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Embassy Suites by Hilton Franklin Cool Springs

3.5 star property
Hotel with free breakfast, near CoolSprings Galleria

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Lobby
Lobby
Restaurant
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Laundry
  • Parking available

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, The Factory
    ‪6 min drive‬
  • Place, Franklin Theatre
    ‪8 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Corner Suite, Two Double Beds, Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Premier Corner Suite, Two Double Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, Non Smoking

Presidential Suite, Non Smoking | Living area | 37-inch LCD TV with cable channels, TV, pay movies

Presidential Suite, Non Smoking

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.2 out of 10
Wonderful
(82 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite Two Double and One Sofa Bed Corner

1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite Two Double and One Sofa Bed Corner

9.0 out of 10
Wonderful
(22 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(81 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Franklin

Embassy Suites by Hilton Franklin Cool Springs places you within 2 miles (3 km) of Aspen Grove Park and CoolSprings Galleria. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 2 min drive - 0.9 miles
  • The Factory - 6 min drive - 4.3 miles
  • Franklin Theatre - 8 min drive - 5.4 miles
  • Carnton Plantation - 9 min drive - 6.0 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Jason's Deli - ‬3 min drive
  • ‪Panda Express - ‬3 min drive
  • ‪Chuy's - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Hotel with free breakfast, near CoolSprings Galleria
Embassy Suites by Hilton Franklin Cool Springs features an indoor pool, a 24-hour gym, and meeting rooms. Self parking is offered for USD 12 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Oct 12 - Oct 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (16,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Dogs and cats only
  • 2 total (45 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Franklin Cool Springs?

Embassy Suites by Hilton Franklin Cool Springs offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on Oct 26, 2025 start from $138.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Embassy Suites by Hilton Franklin Cool Springs?

This hotel is located in Franklin, close to CoolSprings Galleria, The Factory, and Crockett Park. You'll also find Aspen Grove Park and Franklin Farmers Market within a short drive.

Is there parking available at Embassy Suites by Hilton Franklin Cool Springs?

Yes, secured parking is offered for USD 12 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Embassy Suites by Hilton Franklin Cool Springs include a casino at the property?

No, Embassy Suites by Hilton Franklin Cool Springs doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Franklin Cool Springs?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at Embassy Suites by Hilton Franklin Cool Springs?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Embassy Suites by Hilton Franklin Cool Springs have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Franklin Cool Springs have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Franklin Cool Springs serves free buffet breakfast each morning from its restaurant.

Does Embassy Suites by Hilton Franklin Cool Springs allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Franklin Cool Springs for a fee of USD 75 per accommodation, per stay. A deposit of USD 75.00 per stay is collected.

Does Embassy Suites by Hilton Franklin Cool Springs have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Embassy Suites by Hilton Franklin Cool Springs?

The closest major airport to Embassy Suites by Hilton Franklin Cool Springs is Nashville International Airport (BNA), which is 20.5 mi away (23 minutes by car). Another top airport is Smyrna, TN (MQY), which is located 26 mi away (33-minute drive).

Can I book a room with a balcony at Embassy Suites by Hilton Franklin Cool Springs?

No, at Embassy Suites by Hilton Franklin Cool Springs, there aren't any guestrooms that list a balcony.

Does Embassy Suites by Hilton Franklin Cool Springs offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Embassy Suites by Hilton Franklin Cool Springs.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 540 out of 1001 reviews
Rating 8 - Good. 204 out of 1001 reviews
Rating 6 - Okay. 109 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Clifford

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn't cleaned, and there was a strong odor as soon as you entered, as if it hadn't been cleaned properly. The carpet smells bad, and the three towels were not cleaned and had spots. I was told by faculty that you all do not use bleach. The mirror in the restroom was dirty and looked as if someone had just checked out.
Stayed 2 nights in Jun 2025

8/10 Good

Bryan

Stayed 1 night in Jun 2025

8/10 Good

Jessica

Traveled with family
Disliked: Amenities
Property was nice, breakfast was ok and had to find someone to make eggs, toilet in room was broken had to go to main level to use bathroom, AC in room was loud- made a weird noise.
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Khristina

Liked: Property conditions & facilities
It was more expensive than nearby hotels and
Stayed 1 night in Jun 2025

10/10 Excellent

Janine R Lid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast area and quiet room.
Stayed 1 night in Jun 2025

6/10 Okay

Apache

Business traveler
Liked: Cleanliness, staff & service, amenities
Old from inside, everything old.
Stayed 1 night in Jun 2025

4/10 Poor

Stephanie

Traveled with family

AC didn’t work in our room, they gave us a box fan

I stayed for one night with my husband and 2 children. The AC wasn’t working and at 8:30 pm the maintenance brought us a box fan for our room. We weren’t happy. Won’t stay here again.
Stayed 1 night in Jun 2025

2/10 Terrible

Tonya

Traveled with family
Disliked: Room comfort

Never again

There isn’t anything in walking distance The staff was very unpleasant We will never be back The breakfast isn’t started until 7 on the weekend. We didn’t like it we like to do things early and I was lead to believe things we’re a lot closer
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexandrea

Stayed 1 night in Jun 2025

2/10 Terrible

juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in Jun 2025

10/10 Excellent

SENORA

Stayed 2 nights in May 2025

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

DeKarla

Stayed 2 nights in May 2025

8/10 Good

Lotosha

Stayed 2 nights in Jun 2025

2/10 Terrible

Megan

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Had bed bugs and didn't stay trying to get a refund horrible
Stayed 1 night in Jun 2025

4/10 Poor

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The hotel overall was nice, but the air conditioning in our room wasn’t working properly. With a baby and two young kids, we asked to switch rooms. We were told they were totally booked and there was no maintenance person on site and we’d be given a $50 discount. Also, at the restaurant, we went as soon as they opened for dinner at 5pm. We ordered pretty quickly after sitting down but it took around 45 minutes to get our food (this is pretty much bar style food, just heat it up). The waitress was the only one working a very rude. I’m not sure why on a Friday night of a busy weekend in Nashville ( the CMAs), this hotel would only staff 1 person in dining and no maintenance person. We were not impressed and won’t be going back.
Stayed 1 night in Jun 2025

2/10 Terrible

Satyanarayana, Austin

Not happy
Stayed 1 night in Jun 2025

4/10 Poor

Jataun

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the brand embassy suites itself but this location fell short of expectations. I stayed there for a ball tournament over the weekend. The place is dated and in dire need of upgrades. The room smelled of mold or wet socks from carpet. The faucet handle kept coming off the hot water handle. The shower was lacking. Poor water stream and I wouldn’t dare take a bath there. Do not recommend this location.
Stayed 1 night in Jun 2025

6/10 Okay

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities
The lobby and staff at this hotel were great. Unfortunately our room was disgusting. The first thing we noticed was the musty smell, almost smelled like cat urine. There were huge stains on the couch that made us not want to sit on it. Tons of stains on the walls that could easily be wiped down by cleaning staff. The bathroom was the worst part, there was visible mold around the tub and the shower itself was horrible. If you have any kind of minor mobility issues, get an accessible room because the tub was curved, not flat on the bottom. I don’t think I would stay at this hotel again.
Stayed 1 night in Jun 2025

10/10 Excellent

john, Huntington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traffic in this area is horrible, but the hotel is excellent.
Stayed 1 night in May 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025

6/10 Okay

Jeremy

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always great, the breakfast was wonderful. The rooms are amazing.
Stayed 1 night in May 2025

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