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Recent guest reviews

The property is nice, on par with other residence Inns I've stayed at. The only bummer is they charge you $12/day for parking, that I didn't know about up front.

I had my dog with me and especially loved the little wooded areas where I could walk her. Great place!

I like the sale price and; the interior design fits every needs of mine for the purpose of staying in a hotel, the design is very effective for a busy schedule. I had trouble finding the hotel because the exterior design reminded me of a residential area, it was so easy to pass the entrance of the parking lot to the hotel registration especially when a large vehicle was parking on the right turning point of the entrance that block the driver's view of the hotel entrance. The number of the building was confusing, especially the rooms on Building 12, the sign at front that indicates the numbers of the rooms but omitted those two room numbers at the back of Building 12. Overall, there is a need for an effective exterior sign, or a good map of the hotel. thank you.

Good convenient location to airport and Levi’s Stadium

Great customer service, hotel to was way up to standards.

Great location. Clean rooms. Great staff. Good breakfast

Only problem - no towels or cups in gym. Otherwise great stay.

Needed a place to stay for a layover at SJC. Comfy room, big with full kitchen. Is this place pet friendly? That might explain why room smelled a little bit like cat pee when we first walked in. Hotel is NOT in Palo Alto but rather Mountain View.

This was a very nice hotel with excellent amenities. The suite we were in was huge and a good price.

Staff was friendly and accommodating. Only two eyes on the kitchen stove worked, cooking knives were very dull, utensils had been previously melted. Meat at breakfast was freezer burned. Bed and sofa were both very hard and not the quality you expect at a 3 star.

great. Only needs the hot tub replaced. Shouldn't be in the description if it isn't there. Also, quality of breakfast has decreased from 3 years ago. Needs to be a little more special.

Very nice staff, great breakfast, nice kitchen. Good eating options across the street.

Very roomy and clean. Wonderful breakfast and friendly staff.

Friendly staff. Nice and quiet place to stay. i feel safe. The breakfast was ok.

After a long drive to get to Mountain View, I then drove for almost 40 minutes trying to find the Residence Inn. I even had my TomTom with me and STILL had trouble. I called the desk clerk twice and told them I was right across from the Towne and Country shopping center, next to the university. They said that I was 'right there' and to keep looking. They did tell me not to pay attention to the numbers on El Camino Real because they don't make sense. Boy, were they right about that. Anyway, after 40 minutes of NOT finding the hotel, a friend who lives in the area called. I explained where I was and he guided me right to the place. I had been driving around looking for the place, 5 miles north of the hotel! I easily found it after that, but it was very frustrating. Once I arrived, the desk clerk was very nice and even offered me whatever I wanted from their little mini store to make up for her poor directions. I thanked her and just took a bottle of water since I was exhausted and just wanted to crash. Then I parked and took my two 12 pouns dogs out of the car to walk them after our long drive. The desk clerk came running out and said that she didn't know I had dogs, even though I had indicated it on my reservation. She said that there is a $75 non-refundable pet fee. It is the same fee if you stay for one day or one month. Well, by this time I'm fit to be tied but way too stressed out, hungry and tired to fight her on it or find another hotel. So I just paid the $75 and moved on. The room was nice- large and quiet and pretty clean, but the area for walking the dogs looks nothing like the large expanse of grass in the photos. It is grassy but very small, and up against El Camino so it doesn't feel that safe. The area was clean but very shady which means it was damp and the dogs picked up quite a bit of dirt. Mostly it was a decent stay, but the extra surprise fee, poor directions and exterior not being like it was in the photos were a problem for me.

W El Camino Real Mountain View CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Outdoor pool
  • Fitness center

Located in Shoreline West, Residence Inn by Marriott Palo Alto Mountain View is within a few miles (5 km) of popular sights such as Computer History Museum and Googleplex. This 3-star hotel has 144 rooms and welcomes guests with free breakfast, an outdoor pool, and a fitness center.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 144 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Plasma TVs come with cable channels, and WiFi keeps guests connected. Bathrooms have hair dryers and designer toiletries. Other standard amenities include sofa beds, coffee makers, and safes. Weekly housekeeping is available.


