Room smelled like mildew, D it had an air conditioner in the ceiling that was not circulating air to the entire Room. The elevators sounded horrible i walked to end of hall to use a different elevator because I did not trust the main one in the lobby Hey
I was promised breakfast. When I got there I saw a sign stating that there was no weekend breakfast. That is something I should have known before booking your hotel for Valentine's Day. You even advertised a hot breakfast online.
Staff was friendly and helpful. Room was clean and well kept.
The cleaning staff was kind and professional the front desk dropped the ball when different issues with the rooms came up with the rooms. The main issue was the key not working to access the room and we were forced to either remain in our room or leave the room unsecured or one person had to remain in the room while others went out to make sure we could get back into the room. When we should have been moved to another room
Need to remodel all rooms and new beds and new carpet all over hotel has a smell in this hotel and make sure they changed everything out the rooms new sheets ,pillows,blankets after each visit this virus is goin around please make the customer safe .
Hotel bed was very comfortable and the heating unit worked well. The tv was big and showed clear. The room was clean. The walls could use a fresh coat of paint and the bathroom sinks need to be replaced. It was clean but looked dingy and had scratches in it. Overall the room is basic with no refrig or microwave but verg comfortable for a nights stay.
The property was nice. My room was 103 and next to maintenance rooms. I heard water and other sounds all night. The breakfast was very good. The check was bad. Didn’t have the reservation and the clerk was terrible.
The night host was very crabby and yelled at another customer in front of us!! Otherwise everything was great and all the other employees nice and helpful! We loved our room with a king bed and a twin in it’s own little room!!
I didn't like the loud air conditioner unit in the room. I also didn't like that the fan in the bathroom came on each time you turn the light on in the bathroom.
Breakfast was excellent!! Waffle station, cereal and yogurt items along with eggs, pastries and sausage.
Quiet location and nice breakfast. Secure facility with security on site.
Location was excellent for all our activities for the week stay. The breakfast was excellent wish the time frame was extended for the weekend! Room was nice however there was noticeable mold on the ceiling of the bathroom, which could be prevented with cleaning and humidifier. Satellite Cable was great so many channels for viewing. Great WiFi signal for our devices. Only thing missing was a pool😔.
This hotel is very pleasant, we enjoyed the room and breakfast. We will definitely stay here again on our next trip to Memphis!
Located in Wolfchase within a short walk of Wolfchase Galleria, Best Western Plus Galleria Inn & Suites is within 2 miles (3 km) of Saint Francis Hospital-Bartlett. This 108-room hotel has free self parking, a fitness center, and a 24-hour business center.
Best Western Plus Galleria Inn & Suites's 108 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.
Renovated in 2016, Best Western Plus Galleria Inn & Suites offers a fitness center, free WiFi in public areas, and conference space. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.
Room smelled like mildew, D it had an air conditioner in the ceiling that was not circulating air to the entire Room. The elevators sounded horrible i walked to end of hall to use a different elevator because I did not trust the main one in the lobby Hey
I was promised breakfast. When I got there I saw a sign stating that there was no weekend breakfast. That is something I should have known before booking your hotel for Valentine's Day. You even advertised a hot breakfast online.
Thank you for staying with us. We appreciate your business. Due to the situation with covid we are limited to what we can have for breakfast. We do apologize for any inconvenience that you may have had.
Staff was friendly and helpful. Room was clean and well kept.
Thank you for staying with us. We appreciate your business. We are so glad you had a happy stay. We hope you come back soon and stay again.
Thank you for staying with us. We do appreciate your business. We hope you come visit again soon.
The cleaning staff was kind and professional the front desk dropped the ball when different issues with the rooms came up with the rooms. The main issue was the key not working to access the room and we were forced to either remain in our room or leave the room unsecured or one person had to remain in the room while others went out to make sure we could get back into the room. When we should have been moved to another room
Thank you for staying with us. We appreciate your business. We understand your concerns for the situation that you were in. We have talked to front desk and I assure you that it will be taken care of in a different manner if that should happen in the future. We sure hope you will give us another chance in the future to prove that you can have a successful stay at our property. Thank you!!
Need to remodel all rooms and new beds and new carpet all over hotel has a smell in this hotel and make sure they changed everything out the rooms new sheets ,pillows,blankets after each visit this virus is goin around please make the customer safe .
Thank you for staying with us. We appreciate your business. Housekeeping is aware of all the extra cleaning they must do in order for our guest to be safe. We hope you come back and stay with us.
Hotel bed was very comfortable and the heating unit worked well. The tv was big and showed clear. The room was clean. The walls could use a fresh coat of paint and the bathroom sinks need to be replaced. It was clean but looked dingy and had scratches in it. Overall the room is basic with no refrig or microwave but verg comfortable for a nights stay.
Thank you for staying with us. We appreciate your business. It's hasn't been long that we updated our hotel. We have microwaves and frigs in all our rooms in the cabinet under the TV's. We are sorry you weren't able to find them. We hope that you will give us another chance and come back and stay with us again.
Thank you for staying with us. We appreciate your business. We hope you come back soon.
The property was nice. My room was 103 and next to maintenance rooms. I heard water and other sounds all night. The breakfast was very good. The check was bad. Didn’t have the reservation and the clerk was terrible.
Thank you for staying with us. We appreciate your buisiness. We're so sorry you were unhappy with your stay. We appreciate you letting us know about the issues you had. We'll work hard to fix these issues for you and other guest in the future.
Thank you for staying with us. We appreciate your business. We hope you come back soon.
Thank you for staying with us. We appreciate your business. We're sorry you had issues. We will try hard to fix the issues. Thank you for letting us know.