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Recent guest reviews

The property has declined in its appearance since 2020 when I visited in February. I hear it’s under new management and that is HIGHLY VISIBLE. It has more of a Super8 appearance now. Halls are dim. Weird smell- not an awful smell but not a “I love it here” smell. The rooms have these weird “window unit” air/heat units. It looks like a window unit you’d see at your grandma’s house. Then, a “front desk “ worker came knocking on my door @245am!! He didn’t wait for a response and proceeded to attempt to use a key to enter. I was not even dressed!! The checkin front desk worker was amazing!! However , I can’t come back just for her. I won’t be back.

Staff was great rooms are too small for the price the bathroom was not clean the soap dish was full of black stuff and the tub wasn’t clean I had to call and report kids running up and down the hall way (not the hotel fault) overall was ok… when called for towels I had to go get them most hotel make it comfortable by brining you towels but overall it was ok it will be a last hotel choice for me

Nothing

Its a quiet place, friendly staff and all but i asked for an extra blanket and was told there were none. Then in the in middle of the night my husband wakes me saying he killed a roach. Yes i have pictures. I couldnt sleep well the rest of the night thinking a roach was going to somehow reach my child. I dont do bugs MUCH LESS COCKROACHES!!!!!!!

Safe place convenient to where I was working

Safe and near where I was working. Fitness center was closed due to covid. Breakfast was hot and tasty.

Room smelled like mildew, D it had an air conditioner in the ceiling that was not circulating air to the entire Room. The elevators sounded horrible i walked to end of hall to use a different elevator because I did not trust the main one in the lobby Hey

I was promised breakfast. When I got there I saw a sign stating that there was no weekend breakfast. That is something I should have known before booking your hotel for Valentine's Day. You even advertised a hot breakfast online.

Staff was friendly and helpful. Room was clean and well kept.

The cleaning staff was kind and professional the front desk dropped the ball when different issues with the rooms came up with the rooms. The main issue was the key not working to access the room and we were forced to either remain in our room or leave the room unsecured or one person had to remain in the room while others went out to make sure we could get back into the room. When we should have been moved to another room

Need to remodel all rooms and new beds and new carpet all over hotel has a smell in this hotel and make sure they changed everything out the rooms new sheets ,pillows,blankets after each visit this virus is goin around please make the customer safe .

Hotel bed was very comfortable and the heating unit worked well. The tv was big and showed clear. The room was clean. The walls could use a fresh coat of paint and the bathroom sinks need to be replaced. It was clean but looked dingy and had scratches in it. Overall the room is basic with no refrig or microwave but verg comfortable for a nights stay.

The property was nice. My room was 103 and next to maintenance rooms. I heard water and other sounds all night. The breakfast was very good. The check was bad. Didn’t have the reservation and the clerk was terrible.

Us Highway 64 Memphis TN

Hotel highlights

  • Walking distance to Wolfchase Galleria
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Fitness center

Located in Wolfchase within a short walk of Wolfchase Galleria, Best Western Plus Galleria Inn & Suites is within 2 miles (3 km) of Saint Francis Hospital-Bartlett. This 108-room hotel has free self parking, a gym, and a 24-hour business center.


Rooms

Best Western Plus Galleria Inn & Suites's 108 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free local calls and ironing boards are also standard. Housekeeping is available once per stay.


Property features

Renovated in 2016, Best Western Plus Galleria Inn & Suites offers a gym, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Kitchen

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Small Room)

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (28) Couples (2) Family (14) Other (1)
4
Everyone

The property has declined in its appearance since 2020 when I visited in February. I hear it’s under new management and that is HIGHLY VISIBLE. It has more of a Super8 appearance now. Halls are dim. Weird smell- not an awful smell but not a “I love it here” smell. The rooms have these weird “window unit” air/heat units. It looks like a window unit you’d see at your grandma’s house. Then, a “front desk “ worker came knocking on my door @245am!! He didn’t wait for a response and proceeded to attempt to use a key to enter. I was not even dressed!! The checkin front desk worker was amazing!! However , I can’t come back just for her. I won’t be back.

By on May 7, 2022

Review comment responded on May 9, 2022

I apologize for any inconvenience as we value our guests' safety and will look into this matter. Again we do apologize.

3
Family

Staff was great rooms are too small for the price the bathroom was not clean the soap dish was full of black stuff and the tub wasn’t clean I had to call and report kids running up and down the hall way (not the hotel fault) overall was ok… when called for towels I had to go get them most hotel make it comfortable by brining you towels but overall it was ok it will be a last hotel choice for me

By on Feb 14, 2022

Review comment responded on Feb 19, 2022

We are sorry to see your stay was not exceptional as we always want the best for our guests.

5
Everyone

By on Nov 17, 2021

1
Family

Nothing

By on Oct 5, 2021

Review comment responded on Oct 8, 2021

We do apologize for any inconveniences

4
Family with small children

Its a quiet place, friendly staff and all but i asked for an extra blanket and was told there were none. Then in the in middle of the night my husband wakes me saying he killed a roach. Yes i have pictures. I couldnt sleep well the rest of the night thinking a roach was going to somehow reach my child. I dont do bugs MUCH LESS COCKROACHES!!!!!!!

By on Aug 15, 2021

Review comment responded on Aug 15, 2021

We apologize for any inconvenience and will look into this matter.

5
Everyone

By on Jul 14, 2021

Review comment responded on Jul 25, 2021

Thank you for your review and choosing to stay with us!

2
Everyone

By on Jun 30, 2021

5
Business Business

Safe place convenient to where I was working

By on May 26, 2021

Review comment responded on May 31, 2021

Thank you for choosing us!

4
Everyone

By on May 25, 2021

Review comment responded on Jun 4, 2021

Thank you for you rating!

5
Business Business

Safe and near where I was working. Fitness center was closed due to covid. Breakfast was hot and tasty.

By on May 20, 2021

Review comment responded on May 21, 2021

We thank you for your response and for staying with us!

Best Western Plus Galleria Inn & Suites

8635 Us Highway 64, Memphis, TN 38133-4122
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