- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Sheraton Memphis Downtown Hotel
4.0 out of 5.0Enter your dates to see prices
Sheraton Memphis Downtown Hotel
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 44 reviews
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Recent guest reviews
Exceeded expectations. The hotel was much better and easier to use than your site asking me to rate the hotel.
Location is great but you have to pay $26 a day to park at the hotel. I'm a guest but you charge me to park my car??? The room was clean but nothing outside of a standard room. The mattress was firm and very comfortable. We were trying to return to the hotel last night. It was raining, late, and we were lost. I called the hotel hoping they could help with trolley stop info. The associate told me he was only knowledgeable about the trolley stop in front of the hotel. As a concierge the knowledge of the city should be your stock and trade. After arriving wet, tired, and hungry we ordered room service. It was a 45 minute wait and par for the course....it was pricey. The food was hot and the quality was better than ok.
Great hotel! We were on 19th floor with access to the club for breakfast, snacks and drinks. Beautiful view. Walked to and from Beale Street many times during our stay for the Iowa State bowl game. Only reason I didn’t give five stars on facilities is because it was unseasonably cold in Memphis for our stay and lobby didn’t appear to be heated. Could not stay in hotel bar or lobby long as it was 45-50 degrees in lobby area. But great stay and had a great time I’m Memphis. Hope to visit again soon!
We booked last minute. The staff was friendly and helpful. The room and bathroom were clean. The bed was comfortable. The only reason for the 3 in comfort rating was we were unable to get the air set to where we were comfortable. We like to sleep cool so turned the air down but it just seemed to blow room temperature air more like a fan.
Hotel is located just off the interstate at the end of downtown near the M bridge, Pyramid (Bass Pro Shop), Mud Island, and Beale Street Landing. Hotel staff is very friendly and will suggest excellent places to see and eat. Hotel rooms are spacious and come with coffee in room, comfortable bed. Rooms quiet and I heard very little sound from the nearby interstate. If you want o see the river and experience it hotel is a great location, you can walk to the river or take the trolley which runs by the hotel. Awesome views of Memphis and the river from hotel rooms with easy access to all of downtown Memphis.
Great location, friendly staff, nice hotel! Walkable and close to the trolley/bus.
Two days in a row room not made up by housekeeping. Elevators slow room rug had stains. Bell staff was great but tipped him 10.00. So that's why. Resterabt service slow ebony was awful Christine was good even though not her table. Stay anywhere else.
Loved the free bottled water, toiletries, Starbucks coffee & quality tea bags. Lovely, helpful staff.
Poor housekeeping did not clean room and had to request items.
Alot went wrong for me at this hotel but I will say the manager made it right with a food credit. It still does not excuse the lack of ATTENTION to what i asked for from room seevice down to the cleaning staff. Nothing i asked for was done right. I hate posting this beacuse some staff was Amazing!!!! Others need ALOT more traing and hospitality training :(
Staff was nice and room was very nice and comfortable. The only issue I had was that my room was not ready at check-in time and I had to sit around the lobby for an hour and fifteen minutes until it was ready.
Overall the hotel is nice, the staff is friendly and the rooms are comfortable. For some reason they can't seem to run the breakfast buffet, clean glasses are at a premium if you want juice, and they can't get tables clean in time to accommodate the guests waiting in line. Good luck getting coffee too
The hotel was amazing. Beale street was a convenient walk. The view of the room was amazing and worth the money spent. The housekeeping staff was friendly and attentive. We had one hiccup with the club lounge however, the manager quickly resolved the issue. I would stay at this hotel the next time I come to Memphis.
The hotel is a well run, friendly place every staff member acknowledged us. The room was comfortable and quiet, though I-40 is the nearest neighbor from the room we had. The trolley is not running and we chose not to take the green bus running in its stead, so we walked to Beale Street. There were lots of street people along Main, though none of them was aggressive or actually bothered us rather, it was a surprise. We ate both evening of our stay at Westy's, just north of I-40 on Main they have a good happy hour (4 to 7), and the food was great, especially the wild rice dishes. The hotel is near Poplar, a great street for getting to sights like the Pink Palace, the Memphis Brooks, and other cultural amenities. This was our first stay downtown in Memphis in many years, and it was fine. Valet parking was $22 per night.
Room was clean and comfortable. If we did have a not so good first night thanks to the intoxicated loud people next door, I would have given the hotel a 5. Terry, the waiter at crossroad grill, was absolutely helpful!
The staff was very accommodating and went the extra mile at our every request. We were given a late checkout without a hassle.
Arrive to the hotel and it literally took 45mins just to check in! When I finally got to the counter the agent told me they have the double bed room that I reserved.
We had a great time at this hotel. Very kid friendly and nice people
If you have Uber on your phone, it's about $4 to get to Beale Street. Great value for the money clean, comfortable, friendly staff.