Property features

Guests of Residence Inn by Marriott Palo Alto Mountain View have access to an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for USD 12 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 6

Guest reviews for Residence Inn by Marriott Palo Alto Mountain View

Everyone (10) Family (4) Other (2)
5
Business Business

The property is nice, on par with other residence Inns I've stayed at. The only bummer is they charge you $12/day for parking, that I didn't know about up front.

By on Mar 1, 2021

Review comment responded on Mar 5, 2021

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Dear Value Guest, Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Everyone

I had my dog with me and especially loved the little wooded areas where I could walk her. Great place!

By , from Mountain VIew, CA on Oct 15, 2020

Review comment responded on Nov 18, 2020

Dear Ms. Donna, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Friends Family

I like the sale price and; the interior design fits every needs of mine for the purpose of staying in a hotel, the design is very effective for a busy schedule. I had trouble finding the hotel because the exterior design reminded me of a residential area, it was so easy to pass the entrance of the parking lot to the hotel registration especially when a large vehicle was parking on the right turning point of the entrance that block the driver's view of the hotel entrance. The number of the building was confusing, especially the rooms on Building 12, the sign at front that indicates the numbers of the rooms but omitted those two room numbers at the back of Building 12. Overall, there is a need for an effective exterior sign, or a good map of the hotel. thank you.

By on Nov 1, 2019

Review comment responded on Nov 18, 2020

Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

4
Everyone

By on Oct 26, 2019

Review comment responded on Nov 18, 2020

Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

4
Everyone

By on Mar 4, 2019

Review comment responded on Apr 30, 2019

Hello, Thank you for taking the time to rate our hotel. We hope you had an enjoyable stay with us! If there is anything we can do to improve for your next visit, please don't hesitate to contact us. Kind regards, Yvette Enriquez General Manager

5
Everyone

Good convenient location to airport and Levi’s Stadium

By on Jan 10, 2019

Review comment responded on Jan 11, 2019

Hello Deborah, Thank you for taking the time to rate our hotel. We're happy to hear that you found us to be a short distance from the airport and Levi Stadium. We hope the next time your travels bring you to the area that we have the pleasure to host you again. Kind regards, Yvette Enriquez General Manager

5
Everyone

Great customer service, hotel to was way up to standards.

By , from San Jose, Ca on Nov 21, 2018

Review comment responded on Nov 18, 2020

Dear Jessica, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Everyone

Great location. Clean rooms. Great staff. Good breakfast

By , from Salinas, Ca on Oct 8, 2018

Review comment responded on Nov 18, 2020

Dear Ms. Kikis, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Palo Alto Mountain View. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Everyone

Only problem - no towels or cups in gym. Otherwise great stay.

By on Jun 26, 2018

Review comment responded on Jun 26, 2018

Thank you for sharing a review. We're happy to hear you had a great stay and are thankful for your feedback. I'm sorry we were unable to provide you with a clean towel and fresh drinking water to rehydrate after your workout. We will follow up with our team to ensure our exercise room is fully stocked at all times. Thank you again for your review and we hope to welcome you back again soon. Kind regards, Yvette Enriquez General Manager

4

one night layover at sjc

Everyone

Needed a place to stay for a layover at SJC. Comfy room, big with full kitchen. Is this place pet friendly? That might explain why room smelled a little bit like cat pee when we first walked in. Hotel is NOT in Palo Alto but rather Mountain View.

By , from maui on Mar 10, 2018

Review comment responded on Nov 18, 2020

Dear Steve, Thank you for choosing to stay at the Residence Inn Palo Alto Mountain View and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

Residence Inn by Marriott Palo Alto Mountain View

1854 W El Camino Real, Mountain View, CA 94040
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