Old facilities. Not hot water. Room was dirty. Bathroom shower gel, shampoo and conditioner dispensers were all empty.
Theres was no fridge and no bag to put inside the ice bucket. Also the sink was leaking green stuff underneath.
No parking, no room service provided unless requested a day in advance (were not aware of it when we checked in), extended our stay two days and our key cards were not updated (were locked out of the hotel and room). Out of toilet paper in room. Other guest playing loud music, having loud and violent arguments. Very bad!
The location is great-you can walk everywhere. It is in midtown near theatre, times square, shopping. The rooms are small by most standards but decent sized in Manhattan. The gym is fairly well equipped and the breakfast is good (make sure you have it included).
The staff was very friendly and helpful. The room was clean and comfortable. Would definitely stay here again, next time we are in the city.
Clean, convenient, attentive staff, except an operator who was short and rude when I called for assistance before arrival. But the staff on site was great!!!
Hotel worked our great for our getaway. Room is a bit close quarters but that’s NY. Like the bottled water offering at the front desk. Nice touch!
It‘s so great. The environment and atmosphere of this location are great.
Good location. The bathroom wasn't the cleanest and there is no counter space to get ready. The pillows were awful.
Great location next to all subways buses and times square, very pleasant staff only
Hotel is in a great location, fasr checkin and comfortable room
Clean, convenient steps away from times square. Great price for the location.
Located in Midtown, Four Points by Sheraton Midtown-Times Square is adjacent to New York Times Building and within a 5-minute walk of other popular sights like Times Square. This 3.5-star hotel welcomes guests with 244 rooms and conveniences like free in-room WiFi, a fitness center, and a rooftop terrace.
Start your day off right with a free on-the-go breakfast, served each morning from 7:00 AM to 9:00 AM. Enjoy a bite to eat at Gotham Bistro, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service.
The 244 rooms have an array of amenities, including free local calls, laptop-compatible safes, and ironing boards. LCD TVs come with digital channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Desks are also standard. Housekeeping is available on request.
At Four Points by Sheraton Midtown-Times Square, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-in.
Thanks for the review.
Old facilities. Not hot water. Room was dirty. Bathroom shower gel, shampoo and conditioner dispensers were all empty.
Our sincerest apologies for a stay that was not perfect. The only way we can address this issue is by knowing the room number. Can you kindly call us back. Much appreciated.
Theres was no fridge and no bag to put inside the ice bucket. Also the sink was leaking green stuff underneath.
Thanks for your feedback which is very useful. Thanks for the information given.
No parking, no room service provided unless requested a day in advance (were not aware of it when we checked in), extended our stay two days and our key cards were not updated (were locked out of the hotel and room). Out of toilet paper in room. Other guest playing loud music, having loud and violent arguments. Very bad!
The location is great-you can walk everywhere. It is in midtown near theatre, times square, shopping. The rooms are small by most standards but decent sized in Manhattan. The gym is fairly well equipped and the breakfast is good (make sure you have it included).
The staff was very friendly and helpful. The room was clean and comfortable. Would definitely stay here again, next time we are in the city.
Clean, convenient, attentive staff, except an operator who was short and rude when I called for assistance before arrival. But the staff on site was great!!!
Hotel worked our great for our getaway. Room is a bit close quarters but that’s NY. Like the bottled water offering at the front desk. Nice touch!
Would like to thank you for your review. Look forward to welcoming you back sometime in the near future. Be safe.