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I’ve stayed before and thoroughly enjoyed my time so made the decision to book here again. The location is great, close to the subway and a good point within NYC to explore. The hotel is reasonable and I feel is value for money however there are some things which could be improved and were not as good as when I last stayed. I have since found out the hotel was sold a few years back and I feel it has lost some of its charm. The front of house staff were not as consistently friendly, although some were great. Housekeeping was inconsistent and the same staff who were on at breakfast didn’t seem to pay that much attention to what was required. I watched staff turn up late and not seem to care; and go out to buy yoghurts, during breakfast service as they had run out, and take about half an hour to return, resulting in the Clark trying to manage this and deal with the front desk at the same time. Breakfast on most days was adequate and it was nice to be able to sit out in the small garden out the back to enjoy it however there seemed to be only 4 juice glasses in the whole building and on one day they ran out of bread completely. The standards seem to be slipping. Gone is the fresh bread, the complementary sweet treats (there are cookies but not regularly replenished) and the welcome notes of recommendations and ideas which stood this hotel out from the crowd.
The location is awesome. Subway to everywhere 1/2 block away. The staff were always great and super helpful. Even loaned me an umbrella one night. Clean no frills room, my suite suited all my needs. Nice and quiet at night with surprisingly little traffic or street noise - my room was on 14Th street.
I was here about five years ago when it was number one on trip advisor and owned by a different person. I had the best hotel experience I had ever had, first class hospitality and professionalism. I didn’t bother checking trip advisor and just booked it. About three weeks before my vacation, I sent them an email to the website, after no response that week , I emailed again with no reply. This should have been a red flag. I called and spoke to someone. I arrived and helped by Joyce. She was helpful and pleasant offered to take our bags up the stairs, five floors. No elevator here. I knew that before coming back. The one bedroom suite was on the fifth floor. What a disappointment. This unit is in need of some maintenance. The weather was very hot. These rooms had the Sanyo ion air conditioners. Upon walking into the room they had a window type air conditioner, not good. This room still had the two Sanyo a/c but not working. You ask what’s the big deal? This room has two separate living areas , the person in the day room gets the cool air, no air gets into the bedroom, if you want privacy and close the door , you get no air. On the sides of this window a/c is what looks like a very thin material to fill the gaps left by the a/c. It will keep out the rain but is trash to keep out the noise of facing the street and hearing traffic noise through this Mickey moused job with the a/c. The room had some wall repairs left unpainted. The carpet was pieced together, raising itself. The bathroom was in need of help also. One of the two sinks would not drain. The light bar was partially off, I tightened the bulbs to get them on. How do the cleaning people not see this. The bathroom sliding door would not open all the way , was missing the moldings and was dirty. There was also some mildew on the lower shower tiles. At$900 for three days, I could have gone somewhere else but was under the impression it was the same Chelsea pines that I previously went to and had a great experience. The most important thing is customer service. In the old Chelsea pines, every employee was invested in that business. Anytime you walked by that front desk you were greeted with a smile and asked if there was anything they could help you with or if you need any recommendations. This Chelsea pines is the complete opposite. You can’t just walk into this hotel, you ring the bell and they buzz you in. The front desk is about ten feet from the door, when they buzz you in they look the other way. One night the desk guy was down the hall, he looked bothered that he had to walk down to the front to let us in, opened the door and turned around and went the other way, how about a welcome or good evening. Joyce and Amanda were helpful. The other employees were just that, employees who don’t care . One night there was s man behind the desk talking with two other men, looked like friends or coworkers, looked bothered having to open the door.
Great deal and great location. Clean and charming. Negatives: No elevator and steep stairs. Tiny TV. No ice machine. Breakfast is weak. The coffeemaker is an espresso machine yhat makes terrible, bitter coffee. They should invest in a Keurig coffeemaker. Also no cold drinking water us provided.
Love the rooms inspired by classic Hollywood stars and decorated with original movie posters! It's a clean place, reasonably priced -- and conveniently located right by the 14th Street/8th Avenue Station. The staff is very helpful and friendly, too. We will stay here again and have already recommended it to friends.
