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Recent guest reviews

Room was clean but very small. Staff was friendly and helpful. Location was amazing. Breakfast was very good with a large variety.

It was an old property which was pretty neat. The rooms were smaller but just fine. We paid $220 per night so we could have our own private bathroom and that was a "Wife" requirement. Breakfast was ok; the usual stuff. Some people were surprised that we could find a hotel for that price in New York. We would stay there again; no problem!

Clean and close to attractions. Quality service and nice employees.

Some of the staff were great and some were just plain awful. We asked for assistance with taxis and or a car service and they down right refused to help and said to go to the corner to hail a cab and wouldn’t call a car service or give us a number to call. The elevators are ridiculously slow. Plan on waiting between 5-10 minutes.

Location, price, size just right, amenities, polite staff.

Rooms were small but . 3 blocks from two different subway stops. Breakfast was much better than I expected. Definitely a bargain for this locatio

very nice hotel, excellent location, comfortable and affordable

Very spartan - really nothing more than a plain room to sleep in. No carpet in the room, just a bumpy, warped linoleum floor. Small fridge that wasn't very cool. Not too many outlets that were easy to get to for charging cell phones. Limited number of channels on the TV. NO cell reception in the room at all. Wi-Fi was not stable - tried connecting to the two SSIDs for our floor as well as the lobby SSID, but the connection dropped frequently. Bathroom was small, but adequate. Not sure why they left so much empty unused space in the room rather than building out the bathroom a little more.

The AC wasn’t working. It was working then turned off. I wouldn’t come back again

Nice hotel in city center. Clean and accommodating. Solid 3.5 to 4 star hotel for city. Frequented mostly by tourists. Hotel staff was friendly and room was immaculately clean.

So we booked this hotel last minute as we were exploring the city and it was getting late and we were too tired to take the train back to NJ. As we ate dinner inat Eately we wanted a place near the flatiron district and booking a last minute hotel on a Saturday night left a few choices. This was really the only option within a reasonable distance of where we were. The location was great. The check in process was painless. The room was tiny. It barely fit the 2 double beds. What can you expect I guess for NYC. The bathroom was small but clean. The lighting in the room was terrible however. There were 2 lights and the bulbs were super bright so it felt like a hospital room. TV was fine and there was a mini fridge. The free morning continental breakfast was not terrible although the scrambled eggs were horrific (tasted like they added water to the egg mix). The best thing were the make your own Belgian waffles. We ended up eating at donut plant a few blocks from there. All in all it served its purpose. Probably won't be going back though.

excellent location! close to shopping and subway stations very small rooms

Arrived in the hotel and pulled back a cover and there it was, a bed bug crawling in the sheets. We informed the front desk staff members and they immediately were defensive and asked to be shown the room. (Even after bringing the actual bug down to show them) So we go back to the room to look for more, which we didn't find anymore but then we flipped a mattress and there was a dead bug lying there. The staff members were very unpleasant and did not resolve this matter. They suggested that we continue to stay the night and let them know if we see more. After hours of going back and forth, the management finally agreed to give us a new room. Ended up wasting time and money staying here and will definitely not return or recommend to others!!!

Excellent stay in retrofitted landmark building. Appeared to have been an up-end belle epoch residence converted into hotel so hallways are smaller with a few turns which helps reduce noise as this hotel is quite. Hughes windows with grand view of Empire State and new skyscrapers. Location provides access to the both posh and trendy activity. Bohemian nightlife and five star restaurants along with New York fashion parade accessible through the front door. Well healed travels managing a budget will no doubt recognize the multicultural and international flair and flavor. My observation indicates the management take a hands on approach and solve guest problems expeditiously to mutual satisfaction. Over all it feels like a home or city flat than a budget hotel. Personally I'd say the establishment attracts a friendlier open clientele. With a few minor upgrades and a lobby redesign I would expect the room prices to triple as an average standard daily rate. In comparison best value for location, room size, staff supports, transportation access.

Close to everything, decent sized room for NY, where most hotels have beds that touch 3 sides of the walls. Great free wifi. Was able to download and upload large files with ease. I had a loud neighbor and they were able to move me right away. Could see the top of the empire state building from my room on the 11th floor. Good breakfast with waffle maker, donuts, muffins, bagels, cereal, sausages and eggs. Coffee and tea always available for free. 10/10 would stay there again.

