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Recent guest reviews

We had to change 3 different suites when we come…suites were so dirty and smelling like mold and cigarettes. It was disgusting

Great

This facility has gone way downhill since we stayed there,10 years ago. Generally shabby and poorly maintained building. The lobby bathrooms were dirty and missing basic supplies. The worn out mattresses and crumbly pillows in our room should have been replaced a long time ago. Shampoo/ conditioner dispensers in our room were empty. Guest floor carpets were in severe need of vacuuming, especially near the elevators. The staff works hard, but seems clueless - the language barrier can be problematic when trying to get responses to basic questions/requests.

Most of the night it sounded like there was a bridge above our heads with cars coming onto then off the bridge and making a loud noise. It was terrible. In reality it was probably pipes making loud noises but it was consistent and kept our whole party up (5). Toilet also leaking at base and really gross knowing you accidentally stepped in toilet water and so did your kids and it’s all over floor and in beds now.

N/a

The cookies and punch were a refreshing wecome.

I enjoyed the breakfast and happy hour.

All of the staff were friendly and helpful. We enjoyed the comfort of our room and the area was safe. I would recommend this hotel and would stay here again.

spacious room

Great location just off of the highway and amidst an office park. The parking lot was plenty for our stay and we loved the wide and open atrium. We were out and about so didn't get to experience the happy hour but the breakfast spread is one of the best, especially the made for order custom omelette! The suites were spacious and everything was convenient. Our bathroom was in need of updates though, as the bathtub was warped that it collected water and rust in the middle and the sides did had constant moisture spots penetrating the granite.

Nice property. Well maintained and easy to get to.

Loved the key on my phone.

Some stuff was not very clean, and the TV remote had bad batteries. They did not have pancakes with strawberries and whipped cream. Overall it was a great stay! Definitely would come back.

The staff was nice the breakfast food was good the room was nice and clean just had a mildew old smell but other than that it was great

Embassy Suites is always a great stay!

Front desk gave us the wrong room number. There were still spoiled food left in the fridge from the previous guest and a used mineral bottle was found i on the bedroom floor. Probably they were not able to clean thoroughly because of limited staff. Glad it was just for a 2 night stay.

Good location & great service.

Hotel highlights

  • Free buffet breakfast
  • Free wired Internet in public areas
  • Onsite dining
  • Indoor pool

Embassy Suites by Hilton Nashville South Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free daily manager's reception.


Rooms

37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities.


Property features

Embassy Suites by Hilton Nashville South Cool Springs features an indoor pool, a 24-hour gym, and meeting rooms. Self parking is offered for USD 10 per day. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 King Bed | Sleeps 4

Suite, Accessible, Non Smoking

2 Double Beds | Sleeps 6

Suite, One King Bed, Non-Smoking

1 King Bed | Sleeps 4

Guest reviews for Embassy Suites by Hilton Nashville South Cool Springs

Everyone (8) Couples (5) Family (10)
1
Everyone

We had to change 3 different suites when we come…suites were so dirty and smelling like mold and cigarettes. It was disgusting

By on Jul 24, 2023

Review comment responded on Aug 3, 2023

Dear Drazen,Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as to team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority.Sincerely,Marek Vesely General Manager

5
Family Friends Business Business

Great

By on May 19, 2023

Review comment responded on May 19, 2023

Dear Jocelyne,Thank you for choosing us! We are happy to hear you enjoyed your stay! Your generous rating is greatly appreciated, and we can’t wait to host you again. Best,Lissa HagewoodGeneral Manager

2
Partner Couples

This facility has gone way downhill since we stayed there,10 years ago. Generally shabby and poorly maintained building. The lobby bathrooms were dirty and missing basic supplies. The worn out mattresses and crumbly pillows in our room should have been replaced a long time ago. Shampoo/ conditioner dispensers in our room were empty. Guest floor carpets were in severe need of vacuuming, especially near the elevators. The staff works hard, but seems clueless - the language barrier can be problematic when trying to get responses to basic questions/requests.

By on May 16, 2023

Review comment responded on May 17, 2023

Dear Bella,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Lissa Hagewood Assistant General Manager

5
Everyone

By on May 13, 2023

Review comment responded on Jun 10, 2023

Thank you for staying at Embassy Suites South Nashville Cool Springs. We hope you come back and visit soon!

2
Everyone

Most of the night it sounded like there was a bridge above our heads with cars coming onto then off the bridge and making a loud noise. It was terrible. In reality it was probably pipes making loud noises but it was consistent and kept our whole party up (5). Toilet also leaking at base and really gross knowing you accidentally stepped in toilet water and so did your kids and it’s all over floor and in beds now.

By on Mar 14, 2023

Review comment responded on Mar 15, 2023

Dear Graham,I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Joe BrowningGeneral Manager

4
Business Business

N/a

By on Feb 14, 2023

Review comment responded on Feb 14, 2023

Dear Melanie,Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.Best,Joe BrowningGeneral Manager

5
Family

The cookies and punch were a refreshing wecome.

By on Jan 28, 2023

Review comment responded on Jan 28, 2023

Dear Mary,We are happy to hear from you and are delighted to know you had a great experience with us. We believe the details make the trip, and we love to hear it set the tone for a great stay! It was a pleasure to host you; please visit us again soon.Best,Joe BrowningGeneral Manager

5
Everyone

By on Jan 2, 2023

5
Partner Couples

I enjoyed the breakfast and happy hour.

By , from East Orange on Nov 8, 2022

Review comment responded on Nov 9, 2022

Dear Tracey,We are so appreciative of your kind review. It is rewarding to know that you enjoyed our breakfast and happy hour. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.Best,Joe BrowningGeneral Manager

5
Family

All of the staff were friendly and helpful. We enjoyed the comfort of our room and the area was safe. I would recommend this hotel and would stay here again.

By , from Fancy Farm on Oct 10, 2022

Review comment responded on Oct 11, 2022

Dear Seth,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,Joe BrowningGeneral Manager

Embassy Suites Nashville South/Cool Springs

820 Crescent Centre Dr, Franklin, TN 37067
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