Crowne Plaza Times Square Manhattan4.0 out of 5.0
Recent guest reviews
Nice hotel right is Times Square. Can reserve a lane in the pool at the NYSC if you want to swim.
1- Poor dining options 2- No lobby to sit in 3- No hot tub after a long day of walking 4- Coffe bar closes at 10:00 am 5- Filthy lobby toilets 6- Charge resort fees with no resort offerings 7- No in room fridge without an extra charge.
We brought our college age kids for spring break and the location was perfect. Great for walking to various sights, museums etc. Easy to pick up a cab and/or uber - we did both. Excellent trip!
Loved the hotel and its location. Never felt unsafe. Plenty of restaurants and theaters close by
The bed is really small... service from front desk was the worst I have seen so far. The hotel manager was very helpful listening to our concerns and did her best to change our opinion about the hotel but we were really not satisfied with the staff. Not friendly at all! The location of the hotel is excellent!
Key cards didn't work 2 nights in a row but hotel maintenance were prompt to fix. Water ran hot then cold then hot again. Other than that, good experience.
This is all about location. I needed to be near the Marriott Marquis for business but didn't want to pay for a room there. The common areas of the hotel and the staff are very nice but the rooms, not so much. I was in a corner room and faced the Hudson, which sounds like a great view, except for the ugly buildings underneath you. There were some moldy looking areas in the sink overflow (you can see it in the reflection in the mirror) and other areas around the bathroom but nothing horrendous or disgusting that I had to make contact with. I've been in few hotel rooms that are completely mold-free unless they are 5-star. The combination outlet/light switch in the bathroom was severely askew which looked pretty tacky. The bathroom lighting was terrible for applying makeup. It was very dim and annoying. The TV remote doesn't really work with the smart TV, so it's best to download the app to your phone and operate the TV that way. I prepaid through an Orbitz package deal and wasn't aware of the $30 fee that they tacked on at the end of my stay for "free internet" and other things I didn't care about, so that wasn't so wonderful. Overall it was fine for the price and location.
Could not ask for a better placed Hotel. Right in Time Square. Close to shows, restaurants and the Metro.
Great and convenient location . Check-in was easy & they allowed us to check early without charge. Since our plane arrived 6 hours prior check-in.
It was very good except we did have some noisy teenagers the first .
Our room was comfortable but a little small. The wifi was free, but breakfast was not. The location is good but there are 50 other hotels with just as good of a location. There was nothing special here. Two unpleasant things to note were: 1. The water was very harsh on our skin and hair. Not sure what they are treating it with or if it is the same throughout the city but it made my face peel. 2. There is basically no lobby. My daughter went to sit at a table to do her homework around 2pm but they kicked her out saying that it was owned by the restaurant. They told her to go to the business center which was full (and she did not need a computer). I complained to hotel management but nothing was done to compensate our inconvenience of having no place offered to sit and read a book.
Rooms were definitely not 4 star quality. More like 2 star.
Horrible Internet... Heat didn't work in my room.... While it was 30 degrees outside. Bad cell phone reception... The smell of cigarettes smoke coming through the vent. Restaurant was horrible!!!
The bar staff were obnoxious with their "seating only if you order from me." As a guest, and a bar customer, I shouln't have to look for seating in the street.
COULD NOT TURN OFF HEAT IN ROOM WAS TOLD TO OPEN WINDOW!!!!
This is a nice very large hotel centrally located in Times Square. The rooms are large by NYC standards and are well updated and clean. My only criticism (and I am picky) was that my mattress was a bit soft.
my wife and i had a great christmas time in NYC. we would come back to our room and would fine our room in excellent condition and ready for us to rest in.
Upon check out we had the doorman get us a cab. We were all loaded into cab 4 of us and luggage and the cab driver told us to get out he wasn't taking us. We said why and he said he only goes to airport and we wanted to go to train station. Then the door guy and the cab driver started yelling at each other. Doorman told him to drive away or he was calling the cops. Just a crappy way to end our trip.
My friends and family frequently stay at the Crowne Plaza on Broadway. It is very convenient for shows, dinner, access to transportation and many NYC tourist attractions. The staff is usually very helpful and pleasant, the rooms are a good size with two double beds and a good-size bathroom. The food and drinks offered in the lounge and restaurant are excellent - although pretty pricy.
It was my birthday and I wanted to stay there again, yes, it was my 3rd time there, I needed to stay close to the show I saw that night and everything else was near walking distance, which was important for me.