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Four Points by Sheraton Memphis East

3.0 out of 5.0
Overview Reviews Amenities & Policies
5877 Poplar Ave, Memphis, TN
1-844-663-2269
3.4
out of 5
Average Guest Review
See all 45 reviews
Room cleanliness 4.0
Service & staff 3.5
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Business
  • Couples
  • Everyone

Recent guest reviews

I like the shampoo and body wash dispensers in the shower.

The front desk customer service representative Dynisha was very polite and courteous to my family and I. She greeted us with a smile and made us feel welcomed immediately. My compliments to the rest of your staff as well.

Horrible! For the past two weeks I have called this location up to 3 times to confirm any questions I had. While trying to figure out could I pay in cash for everything, I was told I could only pay for room in cash, while the incidental deposit had to be on a card. I get to Memphis to check in at 4:30 just to be told by the staff that EVERYTHING had to be paid for by card! At this point my bank is in Arkansas ONLY, and my friends bank is like 5 mins away. We get to her bank through traffic only to be told by phone that we can come back and pay in cash.... The pictures has to be old. In REALITY the rooms are VERY outdated. It felt like I was staying at the Motel 6. The lighting is absolutely horrible!!! Barely one person can fit in the tiny bathroom.

The hotel was excellent. However, this is the second time I have booked with Orbitz and had a major issue. Both times, my room has been cancelled for no reason. Both times the room was paid for in advance. I am a basketball parent and we travel often. Thank God for Sharod. He was able to get us booked and at a cheaper rate. I am very disappointed. Had he not been able to get us a room we would have been stuck sleeping on the bus in Memphis. I called Orbitz and the gentleman I spoke to was very nonchalant about the fact that Orbitz had our money but we had no room. Also, we got a cheaper rate at the hotel due to Orbiz mess up but I never got a refund for the original rate I paid...smh. I will use anyone but Orbiz from here on out. I CAN NOT risk this happening again!!!

We had to leave a $50.00 deposit and room was to be inspected upon departure. This is not a good way to conduct business. My family was not prepared to leave extra cash after room had been paid.

The place needs a remodel job, but the room was pleasingly clean. The bathroom was small but the needs were very comfortable. The breakfast gets 5 stars! It was excellent!

I had a great experience. The hall was quiet. Staff was excellent.

Cons: Mildewed tub/shower, undrinkable coffee in the room, and having the hood emblem of my car stolen after paying an extra $30 for overnight parking. Pros: Friendly staff & comfortable beds

Perfect for the weekend! My son and I had a great stay!

Great business hotel with a lot of incredible restaurant options within a mile or less. Great location next to Germantown on Poplar Ave.

In town for an interview this location was close to many different restaurants as well as stores within a very safe areas

The staff was friendly and polite, the room was clean and nicely decorated. Oddly built on interstate off-ramp piece of real estate but surprisingly no freeway noise! Worth the stay! Would stay here again.

No free breakfast, hard to get in and out if parking lot . Bathroom small hard to move around in and shut the door. pool is small

Hotel was great for the money. Clean rooms. Nice staff. I did not eat there. Great coffee in the lobby (not in the room). Right near all the good restaurants. Perfect for any business trip.

Our stay here was very convenient and comfortable. The only issues were the extremely loud and suspicious elevator and small bathroom. Besides the uneasy of taking the elevator and the tiny bathroom, our stay was comfortable.

Friendly staff but the hotel can be tricky to get to if you are unfamiliar with the area.

Friendly staff and clean room but location of hotel can be tricky to access if unfamiliar with area.

Staff was very helpful. the Breakfast Buffet is very reasonable.

All was well, enjoyed the stay, will return again soon

5 nights for business conference. Free parking. Very clean rooms. Option of no service for $5 credit each day chosen. A 3 + star hotel.

5877 Poplar Ave Memphis TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • Outdoor pool

Located in White Station within 2 miles (3 km) of Lichterman Nature Center, Four Points by Sheraton Memphis East is within a few miles (5 km) of other popular sights such as Opera Memphis. This 124-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Buffet breakfast is offered for a fee each morning from 6:30 AM to 9:30 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and 32-inch an LCD TV with cable channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.


Property features

At Four Points by Sheraton Memphis East, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4
$90* Per night/room Oct 13 - Oct 14

Room, 1 King Bed

King 1 | Sleeps 3

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 5

Guest reviews for Four Points by Sheraton Memphis East

Everyone (7) Business (12) Couples (12) Family (3) Friends (2) Other (7)
5
Business Business Travelers

I like the shampoo and body wash dispensers in the shower.

