We stayed at this property a total of 8 nights and from the beginning every detail has a hassle. From check in where we’re were double charged for our room even though we showed our receipt that the room had been pre paid, to try to get our breakfast vouchers which were were already prepaid, but seemed to be a significant deal for reception to process. We were even told that “we don’t get breakfast the day we check out”? Then there were the the “we don’t change sheets” and “clean rooms” during your stay, which left us having to go to the front desk for towels and toliet paper, and trying deal with disposing of our trash daily. We paid an average rate with taxes of $400 per night and this hotel was way way below pair on customer service.
Property was very clean. Staff was very polite and professional.
Nice. Clean.
Very nice and clean hotel.
Decent hotel near the highway. The outside firepit and pool closes at 10. Wish the firepit area would of been open later.
Beautiful hotel. Very clean. Loved the two gals who checked us in when we arrived on Thursday at 6:15 pm. They gave us many ideas of what to do while visiting.
Everything was good. Not enough towels in bathroom.
Hotel does not have th business to fully open. Restaurant is closed and they have minimal staffing. Low flow shower head we had was awful hotel was constructed in 2018.
I was in town for a wedding. As we were running late, we did not take the shuttle provided by the wedding party but intended to have the hotel shuttle drop us off at the church as the front desk person told us it was one stop up the road and only 10-15 minutes. Once in the shuttle van, it became apparent that the church was 30 minutes away, out of range and having to then jump into our car, we were late for the wedding missing part of the ceremony which was our only reason to be there.
The staff was very professional and they made our stay relaxing. It’s nice to stay at a hotel where you are valued and the staff treats everyone like they are VIP
Friendly staff was very welcoming and joked around with us as we arrived late to the hotel. Also made sure that we got our 2 reservations combined into one so we wouldn’t have to change rooms during our stay
Pool is nice. Pool towels were nice as well. Staff is super friendly.
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Great view on corner room. Room was clean and quiet.
Located within a mile (2 km) of Aspen Grove Park, Hilton Franklin Cool Springs is within 2 miles (3 km) of CoolSprings Galleria. This 244-room, 4-star hotel has conveniences like a 24-hour gym, free self parking, and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.
49-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities. Housekeeping is available on request.
At Hilton Franklin Cool Springs, guests have access to a 24-hour gym, free WiFi in public areas, and conference space. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and a terrace.
We stayed at this property a total of 8 nights and from the beginning every detail has a hassle. From check in where we’re were double charged for our room even though we showed our receipt that the room had been pre paid, to try to get our breakfast vouchers which were were already prepaid, but seemed to be a significant deal for reception to process. We were even told that “we don’t get breakfast the day we check out”? Then there were the the “we don’t change sheets” and “clean rooms” during your stay, which left us having to go to the front desk for towels and toliet paper, and trying deal with disposing of our trash daily. We paid an average rate with taxes of $400 per night and this hotel was way way below pair on customer service.
Property was very clean. Staff was very polite and professional.
Thanks Mr. John for the wonderful feedback, hopefully we can have you stay on property again when you are back in the area.
Nice. Clean.
Thanks for the wonderful feedback. hope you can stay with us again . Happy New Year!
Very nice and clean hotel.
Thank you for great review!
Decent hotel near the highway. The outside firepit and pool closes at 10. Wish the firepit area would of been open later.
Thank you for staying with us and for the great review! We do have a firepit and outdoor area on our first floor that is opened 24/7. :) We look forward to welcoming you back on your next trip to middle Tennessee.
Beautiful hotel. Very clean. Loved the two gals who checked us in when we arrived on Thursday at 6:15 pm. They gave us many ideas of what to do while visiting.
Thank you for choosing us as your home away from home! We look forward to welcoming you back in not so distant future.
Thanks for staying with us. We appreciate your feedback!
Everything was good. Not enough towels in bathroom.
Thank you for the great review!
Hotel does not have th business to fully open. Restaurant is closed and they have minimal staffing. Low flow shower head we had was awful hotel was constructed in 2018.
Thank you so much for choosing Hilton Franklin Cool Springs and for your review. We hope next time you come we will be fully opened and you will get to enjoy all of our amenities!
Hi Ms. Jessica, I apologize that you did not get the full Hilton service at our property. If you are a Hilton Honors member I can put points in your account to make that right. Hopefully you can give us the chance to make your next stay in the area better. Thank.