Property was convenient. Big room.
Ridiculous bathrooms with sliding doors which are not closing correctly. The complementary shampoo and conditioner of poor quality. Around 2am I was awaken by a terrible noise on the hallway. There was a group of 4, 5 drunken young people shouting and slamming doors. 1/2 hour later I opened my door and try to calm them down. They agreed but kept the raucous for 1 more hour. During this time i heard other guests coming out and ask them to be more quiet. The pre paid breakfast was also disappointing. There wasn't enough food on the plates,people had to remind the staff all the time to bring more.
Meets all my needs.
It was exactly what i need for the night.
I’m not sure this should be a nearly $200 a night room. There was a fresh coffee stain on the tile floor. And some food on the carpet. The plumbing under the bathroom sink was unfinished at the wall and appeared to have been leaking at some point. Not big deals if I’m in a $75 a night room. But the price doesn’t match the appearance. I know everyone’s short-staffed because of the pandemic. I’m just jot sure why we’re still being charged too rates when they can’t provide top service?
Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.
Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.
black mold. cockroach. mold smell
Very clean
Friendly safe and clean
I picked this place because of the indoor pool since I was passing through with my kids. The pool was definitely the highlight of our stay. It’s heated and you can swim back and forth between the indoor and outdoor pools. So much fun. The rooms could use a bit of maintenance but weren’t bad. Overall it was an enjoyable stay.
Very nice hotel, nice staff and has a ton of things to do around it!
Very nice and clean . Had no issues. Nice staff.
Love the cookies. Staff was very nice. The property was very clean.
I appreciate the exercise room that came with a couple of treadmills, ellipticals, a bicycle, dumbbells and incline benches.
It was a nice stay staying here will be visiting again
Located in East Memphis, DoubleTree by Hilton Hotel Memphis is within 2 miles (3 km) of sights such as Theatre Memphis and Audubon Park. This 4-star hotel welcomes guests with 264 rooms and conveniences like an outdoor pool, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. MP3 docks, refrigerators, and coffee makers are also available.
DoubleTree by Hilton Hotel Memphis features an indoor pool, an outdoor pool, and a 24-hour gym. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Property was convenient. Big room.
Ridiculous bathrooms with sliding doors which are not closing correctly. The complementary shampoo and conditioner of poor quality. Around 2am I was awaken by a terrible noise on the hallway. There was a group of 4, 5 drunken young people shouting and slamming doors. 1/2 hour later I opened my door and try to calm them down. They agreed but kept the raucous for 1 more hour. During this time i heard other guests coming out and ask them to be more quiet. The pre paid breakfast was also disappointing. There wasn't enough food on the plates,people had to remind the staff all the time to bring more.
Thank you for your review about your stay with us. We would like to apologize for the problems you encountered during your stay. We will take action with our team to address the issues you experienced.
Meets all my needs.
Thank you for your wonderful review about your stay with us. We hope you will stay with us again soon.
It was exactly what i need for the night.
Thank you for choosing the Doubletree Memphis for your lodging needs. We are excited that you enjoyed your stay and we exceed your expectations! We look forward to serving you in the near future!
I’m not sure this should be a nearly $200 a night room. There was a fresh coffee stain on the tile floor. And some food on the carpet. The plumbing under the bathroom sink was unfinished at the wall and appeared to have been leaking at some point. Not big deals if I’m in a $75 a night room. But the price doesn’t match the appearance. I know everyone’s short-staffed because of the pandemic. I’m just jot sure why we’re still being charged too rates when they can’t provide top service?
Thank You for choosing the Doubletree Memphis for your lodging needs! We apologize for the issues you encountered during your stay as these are not indicative of the Doubletree Memphis nor the Hilton Family of Hotels! We look forward to serving you in the near future!
Check in was great. Overall, I needed some of my money back. Tv didn't work asked for it to be fixed. Nothing! Wasn't able to watch tv. Sink in the bathroom was stopped up they left a mess in the sick after they poured acid down the drains. The air was barely working (getting cold) had it on 68 and it wasn't blowing just cold air. Overall staff was nice, room horrible.
Thank you for taking the time to share your comments on your most recent stay. As we are always happy to stand behind our Brand Satisfaction Guarantee, we would have been delighted to take care of your issues on property. Please feel free to reach out to me and I will be happy to assist---Anthony Frost, Director of Rooms
Urine stains on covers, pool in disrepair (daughter cut herself on the pool wall), carpet tack strip exposed and injured 3 party members, poor AC, water got so hot it burned my son, elevator was down the entire stay.
Thank you for choosing the Doubletree Memphis for your lodging needs!
black mold. cockroach. mold smell
Thank you for choosing the Doubletree Memphis for your lodging needs! We apologize for the problems you encountered. As discussed no charges were applied for your stay. Please allow 7-10 business days for the authorization to settle off your account.
Very clean
Thanks for choosing the Doubletree Memphis for your lodging needs! We look forward to serving you in the near future!
Thank you for your review about your stay with us. We are glad you enjoyed your stay, and we hope you will come back again soon.