4/10 Poor
Robert
Traveled with family
Jan 30, 2026
Check in was good with Ms. Leslie, the room was very clean. We stayed while it snowed in Memphis meaning the hotel had its staff staying in the hotel. On the first night there wasn't any hot water. I had to call down to front desk and by the tone of the front desk clerk I could tell i was being a bother already. We go down for breakfast the next day we felt uncomfortable to eat because certain staff members were watching our every move my husband was on a walker and they were side eyeing each other. On the last day of check out i left the key card in the room i had to go and get another card once again front desk clerk had an attitude this was a different clerk. The only good part was the breakfast clerk on the last day of check out Jan 29, 2026. She made me feel better about being their cause everyone else had nasty attitudes. Staff isn't professional at all, the breakfast attendant on Jan 29, 2026, was very positive as i expressed my concerns about the hotel making me feel better about staying there. I really appreciate her kind words; they need more staff like her. Because their staff isn't professional at all.
Robert
Stayed 3 nights in Jan 2026


































