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Sheraton Memphis Downtown Hotel

4.0 out of 5.0

Recent guest reviews

Exceeded expectations. The hotel was much better and easier to use than your site asking me to rate the hotel.

Location is great but you have to pay $26 a day to park at the hotel. I'm a guest but you charge me to park my car??? The room was clean but nothing outside of a standard room. The mattress was firm and very comfortable. We were trying to return to the hotel last night. It was raining, late, and we were lost. I called the hotel hoping they could help with trolley stop info. The associate told me he was only knowledgeable about the trolley stop in front of the hotel. As a concierge the knowledge of the city should be your stock and trade. After arriving wet, tired, and hungry we ordered room service. It was a 45 minute wait and par for the course....it was pricey. The food was hot and the quality was better than ok.

Great hotel! We were on 19th floor with access to the club for breakfast, snacks and drinks. Beautiful view. Walked to and from Beale Street many times during our stay for the Iowa State bowl game. Only reason I didn’t give five stars on facilities is because it was unseasonably cold in Memphis for our stay and lobby didn’t appear to be heated. Could not stay in hotel bar or lobby long as it was 45-50 degrees in lobby area. But great stay and had a great time I’m Memphis. Hope to visit again soon!

We booked last minute. The staff was friendly and helpful. The room and bathroom were clean. The bed was comfortable. The only reason for the 3 in comfort rating was we were unable to get the air set to where we were comfortable. We like to sleep cool so turned the air down but it just seemed to blow room temperature air more like a fan.

Hotel is located just off the interstate at the end of downtown near the M bridge, Pyramid (Bass Pro Shop), Mud Island, and Beale Street Landing. Hotel staff is very friendly and will suggest excellent places to see and eat. Hotel rooms are spacious and come with coffee in room, comfortable bed. Rooms quiet and I heard very little sound from the nearby interstate. If you want o see the river and experience it hotel is a great location, you can walk to the river or take the trolley which runs by the hotel. Awesome views of Memphis and the river from hotel rooms with easy access to all of downtown Memphis.

Great location, friendly staff, nice hotel! Walkable and close to the trolley/bus.

Two days in a row room not made up by housekeeping. Elevators slow room rug had stains. Bell staff was great but tipped him 10.00. So that's why. Resterabt service slow ebony was awful Christine was good even though not her table. Stay anywhere else.

Loved the free bottled water, toiletries, Starbucks coffee & quality tea bags. Lovely, helpful staff.

Poor housekeeping did not clean room and had to request items.

Alot went wrong for me at this hotel but I will say the manager made it right with a food credit. It still does not excuse the lack of ATTENTION to what i asked for from room seevice down to the cleaning staff. Nothing i asked for was done right. I hate posting this beacuse some staff was Amazing!!!! Others need ALOT more traing and hospitality training :(

Staff was nice and room was very nice and comfortable. The only issue I had was that my room was not ready at check-in time and I had to sit around the lobby for an hour and fifteen minutes until it was ready.

Overall the hotel is nice, the staff is friendly and the rooms are comfortable. For some reason they can't seem to run the breakfast buffet, clean glasses are at a premium if you want juice, and they can't get tables clean in time to accommodate the guests waiting in line. Good luck getting coffee too

The hotel was amazing. Beale street was a convenient walk. The view of the room was amazing and worth the money spent. The housekeeping staff was friendly and attentive. We had one hiccup with the club lounge however, the manager quickly resolved the issue. I would stay at this hotel the next time I come to Memphis.

The hotel is a well run, friendly place every staff member acknowledged us. The room was comfortable and quiet, though I-40 is the nearest neighbor from the room we had. The trolley is not running and we chose not to take the green bus running in its stead, so we walked to Beale Street. There were lots of street people along Main, though none of them was aggressive or actually bothered us rather, it was a surprise. We ate both evening of our stay at Westy's, just north of I-40 on Main they have a good happy hour (4 to 7), and the food was great, especially the wild rice dishes. The hotel is near Poplar, a great street for getting to sights like the Pink Palace, the Memphis Brooks, and other cultural amenities. This was our first stay downtown in Memphis in many years, and it was fine. Valet parking was $22 per night.

Room was clean and comfortable. If we did have a not so good first night thanks to the intoxicated loud people next door, I would have given the hotel a 5. Terry, the waiter at crossroad grill, was absolutely helpful!

The staff was very accommodating and went the extra mile at our every request. We were given a late checkout without a hassle.

Arrive to the hotel and it literally took 45mins just to check in! When I finally got to the counter the agent told me they have the double bed room that I reserved.

We had a great time at this hotel. Very kid friendly and nice people

If you have Uber on your phone, it's about $4 to get to Beale Street. Great value for the money clean, comfortable, friendly staff.

