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Recent guest reviews

Just average-- no washcloths, could not get wifi during the entire stay. One of three elevators did not work which added to wait time of other two. Employees very nice but will not stay there again

The hotel is comfortable but i kept asking for towels never got them and they never came to clean my room

My room 3111 had an amazing view. I stayed with my daughters for my eldest daughter 13th birthday and she loved it.. Especially the free breakfast.

I highly recommend it. The rooms are clean,spacious. I love the refrigerator, microwave and the stove top. The personnel was friendly and very attentive to us. I will recommend It to our friends and family for future visits to New York

My daughter and 2 granddaughters and I stayed here, We were comfortable with our surroundings. We were there to see The Christmas Spectacular and the rest of the sites. The hotel is in the garment district and close to Time Square. The room was a little small for 4 people but we made it work. The bell staff were excellent, James was especially helpful. We would stay here here again.

Rooms were spacious for New York. Elevator availability is quite problematic, although management does a great job communicating about the problem and trying to find solutions. We walked down seven flights each day, as the wait was too long. You can plan for the delays, but it is a major inconvenience. Our sink was not draining properly, and it took three requests before it was fixed properly. Staff was friendly and welcoming. Location was great for walking to theater, and Javitz Center.

everything in the hotel was better than most hotels in this price point in NYC. The hotel has a major ,major issue with their elevators, especially in the AM. took seven minutes to exit the building every morning waiting for the three high speed elevators. Walked down ten stories several mornings. Try getting rooms above 20 th floor if you can.

Location is awesome. The employees are great. But I didn’t get the room that was advertised in the pictures that i paid for. The pictures had a larger sofas in which i wanted to use for sleeping for the guest i was with. No water bottles in room so you have to buy them. No free water except tap water in the room. That’s the only thing i didn’t like. I would have paid for a cheaper room if i knew i was getting a small sofa and not the larger couch that also had a separate room that was advertised in the pictures.

Im definitely gonna stay this hotel again.staff are very helpful

Very good location, nice room, nice service, will come again

The hotel has a great location and the kitchenette in each room is awesome. The only problem is the elevators. The hotel is very crowded and the elevator wait is really long very often.

They did not have a room for us and did not tell us why the property manager cancelled the room. They said maintenance was the issue and the hotel personnel (two ladies) tried to find us rooms, but they were not successful. They did all they could but it was someone named Myles at Expedia that secured us rooms two hours later. We got to the hotel Plaza Athenee at 2am. Horrible experience arrived by at Element to get that non acceptable news.

The hotel is beautiful and they happily gave us a Room on the 40th floor with gorgeous views! Visitors should be aware that there is very loud construction going on right now in the downstairs lobby area. Breakfast is delicious and there are even evening cocktails. By far the nicest staff I have met at a hotel! I would definitely recommend this hotel and stay there again :)

West 39th Street New York NY

Hotel highlights

  • Walking distance to Times Square and New York Times Building
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Fitness center

Located in Midtown, Element New York Times Square West is adjacent to New York Times Building and within a 5-minute walk of other popular sights like Times Square. This 3.5-star hotel has 411 rooms and welcomes guests with free breakfast, free in-room WiFi, and a fitness center. It's connected to the convention center in central New York, and also a short walk from Madame Tussauds Wax Museum and Macy's.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 411 air-conditioned accommodations feature kitchenettes and space to spread out with a separate bedroom. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free local calls, and safes are also standard.


Property features

Element New York Times Square West features a fitness center, free WiFi in public areas, and a business center. Self parking is offered for USD 50 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and free newspapers.

Room options

Junior Suite, 1 Bedroom, Non Smoking, City View

1 King Bed | Sleeps 2

Studio, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Element New York Times Square West

Everyone (25) Couples (6) Family (9)
3
Everyone

Just average-- no washcloths, could not get wifi during the entire stay. One of three elevators did not work which added to wait time of other two. Employees very nice but will not stay there again

By on Aug 25, 2020

3
Partner Couples Family

The hotel is comfortable but i kept asking for towels never got them and they never came to clean my room

By on Jul 23, 2020

1
Everyone

By on Jul 18, 2020

5
Everyone

By on Jul 8, 2020

5
Partner Couples

By on May 22, 2020

1
Everyone

By on May 12, 2020

5
Everyone

By on May 11, 2020

4
Family

My room 3111 had an amazing view. I stayed with my daughters for my eldest daughter 13th birthday and she loved it.. Especially the free breakfast.

By , from Cleveland on Mar 12, 2020

Review comment responded on Mar 12, 2020

Dear Tori, thank you for your review of Element New York Times Square West. We are glad you and your daughter enjoyed the fantastic view from your room and that you were also pleased with the breakfast we serve. We appreciate your business and hope to see you again soon. Best Regards, Mark Kulekci, General Manager

5
Family Partner Couples

I highly recommend it. The rooms are clean,spacious. I love the refrigerator, microwave and the stove top. The personnel was friendly and very attentive to us. I will recommend It to our friends and family for future visits to New York

By on Jan 29, 2020

Review comment responded on Jan 29, 2020

Dear Guest, thank you for recommending the Element New York Times Square West. We are delighted to have surpassed your expectations for a great stay. Your praises about our courteous associates and spacious, well-appointed accommodations are a pleasure to read. We enjoyed hosting you and hope to see you again soon. Best Regards, Mark Kulekci, General Manager

4
Family

My daughter and 2 granddaughters and I stayed here, We were comfortable with our surroundings. We were there to see The Christmas Spectacular and the rest of the sites. The hotel is in the garment district and close to Time Square. The room was a little small for 4 people but we made it work. The bell staff were excellent, James was especially helpful. We would stay here here again.

By on Dec 16, 2019

Review comment responded on Dec 17, 2019

Dear Guest, we are delighted we could welcome you and your granddaughter while you were here for the Christmas Spectacular. It is great to read our excellent location was perfect for your needs and that our team, especially James, took good care of you. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Best Regards, Mark Kulekci, General Manager

Element New York Times Square West

311 West 39th Street, New York, NY 10018
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