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Recent guest reviews

Great location just off of the highway and amidst an office park. The parking lot was plenty for our stay and we loved the wide and open atrium. We were out and about so didn't get to experience the happy hour but the breakfast spread is one of the best, especially the made for order custom omelette! The suites were spacious and everything was convenient. Our bathroom was in need of updates though, as the bathtub was warped that it collected water and rust in the middle and the sides did had constant moisture spots penetrating the granite.

Nice property. Well maintained and easy to get to.

Loved the key on my phone.

Some stuff was not very clean, and the TV remote had bad batteries. They did not have pancakes with strawberries and whipped cream. Overall it was a great stay! Definitely would come back.

The staff was nice the breakfast food was good the room was nice and clean just had a mildew old smell but other than that it was great

Embassy Suites is always a great stay!

Front desk gave us the wrong room number. There were still spoiled food left in the fridge from the previous guest and a used mineral bottle was found i on the bedroom floor. Probably they were not able to clean thoroughly because of limited staff. Glad it was just for a 2 night stay.

Good location & great service.

Beautiful hotel

The room was clean, beds were comfortable. The pool was green and my kids who swam said the water "tasted bad". The breakfast was delicious and breakfast staff were all friendly. One of my children was sick and threw up in the bathroom in the middle of the night. Unfortunately when my husband went down to the front desk for assistance, the staff said they were the only staff member on site and didn't know where the appropriate cleaning supplies were. For the price we paid, I expected a more up to date property and a clean pool.

The first room we were put in had mold, but they switched rooms for us. The first guy at the desk that we spoke to was not very nice, but then the manager stepped in and took care of us. The breakfast is pretty good, has lots of options. The pool is great and is open until 11pm. ... know there is no restaurant here. That was a big challenge for us, but uber eats came to the rescue. We would stay here again.

room was very big. hotel lobby design is very nice. rooms were quiet and bed was comfy. shower pressure wasn’t too great, but room was very clean. would stay here again.

This hotel was amazing! The rooms were so spacious and roomy for our family of 6. Everythimg was immaculately clean and the staff was helpful in getting extra blankets and a crib for us.

We stay at Embassy for great breakfast. COVID has shut down this and the replacement to the wonderful food is a terrible pre packged should have just stayed at a place with a bad breakfast

Easy access to interstate. Clean room and facilities Staff was OK- probably working long hours so doing their best. Pool area and fitness room were very cold as heating was not on.

Great experience as always at ES. Friendly staff.

Crescent Centre Dr Franklin TN

Hotel highlights

  • Free buffet breakfast
  • Free wired Internet in public areas
  • Onsite dining
  • Indoor pool

Embassy Suites Nashville South/Cool Springs places you within 2 miles (3 km) of Aspen Grove Park and CoolSprings Galleria. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.


Rooms

37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.


Property features

At Embassy Suites Nashville South/Cool Springs, guests enjoy features like an indoor pool, a 24-hour gym, and a sauna. Self parking is offered for USD 5 per day. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

2 Double Beds | Sleeps 6

Suite, One King Bed, Non-Smoking

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites Nashville South/Cool Springs

Everyone (7) Couples (3) Family (11)
5
Family

Great location just off of the highway and amidst an office park. The parking lot was plenty for our stay and we loved the wide and open atrium. We were out and about so didn't get to experience the happy hour but the breakfast spread is one of the best, especially the made for order custom omelette! The suites were spacious and everything was convenient. Our bathroom was in need of updates though, as the bathtub was warped that it collected water and rust in the middle and the sides did had constant moisture spots penetrating the granite.

By on Jul 6, 2022

Review comment responded on Jul 6, 2022

Dear Kyung Hee, Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed our location, as well as our breakfast. Our hotel aims to provide a great experience, and your feedback, including recommendations for improvement, helps us to succeed in this area. We look forward to welcoming you back to our hotel in the future. Best, Joe Browning General Manager

5
Family with small children

Nice property. Well maintained and easy to get to.

By on May 25, 2022

Review comment responded on Jun 13, 2022

Dear misty, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip. Best, Joe Browning General Manager

4
Family

Loved the key on my phone.

By , from Knoxville on May 13, 2022

Review comment responded on May 13, 2022

Dear Larry, I'm glad that we met your expectations. We can't thank you enough for staying with us and hope to host you again shortly. Best, Joe Browning General Manager

4
Family Friends

Some stuff was not very clean, and the TV remote had bad batteries. They did not have pancakes with strawberries and whipped cream. Overall it was a great stay! Definitely would come back.

By on Apr 6, 2022

Review comment responded on Apr 7, 2022

Dear Tristan, On behalf of our entire team, I would like to thank you for your sincere review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Joe Browning General Manager

5
Partner Couples

The staff was nice the breakfast food was good the room was nice and clean just had a mildew old smell but other than that it was great

By on Feb 9, 2022

Review comment responded on Feb 9, 2022

Dear Tarangella L, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Joe Browning General Manager

5
Business Business

Embassy Suites is always a great stay!

By on Jan 31, 2022

Review comment responded on Feb 1, 2022

Dear David, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Joe Browning General Manager

3
Family with small children

Front desk gave us the wrong room number. There were still spoiled food left in the fridge from the previous guest and a used mineral bottle was found i on the bedroom floor. Probably they were not able to clean thoroughly because of limited staff. Glad it was just for a 2 night stay.

By on Jan 5, 2022

Review comment responded on Jan 6, 2022

Dear Emmanuel, I’m sorry for the mistake our associates made and that your room was not met with our excellence in service. Thank you for bringing your concerns to our attention. Your feedback assists us in our mission to continuously improve guest satisfaction. Your experience is not typical of our hotel and we hope you will return for a flawless visit in the future. Sincerely, Joe Browning General Manager

4
Partner Couples

Good location & great service.

By , from Collierville on Dec 16, 2021

Review comment responded on Dec 17, 2021

Dear Dustine, I'm thrilled to learn we were well suited to your needs; thanks for taking the time to share your experience. It's wonderful to know you enjoyed our location and service. We appreciate your recommendation, but of course, the highest form of praise would be your return! Best, Brian Sims General Manager

5
Everyone

By on Dec 14, 2021

5
Family

Beautiful hotel

By on Nov 8, 2021

Review comment responded on Nov 9, 2021

Dear Racheal, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit. Best, Brian Sims General Manager

Embassy Suites Nashville South/Cool Springs

820 Crescent Centre Dr, Franklin, TN 37067
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