Element New York Times Square West

3.0 star property
Pet-friendly hotel with free breakfast connected to the convention center in New York

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Photo gallery for Element New York Times Square West

Interior
Reception
Exterior
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillowtop beds, in-room safe, desk
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

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Room options

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Non Smoking

  • 533.7 sq ft
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Non Smoking, City View

  • 385 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Non Smoking

  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, City View

  • 522 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

New York

Located in Manhattan, Element New York Times Square West is within a 10-minute walk of popular sights such as Times Square and Broadway. This 411-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a rooftop terrace. It's connected to the convention center in central New York, and also a short walk from Madison Square Garden and Jacob K. Javits Convention Center.

What's nearby

  • Times Square - 6 min walk - 0.4 miles
  • Broadway - 7 min walk - 0.4 miles
  • Madison Square Garden - 7 min walk - 0.4 miles
  • Empire State Building - 15 min walk - 0.8 miles
  • Grand Central Terminal - 18 min walk - 1.0 mile

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel with free breakfast connected to the convention center in New York
Element New York Times Square West offers a 24-hour gym, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves. Weekly housekeeping is available.
Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

Guests under 16 years old are not allowed in the fitness facility.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per day (maximum USD 150 per stay)
  • Dogs and cats only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

Is a free cancellation option available at Element New York Times Square West?

Element New York Times Square West offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Element New York Times Square West?

As of Apr 19, 2025, prices found for a 1-night stay for 2 adults at Element New York Times Square West on Apr 20, 2025 start from $139.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Element New York Times Square West?

This hotel is situated in Manhattan within a 10-minute walk of Times Square, Broadway, and Madison Square Garden. You'll also find Bryant Park and 5th Avenue less than a mile away.

Is parking available on site at Element New York Times Square West?

No, this hotel doesn't offer parking.

Does Element New York Times Square West have a casino at the property?

No, Element New York Times Square West doesn't have a casino.

Will I find an indoor pool at Element New York Times Square West?

No, there is no indoor pool at this hotel.

Is Element New York Times Square West a good place to stay for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, a kitchenette, and a rainfall showerhead.

Does Element New York Times Square West have a hot tub?

No, there isn't a spa tub at this hotel.

Does Element New York Times Square West have a restaurant that serves breakfast?

Element New York Times Square West offers free buffet breakfast each morning though there is no restaurant.

Will Element New York Times Square West allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Element New York Times Square West for a fee of USD 50 per pet, per day.

Are there connecting rooms at Element New York Times Square West?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Element New York Times Square West?

The closest major airport to Element New York Times Square West is LaGuardia Airport (LGA), which is 9.5 mi away (40 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 11.5 mi away (16-minute drive).

Can I book a room with a balcony at Element New York Times Square West?

No, there aren't any guestrooms with balconies at Element New York Times Square West.

Element New York Times Square West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1097 out of 2392 reviews
Rating 8 - Good. 744 out of 2392 reviews
Rating 6 - Okay. 319 out of 2392 reviews
Rating 4 - Poor. 120 out of 2392 reviews
Rating 2 - Terrible. 112 out of 2392 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very accommodating. Great check in. Great room size. Great breakfast and happy hour. Thank you.
Stayed 7 nights in Mar 2025

10/10 Excellent

ESMERALDA

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

ESMERALDA

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had a great time
Stayed 1 night in Mar 2025

2/10 Terrible

Mayra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Issues with elevators and noise as windows didn’t close all the way.
Stayed 4 nights in Mar 2025

10/10 Excellent

lindsay, wittmann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for madison square garden!!
Stayed 3 nights in Feb 2025

10/10 Excellent

mohammed

Stayed 3 nights in Jan 2025

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, staff & service, room comfort

TERRIBLE Elevator Situation

The hotel was relatively clean, in light of its convenient location near Times Square. Staff was friendly but due to understaffing, waittimes in line for anything requiring front desk service were inordinately long. Finally, due to ongoing elevator modernization project, only one of three (quite small) elevators was functioning, resulting in crowds in the small lobby and long wait times on your floor to go down to lobby at peak check in and check out times. In order to check out, I walked down from the 20th floor with my carry-on suitcase bc elevator would not come and when it did it was always full of people. I hope they solve this issue soon.
Stayed 3 nights in Jan 2025

8/10 Good

ANDREA L GARCIA-DE, Cidra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a good stay. Good breakfast. The only not so good: 1 elevator was out of service, so sometimes took more than 15 minutes wait for an elevator.
Stayed 3 nights in Jan 2025

10/10 Excellent

Zuleyka

Stayed 3 nights in Jan 2025

4/10 Poor

Ashleigh, Sydney Olympic Park

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not impressed

Only one elevator worked. Had to walk down 11 flights for breakfast in the morning
Stayed 5 nights in Dec 2024

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the happy hour and breakfast!
Stayed 1 night in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Mavis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, we liked Everything about this hotel. Very friendly staff, great spacious room with kitchenette. It had Everything you could possibly need. The bed was super comfy, and we had a lovely view (room 1710) The location is fabulous. The breakfast each morning had a great variety, definitely something for everyone. Every evening between 5 & 7 they served COMPLINENTARY beers, wines soft drinks, bread, olives cheeses and cookies, it was soooo good. Prior to our stay, we had read reviews where people complained about the elevators. Yes, there were only 2 out of the 3 elevators working, but in the 6 nights we stayed there, not once did we have to wait more than a minute or 2 at most. We would have no hesitation in recommending this hotel.
Stayed 6 nights in Jan 2025

8/10 Good

Erfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view
Stayed 4 nights in Jan 2025

10/10 Excellent

MariAn

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the friendliness and the free full breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sharleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno el hotel, tranquilo y el staff siempre fue muy amable con nosotros.
Stayed 3 nights in Jan 2025

8/10 Good

Esteban, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jan 2025

10/10 Excellent

Trevin, Forestville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, definitely would come back again. I took the Amtrak from DC and walked about 10 mins to the hotel. 1 of their elevators were out of service but other than that it was awesome. Had a fridge, stove and mini sink.
Stayed 1 night in Jan 2025

8/10 Good

Errolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a bit small but overall I was happy with everything…. Staff was friendly and helpful. Had to wait on the elevator a few times but it wasn’t horrible! I would definitely recommend you to stay here! Happy with everything overall
Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The stay was pleasant and service pretty good. However the elevators barely worked (had to climb down 40 flights of stairs at one point), the rooftop was closed the entire stay, and the phones to call the desk were down. The beds were decently comfortable however I have stayed in more comfy beds. Definitely wear and tear spotted around the room but pleasant stay regardless even with the elevators and phones. I did make the trek down to the desk at one point to ask a question and was received with a hand in my face telling me to wait but other than that time the service was excellent.
Stayed 3 nights in Jan 2025

8/10 Good

Cristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Bernette, Temple Terrace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the 30th floor which sun down was amazing
Stayed 1 night in Jan 2025

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
I liked everything except the elevator
Stayed 4 nights in Jan 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and pantry
Stayed 4 nights in Dec 2024