The staff was very very helpful.
There is no sound barrier between rooms. During our whole stay the couple next door kept arguing at awful times of the night and we could hear EVERYTHING. Elevato
Didnnot enjoynwalking down 41 flights of stairs
The ladies at the front desk were just rude and made you feel like you were an inconvenience or bothering them
The location is great, just a few blocks from historic places that have to be visited. The area is clean and safe. Rooms are small but clean and cozy (just for sleeping no space for visitors). No complaints at all. Guest service members are always smiling and showing they're glad to help you.. And the cookies are EXTREMELLY AWESOME; they are so good if you're on a diet you should try them because they are so good. Definitely our family wants to stay here again on our next New York visit.
Nothing. Expensive parking ! Small rooms and I dropped my ear pod under the dresser was dirty like if no one cleaned for a year under there !
The front desk reps are rude, especially Anna. The floor in the room were dirty. No hot water. Must run the sink and shower for 10 minutes until it gets warm. Was shocked that during my stay, all the front desk folks I spoke with aren't friendly. Either upper management at the hotel treats their staff poorly and they pass that bad attitude onto guests. After a long day of traveling, no guests needs to deal with their bad attitudes.
Very clean and very friendly staff. Because of a glitch timing with the visit of the Statue of Liberty an extension at checkout time was offered at no charge. Thank you. The breakfast to go it's decent and offer plenty choices. The fitness room it's closed but the view from 35 floor it's amazing. Room it's a little bit small but updated tv, furniture and beds. Overall a good affordable spot depending on your travelling plans. The parking its not included it's 45 bucks and it's close by the hotel which it's ok regarding how much it's the parking in the area. It's valet parking and in order to reach the car, if needed, you have to wait a while. Thank you!
HORRIBLE HORRIBLE EXPERIENCE!!!! This is NOT the hotel to stay in NY. Is under construction. Lack of staffs. Losing parts in our room bathroom. Our this speaker is damaged. To connect with operador from our room is like a challenge. The Lobby looks like a Metro Station to buy tickets. Believe me. Terrible experience!
Mal servicio habitación llena de polvo no tenía aire acondicionado luego lo prendieron y se apagaba nunca funcionó bien no lo recomiendo esta en remodelación
Wouldn’t let me change dates of stay therefor I just lost my money
Disgusting, blood on pillows, could be signs of bed bugs and all I received was an I’m sorry. Do better.
Came home with bites on arms and legs - think there’s bugs here
Staff service great and place was well cleaned and organized Subway station up front of hotel and many good places walking distance. Great location
I love the hotel, the rooms the lobby the staff were amazing. My only Negative is the elevators were a bit slow at times and overworked for the size of the hotel. It was obvious that they weren’t all running at the same time. I would’ve preferred some fresh fruit to be available in your little lobby store and the gluten free cookies. Otherwise I love this place and I’ll very likely stay again.
Located in Stone Street Historic District, DoubleTree by Hilton New York Downtown is adjacent to Battery Park and within a 5-minute walk of other popular sights like Wall Street. This 399-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.
All 399 rooms provide MP3 docks, coffee makers, and laptop-compatible safes. Guests can expect WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones and desks are other standard amenities.
Guests of DoubleTree by Hilton New York Downtown enjoy a fitness center, WiFi in public areas, and conference space. Valet parking is available for USD 60 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and express check-out.
The staff was very very helpful.
There is no sound barrier between rooms. During our whole stay the couple next door kept arguing at awful times of the night and we could hear EVERYTHING. Elevato
Didnnot enjoynwalking down 41 flights of stairs
The ladies at the front desk were just rude and made you feel like you were an inconvenience or bothering them
Thank you for your feedback. We will be addressing your concerns.
The location is great, just a few blocks from historic places that have to be visited. The area is clean and safe. Rooms are small but clean and cozy (just for sleeping no space for visitors). No complaints at all. Guest service members are always smiling and showing they're glad to help you.. And the cookies are EXTREMELLY AWESOME; they are so good if you're on a diet you should try them because they are so good. Definitely our family wants to stay here again on our next New York visit.
Nothing. Expensive parking ! Small rooms and I dropped my ear pod under the dresser was dirty like if no one cleaned for a year under there !
Thank you for your feedback. We will be addressing your concerns immediately as we take cleanliness very seriously.
The front desk reps are rude, especially Anna. The floor in the room were dirty. No hot water. Must run the sink and shower for 10 minutes until it gets warm. Was shocked that during my stay, all the front desk folks I spoke with aren't friendly. Either upper management at the hotel treats their staff poorly and they pass that bad attitude onto guests. After a long day of traveling, no guests needs to deal with their bad attitudes.
Thank you for your feedback and we sincerely apologize for the lack thereof customer service. We will be addressing your concerns immediately as we strive to improve guest satisfaction.
Very clean and very friendly staff. Because of a glitch timing with the visit of the Statue of Liberty an extension at checkout time was offered at no charge. Thank you. The breakfast to go it's decent and offer plenty choices. The fitness room it's closed but the view from 35 floor it's amazing. Room it's a little bit small but updated tv, furniture and beds. Overall a good affordable spot depending on your travelling plans. The parking its not included it's 45 bucks and it's close by the hotel which it's ok regarding how much it's the parking in the area. It's valet parking and in order to reach the car, if needed, you have to wait a while. Thank you!
Thank you for this awesome review. We are happy that you and your family enjoyed the stay as well as the hotel service and hospitality. We appreciate the feedback!
Thank you for your feedback. We will be addressing your concerns.