We were most fortunate to have a top-floor room overlooking the city during an amazing blizzard. It was great to be able to stay over while the roads cleared for our return trip home. Gary
Hotel highlights
- Walking distance to Fire Museum of Memphis
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Located in Downtown Memphis within a short walk of Fire Museum of Memphis, Sheraton Memphis Downtown Hotel is within a mile (2 km) of other popular sights such as Orpheum Theatre. This 4-star hotel welcomes guests with 600 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Memphis, it's also close to Sun Studio and Stax Museum of American Soul Music.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
Rooms
All of Sheraton Memphis Downtown Hotel's 600 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and LCD TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.
Property features
Guests of Sheraton Memphis Downtown Hotel have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is offered for USD 26 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 10 meeting rooms, conference space, and a business center.
Guest reviews for Sheraton Memphis Downtown Hotel
perfect location and great staff
Everyone
Exceeded expectations. The hotel was much better and easier to use than your site asking me to rate the hotel.
clean great location but seriously over priced
Everyone
Location is great but you have to pay $26 a day to park at the hotel. I'm a guest but you charge me to park my car??? The room was clean but nothing outside of a standard room. The mattress was firm and very comfortable. We were trying to return to the hotel last night. It was raining, late, and we were lost. I called the hotel hoping they could help with trolley stop info. The associate told me he was only knowledgeable about the trolley stop in front of the hotel. As a concierge the knowledge of the city should be your stock and trade. After arriving wet, tired, and hungry we ordered room service. It was a 45 minute wait and par for the course....it was pricey. The food was hot and the quality was better than ok.
Review comment
John W responded on Apr 4, 2018
Dear Jay, Thank you for taking the time to share your review. We truly appreciate your business and look forward to another opportunity to serve you in the future!
great location
Everyone
Great hotel! We were on 19th floor with access to the club for breakfast, snacks and drinks. Beautiful view. Walked to and from Beale Street many times during our stay for the Iowa State bowl game. Only reason I didn’t give five stars on facilities is because it was unseasonably cold in Memphis for our stay and lobby didn’t appear to be heated. Could not stay in hotel bar or lobby long as it was 45-50 degrees in lobby area. But great stay and had a great time I’m Memphis. Hope to visit again soon!
Review comment
John W responded on Jan 8, 2018
Dear Anonymous, Thank you for the 5 star review. We are pleased to hear that you enjoyed your time here in Memphis and we look forward to another opportunity to WOW you should your travels bring you back our way!
Everyone
We booked last minute. The staff was friendly and helpful. The room and bathroom were clean. The bed was comfortable. The only reason for the 3 in comfort rating was we were unable to get the air set to where we were comfortable. We like to sleep cool so turned the air down but it just seemed to blow room temperature air more like a fan.
Review comment
John W responded on Dec 20, 2017
Dear Anonymous, Thank you for sharing your feedback. We truly appreciate your business and look forward to another opportunity to serve you in the future! Sincerely,
great location for downtown memphis and riverfront
Everyone
Hotel is located just off the interstate at the end of downtown near the M bridge, Pyramid (Bass Pro Shop), Mud Island, and Beale Street Landing. Hotel staff is very friendly and will suggest excellent places to see and eat. Hotel rooms are spacious and come with coffee in room, comfortable bed. Rooms quiet and I heard very little sound from the nearby interstate. If you want o see the river and experience it hotel is a great location, you can walk to the river or take the trolley which runs by the hotel. Awesome views of Memphis and the river from hotel rooms with easy access to all of downtown Memphis.
Review comment
John W responded on Jul 18, 2017
Dear Connie, Thank you for the review. We truly appreciate your business and look forward to another opportunity to WOW you in the future!
Everyone
Great location, friendly staff, nice hotel! Walkable and close to the trolley/bus.
Review comment
John W responded on Jul 9, 2017
Thank you the awesome 5 star review! We truly appreciate your business and look forward to another opportunity to serve you in the future!
do not stay here
Everyone
Two days in a row room not made up by housekeeping. Elevators slow room rug had stains. Bell staff was great but tipped him 10.00. So that's why. Resterabt service slow ebony was awful Christine was good even though not her table. Stay anywhere else.
Review comment
Dan responded on Mar 6, 2017
So sorry you had a bad stay with us. Thanks for letting us know and I will be sure to share your feedback with our team so that we can continue to improve our service. Sincerely, Dan
lovely room amenities
Everyone
Loved the free bottled water, toiletries, Starbucks coffee & quality tea bags. Lovely, helpful staff.
got handicap shower. smelly and poor functioning.
Everyone
Poor housekeeping did not clean room and had to request items.
staff ok
Everyone
Alot went wrong for me at this hotel but I will say the manager made it right with a food credit. It still does not excuse the lack of ATTENTION to what i asked for from room seevice down to the cleaning staff. Nothing i asked for was done right. I hate posting this beacuse some staff was Amazing!!!! Others need ALOT more traing and hospitality training :(
Dear Anonymous, Thank you for the 5 star review. We truly appreciate your business and look forward to another opportunity to serve you.