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DoubleTree by Hilton New York City - Financial District

4.0 out of 5.0

Recent guest reviews

Room was clean, no complaints. Hotel is near subway, good location. It is a good basic hotel room in downtown Manhattan.

This was my first time in new york and was the best experience and great hotel i will stay in the same hotel when i travel to new york. Nice and reapectful service. I recomend it

It's comfortable and very clean and it's near to a subway station👍

Decent place to stay. It is definitely a busmess that is focused on the the convenience of the traveling busness person.There are restaurants ,bars,and a Walgreens within walking distance.the hotel staff was friendly and very helpful.I enjoyed my stay.

I booked a room for a week on a business, but after three night, I had to move out to another hotel. The location and the price were great. My room was on the 42 fl, so the (partial) view to the Hudson river was not bad. However, other than those, the overall condition of the hotel was not tolerable. First of all, the heater in the room was very old and dirty, and it constantly exuded terrible toxic smell, as well as terrible noise, which caused a serious headache. The desk was right next to the heater, so it's almost impossible to work, any simple work, in the room. Second, the water in the bathroom was not clean - perhaps it's a pipe issue. I left the faucet open for a while, but it didn't improve the situation. The room is very small and the carpet was also very dirty. Everyone in the Hotel, including the admin staff, cleaning crew, guests, share their small elevators, so it took really long to catch one. I was very surprised it's labeled "Double Tree by Hilton" -- the level of the condition was old motel quality.

The location was excellent, the staff was very friendly, very clean room . A++

Good service and very cleaning , good location I will be back

Good location if you are interested in lower Manhattan. Walk distance to 911 Memorial & Statue of Liberty ferry. Many options of restaurants in the area. Staff friendly, room clean, nice for the price compared to other NY hotels. The restaurant is pricey but it’s a hotel after all... we didn’t have issues with the waiting time for the elevators, we stayed for 3 nights.

Hotel rooms were overpriced, small, noisy, and smelled of cigarettes even though we asked for non-smoking

Chose this hotel because of its proximity to Battery Park with access to Liberty and Ellis Island ferry. Location very good, friendly staff, small but comfortable room. Main issue - apparent straight away - very cramped entrance with only 2 guest elevators, which for a hotel with almost 50 floors is unacceptable. Unless you can get a room on a lower floor (which we managed to do) and use the stairwell, far too much time will be wasted waiting for elevators. Also, we had no option but to use a bellman to take our luggage to and from the room - due to lack of space both in the elevators and on the stairway. Nearby restaurants were a much better option than hotel offerings as far as meals were concerned. Overall, we could not recommend this hotel - we consider it poor value for money.

Enjoyed hanging out in the Financial District of NYC. Good location to three different subway lines, Battery Park, and access to decent restaurants. The hotel was comfortable with just a few areas of disappointment. The bed was excellent and the furniture was comfortable. Large safe was helpful to keep my valuables as well as my laptop. I had the king size bed and although the room was small, it wasn't claustrophobic. I requested a lower floor room as I had read reviews about the slow elevators. This was both positive (had the choice to walk the stairs to my 4th floor room), and negative (was given a room overlooking the dumpsters without a view, and cigarette smoke wafted up from the Kitchen vent [which is what I was told]). The bathroom didn't have enough storage space and the glass shower stall leaked onto the floor which left me needing loads of floor mats to soak up the sizable puddles. Front desk staff, maintenance and cleaning staff were all helpful and willing to work with you if there was a problem. My biggest beef was that they charge $1.00 for local calls, and cellphone service was terrible in the rooms. Overall this was a good place to stay and the price was reasonable.

Very nice location within walking distances to many pubs and restaurants and other interesting places like the ground zero, the NYSE and the water front.

I chose this downtown hotel for our short New York getaway due to its price and it being part of the Hilton family. The financial district may not be for everyone as the streets are more difficult to navigate than those in midtown and uptown. That said, the room was comfortable but small and the furniture a bit tired. The bathroom was clean but tiny. The desk staff was accommodating but the bell staff wasn't always present. The hotel was very close to the subway and several pleasing restaurants. Overall, I felt the accommodations were equal to the price I paid.

