Really hip, cool & has everything you need in a stylish, laid back atmosphere. Love it!
The property overall was okay. I gave it three stars because they don’t clean your room until after you leave. With two you boys, one in diapers & another sometimes in pull-ups that can be a smelly room. Also, we arrived be Thanksgiving, and our safe was malfunctioning. They said after Thanksgiving someone could fix it. Never happened. I would think with pet friendly hotel the wouldn’t have carpet in the lobby. It was stained everywhere. Or at least clean it.
Front desk team was great, very kind and efficient. Room was very clean. Loved those things. But whoa can you hear the highway from this place! I wasn’t facing the highway and I heard so much traffic noise. Definitely bring quality ear plugs if you struggle to sleep at all. Everything else was really lovely so better earplugs next time and I’d consider staying again if I needed to be in Franklin.
Loved the welcoming staff!
The property was well maintained and the amenities looked to be new and all in working order.
Very thoughtful, “green” hotel. Just what you need for a quick overnight stay, without paying for all the extra frills. Very comfortable bed!
We like Aloft for its fresh, young vibe in the lobby and the ease of the check in process.
We love the Aloft brand for its fun vibe and open lobby concept. Staff are welcoming and helpful.
I've stayed at the Aloft at least 4X over the last few years beginning when it was a new property. I choose to stay there because I prefer the boutique-feel, upscale casual atmosphere, and modern design. The room layout is efficient, smart, and comfortable. Staff is accommodating and friendly — as you would expect. They are quick with solutions and suggestions. Here's an example from my most recent stay on 9/18-19/2020. I arrived in the late afternoon and while checking in, front desk guy remembered me from last stay. Funny cause I remember him assisting me last year as well. After being in my room a few minutes, I noticed a roaring sound like someone was vacuuming. No big deal. But it continued over the next 2 hours. I called the desk. Turns out it was the elevator just a few feet from where my room was located. They had me a new room in minutes.
The hotel is average. The shower and other items in the room are showing wear and need to be updated. There are much better options not too far from this location.
Good location and parking Bar area, fireplace and patio were great Water and coffee available 24 hours
The property is showing some age and wear and tear on the finishes. The carpet did not feel clean and some mildew in the bathroom was visible. Beds and pillows were good and amenities were great. Our two boys enjoyed the echo their voices created in the room, we did not.
This was my 3rd stay at Aloft Franklin TN and 2nd in 12 months. I really like the design / layout of the rooms and the hotel overall. Modern and efficient. Location was convenient to my purpose and near several restaurants and shops. Staff is extremely helpful and friendly. They even refunded me $30 after my recent one night stay when I let them know my shower had a leak resulting in a soaked bath mat. Nice : ) Negatives? I could hear a bit of outside freeway noise during the night. And, as in EVERY HOTEL, there was too much light coming thru the windows in the morning. [personal peeve. I can't sleep with any light in the room] I would recommend.
Great decor; helpful staff; bar and pool on site. We’ve stayed at ALoft hotels in the past, and we highly recommend this chain of hotels.
We needed to leave a day early and they let us leave without charging us for the room even though we had reserved it for that day.
Fun hotel decor Great location with lots of nearby restaurants Only wish breakfast was included
CoolSprings Galleria is a short stroll from Aloft Nashville Franklin, and other popular attractions like The Factory are within a 10-minute drive. This 3-star hotel welcomes guests with 143 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 10 AM.
The 143 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, ironing boards, and desks.
At Aloft Nashville Franklin, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area.
Really hip, cool & has everything you need in a stylish, laid back atmosphere. Love it!
The property overall was okay. I gave it three stars because they don’t clean your room until after you leave. With two you boys, one in diapers & another sometimes in pull-ups that can be a smelly room. Also, we arrived be Thanksgiving, and our safe was malfunctioning. They said after Thanksgiving someone could fix it. Never happened. I would think with pet friendly hotel the wouldn’t have carpet in the lobby. It was stained everywhere. Or at least clean it.
We're sorry to learn you were unhappy with this. We sincerely apologize for the issues encountered during your recent stay. Please know we have shared this information with the appropriate hotel teams to ensure these sorts of issues do not reoccur.
Front desk team was great, very kind and efficient. Room was very clean. Loved those things. But whoa can you hear the highway from this place! I wasn’t facing the highway and I heard so much traffic noise. Definitely bring quality ear plugs if you struggle to sleep at all. Everything else was really lovely so better earplugs next time and I’d consider staying again if I needed to be in Franklin.
Thank you for sharing your experience. We apologize the traffic noise was disturbing and are glad to hear your check-in experience was pleasant. If you plan to stay with us in the future call the Front Desk we will try to allocate you in a quiet area.
Loved the welcoming staff!
Thank you for your choosing Aloft! We appreciate your review.
The property was well maintained and the amenities looked to be new and all in working order.
Thank you for your review! We truly appreciate the feedback, hope we can have you back soon!
Very thoughtful, “green” hotel. Just what you need for a quick overnight stay, without paying for all the extra frills. Very comfortable bed!
Thank you for choosing Aloft! We appreciate your review and look forward to serving you in the future.
Thank you for your review. We would love the opportunity to learn what we may be able to improve upon. Please do not hesitate to contact the Hotel General Manager, Daniel Willis.
Thank you for your patronage. We appreciate your review!
We like Aloft for its fresh, young vibe in the lobby and the ease of the check in process.
We appreciate your review and thank you for your patronage!
We love the Aloft brand for its fun vibe and open lobby concept. Staff are welcoming and helpful.
We are thrilled to learn you enjoyed our hotel and services. Please keep us in mind during future travels to the area!
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.