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DoubleTree by Hilton Hotel New York - Times Square South

4.0 out of 5.0

Recent guest reviews

NY "quality"hotel prices are high but this one was affordable and very nice. Besides being small everything was perfect

Dated facilities, elevator issues 2 of the 3 days during my stay. I timed my trips to the 24th floor and back down to the lobby at 24, 26 and 29 mins respectively during the times when only one elevator was functioning. Rooms were small and all the furnishings were old and worn. There was a sticky substance on the wall beside the bed, I think it was Coca Cola or blood (see photo). Overall, the worst Hilton-owned property I've ever stayed in by a huge margin.

The only negative I have to say is I wish the room had more storage for clothes! Everything else was great. The staff were super friendly and made a point to make us feel welcome. If I come back to the city I will be staying again!

Great Hotel. Everything you need to your convenience. Love the staff. THEY GAVE ME A FRESH, WARM COOKIE....I love it.

I enjoyed my stay here. Most of the staff was nice and I got a room with a good view.

At check-in about 4:00 pm, we were told they didn't have queen room available. Instead they gave us a room with two full beds. Didn't have much room or another chair other than the desk chair. We have a queen bed at home and a little crowded in full bed. Should have upgraded us to a king.

We first were booked into the Double Tree Times Square South...by accident. When we went to check in at the 'Double Tree Times Square' we wee told we had no reservation and there were no rooms available for that date. Because of the gridlock on the streets, we were not able to get a taxi and had to walk all the way to the other hotel dragging our bags along. I called hotel #2 right away and was able to get a room for the next two nights; then was able to cancel at hotel #1. Once we got back to hotel #2 and checked in, everything went very well. The staff could not have been nicer or more helpful. The reservation problem came about because I booked online.

The hotel is very close to MSG and within walking distance of Times Square and Grand Central. But staff was not attentive to rooms, at least ours. Our room had no coffee packets, a missing ironing board, and a clock that was not adjusted for DST and could only be adjusted by staff (we requested the clock reset 3 times, with no luck). Front desk staff very nice, but follow through on requests just so so.

Very clean. Bed was comfortable. Bathroom was a very nice size. Big shower. Staff was extremely friendly.

My boyfriend and I arrived at the hotel around noon time. Check in time on the website is 4PM so our room wasn't available until then. The staff were pleasant and the lobby looked ok. I gave them my phone number to call me when the room was ready. Once we got the call, we headed back to the hotel and received our keys to the room. We went to the assigned room, but a staff member was in the room. She didn't the cleaning cart with the door open like the cleaning staff usually do. She was just standing in the room with the radio on. She quickly left afterwards. We both found that a bit weird and wondering why she was in there. We looked at the room and it was very small for a queen size bed. The pathway around the room basically only accommodates for one person. There was only an armoire and a desk. There was no mini-refrigerator and complimentary water was only left for us the day after. We found the ice bucket and it was weirdly placed on the window sill and kind of behind the curtain. The bathroom was decent size and clean. The hot water handle on the facet was positioned weirdly. It did not match the cold water handle. The facet itself could also move when it is supposed to be stationary. All-in-all, it was an okay stay. Don't really think it was worth the money. Could've gotten a better hotel for a few dollars more.

Last resort plan to stay in the city. The location was a perfect one given the transportation.

Bad location, staff rude, a lots of things broken (including elevator!)!

Not necessarily the hotel's fault...but there was construction going on next door...and before 8am they started using some machine that virtually shook the hotel...the sound was deafening from where we were. The hotel offered ear plugs...but the noise was too loud for those to be effective. For our room the fridge was not working (and despite a request for service after the first night it was never fixed), and the thermostat would not hold the temperature we set it at...so we had to keep getting up at night and resetting it.

I would certainly stay here again. Clean, comfortable, safe. Friendly staff!

Walking distance to Time Square or Madison Square Garden. The staff is AMAZING!

My stay was enjoyable. The staff was very helpful, friendly, and competent. The location was great for my needs, and staff gave great directions, the room was clean, the staff stored my bag as I arrived before a room was ready, all good.

The staff welcomed us with warm cookies: ) The hotel is located between 8 & 9 street, about 7 min walk to the Times Square. The room is clean and comfort. It would be even if the room service could be more thoughtful. There was no bath towel at the first and the staff brought two after we requested.

The hotel is located in a central point in the city. Now lets get to the point. The room was not up to the standards of what the Hilton brand represents. There was hair all over the bathroom, the bed sheets were dirty. the duvet had tape covering up a hole on it. Like Really?.. they really need to set up the game with the cleaning.

I took an over night for a class and then to see the Intrepid Museum (awesome). I have nothing bad to say, except they could get a microwave to heat up my chocolate chip cookie. It's location is super, room spotless, staff was cool, and the price was cheaper than the hotel I was going to stay, two blocks over. I've stayed at many NYC hotels on a one -time bases. DB won me over. I will use them again.

