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Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria

3.0 out of 5.0

Recent guest reviews

I would highly recommend this hotel. Check in and out was a breeze and the staff are all friendly and helpful. The room was clean and the beds were very comfortable. The hotel is located in a great area that is surrounded by shopping and eating places. Highly recommend this facility to all travelers.

I stayed at this hotel from Tuesday, May 1 - Saturday, May 5. Upon checking in, I had requested a "quiet" room, away from the elevators, vending machines, ice machines, etc. When I went up to my room, wouldn't you know, the room I was given was in between the elevators and vending/ice machines. I immediately went back to the front desk, explained the situation to them, and was assigned another room. Later that evening, I experienced plumbing problems in the bathroom. I called the front desk and was somewhat surprised to hear that they did not have anyone from facilities/maintenance onsite after 8pm that night. As such, it was time to make another room change at 9:30pm! The front desk staff was very nice in making the switch and gave me a goodie bag with bottled water, snacks, and vouchers for a free drink/apps in bar and discount coupons for a meal for the inconvenience. My room was clean and very well appointed. Each staff member I encountered was very friendly and helpful. I had breakfast at the hotel each morning. The selection of food was decent, both hot and cold options. Anna, the woman running the Breakfast show was nothing short of amazing! Super friendly and helpful. She greeted you each morning, learned a little bit about you, and would always stop by each day for a quick chat. Now I know why all of my colleagues stay at this hotel when they travel to Memphis for business! Thanks for a wonderful first stay!

I acutally liked this hotel, comfy bed, clean rooms and very attentative and helpful service from the staff. Location is also good, quiet and nice area so you will get s good night’s sleep. Close to the Wolfchase galleria/mall with plenty of shopping. Good bars within walking distance. Breakfast was rather spartan, but that seems to be the case in all US hotels. I could for sure stay in this hotel again.

Nice rooms, comfortable beds with great pillows, clean, quiet. For some reason I thought I read that breakfast was free. Didn't find out that it wasn't until we had already eaten. There was a nice variety of choices but food was cold because the lids were not kept closed on the buffet pans. When we explained to the server that we didn't know there was going to be a charge before we ate, she graciously did not charge us. I would recommend they tell people at check in about breakfast price.

Most comfortable beds and nicest staff at this Holiday Inn. Many nice places to eat near hotel and very safe, well lit location. Breakfast was not free, but there were many options and the wait staff was very attentive and kind. Only thing that would make this hotel better would be a free breakfast!

We arrived late (around 1am) and were greeted quickly as a spire elite member. I booked with points and because I am a Spire member was upgraded to a corner suite on the top floor. Tjere was plenty of (free) parking available for a bigger vehicle. I would have given 5 stars if had been given a welcome amenity such as the welcome points, snack, or breakfast voucher as is common in other stays for elite members. The suite is much larger than the standard rooms and is laid out nicely, plus ours didn't share a wall, so nice and quiet night sleep.

Arrived early to take advantage of one amenity specifically, the pool and hot tub. Arrived to find it was ice cold! Not a word of it during booking, not a word of it from the front desk when I asked about it specifically on check in, not a word of it from the waitress at the restaurant when we said "we'd better get to the pool, kids!" Dressed the kids and headed down to the pool with the family only to find out it has been in this state for some time!!! Yet no one knew or thought to mention it!!!??? I don't believe that for a second. Someone was keeping this on the hush by one method or anohter until the transaction is made! I'm sure the manager and every hotel employee from top to bottom will have an excuse for this one, but I'm not buying it. Excuses don't pay for my being cheated on this one. I suppose in someone's thinking integrity didn't pay as much as underhandedness tonight, but in the long run this will cost the hotel in reputation and in dollars. We reap what we sow. Conveniently, we can look out the window to see a number of hotels a stone's throw away that we wished we would have booked that have nice heated pools and hot tubs--and would probably know or let you know when you asked if they were functional! You got us this time Holiday Inn, but never again!!! I'll ask my kids if they want to go the hotel for which we overpaid and at which they were disappointed that time at 2751 New Brunswick Rd, Memphis, TN 38133-2146 or to somewhere else. I'll defer to their recommendation next time and I'm sure this won't be their choice.

Not a lot to say but awesome! Great location, great property, and amazing staff. This hotel is in a prime location with great eateries and shopping right out the back door. The rooms are extremely comfortable and cleaned thoroughly for new arrivals and stayovers. The in house restaurant is fantastic. The staff are all very personable and friendly and willing to answer any question.

Great location near Kroger’s and easy access to the highway! The new beds were awesome! Very comfortable! We will stay here again. Many restaurants are close by as well! They had a 1952 Holiday Inn room on display!

Nice large clean room with comfy beds and pillows. We had our breakfast there and had lots of choices each day and it was also very good. We did the buffet but I think you can also order from menu. I would stay here again any time I get the chance. The location is great for shopping and places to eat are all within walking distance if you so choose.

2751 New Brunswick Road Memphis TN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within a leisurely stroll of Wolfchase Galleria, Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria is within a few miles (5 km) of Davies Manor Plantation. This 133-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Bellevue Baptist Church is also 3.1 mi (4.9 km) from this Memphis hotel.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.


All of Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria's 133 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Free newspapers, free local calls, and ironing boards are also standard.

Property features

Guests staying at Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a business center.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room

King 1 | Queen 1 | Sleeps 2

Superior Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86.0% of guests recommend this hotel

Total of 301 reviews