Really great location! Hotel was. Good price and included breakfast. I would stay here again ,even if the room was the size of a closet.

We rode the city busses. Very affordable. We loved looking at all the architecture in the area. Hotel is old, rooms are small, but you can't beat the price. Big free breakfast every morning. The room was clean and the staff was friendly.

West 25th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Flatiron Building
  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • 24-hour business center

Located in Midtown, Heritage Hotel is within a 5-minute walk of Flatiron Building and within 15 minutes of other popular attractions like Empire State Building. This 111-room hotel has a 24-hour fitness center, free in-room WiFi, and a 24-hour business center.


Rooms

Heritage Hotel's 111 rooms are air-conditioned and provide free newspapers, free local calls, and safes. Guests can expect to find free WiFi and TVs. Hair dryers, ironing boards, and desks are other standard amenities.


Property features

Guests of Heritage Hotel enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Offsite parking is available for a fee. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Standard Room, 2 Full Beds, Sofa, Non Smoking

2 Double Beds | Sleeps 4

1 King Bed, Empire State Building View

1 King Bed | Sleeps 2

Standard Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Standard Room, 2 Full Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Heritage Hotel

Everyone (20) Family (2)
3
Family with small children Business Business

Room was clean but very small. Staff was friendly and helpful. Location was amazing. Breakfast was very good with a large variety.

By on Dec 11, 2019

Review comment responded on Dec 11, 2019

Thank you for taking the time to provide feedback following your recent stay with us. I am delighted that you to enjoyed so many aspects of your experiences with us including our incredible location, and especially the service that you receive for the team. We try to create an atmosphere to allow our guests to feel at “home away from home”. We are indeed so fortunate to have such a caring and talented team and we could not agree more that they are by far our biggest asset here at The Heritage Hotel. It's was pleasing to read about high standard of cleanliness of the rooms. Our housekeeping team do a fantastic job of keeping the place in tip top shape. I know our Executive Housekeeper will enjoy reading your comments and sharing them with her team too. However, I was sorry to read that you were disappointed with the size of your allocated guest room. Actually we do have much bigger rooms. Like many hotels in New York, space can be a luxury. However, we have eight different room categories available. I know our reception team would have been delighted to show you some alternative rooms. Our rooms vary in size. We have small rooms with two twin size beds up to large family suites. All rooms are well appointed. The prices of the rooms vary by size. The family suites consists of two adjoining rooms, with a King size bed and two Double beds - our guests rave about our comfortable King size beds. We also have a large room with two double beds room and a sofa. The suites and the large double rooms with sofa are big for New York. Indeed the newer hotels in New York have smaller rooms as real estate in NY is expensive. I'm confident we would have been able to find a room that suited to your preferences. Whenever you decide to come back, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager

4
Family

It was an old property which was pretty neat. The rooms were smaller but just fine. We paid $220 per night so we could have our own private bathroom and that was a "Wife" requirement. Breakfast was ok; the usual stuff. Some people were surprised that we could find a hotel for that price in New York. We would stay there again; no problem!

By on Dec 6, 2019

Review comment responded on Dec 6, 2019

To read " we would stay there again” is the ultimate accolade for me as an hotelier. This is exactly the type of experience we strive to create for each and every guest ! It sounds like you left with some wonderful memories and that makes me feel very satisfied. The Heritage Hotel is a turn-of-the 20th century vintage hotel. We are a popular choice with many international visitors, who appreciate our classical décor and intimacy of our building. We are frequently complimented on the hotel's gorgeous façade. This hotel has a unique personality with a history going back a hundred years. Miss World contestants have stayed here. We have had many TV shows and movies filmed including NYPD Blues and The Following. Our guests just love our exceptional location. Our prime location means we are a short stroll from New York’s best restaurants and bars, as well as shopping on Fifth Avenue. Our neighborhood is a magnificent representation of the best of New York’s vibrant culture, and we are humbled to be a part of it. The hotel is conveniently near the corner of Broadway and Fifth Ave. We have some of the best attractions, shopping and restaurants in New York. The hotel is well located for access to 23 St Subway, Fifth Ave, Madison Square Park, Flatiron Building, Empire State Building and The Met Life Building, Times Square is five minutes from us by subway; Empire State Building is five minute walk from us. The World Trade Center is 15 minutes by subway. Some of the best restaurants in the USA are a short stroll away. 11 Madison Park is the fifth highest rated restaurant in the world. Restaurants like Eataly, Mexicana, Hill Country Barbecue, 230 Fifth Ave are a minutes’ walk from us. We also have a filling buffet breakfast. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. My only wish is that I personally get the opportunity to welcome you back to your new 'home away from home' in the not too distant future. It would be a great honor to have you stay with us again. Yours Sincerely Zahid, General Manager

4
Family

Clean and close to attractions. Quality service and nice employees.

