I’m not sure this should be a nearly $200 a night room. There was a fresh coffee stain on the tile floor. And some food on the carpet. The plumbing under the bathroom sink was unfinished at the wall and appeared to have been leaking at some point. Not big deals if I’m in a $75 a night room. But the price doesn’t match the appearance. I know everyone’s short-staffed because of the pandemic. I’m just jot sure why we’re still being charged too rates when they can’t provide top service?
Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.
Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.
black mold. cockroach. mold smell
Very clean
Friendly safe and clean
I picked this place because of the indoor pool since I was passing through with my kids. The pool was definitely the highlight of our stay. It’s heated and you can swim back and forth between the indoor and outdoor pools. So much fun. The rooms could use a bit of maintenance but weren’t bad. Overall it was an enjoyable stay.
Very nice hotel, nice staff and has a ton of things to do around it!
Very nice and clean . Had no issues. Nice staff.
Love the cookies. Staff was very nice. The property was very clean.
I appreciate the exercise room that came with a couple of treadmills, ellipticals, a bicycle, dumbbells and incline benches.
It was a nice stay staying here will be visiting again
My husband and I went here for a weekend away, Staff was rude and don't try to call them. Their phones sound terrible and they answer with an attitude. We didn't get told anything about the hotel, Not even Our Room Number! We weren't told where anything was in the hotel, The breakfast area ( We were directed to the onsite restaurant which was amazing, the only good part of our stay), where the pool was, the fitness area, anything. We didn't get any information about times breakfast was being served or the hours for the restaurant. The staff all had attitudes and for the price of the room AND The $100 dollar incidentals fee they charge, which wasn't listed anywhere, We won't be going back. This hotel is overrated and would rather had stayed at a Super 8, where the staff at least tells you where things are.
The staff was amazing! They were so polite and worked out any kinks immediately! We were given cookies upon arrival! They were seriously just the nicest!
Awesome stay. Traveled to Memphis on a business trip.
The location was really nice and the cleanliness was great. The phone charging station in the room did not work and since I was traveling I only brought my cord when I plugged it in it failed to work. Which leafy me without a charged phone for a period of time.
The staff are very friendly and welcoming and the location is great!
Located in East Memphis within 2 miles (3 km) of Theatre Memphis, DoubleTree by Hilton Hotel Memphis is within a few miles (5 km) of Memphis Botanic Gardens- Hardin Hall. This 4-star hotel welcomes guests with 264 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour gym.
In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
The 264 rooms have an array of amenities, including MP3 docks, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free weekday newspapers, safes, and phones.
DoubleTree by Hilton Hotel Memphis features an indoor pool, an outdoor pool, and a 24-hour gym. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
I’m not sure this should be a nearly $200 a night room. There was a fresh coffee stain on the tile floor. And some food on the carpet. The plumbing under the bathroom sink was unfinished at the wall and appeared to have been leaking at some point. Not big deals if I’m in a $75 a night room. But the price doesn’t match the appearance. I know everyone’s short-staffed because of the pandemic. I’m just jot sure why we’re still being charged too rates when they can’t provide top service?
Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.
Thank you for taking the time to share your comments on your most recent stay. As we are always happy to stand behind our Brand Satisfaction Guarantee, we would have been delighted to take care of your issues on property. Please feel free to reach out to me and I will be happy to assist---Anthony Frost, Director of Rooms
Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.
Thank you for choosing the Doubletree Memphis for your lodging needs!
black mold. cockroach. mold smell
Thank you for choosing the Doubletree Memphis for your lodging needs! We apologize for the problems you encountered. As discussed no charges were applied for your stay. Please allow 7-10 business days for the authorization to settle off your account.
Very clean
Thanks for choosing the Doubletree Memphis for your lodging needs! We look forward to serving you in the near future!
Friendly safe and clean
Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!
Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!
I picked this place because of the indoor pool since I was passing through with my kids. The pool was definitely the highlight of our stay. It’s heated and you can swim back and forth between the indoor and outdoor pools. So much fun. The rooms could use a bit of maintenance but weren’t bad. Overall it was an enjoyable stay.
Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!
Very nice hotel, nice staff and has a ton of things to do around it!
Thank you for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!
Very nice and clean . Had no issues. Nice staff.
Thank You for choosing the Doubletree Memphis for your lodging needs. We look forward to serving you in the near future!
Thank You for choosing the Doubletree Memphis for your lodging needs! We apologize for the issues you encountered during your stay as these are not indicative of the Doubletree Memphis nor the Hilton Family of Hotels! We look forward to serving you in the near future!