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Crowne Plaza Times Square Manhattan

4.0 out of 5.0

Recent guest reviews

Our room smelled and the shower was so disgusting we would not use it

very clean place and very accessible to a lot of places.

We enjoyed our stay at the property and it’s close proximity to many amenities

The staff was pretty rude. Also, they never told us where the gym was. Of course we got charged for using the gym daily, but didn’t find out where it was in till we were checking out of the hotel

i can't recommend this hotel to my friends..pillows smell..carpet old and stinks..needs upgrade

The mattress was really bad and needed to be replaced

Location was great, but did not like hotel layout. Main restaurant advertised as having evening hours 4:30pm to Midnight. After a long evening at a broadway show we stopped by the restaurant at 11:20pm to grab a quick bite only to be told the kitchen was closed but we could order room service?! We proceeded to our room and called several times to order room service and left a voicemail to no avail...no one ever answered or returned our call. Complete waste of time. Needless to say, we ended up leaving the hotel and going to the Hard Rock for food.

The location was perfect and staff was great. Also the including the breakfast was the best idea.

What was unique about the property was the location and how the main lobby was set up on the second floor.

Everything was wonderful. The parking is very expensive for overnight, but we are in NY at the best location that u can get it

The location of this hotel was perfect for our trip to NYC! It wasn’t anything too glamorous, but it was clean and safe. I was pleasantly surprised by the size of our room, and the staff was very accommodating. We didn’t spend much time in our hotel room but the time we did spend was comfortable! I would definitely stay at the Crowne Plaza again.

The hotel was very clean and everyone was very helpful. Milton, the concierge, was extremely helpful and gave great advice. The hotel is in the middle of Times Square so you feel safe when you enter and leave the hotel.

We were greeted with a smile and warm greeting by Ana in the breakfast restaurant every morning during our stay. Location was perfect! Also liked the complimentary drink vouchers we were given on arrival.

Our 2nd night the wall heater started making a very loud sound in the middle of the night, had to shut it off. Called the front desk that morning to inform them about it and to have it fixed. Later that evening, called the front desk to have them send up some bottle water. After waiting more than an hour. I went downstairs to get it. That night we went to bed the same loud banging sound woke my Family again !! Family didn't sleep well at all during our stay !!To top it off, for 5 days I had a really hard time logging into the internet. Front desk was no help at all. Still even charged me 5 days of resort fees !! Not right at all !! I worked for the Holiday Inn Crown Plaza many many years ago. This property is the worst one that I've ever stayed in. Will NEVER stay here again !! Stay away from room 3505 unless you don't plan on sleep too much. Gary Belmonte-Pon

The main complaint (reason for score on staff) is the rude & condescending attitude of the day manage Grant Sabar. I'm an older handicapped woman and he talked to me like I was an idiot. The night manager Jason McPherson was exceptional. The rest of the staff was very nice and accommodating. The bathroom was filthy and the temperature in the room could not be controlled. They did clean the room. I had to pay for a 2nd room so we could all be comfortable. Sabar told me to get another hotel but we decided to difficult as my daughter had gotten injured & couldn't walk. It's an older hotel and a bit run down but to be expected. Jason's kindness was the saving grace. As a side note, do not let anyone tell you New Yorkers are not nice. We had so many locals offer help without asking and the staff at the attractions were wonderful. I will definitely visit again to see more. Just not at Crown Plaza!

Hotel highlights

  • Steps from Ambassador Theatre and Eugene O'Neill Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Midtown, Crowne Plaza Times Square Manhattan is next to popular attractions like Walter Kerr Theatre and Ambassador Theatre. This 4-star hotel welcomes guests with 795 rooms and conveniences like an indoor pool, free in-room WiFi, and a health club.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Guests can expect to find free WiFi and 46-inch a flat-screen TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a coffee maker, and free weekday newspapers.


Property features

Guests staying at Crowne Plaza Times Square Manhattan enjoy an indoor pool, a health club, and free WiFi in public areas. Valet parking is available for USD 85 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a 24-hour business center, a computer station, and express check-in.

Room options

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 2 Double Beds, Non Smoking, City View

Full 2 | Sleeps 4

Room, 2 Double Beds, Non Smoking, View (Times Square View)

Full 2 | Sleeps 4

Traditional Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Crowne Plaza Times Square Manhattan

Everyone (152) Couples (124) Business (30) Family (167) Friends (53) Other (10)
2
Family with small children

Our room smelled and the shower was so disgusting we would not use it

By on Apr 19, 2019

5
Everyone

very clean place and very accessible to a lot of places.

By on Apr 17, 2019

5
Partner Couples

We enjoyed our stay at the property and it’s close proximity to many amenities

By on Apr 6, 2019

4
Everyone

By on Apr 5, 2019

3
Families Families

The staff was pretty rude. Also, they never told us where the gym was. Of course we got charged for using the gym daily, but didn’t find out where it was in till we were checking out of the hotel

By on Apr 4, 2019

3
Families Families

i can't recommend this hotel to my friends..pillows smell..carpet old and stinks..needs upgrade

By on Mar 28, 2019

3
Business Business Travelers

The mattress was really bad and needed to be replaced

By on Mar 27, 2019

4
Everyone

By on Mar 26, 2019

3
Families

Location was great, but did not like hotel layout. Main restaurant advertised as having evening hours 4:30pm to Midnight. After a long evening at a broadway show we stopped by the restaurant at 11:20pm to grab a quick bite only to be told the kitchen was closed but we could order room service?! We proceeded to our room and called several times to order room service and left a voicemail to no avail...no one ever answered or returned our call. Complete waste of time. Needless to say, we ended up leaving the hotel and going to the Hard Rock for food.

By , from Tallahassee on Mar 26, 2019

3
Everyone

By on Mar 25, 2019

Crowne Plaza Times Square Manhattan

1605 Broadway At 49th St, New York, NY 10019