By , from Baltimore on Aug 24, 2019

Review comment responded on Sep 6, 2019

Thank you for taking the time to share this lovely feedback from your recent experience with us. The Heritage Hotel is a turn-of-the 20th century vintage hotel. We are a popular choice with many international visitors, who appreciate our classical décor and intimacy of our building. We are frequently complimented on the hotel's gorgeous façade. This hotel has a unique personality with a history going back a hundred years. Miss World contestants have stayed here. We have had many TV shows filmed including NYPD Blues and The Following. Our prime location means we are a short stroll from New York’s best restaurants and bars, as well as shopping on Fifth Avenue. Our neighborhood is a magnificent representation of the best of New York’s vibrant culture, and we are humbled to be a part of it. The hotel is conveniently near the corner of Broadway and Fifth Ave. We have some of the best attractions, shopping and restaurants in New York. The hotel is well located for access to 23 St Subway, Fifth Ave, Madison Square Park, Flatiron Building, Empire State Building and The Met Life Building, Times Square is five minutes from us by subway; Empire State Building is five minute walk from us. The World Trade Center is 15 minutes by subway. We also have a filling buffet breakfast. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. My only wish is that I personally get the opportunity to welcome you back to your new 'home away from home' in the not too distant future. It would be a great honor to have you stay with us again. Yours Sincerely Zahid, General Manager

5
Everyone

By on Aug 2, 2019

Review comment responded on Aug 2, 2019

Dear Guest, thank you for taking the time to share your experience with us. The Management and Staff are always happy to hear a positive feedback. Hopefully you will consider staying with us again in your future travels to NYC.

4
Everyone

By on Jun 10, 2019

Review comment responded on Jun 10, 2019

I am most appreciative for the time taken to review The Heritage Hotel. It was an honor to have you stay with us. The pleasure of your company was ours. It is location, location, location! Our location is the most highly rated in New York. Many places of interest are within a short walk of our entrance. With the 23St Subway and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are walking distance from the New York Life Building, Empire State Building, Flatiron Building and Madison Square Park. There are many stores close by. Like Macys for clothes and Best Buy for electronics. Also there are many boutique stores on Fifth avenue. Moreover, we are 5 min by subway from Times Square and 10-15 min ride from World Trade Center Memorial, Wall Street, and Central Park. We have world famous restaurants like Eataly, La Pecora Bianca and 11 Madison Park. Also we have a wealth of celebrity chefs: Jean- Jean-Paul Bourgeois at Blue Smoke, Francis Derby at The Cannibal, Simone Bonelli at La Pecora Bianca, Fitz Tallon at Eleven Madison Park. We provide an American style continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager

2
Friends

Some of the staff were great and some were just plain awful. We asked for assistance with taxis and or a car service and they down right refused to help and said to go to the corner to hail a cab and wouldn’t call a car service or give us a number to call. The elevators are ridiculously slow. Plan on waiting between 5-10 minutes.

By on May 24, 2019

Review comment responded on May 24, 2019

Thank you for taking the time to write your review. I am so incredibly sorry to read about your experience. We get many wonderful comments from our guests, which make it all the more heartbreaking to read about your experience. Please accept my deepest apologies. I apologize profusely for your experience regarding taxi service. New York has a yellow cab service but there is no main telephone. Therefore, we cannot phone a yellow cab. Unfortunately, yellow cabs must be flagged down on the street. I am very sorry that we did not explain this clearly to you. Regarding car service we can for sure call a cab for you. Frequently there can be a quite delay because of traffic because of NY traffic. I am sure this was a failure in communication on our part. Please accept my apologies if we appeared rude. I am sure it was unintentional. I have already discussed your comments with my team. Rest assured, your feedback is very important to us as we are very much concerned with the satisfaction of our guests. I appreciate you sharing your comments, as this is the only way to learn and improve as a hotel. When you have some spare time, please kindly call me at the hotel to discuss your stay. Yours most apologetically Zahid, General Manager

4
Business Business

Location, price, size just right, amenities, polite staff.

