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Recent guest reviews

Great location

I actually love this hotel. I stay here every time I’m in Memphis. I’ve never had any issues. But when I came down to get my car at 3:45am to head to the airport to catch my 6am flight, I was told sorry, the valet doesn’t get here until 6am. The gal at the desk asked if I was an early check out and I said no, what is that. She explained that if I had been, they would’ve left my car out front. I asked how was I supposed to know this, and she said the valet was supposed to ask me when he parked my car. Well, he didn’t, there were no signs and when I was checked in no one asked me. The gal wasn’t pleasant and said she could call the valet but he lives far out and it would take him an hour to get there. I said please do because I need to return my car and catch my flight. Apparently she couldn’t get a hold of him so I went back to my room. To get on a different flight was going to cost me $900 ! Around 4:30am the gal called my room and said the valet had arrived if I still wanted my car. I ran downstairs only to find that he was already fetching someone else’s car. Is this a habitual problem? Did the gal at the desk lie to me about it taking him an hour to get there? At this point I didn’t care I just wanted my car! I finally got in my car about 5am. I am completely dissatisfied with how this was handled and the lack of professionalism of the gal at the counter. Also shame on Hilton for not having better practices when valet is the only option.

Super clean, comfy beds, high quality bedding, beautiful bathroom, super quiet. Short walk to Beale Street, just far enough away to be insulated from the nightlife sounds.

Check in is at 3:00 p.m., our room was not ready till after 8pm, We had to demand a temporary room just so we could change and shower so we could go to dinner while we waited for our room i be cleaned. No discounts or upgrades were offered, we asked and we were denied any sort of compensation.

What a great stay we've had at the Canopy! Staff is really friendly, rooms are really, really clean and very modern. Hotel is located within walking distance to Beale St. We'll definitely stay here again.

Appearance

The property was ideally located in downtown Memphis. Easy access to all Memphis has to offer.

The property is new so there’s nothing to complain about there. Comfortable pillows, excellent shower.

The front desk staff was friendly and helpful

It was great!!

Friendly staff in an ideal location. Love that they have Netflix and YouTube.

Had to drive around because drive was full to the valet

Second time staying here and I enjoyed my stay. Beautiful hotel located Downtown with wonder staff member’s who go above and beyond to assist you. I can’t wait to return. Parking next door was easy, and plenty of restaurants and bars within walking distance.

It was a very nice hotel and I enjoyed staying there and loved the location to Beale St. I felt that the valet parking was bit expensive given that I stayed at the property. One complaint, when we were waiting for valet when we arrived, we requested a cart for our luggage and the valet told us to go inside and ask for a cart. Unacceptable.

It was jus fine we had a great time jus relaxing and seeing some sites

UNION AVENUE Memphis TN

Hotel highlights

  • Walking distance to Beale Street and FedEx Forum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown Memphis, Canopy by Hilton Memphis Downtown is within a 10-minute walk of popular sights such as Beale Street and FedEx Forum. This 4-star hotel has 174 rooms and welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 47-inch flat-screen TVs with digital channels. Sitting areas, free local calls, and hair dryers are other standard amenities. Housekeeping is available on request.


Property features

Guests of Canopy by Hilton Memphis Downtown enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. Valet parking is available for USD 35.12 per night. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a communal living room, a gift shop, and a water dispenser.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Corner

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Canopy by Hilton Memphis Downtown

Everyone (6) Couples (5) Family (3)
5
Partner Couples

Great location

By on Nov 29, 2022

Review comment responded on Nov 29, 2022

Thank you for sharing!

1
Everyone

I actually love this hotel. I stay here every time I’m in Memphis. I’ve never had any issues. But when I came down to get my car at 3:45am to head to the airport to catch my 6am flight, I was told sorry, the valet doesn’t get here until 6am. The gal at the desk asked if I was an early check out and I said no, what is that. She explained that if I had been, they would’ve left my car out front. I asked how was I supposed to know this, and she said the valet was supposed to ask me when he parked my car. Well, he didn’t, there were no signs and when I was checked in no one asked me. The gal wasn’t pleasant and said she could call the valet but he lives far out and it would take him an hour to get there. I said please do because I need to return my car and catch my flight. Apparently she couldn’t get a hold of him so I went back to my room. To get on a different flight was going to cost me $900 ! Around 4:30am the gal called my room and said the valet had arrived if I still wanted my car. I ran downstairs only to find that he was already fetching someone else’s car. Is this a habitual problem? Did the gal at the desk lie to me about it taking him an hour to get there? At this point I didn’t care I just wanted my car! I finally got in my car about 5am. I am completely dissatisfied with how this was handled and the lack of professionalism of the gal at the counter. Also shame on Hilton for not having better practices when valet is the only option.

By on Oct 18, 2022

Review comment responded on Oct 19, 2022

Very sorry to hear about your feedback! We will review this with the hotel and valet parking operator.

5
Everyone

By on Aug 18, 2022

4
Everyone

Super clean, comfy beds, high quality bedding, beautiful bathroom, super quiet. Short walk to Beale Street, just far enough away to be insulated from the nightlife sounds.

By on Jun 27, 2022

Review comment responded on Jun 28, 2022

Thank you for sharing with us!

2
Partner Couples

Check in is at 3:00 p.m., our room was not ready till after 8pm, We had to demand a temporary room just so we could change and shower so we could go to dinner while we waited for our room i be cleaned. No discounts or upgrades were offered, we asked and we were denied any sort of compensation.

By on May 9, 2022

Review comment responded on May 9, 2022

We are sorry to hear your feedback. We will share your comments with the Front Desk Manager and the agents.

5
Everyone

By on Dec 7, 2021

5
Family

What a great stay we've had at the Canopy! Staff is really friendly, rooms are really, really clean and very modern. Hotel is located within walking distance to Beale St. We'll definitely stay here again.

By , from Everett on Oct 15, 2021

Review comment responded on Oct 15, 2021

Thank you for sharing with us!

3
Partner Couples

Appearance

By on Aug 8, 2021

Review comment responded on Aug 20, 2021

Thank you for sharing!

3
Family with small children

The property was ideally located in downtown Memphis. Easy access to all Memphis has to offer.

By on Jul 29, 2021

2
Friends

The property is new so there’s nothing to complain about there. Comfortable pillows, excellent shower.

By on Jul 26, 2021

Review comment responded on Jul 26, 2021

Thank you so much for your feedback!

Canopy by Hilton Memphis Downtown

164 UNION AVENUE, Memphis, TN 38103
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