I would recommend this hotel to friends and colleagues with some tips: - do not use the car service to JFK - to reserve a larger room - to have the breakfast there being valuable

341 West 36th Street New York NY

Hotel highlights

  • Walking distance to Macy's and Times Square
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Hell's Kitchen, DoubleTree by Hilton Hotel New York - Times Square South is within a 10-minute walk of popular sights such as Macy's and Madison Square Garden. This 4-star hotel has 224 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi. It's in central New York and also a short walk from Times Square and Empire State Building.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

DoubleTree by Hilton Hotel New York - Times Square South's 224 rooms are air-conditioned and provide MP3 docks, coffee makers, and free weekday newspapers. Guests can expect 42-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

DoubleTree by Hilton Hotel New York - Times Square South features a 24-hour fitness center, free WiFi in public areas, and a business center. Valet parking is offered for USD 55 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Two Double Beds, Non-Smoking

Full 2 | Sleeps 4

Two Double Beds, City View, Non-Smoking

Full 2 | Sleeps 4

One King Bed, Non-Smoking

King 1 | Sleeps 2

One King Bed, City View, Non-Smoking

King 1 | Sleeps 2

Guest reviews for DoubleTree by Hilton Hotel New York - Times Square South

Everyone (15) Couples (33) Business (16) Family (19) Other (8) Friends (10)
5

very nice hotel for the price.

Everyone

NY "quality"hotel prices are high but this one was affordable and very nice. Besides being small everything was perfect

By on Apr 3, 2017

1

old and dirty

Everyone
Yuck!

Dated facilities, elevator issues 2 of the 3 days during my stay. I timed my trips to the 24th floor and back down to the lobby at 24, 26 and 29 mins respectively during the times when only one elevator was functioning. Rooms were small and all the furnishings were old and worn. There was a sticky substance on the wall beside the bed, I think it was Coca Cola or blood (see photo). Overall, the worst Hilton-owned property I've ever stayed in by a huge margin.

By , from Atlanta on Mar 6, 2017

4

nice hotel in great location.

Everyone

The only negative I have to say is I wish the room had more storage for clothes! Everything else was great. The staff were super friendly and made a point to make us feel welcome. If I come back to the city I will be staying again!

By , from Tennessee on Mar 5, 2017

5

in the heart of the city

Everyone

Great Hotel. Everything you need to your convenience. Love the staff. THEY GAVE ME A FRESH, WARM COOKIE....I love it.

By , from Jersey on Jan 24, 2017

4

convenient location and good staff.

Everyone

I enjoyed my stay here. Most of the staff was nice and I got a room with a good view.

By , from New York, New York on Jan 19, 2017

3

not as promised.

Everyone

At check-in about 4:00 pm, we were told they didn't have queen room available. Instead they gave us a room with two full beds. Didn't have much room or another chair other than the desk chair. We have a queen bed at home and a little crowded in full bed. Should have upgraded us to a king.

By , from Gulf Shores, AL on Dec 16, 2016

5

nice hotel in the middle of times square

Everyone

We first were booked into the Double Tree Times Square South...by accident. When we went to check in at the 'Double Tree Times Square' we wee told we had no reservation and there were no rooms available for that date. Because of the gridlock on the streets, we were not able to get a taxi and had to walk all the way to the other hotel dragging our bags along. I called hotel #2 right away and was able to get a room for the next two nights; then was able to cancel at hotel #1. Once we got back to hotel #2 and checked in, everything went very well. The staff could not have been nicer or more helpful. The reservation problem came about because I booked online.

By , from Wisconsin on Dec 15, 2016

3

good location, but staff not attentive.

Everyone

The hotel is very close to MSG and within walking distance of Times Square and Grand Central. But staff was not attentive to rooms, at least ours. Our room had no coffee packets, a missing ironing board, and a clock that was not adjusted for DST and could only be adjusted by staff (we requested the clock reset 3 times, with no luck). Front desk staff very nice, but follow through on requests just so so.

By , from NH on Nov 9, 2016

5
Everyone

Very clean. Bed was comfortable. Bathroom was a very nice size. Big shower. Staff was extremely friendly.

By on Oct 10, 2016

3

ok, not worth the price

Everyone

My boyfriend and I arrived at the hotel around noon time. Check in time on the website is 4PM so our room wasn't available until then. The staff were pleasant and the lobby looked ok. I gave them my phone number to call me when the room was ready. Once we got the call, we headed back to the hotel and received our keys to the room. We went to the assigned room, but a staff member was in the room. She didn't the cleaning cart with the door open like the cleaning staff usually do. She was just standing in the room with the radio on. She quickly left afterwards. We both found that a bit weird and wondering why she was in there. We looked at the room and it was very small for a queen size bed. The pathway around the room basically only accommodates for one person. There was only an armoire and a desk. There was no mini-refrigerator and complimentary water was only left for us the day after. We found the ice bucket and it was weirdly placed on the window sill and kind of behind the curtain. The bathroom was decent size and clean. The hot water handle on the facet was positioned weirdly. It did not match the cold water handle. The facet itself could also move when it is supposed to be stationary. All-in-all, it was an okay stay. Don't really think it was worth the money. Could've gotten a better hotel for a few dollars more.

By , from Boston, MA on Sep 12, 2016