By on Mar 23, 2019

Review comment responded on Mar 26, 2019

I am most appreciative for the time taken to review The Heritage Hotel. It makes me so happy to learn of the great service you received and that nothing was too much trouble for my team. Indeed, it is location, location, location! Many places of interest are within a short walk of our entrance. With the 23St Subway and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are walking distance from the New York Life Building, Empire State Building, Flatiron Building and Madison Square Park. There are many stores close by. Like Macys for clothes and Best Buy for electronics. Also there are many boutique stores on Fifth avenue. Moreover, we are 5 min by subway from Times Square and 10-15 min ride from World Trade Center Memorial, Wall Street, and Central Park. We have world famous restaurants like Eataly, La Pecora Bianca and 11 Madison Park. Also we have a wealth of celebrity chefs: Jean- Jean-Paul Bourgeois at Blue Smoke, Francis Derby at The Cannibal, Simone Bonelli at La Pecora Bianca, Fitz Tallon at Eleven Madison Park. We provide an American style continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager

4
Everyone

Rooms were small but . 3 blocks from two different subway stops. Breakfast was much better than I expected. Definitely a bargain for this locatio

By on Feb 7, 2019

Review comment responded on Feb 11, 2019

I am most appreciative for the time taken to review The Heritage Hotel. It makes me so happy to learn of the great service you received and that nothing was too much trouble for my team. Indeed, it is location, location, location! Many places of interest are within a short walk of our entrance. With the 23St Subway and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are walking distance from the New York Life Building, Empire State Building, Flatiron Building and Madison Square Park. There are many stores close by. Like Macys for clothes and Best Buy for electronics. Also there are many boutique stores on Fifth avenue. Moreover, we are 5 min by subway from Times Square and 10-15 min ride from World Trade Center Memorial, Wall Street, and Central Park. We have world famous restaurants like Eataly, La Pecora Bianca and 11 Madison Park. Also we have a wealth of celebrity chefs: Jean- Jean-Paul Bourgeois at Blue Smoke, Francis Derby at The Cannibal, Simone Bonelli at La Pecora Bianca, Fitz Tallon at Eleven Madison Park. We provide an American style continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Also our breakfast is complimentary. This is a big saving as breakfast can cost $10-15 in Manhattan. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager

5
Everyone

very nice hotel, excellent location, comfortable and affordable

By on Jan 31, 2019

Review comment responded on Jan 31, 2019

“very nice hotel, excellent location, comfortable and affordable” Short and sweet! I must say it is always a pleasure to read lovely reviews such as yours. The team make all of our guests feel special and at home when they visit us. I am incredibly pleased that you were so impressed with the service you received from my team. From the moment you arrive until we say farewell we want you to feel at home away from home. To hear you enjoyed your time in Heritage is wonderful news. Indeed, it is location, location, location! Many places of interest are within a short walk of our entrance. With the 23St Subway and a wide range of restaurants, bars and cafes at our doorstep our location is second to none. We are walking distance from the New York Life Building, Empire State Building, Flatiron Building and Madison Square Park. There are many stores close by. Like Macys for clothes and Best Buy for electronics. Also there are many boutique stores on Fifth avenue. Moreover, we are 5 min by subway from Times Square and 10-15 min ride from World Trade Center Memorial, Wall Street, and Central Park. We have world famous restaurants like Eataly, La Pecora Bianca and 11 Madison Park. Also we have a wealth of celebrity chefs: Jean- Jean-Paul Bourgeois at Blue Smoke, Francis Derby at The Cannibal, Simone Bonelli at La Pecora Bianca, Fitz Tallon at Eleven Madison Park. We provide an American style continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. Make your own Belgian Waffles. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also have healthy items such cereals, oats, fresh fruits. Whenever you decide to come back to New York, the Staff and I will be honored to welcome you back. Yours Sincerely, Zahid, General Manager

1
Everyone

By on Dec 1, 2018

Review comment responded on Dec 6, 2018

Thank you for sharing your feedback which is of utmost value to us. We aim to provide quality, cleanliness, service, value, location and convenience. I am sorry to say this is no way reflective of our high standards that we set ourselves. When you have free time please call the hotel to discuss you experience. Please rest assured that your review will be fully investigated. With apologies, Zahid, General Manager

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