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Recent guest reviews

I loved how friendly the staff was during our stay. The breakfast buffet was great and the location was good too. The trolley right outside was excellent!

I will never use orbitz again !!this company stole 249$ from me plus 12$ insurance plan this is the worst traveling experience I’ve ever had and yet to be refunded !

Fairly inexpensive for the area. Convenient $1.00 trolley ride to Beale St.

The room itself was fine. Pillows and beds were nice. The shower and bathroom were serviceable. The decor itself could use a little updating. The hallways and common areas don’t appear to have been updated in 20-25 years, at least. Unfortunately, Memphis has a real homelessness problem, which isn’t a direct Sheraton issue, but if you want to explore downtown, be prepared to be panhandled. Often.

Love the fact that we could take the trolley to Beale street

Bar and restaurant in building, need more TVs for sports games

No AC in most of building and AC in room wasn't working properly either. We weren't told there wouldn't be any cleaning service (assuming due to COVID-less contact). That would have been handy to know.

Horrible. No parking, room was not available after the check in time...finally got in a room and it was not clean, etc, hair in the coffee pot, rude staff. Stay somewhere else!

Little knowledge about tourist attractions of Memphis. I was interested about the new bike path across the Mississippi River, over the railroad bridge. The lady didn't anything about it.

I liked the cleanness of the hotel. But I didn't like having to wait 40 minutes for my room.

Checking in, the host took a call in the middle of the check in process. The door of my room (1142) was falling off the henges and required the door to be lifted to close, and even then the dead bolt wouldn't latch. Had them move us to a different room. Elevator has a card reader that says a key is required for floors 3 thru 14, but didn't require it after all, so much for that little price of security. They have a parking lot, but require valet service. The valets are under staffed so you wait a very long time. On a weekend with at least 1 large family reunion, they should have staffed up for this.

Enjoyed the room size and Starbucks coffee most. Thank you for the extra pillows as well.

N Main St Memphis TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Located in Downtown Memphis, Sheraton Memphis Downtown Hotel is adjacent to Renasant Convention Center and within a 10-minute walk of other popular attractions like Fire Museum of Memphis. This 4-star hotel has 600 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Memphis and also close to Orpheum Theatre and Beale Street.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:00 AM.


Rooms

All 600 rooms feature refrigerators, coffee makers, and free weekday newspapers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Safes, phones, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests of Sheraton Memphis Downtown Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 29 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and express check-in.

Room options

Club Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Traditional Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (17) Couples (2) Family (9)
4
Partner Couples

I loved how friendly the staff was during our stay. The breakfast buffet was great and the location was good too. The trolley right outside was excellent!

By on Sep 9, 2021

Review comment responded on Sep 10, 2021

Dear Karan, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

1
Everyone

I will never use orbitz again !!this company stole 249$ from me plus 12$ insurance plan this is the worst traveling experience I’ve ever had and yet to be refunded !

By on Jul 16, 2021

Review comment responded on Aug 6, 2021

Dear Anonymous, Thank you for taking the time to share your feedback.

4
Family

Fairly inexpensive for the area. Convenient $1.00 trolley ride to Beale St.

By on Jul 6, 2021

Review comment responded on Aug 6, 2021

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your feedback and look forward to another opportunity to serve you!

4
Friends

The room itself was fine. Pillows and beds were nice. The shower and bathroom were serviceable. The decor itself could use a little updating. The hallways and common areas don’t appear to have been updated in 20-25 years, at least. Unfortunately, Memphis has a real homelessness problem, which isn’t a direct Sheraton issue, but if you want to explore downtown, be prepared to be panhandled. Often.

By on May 14, 2021

Review comment responded on May 19, 2021

Dear Anonymous, We truly appreciate you taking the time to share your review. we look forward to another opportunity to serve you should your travels bring you back our way.

3
Family Family

Love the fact that we could take the trolley to Beale street

By on Apr 28, 2021

Review comment responded on May 19, 2021

Dear Anonymous, Thank you for taking the time to share your feedback.

5
Everyone

By on Mar 14, 2021

Review comment responded on Mar 27, 2021

Dear Anonymous, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you!

3
Everyone

By on Feb 3, 2021

Review comment responded on Feb 24, 2021

Dear Anonymous, Thank you for taking the time to share your feedback. We look forward to another opportunity to serve you!

5
Family

Bar and restaurant in building, need more TVs for sports games

By on Dec 20, 2020

Review comment responded on Dec 28, 2020

Thanks for staying with us. We appreciate your feedback!

1
Everyone

By on Oct 13, 2020

Review comment responded on Oct 14, 2020

Dear Anonymous, Thank you so much for taking the time to share your review.

3
Friends

No AC in most of building and AC in room wasn't working properly either. We weren't told there wouldn't be any cleaning service (assuming due to COVID-less contact). That would have been handy to know.

By , from Houston on Jun 23, 2020

Review comment responded on Jun 25, 2020

Dear Steve, Thank you so much for sharing your feedback. I have shared your concerns regarding your air conditioner in you room. We hope yo better your experience should your travels being you back to Memphis!

Sheraton Memphis Downtown Hotel

250 N Main St, Memphis, TN 38103
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