6, 2020

Review comment responded on Feb 7, 2020

Thank you so much! Looking forward to your next stay!

5
Family Family

Good location. Pleasant staff. Breakfast choices limited and a bit expensive.

By on Jan 19, 2020

4
Everyone

Consistently consistent. Nice staff. It's not the greatest hotel but on the other hand it gets the job done and there's never anything wrong with it.

By on Nov 20, 2019

Hilton Garden Inn New York/Manhattan-Chelsea

121 W 28th St, New York, NY 10001
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