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Recent guest reviews

Room was very comfortable and clean. The elevators were slow to catch during peak times so plan accordingly. Nothing longer than 10 minutes tops. Staff was great. Didn't partake of the breakfast buffet only to get coffee. Did seem crowded on the weekend, but not during the week. Great location.

Location is good, food is good. Though, there was a motor or water system that turns on occasionally during day and night, that is very loud. And it wakes us up at night.

We've been to the Element before and it's still a great hotel but is getting a little worn over the years. They are working on it. The breakfast is great with multiple options, the staff are always nice and helpful, the location is great, walk-able to Times Square, Bryant Park, the bus station is right there. The only sad thing is the rooftop is not open at the moment due to construction. Otherwise my wife and I plus out kids recommend the Element for NYC stays.

close to subway,pharmacy,restaurant and Times Square

Not great, not bad. The staff are rude with the exception of one girl at the front desk. Overall, avoid this hotel unless there’s no other option, despite the fact that it’s well-located.

Everything was perfect

It's a convenient location.

The hotel exceeded expectations!

Convenient location, breakfast was adequate but not great, room was clean and spacious.

the room had a little cooktop (in case i needed to heat up something, the lighting was great too. thanks

Very nice hotel. Did not like how long it took the elevators. Our bed was not level. The lower half was lower than the top half. No access to the roof top terrace. Very limited channels on the tv.

The city view rooms have a great picture window overlooking the city and the river. Friendly ataff

Pros: Close to the subway station of different trains. 3 blocks away from times square. Provide good breakfast. Cons: My room was not ready at time of check in. There was no towels when room was ready. Cleanliness is just okay. One of the pillows smells smoked cigarettes. A lot of homeless people around building entrance.

The hotel room was not ready for check-in I was told I was going to have a late check out and that was not provided the area outside the hotel was so dirty there was a homeless man sitting next to his own poop with something hanging out of his stomach that look like a parasite worst hotel stay ever gross

I really enjoyed my stay staff was friendly and helpful...room was excellent...Great View!!!

The breakfast and rooftop closed , that dont make sense about social distancing

Just average-- no washcloths, could not get wifi during the entire stay. One of three elevators did not work which added to wait time of other two. Employees very nice but will not stay there again

West 39th Street New York NY

Hotel highlights

  • Walking distance to Times Square and Madison Square Garden
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center

Located in Manhattan, Element New York Times Square West is within a 10-minute walk of popular sights such as Times Square and Madison Square Garden. This 3-star hotel has 411 rooms and welcomes guests with free breakfast, free in-room WiFi, and a gym. It's connected to the convention center in central New York, and also a short walk from Broadway and Empire State Building.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Guests can expect 32-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves. Weekly housekeeping is available.


Property features

Element New York Times Square West features a gym, free WiFi in public areas, and a business center. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free use of bicycles, and a computer station.

Room options

Suite, 1 Bedroom, Non Smoking, City View

1 King Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Element New York Times Square West

Everyone (17) Couples (8) Family (9)
4
Everyone

Room was very comfortable and clean. The elevators were slow to catch during peak times so plan accordingly. Nothing longer than 10 minutes tops. Staff was great. Didn't partake of the breakfast buffet only to get coffee. Did seem crowded on the weekend, but not during the week. Great location.

By on May 15, 2023

Review comment responded on May 20, 2023

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

3
Everyone

Location is good, food is good. Though, there was a motor or water system that turns on occasionally during day and night, that is very loud. And it wakes us up at night.

By on May 11, 2023

Review comment responded on May 20, 2023

Thank you for taking the time out to review our hotel. We sincerely apologize for any inconvenience you have experienced at our property during your stay, as a loyal customer our goal is to make sure your stay is memorable and enjoyable. I hope you give another chance in the near future to redeemed ourselves. Please feel free to contact us directly

5
Family with small children

We've been to the Element before and it's still a great hotel but is getting a little worn over the years. They are working on it. The breakfast is great with multiple options, the staff are always nice and helpful, the location is great, walk-able to Times Square, Bryant Park, the bus station is right there. The only sad thing is the rooftop is not open at the moment due to construction. Otherwise my wife and I plus out kids recommend the Element for NYC stays.

By on Apr 11, 2023

Review comment responded on May 10, 2023

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

5
Everyone

By on Mar 31, 2023

Review comment responded on May 10, 2023

Thanks for your feedback we appreciate you for staying with us and look forward to seeing you in the future.

5
Partner Couples

close to subway,pharmacy,restaurant and Times Square

By on Feb 26, 2023

3
Everyone

Not great, not bad. The staff are rude with the exception of one girl at the front desk. Overall, avoid this hotel unless there’s no other option, despite the fact that it’s well-located.

By on Feb 19, 2023

5
Everyone

By on Feb 18, 2023

5
Family

Everything was perfect

By on Feb 16, 2023

3
Everyone

It's a convenient location.

By on Feb 14, 2023

5
Everyone

The hotel exceeded expectations!

By , from McLean on Jan 24, 2023

Review comment responded on Jan 26, 2023

Thanks for your feedback. We appreciate you for staying with us.

Element New York Times Square West

311 West 39th Street, New York, NY 10018
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