Close to Wall St. sites, great restaurants, subway stops and Staten Island Ferry.

Need elevator to access lobby. Gloomy and dark. Needs updating! Their shower was so small you hit your elbows trying to shampoo your hair. Would spend the extra money for another hotel. Location feels kinda like an alley way.

This hotel is almost the nearest one from the port to Lady of Liberty. The room is clean and the service is good. The room is not that spacious, but you know, it is in New York.

Overall the hotel was clean and a good place to stay if you need to be within the financial district/seaport area.

After the elevator got stuck on the 24th floor I walked down the steps and let the front desk know that the elevator was stuck. I gave them the details and the manager said he was going to compensate me for the room, which was very nice of him. Later in my stay we had to call room service to have them change the bed sheets because they were dirty. I want to make sure the manager follows up on the compensation of the room as he said he would.

Bad experience, first the price was not what orbitz quoted, elevators were rediculous, we requested king bed, did not get one Will not stay there again.

8 Stone St New York NY

Hotel highlights

  • Walking distance to Battery Park and New York Stock Exchange
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Stone Street Historic District, DoubleTree by Hilton New York City - Financial District is adjacent to Battery Park and within a 5-minute walk of other popular sights like New York Stock Exchange. This 399-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in New York, the hotel is also a short walk from Federal Reserve Bank of New York and National September 11 Memorial.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

All 399 air-conditioned rooms feature MP3 docks, coffee makers, and free weekday newspapers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

At DoubleTree by Hilton New York City - Financial District, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 60 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Guest reviews for DoubleTree by Hilton New York City - Financial District

Everyone (30) Business (21) Couples (13) Family (13) Friends (8) Other (2)
4
Everyone

Room was clean, no complaints. Hotel is near subway, good location. It is a good basic hotel room in downtown Manhattan.

By on Apr 8, 2018

Review comment responded on Apr 8, 2018

Thank you for the wonderful review. We are delighted you loved your beautiful room and that our location made your visit a memorable one. We can't wait to welcome you back to the DoubleTree by Hilton New York City - Financial District. Tracey Martinez, Front Office Manager

5

great area and service

Everyone

This was my first time in new york and was the best experience and great hotel i will stay in the same hotel when i travel to new york. Nice and reapectful service. I recomend it

By , from Stone street on Feb 26, 2018

Review comment responded on Feb 27, 2018

Rudy, thank you for such a fantastic review of DoubleTree by Hilton New York City - Financial District. Our team is devoted to ensuring each guest has a wonderful experience, and we are happy their efforts are being appreciated. Thanks for the recommendation, and we look forward to welcoming you back soon. Tracey Martinez, Front Office Manager

4
Everyone

It's comfortable and very clean and it's near to a subway station👍

By on Jan 25, 2018

Review comment responded on Jan 26, 2018

Thank you for being our guest at DoubleTree by Hilton New York City - Financial District. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Tracey Martinez, Front Office Manager

4

nice hotel friendly staff

Everyone

Decent place to stay. It is definitely a busmess that is focused on the the convenience of the traveling busness person.There are restaurants ,bars,and a Walgreens within walking distance.the hotel staff was friendly and very helpful.I enjoyed my stay.

