Skip to main content
Beginning of main content

Embassy Suites Nashville South/Cool Springs

3.5 out of 5.0
  • Free cooked-to-order breakfast
  • Free wired Internet in ...
  • Free parking
  • Onsite dining

Recent guest reviews

Staff was friendly and accomodating. Building is surrounded by office buildings.

Mgrs reception had a little fruit and chips...nothing really and disappointing.

The decor is a bit dated, but most of all, we had to call twice to receive the required number of towels we needed and to get soap for the bathroom. The tub drain was also extremely slow and needs cleaned out.

It was clean people are nice check in was fast restaurant has great food

The staff was very nice and helpful. The room was very clean and spacious. We really enjoyed the complimentary breakfast. The omelettes were very delicious. Thanks for making our overnight stay delightful.

Very nice hotel near shopping centers and mall, and quick access to the highway. Cleaning could have been better. There were tiny pieces of broken jewelry left on the bathroom countertop, which let me know that it had not been cleaned properly from the previous tenant.

Nice hotel just a little noisy, you can hear the high way noise

Our favorite place to stay in Franklin. We have stayed here for 6 years and love it.

We were in town for a volleyball tournament and it was nice to have extra space to spread out rather than just a room with beds.

Good hotel to stay in with young kids. Space to spread out, close to the mall, and so happy they had disney jr. The only down side waa the restaurant staff and how much the atrium echoed.

Typical convention hotel that needs to be updated. The staff was excellent. The breakfast buffet was the best we've had.

The location is central to the area. Staff is very friendly. Rooms are a good size and kid friendly

Everything good Friendly van driver who gave us history of area on way into town

The interior of the hotel was beautiful and well kept; however, the room itself was disappointing. When we checked in we were not told where our room was located, we were just handed a key and told a room number. We had to ask how to get to the room (i.e. which elevator to take). When we entered the room, it was very dark, there were 2 lamps, one on the table and a standup lamp in the corner. We turned on the table lamp; however when we went to turn on the floor lamp, there was NO LIGHT BULB in it. I went to housekeeping and asked for a light bulb, we were there several days and asked more than once for a bulb - it was never provided. On top of this, we left for dinner on Friday night, when we returned to the hotel at approximately 9 pm, we could not access our room with our key. We called the front desk from our cell phone. We were told that the company was changing computer software and we would have to go get another key. I went to the desk where the clerk was very rude, didn't apologize for any inconvenience and just said well here you go. As expensive as this place was that was so disappointing. The breakfast that they put out was ice cold and I am pretty sure not up to health code as the meat was cold, eggs were cold as were the grits. We didn't par-take in it because we did not want to end up ill. Finally, we were told via the website that the hotel had free Wi-Fi; however we did not receive it and were told it was an additional charge.

Cooks coughing on food while cooking, no housekeeping done the entire time we were there. Had to wait for towels and toilet paper after repeated requests. Toilet overflowed and they said they would come back to clean bathroom and never did.

We stayed at this hotel for our son's wedding reception weekend. We had lots of folks for the wedding book here and it made our stay even more fun. Very convenient to our venue and restaurants. We will definitely stay at this location again.

We LOVED the free hot breakfast! It made the trip. Quiet rooms, nice pool and workout rooms.

This was a very nice place. It was close to many great restaurants. I recommend it to anyone.

We needed a night to escape from the cares of life. We found it! Peace and quiet in a great room. The staff was very professional!

Everything was top notch. Making the reservation was easy. Check in went smoothly. The room was everything we expected. The staff at happy hour and breakfast were superb.

820 Crescent Centre Dr Franklin TN

Hotel highlights

  • Free cooked-to-order breakfast
  • Free wired Internet in public areas
  • Free parking
  • Onsite dining

Embassy Suites Nashville South/Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 3.5-star hotel has 250 guestrooms and offers an indoor pool, a 24-hour fitness center, and free self parking.


Dining

Free cooked-to-order breakfast is offered each morning. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

A 37-inch LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a sofa bed, a living room, and a refrigerator.


Property features

Guests staying at Embassy Suites Nashville South/Cool Springs enjoy an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and limo/town car service. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a sauna, a conference center, and a 24-hour business center.

Room options

Suite, One King Bed, Non-Smoking

King 1 | Sleeps 4

Premier Corner Suite, Two Double Beds, Non-Smoking

Full 2 | Sleeps 6

Suite, 1 King Bed, Non Smoking (2 Rooms)

King 1 | Sleeps 4

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

Full 2 | Sleeps 6

Guest reviews for Embassy Suites Nashville South/Cool Springs

Everyone (10) Business (2) Couples (9) Family (8) Friends (3) Other (2)
5
Family with small children

Staff was friendly and accomodating. Building is surrounded by office buildings.

