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Recent guest reviews

This hotel was filthy and disgusting. I changed rooms 3 times after arrival due to the rooms being blantantly unclean. They were sorely understaffed so no one would ever answer the phone at the front desk. Each time I had to wait forever to take the elevator back to the lobby to tell them yet again the room was very unclean. Not once did they express surprise - rather just blamed housekeeping, as though this was an ongoing problem. After the third move, now 11pm, on my own with no assistance, I gave up, slept with all my clothes on and checked out first thing in the morning to move to a new hotel. To their credit they refunded me the night I spent there and the remaining days on my res. I’m still anxiously hoping no signs of bed bugs in my luggage from the one night there.

The elevator was very slow to open. At times we had We called guest service several times to get some towels and toilet paper but never received it.

You get what you pay for! I know that Manhattan hotels are small. We chose Hilton Garden inn because of the two queen bed access (family of 4). But the room was soooo small. Furthermore, when we arrived there seemed to be a problem with the air conditioning and the hot water. BOTH were shut off for hours and the hotel staff kept saying “just a few more minutes.” It took hours to come back on, in the middle of the night after my kids and I took frigid showers. I could have paid double for a maybe a slightly larger room, but I didn’t expect the hot water to be off! Proximity to sites and transportation is not an issue. It’s a well located hotel to the park, shopping, subway. Overall, okay stay. Also, I think college students stay there? Not sure it was strange.

The property was nice and centrally located. The room seemed clean; however, we got bug bites.

View

Everything was great!!

X

No complaints, all good.. wish it had parking available with the stay

very good price and fair to quality. Recommend for solo travelers.

You get what you paid for. That's all I'm going to say.

Great location. Friendly staff. Most hotels (Hiltons) will allow you to check in early if the room is ready WITHOUT an early checkin fee. We couldn’t checkin until EXACTLY 3pm at this Hilton. Trash bags were left in the hallway when we checked in, until the next day when we were leaving.

I booked a room with a terrace but when I got there they told me that the rooms with the terrace were limited and only on the 2nd floors The room that they gave me was on the 24th floor which I didn’t request. I think the room info on Orbitz was wrong because I booked a smoking room with a terrace and a city view. The desk agent told me this was a non smoking property so I was confused. Overall my stay was okay it was in a great location near pretty much everything you would need for a Manhattan stay. I would stay here again.

Great place to stay in Manhattan. Conveniently located between Central Park and Time Square!

There are only three elevators and at certain times you can be waiting over 20 minutes for the elevator to arrive. We took the stairs down from the 15th floor after waiting over 20 minutes (with our suitcases).

West 54th Street New York NY

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Midtown, Hilton Garden Inn New York/Central Park South-Midtown West is adjacent to Broadway Theatre and within a 5-minute walk of Gershwin Theater. This 3.5-star hotel welcomes guests with 401 rooms and conveniences like free in-room WiFi, a fitness center, and a 24-hour business center.


Dining

Sit down for a leisurely bite to eat at the onsite steakhouse, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with to-go breakfast, available for a fee from 6 AM to 11 AM.


Rooms

Hilton Garden Inn New York/Central Park South-Midtown West's 401 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect 40-inch LCD TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, laptop-compatible safes, and ironing boards.


Property features

Renovated in 2014, Hilton Garden Inn New York/Central Park South-Midtown West offers a fitness center, free WiFi in public areas, and conference space. Self parking is offered for USD 55.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities.

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 King Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn New York/Central Park South-Midtown West

Everyone (17) Couples (4) Family (12)
1
Everyone

This hotel was filthy and disgusting. I changed rooms 3 times after arrival due to the rooms being blantantly unclean. They were sorely understaffed so no one would ever answer the phone at the front desk. Each time I had to wait forever to take the elevator back to the lobby to tell them yet again the room was very unclean. Not once did they express surprise - rather just blamed housekeeping, as though this was an ongoing problem. After the third move, now 11pm, on my own with no assistance, I gave up, slept with all my clothes on and checked out first thing in the morning to move to a new hotel. To their credit they refunded me the night I spent there and the remaining days on my res. I’m still anxiously hoping no signs of bed bugs in my luggage from the one night there.

By on Aug 24, 2021

1
Family

The elevator was very slow to open. At times we had We called guest service several times to get some towels and toilet paper but never received it.

By on Jul 25, 2021

3
Family

You get what you pay for! I know that Manhattan hotels are small. We chose Hilton Garden inn because of the two queen bed access (family of 4). But the room was soooo small. Furthermore, when we arrived there seemed to be a problem with the air conditioning and the hot water. BOTH were shut off for hours and the hotel staff kept saying “just a few more minutes.” It took hours to come back on, in the middle of the night after my kids and I took frigid showers. I could have paid double for a maybe a slightly larger room, but I didn’t expect the hot water to be off! Proximity to sites and transportation is not an issue. It’s a well located hotel to the park, shopping, subway. Overall, okay stay. Also, I think college students stay there? Not sure it was strange.

By on Jun 22, 2021

3
Friends

The property was nice and centrally located. The room seemed clean; however, we got bug bites.

By on Jun 7, 2021

4
Everyone

View

By on May 27, 2021

5
Family

Everything was great!!

By on Apr 30, 2021

4
Partner Couples

X

By on Apr 22, 2021

4
Partner Couples Business Business

No complaints, all good.. wish it had parking available with the stay

By on Mar 31, 2021

5
Everyone

By on Feb 7, 2021

3
Everyone

By on Jan 23, 2021

Hilton Garden Inn New York/Central Park South-Midtown West

237 West 54th Street, New York, NY 10019
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