By , from Detroit,Mi on Jan 17, 2018

Review comment responded on Jan 18, 2018

Amos, thank you for the wonderful review. We are so delighted you loved our convenient location and that our friendly service made your stay a memorable one. We can't wait to welcome you back to DoubleTree by Hilton New York City - Financial District. Tracey Martinez, Front Office Manager

2

a very small room, with an old dirty heater

Everyone

I booked a room for a week on a business, but after three night, I had to move out to another hotel. The location and the price were great. My room was on the 42 fl, so the (partial) view to the Hudson river was not bad. However, other than those, the overall condition of the hotel was not tolerable. First of all, the heater in the room was very old and dirty, and it constantly exuded terrible toxic smell, as well as terrible noise, which caused a serious headache. The desk was right next to the heater, so it's almost impossible to work, any simple work, in the room. Second, the water in the bathroom was not clean - perhaps it's a pipe issue. I left the faucet open for a while, but it didn't improve the situation. The room is very small and the carpet was also very dirty. Everyone in the Hotel, including the admin staff, cleaning crew, guests, share their small elevators, so it took really long to catch one. I was very surprised it's labeled "Double Tree by Hilton" -- the level of the condition was old motel quality.

By , from LA on Jan 8, 2018

Review comment responded on Jan 16, 2018

Dear Frequent Flyer, We appreciate the time you took to give us your feedback regarding your stay at our hotel. Please accept our apologies for the issues you experienced, as it is never our intention to disappoint a guest in any way. Your satisfaction is very important to us, and we hope to provide a better experience in the future. Tracey Martinez Front Office Manager

5

doubletree stands for doubly good

Everyone

The location was excellent, the staff was very friendly, very clean room . A++

By , from manhattan, New York on Nov 8, 2017

Review comment responded on Nov 11, 2017

Javier, thank you for the fantastic review of the DoubleTree by Hilton New York City - Financial District. We are so delighted to learn you loved your well-maintained room and that our location was perfect for your needs. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Tracey Martinez, Front Office Manager

5
Everyone

Good service and very cleaning , good location I will be back

By on Oct 30, 2017

Review comment responded on Nov 1, 2017

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at the DoubleTree by Hilton New York City - Financial District, and we look forward to welcoming you back soon. Tracey Martinez, Front Office Manager

4

nice hotel!

Everyone

Good location if you are interested in lower Manhattan. Walk distance to 911 Memorial & Statue of Liberty ferry. Many options of restaurants in the area. Staff friendly, room clean, nice for the price compared to other NY hotels. The restaurant is pricey but it’s a hotel after all... we didn’t have issues with the waiting time for the elevators, we stayed for 3 nights.

By on Oct 28, 2017

Review comment responded on Oct 30, 2017

Thank you for taking the time to review our property. It’s a pleasure knowing you loved everything we offer, especially our central location and the cleanliness of your room. We hope to see you again soon at the DoubleTree by Hilton New York City - Financial District! Tracey Martinez Front Office Manager

3

noisy

Everyone

Hotel rooms were overpriced, small, noisy, and smelled of cigarettes even though we asked for non-smoking

By on Sep 21, 2017

Review comment responded on Sep 24, 2017

Dear Guest, Thank you for taking the time to review your most recent stay with us. We sincerely apologize for not meeting your expectations this trip and hope we get another chance to do so in the future. It is never our intent to disappoint our guests and have passed on your feedback to make sure necessary changes are made. Thanks again. Sincerely, Tracey Martinez Front Office Manager

3

hotel close to battery park

Everyone

Chose this hotel because of its proximity to Battery Park with access to Liberty and Ellis Island ferry. Location very good, friendly staff, small but comfortable room. Main issue - apparent straight away - very cramped entrance with only 2 guest elevators, which for a hotel with almost 50 floors is unacceptable. Unless you can get a room on a lower floor (which we managed to do) and use the stairwell, far too much time will be wasted waiting for elevators. Also, we had no option but to use a bellman to take our luggage to and from the room - due to lack of space both in the elevators and on the stairway. Nearby restaurants were a much better option than hotel offerings as far as meals were concerned. Overall, we could not recommend this hotel - we consider it poor value for money.

By , from North Carolina on Aug 17, 2017

Review comment responded on Aug 22, 2017

David, in our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your comments. Our goal is to welcome every guest to a clean, comfortable, well-maintained room, combined with excellent service. Your comments remind us to continue to work to improve our services. Thank you for staying with us, and we hope to have the opportunity to welcome you back very soon. Tracey Martinez Front Office Manager