By on Jul 30, 2019

Review comment responded on Aug 22, 2019

Thank you so much for taking the time to provide us feedback during your stay. We really enjoyed reading this. It was very appreciative and informative as we continue on improving on our overall customer service. We hope you all back to see us again real soon.

4
Families Families

Mgrs reception had a little fruit and chips...nothing really and disappointing.

By on Jul 27, 2019

Review comment responded on Jul 28, 2019

Thank you for taking the time to share with us your experience at our hotel. We apologize for the lack of variety at our reception. That is unlike our reception, but we have escalated this feedback to our food/beverage manager in order to better serve our guests. Thank you again for this feedback, we really appreciated it. Come back and visit us again. We would love another chance to leave a better impression.

3
Everyone

The decor is a bit dated, but most of all, we had to call twice to receive the required number of towels we needed and to get soap for the bathroom. The tub drain was also extremely slow and needs cleaned out.

By on Jul 7, 2019

Review comment responded on Jul 28, 2019

Thank you for this feedback! We are scheduled to have a renovation within this coming year. And the our decor and bathrooms are on the list to update first. We hope that you all continue on staying at our property and visit us again soon.

5
Families

It was clean people are nice check in was fast restaurant has great food

By on Apr 9, 2019

Review comment responded on Apr 11, 2019

Thank you for this positive feedback! Our hotel and team is always seeking ways in improving our overall customer service from our guests. We are pleased that we provided a home away from home experience during your stay. Come back soon to stay with us again.

5
Friends

The staff was very nice and helpful. The room was very clean and spacious. We really enjoyed the complimentary breakfast. The omelettes were very delicious. Thanks for making our overnight stay delightful.

By on Apr 7, 2019

Review comment responded on Apr 11, 2019

Thank you for this positive feedback! Our hotel and team is always seeking ways in improving our overall customer service from our guests. We are pleased that we provided a home away from home experience during your stay. Come back soon to stay with us again.

5
Everyone

Very nice hotel near shopping centers and mall, and quick access to the highway. Cleaning could have been better. There were tiny pieces of broken jewelry left on the bathroom countertop, which let me know that it had not been cleaned properly from the previous tenant.

By on Dec 19, 2018

Review comment responded on Dec 20, 2018

Thank you for taking a moment to share with our hotel about your experience during your stay. Thank you for your positive feedback. We want our guests to have a home away from home experience at our hotel, and our hotel is very pleased that we were able to achieve that during your stay. We hope to see you in the near future at our hotel.

5

nice hotel

Everyone

Nice hotel just a little noisy, you can hear the high way noise

By on Jun 8, 2018

Review comment responded on Jun 9, 2018

Thank you for taking the time to share your experience regarding your stay at our hotel. We want our guests to have a home away from home experience while staying at our hotel, and I am pleased to hear that our hotel achieved that during your stay. We will be passing along your feedback to our team in order to improve on our costumer service. We hope to see you all in the near future.

5
Everyone

Our favorite place to stay in Franklin. We have stayed here for 6 years and love it.

By on May 28, 2018

Review comment responded on Jun 2, 2018

Thank you for taking a moment to provide feedback about your stay at our hotel. I am happy that you found your stay at our to your liking. We want our guests to have a home away from home experience while staying at our hotel, and I am pleased that our hotel was able to achieve that for you. Our hotel team cannot wait to see you all back during your next stay.

4

convenient to downtown franklin and shopping

Everyone

We were in town for a volleyball tournament and it was nice to have extra space to spread out rather than just a room with beds.

By on Feb 20, 2018

Review comment responded on Feb 25, 2018

Thank you for your review. We are glad you enjoyed your stay. We apologize the inconvenience you experienced during the fire alarm. We do hope that you will stay with us again on your next visit to this area and we appreciate the comments.

4

a lot if space to soread out!

Everyone

Good hotel to stay in with young kids. Space to spread out, close to the mall, and so happy they had disney jr. The only down side waa the restaurant staff and how much the atrium echoed.

By , from Washington on Jan 16, 2018

Review comment responded on Jan 19, 2018

Thank you for your review, I am glad your family was able to enjoy your time at the hotel. We hope to see you again soon!

Embassy Suites Nashville South/Cool Springs

820 Crescent Centre Dr, Franklin, TN 37067
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.