By on Jul 13, 2019

5
Families Family with small children

The front desk customer service representative Dynisha was very polite and courteous to my family and I. She greeted us with a smile and made us feel welcomed immediately. My compliments to the rest of your staff as well.

By on Jun 17, 2019

Review comment responded on Jun 19, 2019

Thanks for your AWESOME review and we appreciate your kind words about our staff. Please visit us again if you are ever in the Memphis area. Safe travels! Robin Jordan Director of Sales

1
Friends

Horrible! For the past two weeks I have called this location up to 3 times to confirm any questions I had. While trying to figure out could I pay in cash for everything, I was told I could only pay for room in cash, while the incidental deposit had to be on a card. I get to Memphis to check in at 4:30 just to be told by the staff that EVERYTHING had to be paid for by card! At this point my bank is in Arkansas ONLY, and my friends bank is like 5 mins away. We get to her bank through traffic only to be told by phone that we can come back and pay in cash.... The pictures has to be old. In REALITY the rooms are VERY outdated. It felt like I was staying at the Motel 6. The lighting is absolutely horrible!!! Barely one person can fit in the tiny bathroom.

By on May 18, 2019

5

pretty nice stay

Everyone

The hotel was excellent. However, this is the second time I have booked with Orbitz and had a major issue. Both times, my room has been cancelled for no reason. Both times the room was paid for in advance. I am a basketball parent and we travel often. Thank God for Sharod. He was able to get us booked and at a cheaper rate. I am very disappointed. Had he not been able to get us a room we would have been stuck sleeping on the bus in Memphis. I called Orbitz and the gentleman I spoke to was very nonchalant about the fact that Orbitz had our money but we had no room. Also, we got a cheaper rate at the hotel due to Orbiz mess up but I never got a refund for the original rate I paid...smh. I will use anyone but Orbiz from here on out. I CAN NOT risk this happening again!!!

By , from Oklahoma City on Apr 16, 2018

Review comment responded on Apr 23, 2018

Tanesha, Wow. We are so floored by your comments. I, of course, am sorry to see you experienced some issues during the booking process, but I am so happy to see that we got it resolved and made it better as a result! We can't wait for you to stay with us again, and I hope you have a wonderful week and safe travels.

4

deposit????

Everyone

We had to leave a $50.00 deposit and room was to be inspected upon departure. This is not a good way to conduct business. My family was not prepared to leave extra cash after room had been paid.

By , from Memphis on Mar 16, 2018

3

its ok

Everyone

The place needs a remodel job, but the room was pleasingly clean. The bathroom was small but the needs were very comfortable. The breakfast gets 5 stars! It was excellent!

By , from TN on Jan 13, 2018

Review comment responded on Jan 18, 2018

Jr, Thank you for the kind words about the cleanliness of the room and the breakfast! We are in the process of starting a renovation, and we would love for you to come back and stay with us once it is complete. Thanks again for your compliments and comments regarding your stay, and we look forward to having you come back and stay with us again.

4

nice hotel close to the city

Everyone

I had a great experience. The hall was quiet. Staff was excellent.

By , from Memphis TN on Nov 6, 2017

Review comment responded on Nov 11, 2017

Qua, Thank you so much for your kind words and awesome rating! We are so glad that you enjoyed you stay with us, and I'll let my team know to keep up the good work. We look forward to having you stay with us again next time you're in Memphis. Have a wonderful weekend!

2

disappointed

Everyone

Cons: Mildewed tub/shower, undrinkable coffee in the room, and having the hood emblem of my car stolen after paying an extra $30 for overnight parking. Pros: Friendly staff & comfortable beds

By , from Texas on Aug 26, 2017

Review comment responded on Aug 29, 2017

Becca, Thank you so much for taking the time to write us some feedback. I do apologize, but it seems as if you've confused us with another hotel. Our hotel does not charge for parking, and we have heard no reports of a car emblem being stolen off of a car. We do hope that next time you're in Memphis you'll give the Four Points a try! We'd love to have you stay with us. I hope you have a wonderful rest of the week!

4
Everyone

Perfect for the weekend! My son and I had a great stay!

By on Oct 24, 2016

4

business hotel with great restaurants all around

BusinessTravelers

Great business hotel with a lot of incredible restaurant options within a mile or less. Great location next to Germantown on Poplar Ave.

By , from Dallas, Tx on Feb 24, 2016

Review comment responded on May 21, 2016

We appreciate your business! Thanks for your positive review! Sincerely, Robin Jordan Director of Sales and Marketing

Four Points by Sheraton Memphis East

5877 Poplar Ave, Memphis, TN 38119
url importing https://www.orbitz.com/Memphis-Hotels-Four-Points-by-Sheraton-Memphis-East.h18504-p2.Hotel-Reviews

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.