Disgusting, blood on pillows, could be signs of bed bugs and all I received was an I’m sorry. Do better.
Came home with bites on arms and legs - think there’s bugs here
Staff service great and place was well cleaned and organized Subway station up front of hotel and many good places walking distance. Great location
I love the hotel, the rooms the lobby the staff were amazing. My only Negative is the elevators were a bit slow at times and overworked for the size of the hotel. It was obvious that they weren’t all running at the same time. I would’ve preferred some fresh fruit to be available in your little lobby store and the gluten free cookies. Otherwise I love this place and I’ll very likely stay again.
Nice hotel. The rooms are small and the elevators are slow at rush hour. It is an NYC hotel so I guess that is to be expected.
in down town wall street area lots of bars snd Restaurants around
Only stayed for one night so I didn't see much else of the property other than the lobby and my room. One thing to note and this goes to Doubletree as a whole.... please bake chocolate chip cookies with no nuts. There are entirely too many people with nut allergies now for Doubletree to bake cookies with nuts. The gluten free cookies are ok, but they're not the warm classic cookies Doubletree is known for.
Although I've visited New York many times, I've always lodged in New Jersey. This was my first time staying in the city and I was very surprised. Everything was so small and compact. It took a day or so to get use to the "smallness". However, everything ended up being okay.
Great location and staff. Nice clean rooms. Only downside is there are only three elevators so it sometimes takes a while to get to your room and/or to the exit.
Just ok. Elevator issues during checkout. Very inconvenient walking 39 flight of stairs with luggage
Every single person who worked in this location was EXTRAORDINARLY kind and nice to me! You bellhops were especially memorable and WONDERFUL!!! Please find some way to commend them all for being such exceptional ambassadors of your hotel. I truly enjoyed my stay as was consistently pleasantly surprised over and over by how nice I was treated and that your bellhops seemed to go above and beyond to make certain that I was well taken care of, and I WAS! Many thanks to all of the hard workers in this location!!!
neat king bed room and nice view few building /world trade center too. nice lobby .
Walked away with bedbug bites and having to spray luggage with alcohol and do an extensive cleanse of all belongings as a result. I put in a formal complaint and they said they hadn’t received other complaints.
The room and bathroom was very small and compact. Not enough room to stretch out. One of my lights over the bed didnt work. Part of ceiling was coming down in the bathroom. 42 in flat screen was great and the cookies.
Staff was helpful and accommodating. They were very welcoming. As an Honors member, they made me feel extra special.
Located in Stone Street Historic District, DoubleTree by Hilton New York Downtown is adjacent to Battery Park and within a 5-minute walk of other popular sights like Wall Street. This 399-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.
All 399 rooms provide MP3 docks, coffee makers, and laptop-compatible safes. Guests can expect WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Phones and desks are other standard amenities.
Guests of DoubleTree by Hilton New York Downtown enjoy a fitness center, WiFi in public areas, and conference space. Valet parking is available for USD 60 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and express check-out.
Disgusting, blood on pillows, could be signs of bed bugs and all I received was an I’m sorry. Do better.
Came home with bites on arms and legs - think there’s bugs here
Staff service great and place was well cleaned and organized Subway station up front of hotel and many good places walking distance. Great location
Thank you for staying with us!
I love the hotel, the rooms the lobby the staff were amazing. My only Negative is the elevators were a bit slow at times and overworked for the size of the hotel. It was obvious that they weren’t all running at the same time. I would’ve preferred some fresh fruit to be available in your little lobby store and the gluten free cookies. Otherwise I love this place and I’ll very likely stay again.
Nice hotel. The rooms are small and the elevators are slow at rush hour. It is an NYC hotel so I guess that is to be expected.
in down town wall street area lots of bars snd Restaurants around
Only stayed for one night so I didn't see much else of the property other than the lobby and my room. One thing to note and this goes to Doubletree as a whole.... please bake chocolate chip cookies with no nuts. There are entirely too many people with nut allergies now for Doubletree to bake cookies with nuts. The gluten free cookies are ok, but they're not the warm classic cookies Doubletree is known for.
Thank you for staying with us! We hope to see you again soon!