We were most fortunate to have a top-floor room overlooking the city during an amazing blizzard. It was great to be able to stay over while the roads cleared for our return trip home. Gary

250 N Main St Memphis TN

Hotel highlights

  • Walking distance to Fire Museum of Memphis
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Downtown Memphis within a short walk of Fire Museum of Memphis, Sheraton Memphis Downtown Hotel is within a mile (2 km) of other popular sights such as Orpheum Theatre. This 4-star hotel welcomes guests with 600 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Memphis, it's also close to Sun Studio and Stax Museum of American Soul Music.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

All of Sheraton Memphis Downtown Hotel's 600 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Sheraton Memphis Downtown Hotel have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 26 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 10 meeting rooms, conference space, and a business center.

Guest reviews for Sheraton Memphis Downtown Hotel

Everyone (11) Business (8) Couples (13) Family (5) Friends (5) Other (2)
5

perfect location and great staff

Everyone

Exceeded expectations. The hotel was much better and easier to use than your site asking me to rate the hotel.

By on Apr 5, 2018

Review comment responded on Apr 9, 2018

Dear Anonymous, Thank you for the 5 star review. We truly appreciate your business and look forward to another opportunity to serve you.

4

clean great location but seriously over priced

Everyone

Location is great but you have to pay $26 a day to park at the hotel. I'm a guest but you charge me to park my car??? The room was clean but nothing outside of a standard room. The mattress was firm and very comfortable. We were trying to return to the hotel last night. It was raining, late, and we were lost. I called the hotel hoping they could help with trolley stop info. The associate told me he was only knowledgeable about the trolley stop in front of the hotel. As a concierge the knowledge of the city should be your stock and trade. After arriving wet, tired, and hungry we ordered room service. It was a 45 minute wait and par for the course....it was pricey. The food was hot and the quality was better than ok.

By , from Chattanooga, TN on Mar 25, 2018

Review comment responded on Apr 4, 2018

Dear Jay, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you in the future!

5

great location

Everyone

Great hotel! We were on 19th floor with access to the club for breakfast, snacks and drinks. Beautiful view. Walked to and from Beale Street many times during our stay for the Iowa State bowl game. Only reason I didn’t give five stars on facilities is because it was unseasonably cold in Memphis for our stay and lobby didn’t appear to be heated. Could not stay in hotel bar or lobby long as it was 45-50 degrees in lobby area. But great stay and had a great time I’m Memphis. Hope to visit again soon!

By on Jan 3, 2018

Review comment responded on Jan 8, 2018

Dear Anonymous, Thank you for the 5 star review. We are pleased to hear that you enjoyed your time here in Memphis and we look forward to another opportunity to WOW you should your travels bring you back our way!

4
Everyone

We booked last minute. The staff was friendly and helpful. The room and bathroom were clean. The bed was comfortable. The only reason for the 3 in comfort rating was we were unable to get the air set to where we were comfortable. We like to sleep cool so turned the air down but it just seemed to blow room temperature air more like a fan.

By on Dec 20, 2017

Review comment responded on Dec 20, 2017

Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you in the future! Sincerely,

4

great location for downtown memphis and riverfront

Everyone

Hotel is located just off the interstate at the end of downtown near the M bridge, Pyramid (Bass Pro Shop), Mud Island, and Beale Street Landing. Hotel staff is very friendly and will suggest excellent places to see and eat. Hotel rooms are spacious and come with coffee in room, comfortable bed. Rooms quiet and I heard very little sound from the nearby interstate. If you want o see the river and experience it hotel is a great location, you can walk to the river or take the trolley which runs by the hotel. Awesome views of Memphis and the river from hotel rooms with easy access to all of downtown Memphis.

By , from Denver on Jul 8, 2017

Review comment responded on Jul 18, 2017

Dear Connie, Thank you for the review. We truly appreciate your business and look forward to another opportunity to WOW you in the future!

5
Everyone

Great location, friendly staff, nice hotel! Walkable and close to the trolley/bus.

By on May 21, 2017

Review comment responded on Jul 9, 2017

Thank you the awesome 5 star review! We truly appreciate your business and look forward to another opportunity to serve you in the future!

1

do not stay here

Everyone

Two days in a row room not made up by housekeeping. Elevators slow room rug had stains. Bell staff was great but tipped him 10.00. So that's why. Resterabt service slow ebony was awful Christine was good even though not her table. Stay anywhere else.

By on Feb 8, 2017

Review comment responded on Mar 6, 2017

So sorry you had a bad stay with us. Thanks for letting us know and I will be sure to share your feedback with our team so that we can continue to improve our service. Sincerely, Dan

5

lovely room amenities

Everyone

Loved the free bottled water, toiletries, Starbucks coffee & quality tea bags. Lovely, helpful staff.

By on Nov 6, 2016

2

got handicap shower. smelly and poor functioning.

Everyone

Poor housekeeping did not clean room and had to request items.

By on Oct 15, 2016

3

staff ok

Everyone

Alot went wrong for me at this hotel but I will say the manager made it right with a food credit. It still does not excuse the lack of ATTENTION to what i asked for from room seevice down to the cleaning staff. Nothing i asked for was done right. I hate posting this beacuse some staff was Amazing!!!! Others need ALOT more traing and hospitality training :(

By on Sep 6, 2016