Skip to main content
Beginning of main content

Recent guest reviews

Don't have housekeeping services during my stay

Great amenities. Nice staff. Convenient location. Homeless situation is still quite unsettling in this area but what can they do….. I would definitely book here again.

Friendly and helpful staff, one of the two elevators was out of service, which made for long wait times. Very good rooms for the city and the price.

I had a stroke in Milwaukee prior to coming to this hotel. Neither Orbitz or myself or a social worker were able to reach management to cancel the appointment before my arrival. I was charged full price for the entire stay, even after contacting management, which is only possible a week after, I was supposed to check in. The hotel was neither compassionate nor respectful of my health or condition and they did nothing to accommodate the situation at all. I don’t recommend these people and would never suggest anybody consider staying at that establishment, abominable people, and completely unprofessional.

Convenient location, staff are helpful and attentive. Amenities could use upgrades.

We loved this location! Close to everything, and the subway was a short walk. Convenient store, breakfast, lunch, dinner, liquor, and more are just a block away. Our room was quite, clean, and comfortable. We liked the fact that we could take our leftovers to our room and have the fridge space.

The property is OK, but Internet connectivity is disastrous and the staff instead of fixing the issue, they give you a number for calling the provider. This is unacceptable because this is a hotel and it is not your home. You do not need to contact internet providers for fixing the hotel issues. Annoying.

Walking distance to everything.

Location is great. Very central to theaters, dining, port authority and Penn Station.

The area was great. Close to a lot of what we wanted to see and do. I asked for towels twice and never received them. The computer was down and I couldn',t get my boarding passes. I was told I could go next door and use the sister hotel. Their printer was down. I told the hotel clerk about it and she just said sorry! two days before the Desk clerk printed out my tickets to the Statue of Liberty with no problem. This was a different person. She was great. the young man on Tuesday that checked us in was great too. We didnt have a coffee pot in the room. House keeping needs to be more attentive to what the room needs. Only one washcloth for two of us.

I liked the kitchen but was displeased because it was not stocked with dishes, utensils, coffee maker and a hair blower. When I asked for these things the staff was very accommodating. It was frustrating to have a wait for these things. Also, the coffee maker in the lobby was not working. I always look forward to getting a coffee. We spent way to much time on these issues. Oh, yes, the fan in the bathroom did not work and the safe box did not work.

Super happy with my time here. Bed was very comfortable and nice kitchen area.

The debris needs to be removed from the sidewalk.

Okay, so, I’ve been trying to contact corporate about my experience. I just spent 4 days at the Candlewood Suites in Times Square. Initially my first impression was great so my first impression review was fantastic, however, my experience plummeted at the days passed. I spend a lot of time traveling for work so I have stayed in more hotels than I can count, and this experience was one of the worst. The second day I was there, I called down and asked if someone could please come take my trash out. I was aware that they did not service the rooms everyday due to it being an extended stay hotel and that was fine, but at check-in I was told that they would take out my trash or bring me toiletries if I needed them, so I called and asked for someone to come grab my trash. No one ever came. I managed a hotel once so I understand it can be hectic so I kind of brushed it off and went to bed and thought I’d remind them in the morning. Before I left the next morning I asked again if someone could come take my trash while I was gone, and I also needed another towel and bar of soap. Again, they told me “No problem ma’am.” I came back on my break, still nothing. This repeated when I came back that night, I asked again, no one came. By the 4th day I had 4 bags of trash stacked, no soap, no shampoo, no toilet paper, and dirty towels. I paid nearly 900 for my stay and I wasn’t even able to get toilet paper. That is not okay.

Hotel room looked old chips on the wall and the room smelled really bad

We were impressed with the convenience, quietness and overall quality of this location for a very affordable price. When we first checked in, there was an issue with our heating unit, and the front desk had someone dispatched within minutes to quickly fix the problem. We enjoyed the kitchenette and always had plenty of hot water for showers. We will definitely book this location again on our next NYC trip.

Staff was very friendly and accommodating. My friend called down to ask for a toiletry item and even though they ended up not having it they called up to the room to let us know they were still trying to find one. We asked for an extra blanket and they had one sent up in minutes. Close to time square and the bus terminal. Rooms have a small kitchenette which was great since we brought snacks that needed to stay cold. The only thing that would make it better is if they have continental breakfast but that wasn’t a big deal for us. I would definitely stay here again.

W 39th Street New York NY

Hotel highlights

  • Walking distance to Times Square and Broadway
  • Free WiFi in rooms and public areas
  • Fitness center
  • Business center

Located in Manhattan, Candlewood Suites New York City-Times Square, an IHG Hotel is within a 10-minute walk of popular sights such as Times Square and Broadway. The 188 rooms at this hotel include kitchenettes, refrigerators, and microwaves.


Dining

Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Kitchenettes, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.


Property features

Guests of Candlewood Suites New York City-Times Square, an IHG Hotel enjoy a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 75.00 per day. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio Suite, 1 Queen Bed, City View (High Floor)

1 Queen Bed | Sleeps 2

Studio Suite, 1 Queen Bed (High Floor)

1 Queen Bed | Sleeps 2

Suite, 1 Bedroom, Accessible (Roll-In Shower)

1 Queen Bed | Sleeps 4

Guest reviews for Candlewood Suites New York City-Times Square, an IHG Hotel

Everyone (14) Couples (5) Family (1)
3
Everyone

Don't have housekeeping services during my stay

By on May 29, 2023

Review comment responded on May 31, 2023

Dear Victor, Thank you for choosing us for your visit to New York City! We are an extended-stay hotel and want every guest to feel like we are their home away from home. We respect your privacy and only enter your room on the seventh day for housekeeping. If there are any needs for amenities before this time, we ask you to call the front desk to have the needed items delivered to you. We do appreciate your valuable feedback as we are always striving to improve our guest experience. It was a pleasure hosting your visit, and we hope you will return soon.Warmest regards,Laurie Misko,General Manager

5
Business Business

Great amenities. Nice staff. Convenient location. Homeless situation is still quite unsettling in this area but what can they do….. I would definitely book here again.

