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Recent guest reviews

This hotel was amazing! The rooms were so spacious and roomy for our family of 6. Everythimg was immaculately clean and the staff was helpful in getting extra blankets and a crib for us.

We stay at Embassy for great breakfast. COVID has shut down this and the replacement to the wonderful food is a terrible pre packged should have just stayed at a place with a bad breakfast

Easy access to interstate. Clean room and facilities Staff was OK- probably working long hours so doing their best. Pool area and fitness room were very cold as heating was not on.

Great experience as always at ES. Friendly staff.

Superb service, great hotel! Everything was clean and in good condition.

Staff was great they were knowledgeable about the surrounding area

Staff was friendly and accomodating. Building is surrounded by office buildings.

Mgrs reception had a little fruit and chips...nothing really and disappointing.

The decor is a bit dated, but most of all, we had to call twice to receive the required number of towels we needed and to get soap for the bathroom. The tub drain was also extremely slow and needs cleaned out.

It was clean people are nice check in was fast restaurant has great food

The staff was very nice and helpful. The room was very clean and spacious. We really enjoyed the complimentary breakfast. The omelettes were very delicious. Thanks for making our overnight stay delightful.

Very nice hotel near shopping centers and mall, and quick access to the highway. Cleaning could have been better. There were tiny pieces of broken jewelry left on the bathroom countertop, which let me know that it had not been cleaned properly from the previous tenant.

Nice hotel just a little noisy, you can hear the high way noise

Our favorite place to stay in Franklin. We have stayed here for 6 years and love it.

We were in town for a volleyball tournament and it was nice to have extra space to spread out rather than just a room with beds.

Good hotel to stay in with young kids. Space to spread out, close to the mall, and so happy they had disney jr. The only down side waa the restaurant staff and how much the atrium echoed.

Crescent Centre Dr Franklin TN

Hotel highlights

  • Free breakfast
  • Free wired Internet in public areas
  • Free parking
  • Onsite dining

Embassy Suites Nashville South/Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free self parking.


Dining

Free breakfast is included with your stay and is served each morning. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

All 250 accommodations afford space to spread out with a separate bedroom and living rooms. 37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At Embassy Suites Nashville South/Cool Springs, guests enjoy features like an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

2 Double Beds | Sleeps 6

Suite, One King Bed, Non-Smoking

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites Nashville South/Cool Springs

Everyone (15) Couples (5) Business (1) Family (9) Friends (2)
5
Family with small children Family

This hotel was amazing! The rooms were so spacious and roomy for our family of 6. Everythimg was immaculately clean and the staff was helpful in getting extra blankets and a crib for us.

By on Apr 20, 2021

Review comment responded on Apr 21, 2021

Dear Anonymous, I'm glad that our service and accommodations helped make for a nice trip. All compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area I hope we are your family's first choice for lodging. Sincerely, Brian Sims General Manager

3
Family

We stay at Embassy for great breakfast. COVID has shut down this and the replacement to the wonderful food is a terrible pre packged should have just stayed at a place with a bad breakfast

By on Apr 4, 2021

Review comment responded on Apr 7, 2021

Thank you for your feedback! We are sorry to hear that our breakfast was not up to your expectations but are happy to say that we are not offering any pre-packaged hot food at this time. We understand the inconvenience with modifications in our operations due to COVID and look forward to welcoming you back to our property in the future!

5
Everyone

By on Dec 30, 2020

Review comment responded on Jan 19, 2021

Thank you so much for your feedback and we are glad you enjoyed your stay! We look forward to welcoming you back to our property very soon!

4
Family with small children

Easy access to interstate. Clean room and facilities Staff was OK- probably working long hours so doing their best. Pool area and fitness room were very cold as heating was not on.

By on Dec 30, 2020

Review comment responded on Jan 19, 2021

Thank you so much for your feedback and we are glad you enjoyed your stay! We look forward to welcoming you back to our property very soon!

5
Everyone

By on Nov 23, 2020

Review comment responded on Nov 24, 2020

Thank you so much for your feedback and we are glad you enjoyed your stay! We look forward to welcoming you back to our property very soon!

5
Partner Couples Business Business

Great experience as always at ES. Friendly staff.

By on Oct 3, 2020

Review comment responded on Oct 3, 2020

We are glad to see that you enjoyed your stay with us and we look forward to seeing you again soon!

3
Everyone

By on Mar 19, 2020

Review comment responded on Mar 20, 2020

Dear Anonymous, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Mark Cherry General Manager

4
Everyone

By on Nov 16, 2019

5
Everyone

Superb service, great hotel! Everything was clean and in good condition.

By on Oct 18, 2019

5
Family Family

Staff was great they were knowledgeable about the surrounding area

By on Sep 30, 2019

Embassy Suites Nashville South/Cool Springs

820 Crescent Centre Dr, Franklin, TN 37067
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