This is a small hotel with a very hip vibe. I thoroughly enjoyed my three-day stay. Clean and pleasant room, comfortable bed, great shower (no tub), excellent WiFi (free), very good breakfast with excellent coffee. Terrific location (steps from subway) with many first-rate restaurant options nearby. There’s no elevator, which may bother some travelers (although I didn’t care), and steps at the entrance may make access difficult – if not impossible – for handicapped visitors. Despite the access issues, I recommend this hotel.
This is a quirky little hotel with a theme of classic movies. The Chelsea location is convenient - a half block from the subway and a short walk to the Highline. We had no trouble getting quickly to places like Battery Park, Midtown, and the American Museum of Natural History. There are several places nearby for a quick bite to eat. The deli across the street is decent. Security was adequate. The front door is kept locked, so you either have to get buzzed in by the attendant at the desk, or you need a room key. All the staff we dealt with were friendly and helpful. Breakfast consists of cereals, bread, and yogurts, with a some cheese and lunch meat. The bread is almost all white. It would have been nice to have some whole-grain products. Most evenings there were snacks available in the kitchen, like cookies, tea, and coffee. There is a pleasant little glass enclosed eating area at the back of the hotel. Our room was very small, but clean, functional, and neat, much like what you get at less expensive, family owned hotels in Europe. Since it was on the front of the building, our room was a little noisy until about 11 pm, especially on garbage collection night. You might want to ask for a room in the back if you are a light sleeper. There is no elevator in the building, but they make that clear on their website. The stairs are also fairly steep. The staff will carry your bags upstairs, if needed. Our only real complaint was the plastic cover on the mattress. Since there was only a sheet over the plastic, whatever parts of our bodies that were next to the plastic tended to sweat. Like many hotels these days, the bed had a sheet and a comforter instead of blankets. With this arrangement I am always too hot with the comforter on and too cold with it off. This often leads to cranking up the AC so it is cold enough to sleep under the comforter. I hate to think how much electricity this wastes. In all, it was a pleasant, convenient place to stay while exploring New York City. I would not hesitate to stay there again.
Very friendly and helpful staff. Good location for my needs (close to the Village Vanguard). Though the rooms are narrow mine was deeper than what I expected from pictures I had seen. The 4 levels without elevator is clearly display on every booking website I looked at, so, no surprise and the staff helps you with your baggage. My room was "Ann Margret" and I don’t have to complain about the bed/mattress as I have read in other reviews. The basic breakfast included (not so often the case in american hotels) could be a little more elaborated. (suggestion, some jam, cold yogourts and butter, higher quality cold cuts). Also have free coffee and tea + small snacks all day long.
Met close friends for a college reunion. Excellent space for for three. Chill, funky, and clean. Great breakfast too! Excellent Walkability, kind staff. The only downside is no elevator but good for the “steps” and fineif you’re able to walk them.
My son and I visited NYC for a few days this summer and found Chelsea Pines on hotels.com. We loved the clean, actor-themed rooms, the breakfast was modest but just enough to get us started in the morning. Easy to get to and fro and the staff was helpful in suggesting local restaurants. The five-story climb to our room wasn’t ideal but we knew about it going in. I would go back.
Located in Greenwich Village, Chelsea Pines Inn is adjacent to Chelsea Market and within a 10-minute walk of other popular attractions like The High Line Park. This 26-room hotel has in-room conveniences like iPod docks, refrigerators, and flat-screen TVs.
Free hot/cold buffet breakfast is served each morning from 7:30 AM to 10:00 AM.
Chelsea Pines Inn's 26 rooms are individually decorated and provide iPod docks, refrigerators, and free long-distance calls. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Free local calls, laptop-compatible safes, and ironing boards are also available.
Guests staying at Chelsea Pines Inn enjoy free WiFi in public areas, a terrace, and a garden. Transportation is made easy with limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services.