By on Apr 21, 2023

Review comment responded on Apr 22, 2023

Dear Kathleen, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent rating! We are delighted to read you our liked our service and that our location was perfect for your needs. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoGeneral Manager

4
Everyone

Friendly and helpful staff, one of the two elevators was out of service, which made for long wait times. Very good rooms for the city and the price.

By on Mar 27, 2023

Review comment responded on Mar 27, 2023

Ryan P,Thank you for your review! We hope to have you stay with us again! Have a lovely spring!

1
Business Business

I had a stroke in Milwaukee prior to coming to this hotel. Neither Orbitz or myself or a social worker were able to reach management to cancel the appointment before my arrival. I was charged full price for the entire stay, even after contacting management, which is only possible a week after, I was supposed to check in. The hotel was neither compassionate nor respectful of my health or condition and they did nothing to accommodate the situation at all. I don’t recommend these people and would never suggest anybody consider staying at that establishment, abominable people, and completely unprofessional.

By , from Gig Harbor on Mar 16, 2023

Review comment responded on Mar 16, 2023

Hello David,You did speak to us and informed us you will be arriving at the hotel via train. At no time did you inform that you will be cancelling due to your stroke. You and I spoke 2 days prior to your arrival. I do apologize if you feel that we did not try to accommodate you even though I tried my best when we spoke, I will personally speak to the travel agent for a partial refund but the no-show fee will remain.

3
Family

Convenient location, staff are helpful and attentive. Amenities could use upgrades.

By on Dec 15, 2022

Review comment responded on Dec 17, 2022

Dear Tim, Thank you for your comments regarding your recent stay. We are glad to read you liked our service and that our location was perfect for your needs. All of your feedback is valuable to us and we look forward to welcoming you back the next time you visit the area.Warmest regards,Laurie MiskoGeneral Manager

5
Partner Couples

We loved this location! Close to everything, and the subway was a short walk. Convenient store, breakfast, lunch, dinner, liquor, and more are just a block away. Our room was quite, clean, and comfortable. We liked the fact that we could take our leftovers to our room and have the fridge space.

By on Nov 30, 2022

Review comment responded on Dec 1, 2022

Dear Nicole,Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. We are thrilled you enjoyed your stay, and we appreciate you mentioning our ideal location and relaxing accommodations. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest regards,Laurie Misko,General Manager

3
Business Business

The property is OK, but Internet connectivity is disastrous and the staff instead of fixing the issue, they give you a number for calling the provider. This is unacceptable because this is a hotel and it is not your home. You do not need to contact internet providers for fixing the hotel issues. Annoying.

By on Oct 30, 2022

Review comment responded on Nov 4, 2022

Dear Luciano, Thank you for taking the time to post an online review of your recent stay. We sincerely apologize for the inconvenience you encountered with the internet connectivity in your guest suite. This will be addressed, and we hope you will consider returning on your next visit to the area. We look forward to welcoming you back.Warmest regards,Laurie MiskoGeneral Manager

4
Everyone

Walking distance to everything.

By on Oct 13, 2022

Review comment responded on Oct 15, 2022

Dear Richard, Thank you for confirming how fantastic our location is! We couldn't agree more and thoroughly enjoyed hearing how much you loved about your visit with us. We appreciate you choosing Candlewood Suites New York City-Times Square and hope to see you again soon!Warmest regards,Laurie MiskoGeneral Manager

3
Everyone

Location is great. Very central to theaters, dining, port authority and Penn Station.

By , from Gig Harbor on Oct 11, 2022

Review comment responded on Oct 12, 2022

DavidThank you for your review! We appreciate you!

3
Partner Couples

The area was great. Close to a lot of what we wanted to see and do. I asked for towels twice and never received them. The computer was down and I couldn',t get my boarding passes. I was told I could go next door and use the sister hotel. Their printer was down. I told the hotel clerk about it and she just said sorry! two days before the Desk clerk printed out my tickets to the Statue of Liberty with no problem. This was a different person. She was great. the young man on Tuesday that checked us in was great too. We didnt have a coffee pot in the room. House keeping needs to be more attentive to what the room needs. Only one washcloth for two of us.

By on Apr 24, 2022

Review comment responded on May 9, 2022

Pamela, Thank you for your review! We will address your concerns/issues accordingly. Thank you for bringing them to our attention.

Candlewood Suites New York City-Times Square, an IHG Hotel

339 W 39th Street, New York, NY 10018
url importing http://www.orbitz.com/New-York-Hotels-Candlewood-Suites-New-York-City-Times-Square,-an-IHG-Hotel.h1941936-p2.Hotel-Reviews
There was an error importing /New-York-Hotels-Candlewood-Suites-New-York-City-Times-Square,-an-IHG-Hotel.h1941936-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/New-York-Hotels-Candlewood-Suites-New-York-City-Times-Square,-an-IHG-Hotel.h1941936-p2.Hotel-Reviews

Frequently asked questions