Decent hotel near the highway. The outside firepit and pool closes at 10. Wish the firepit area would of been open later.
Beautiful hotel. Very clean. Loved the two gals who checked us in when we arrived on Thursday at 6:15 pm. They gave us many ideas of what to do while visiting.
Everything was good. Not enough towels in bathroom.
Hotel does not have th business to fully open. Restaurant is closed and they have minimal staffing. Low flow shower head we had was awful hotel was constructed in 2018.
I was in town for a wedding. As we were running late, we did not take the shuttle provided by the wedding party but intended to have the hotel shuttle drop us off at the church as the front desk person told us it was one stop up the road and only 10-15 minutes. Once in the shuttle van, it became apparent that the church was 30 minutes away, out of range and having to then jump into our car, we were late for the wedding missing part of the ceremony which was our only reason to be there.
The staff was very professional and they made our stay relaxing. It’s nice to stay at a hotel where you are valued and the staff treats everyone like they are VIP
Friendly staff was very welcoming and joked around with us as we arrived late to the hotel. Also made sure that we got our 2 reservations combined into one so we wouldn’t have to change rooms during our stay
Pool is nice. Pool towels were nice as well. Staff is super friendly.
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Great view on corner room. Room was clean and quiet.
Very nice hotel. Great location and price. Very highly recommend.
Hilton Franklin Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 244-room, 4-star hotel has conveniences like a 24-hour fitness center, free self parking, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.
All of Hilton Franklin Cool Springs's 244 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. 49-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are other standard amenities.
At Hilton Franklin Cool Springs, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-in.
Decent hotel near the highway. The outside firepit and pool closes at 10. Wish the firepit area would of been open later.
Beautiful hotel. Very clean. Loved the two gals who checked us in when we arrived on Thursday at 6:15 pm. They gave us many ideas of what to do while visiting.
Thank you for choosing us as your home away from home! We look forward to welcoming you back in not so distant future.
Thanks for staying with us. We appreciate your feedback!
Everything was good. Not enough towels in bathroom.
Thank you for the great review!
Hotel does not have th business to fully open. Restaurant is closed and they have minimal staffing. Low flow shower head we had was awful hotel was constructed in 2018.
Thank you so much for choosing Hilton Franklin Cool Springs and for your review. We hope next time you come we will be fully opened and you will get to enjoy all of our amenities!
Thank you for your 5* review!
I was in town for a wedding. As we were running late, we did not take the shuttle provided by the wedding party but intended to have the hotel shuttle drop us off at the church as the front desk person told us it was one stop up the road and only 10-15 minutes. Once in the shuttle van, it became apparent that the church was 30 minutes away, out of range and having to then jump into our car, we were late for the wedding missing part of the ceremony which was our only reason to be there.
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry we did not provide you with the service you deserve, we can assure you this is not usual for our property. We hope you will consider staying with us in the future.
Thank you for your 4* rating! We look forward to welcoming you back.
Thank you for your 5* review!
The staff was very professional and they made our stay relaxing. It’s nice to stay at a hotel where you are valued and the staff treats everyone like they are VIP
Thank you for choosing Hilton Franklin Cool Springs for your recent stay. I am happy to see you enjoyed your stay with us and were able to relax and enjoy. We hope to see you soon! Yours In Hospitality Jana Moon Director of Front Office Ops.
Thank you for staying with us and for the great review! We do have a firepit and outdoor area on our first floor that is opened 24/7. :) We look forward to welcoming you back on your next trip to middle Tennessee.