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Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria

3.0 out of 5.0

Recent guest reviews

Front desk was ready nice. We stayed the weekend at this holiday inn. Room and bathroom were clean. Really appreciated the mini frig in room due to having a 5 month old that I can store milk and snacks in for my older children. Beds were comfy. I really like that at this holiday we received 2 breakfast vouchers for their restaurant. The food was great especially cause it was free😝. Will stay here again when we're return to the area.

Easy access off highway. Seemed to be a safe area with extra lighting in the parking lot. Rooms were very clean and fresh. Breakfast in the restaurant was very good and staff was very engaging. Walking distance to some nice restaurants and shopping. Would stay here again!

Yes I do appreciate Judge Bond for helping the Lee family renuion with great customer service by assiting the family with what ever we need in the confrence room during the time of set up for the meet and greet that will take place later on in the evening.

Gwendolyn, at the front desk, was very helpful in getting us adjoining rooms with my 90-year old mother, which was so very important to the four us. She was very busy answering the phone, fielding questions from other customers, and still managed to stay on the task of accommodating our needs --- with a very sweet attitude. Bernadette graciously handled the different credit cards we used for our rooms, also with a positive and helpful attitude.

We stopped on our way to visit my brother. We arrived at 1:30 am. The Erin was clean, beds were comfy and the office personnel were friendly. The area was nice--we felt safe and secure. I will definitely stop there again on travels to my brother's home as it is the Galway point.

Uncomfortable beds, and worn out sheets!!! I understand beds can be comfortable, but the sheets literally felt like sand paper they were so worn out and this should be unacceptable for major chain like Holiday Inn! I typically do not frequent Holiday Inns, and after my stay at this location NEVER will again!! In addition to the uncomfortable beds and worn out sheets, although we provided and payment was authorized using a different credit card than what was used to reserve the rooms, they also charged the credit card that I used to hold the rooms with, and there was no sense of urgency whatsoever to refund my monies!! When I called back to confirm that the charge was still pending on my daughter's card, who paid for her own room, the manager was said "I was going to work on that tonight"... Unacceptable, when you were made aware and the mistake confirmed, a refund should have be granted immediately!

The lobby and common areas were outstanding. The front desk staff was excellent, very accommodating and had a high sense of customer service. Unfortunately this is where it stopped. The room was down right awful. It was almost like it was connected to "some other" hotel. Carpet grimy, bed sheets fairly clean but completely worn out and the room had a terrible smell. We we were able to track this smell to a mold like build-up in the air conditioner. We told the front desk about our concerns and they were not surprised. They offered another room but it was in the same shape so we checked out. Never again!! Rooms need serious upgrade and deep cleaning in order to be on par with the lobby.

Very friendly front desk staff, very clean rooms with awesome shower and very comfortable bed. There is a restaurant and bar in the hotel and a nice swimming pool and plenty of parking. A Walmart and IKEA, and the mall are very close

What a great place great bar nicest front staff and bartender that I've ever had. This place is excellent couple years old very clean hugh shower not sure in every room but room 419 is crazy big. Only thing they don't have a TV cheat sheet like most. It's nice being able to see what channels are where to me that's important. But that could be the only thing that I could complain about. After clarion Inn last week yuck. But overall this is a great place big pool so lots of children playing on first floor. No rooms on first floor so u never hear them unless at bar. Restaurants all around u and a mall rifht behind hotel I stayed here instead of beale st it was sold out and glad it was come to find out. Beale st. Is a great holiday Inn also but I think this is a lot newer and nicer than it is plus u don't have to pay for valet parking which is like 22 bucks added to room price. It's nice cause u are right downtown but can get pricy if your on a budget. If anybody gets a bad stay here email me cause it would be hard to believe. Hope this helps and say hello to Ebony the bartender she is exceptional

This is an easy hotel to get to with lots of great restaurants close by. The hotel is clean and very nice. Beds were great. Only complaint is its a little higher than other Holiday Inns we've been in and there is no free breakfast. Monday thru Friday they do have free appetizers and a free drink during happy hour. Unfortunately we usually travel on weekends.

2751 New Brunswick Road Memphis TN

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria places you within a short walk of Wolfchase Galleria and within a mile (2 km) of Pump It Up. This 133-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Davies Manor Plantation and Bellevue Baptist Church are also near this Memphis hotel.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with full breakfast, available for a fee.


Rooms

All of Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria's 133 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Free newspapers, free local calls, and ironing boards are also standard.


Property features

Guests staying at Holiday Inn Hotel & Suites Memphis - Wolfchase Galleria enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a business center.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 3

Superior Room

King 1 | Queen 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 289 reviews