Skip to main content
Beginning of main content

Recent guest reviews

I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable

The hotel was very easy to find, parking was easy and convenient. The hotel was clean, although undergoing construction. My room was very cute and clean, however there were some snacks from a previous occupant and some lightbulbs were out. The ladies at the front desk who checked me in were absolutely fabulous. I was traveling with a small child and had alot of bags and one girl helped me unload my car and helped me bring my things into my room and gave me a list of local eateries. Unfortunately it was the opposite on my way out. They people at the front desk refused to help me. One man claimed they were too busy with checkouts but there was no one around checking out. In fact he stood behind the desk and watched me struggle with many bags in a cart and a small child in my arms. He didnt even offer to open the door. It was very disappointing for someone in the hospitality industry.

Always nice when we stay here every year for KIT esports gaming tournament

Love the spacious lobby and pool Also love the Starbucks coffee available in lobby bar in morning

Very clean and comfortable. Staff was very friendly.

We enjoyed our stay in this clean hotel. The staff is courteous.

Great hotel. Great location. Would definitely recommend to a friend or family member.

The hotel had a clean pool and hot tub, nice treadmill to workout in gym, my hubby said mattress was to soft for him I liked the mattress it was soft and comfortable for me. Food was good

Front Desk very cordial

We were in Tenn for a family wedding in near by Franklin 7/22-7/26/09. Lobby and dining rooms were really nice! However, I booked two kings and when I arrived was told I had two double beds. They would not make any changes and when the desk clerk found out I booked through Orbitz her attitude changed from nice to snotty.We were there for four nights... with two teenagers it was a bit tight.I asked if other rooms would be available w/ kings, she said no, not if I booked through Orbitz. I asked to stay at one of their other properties. Again, no. I decided to make due. Our room (307) was small, there were stains on the sheets & bedspread and one of the duvet covers was also ripped. The bathroom was SUPER dated! Wall paper was peeling off the walls and the mirror was damaged. The room was dusty and I don't think the maids did much during the time we were there. There were black foot prints on the bathroom floor for three days. The walls were very thin. I could hear the people next door to us coughing and sneezing. I could easily hear full conversations when in the bathroom. So not a lot of privacy. The indoor pool was smelly and we were unable to use the jacuzzi as it was being repaired 3 out of the four days we stayed there. Only one of the 2 computers in the business center had a functioning mouse. Also they had a dated clock radio w/ no MP3 charger.You would think for the rate you would have a charger and an in room refridgerators. Not! Be careful when booking. Room service was good. The food was good and they made accommodations when I ordered something that was on their menu that they claimed they no longer had. So thumbs up there. I would NEVER stay there again! If you are willing to pay $150-$200 there are many other choices at that price point that have better accommodations!

We very much enjoyed out stay at the Mariott Hotel in Franklin, Tenn. Everyone was extremely helpful and service oriented. We were there for several days, and everything was well done and comfortable. The rooms were very nice and quiet. Good business atmosphere. Nice comfortable shower which I so need at the end of a day. I also thought the food/restaurants in the hotel were good as we enjoyed the breakfast buffet each morning. The dining at night was fine. Close to many good restaurants in the area. It is a relatively new business district which makes it have a nice feel. My only criticism is the workout room is not large enough and the pool was not heated. They arranged for us to workout at a nearby club that was very nice and that worked fine. I would give it 4 1/2 stars out of 5.

Cool Springs Blvd Franklin TN

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Franklin Marriott Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 300-room, 3.5-star hotel has 2 restaurants, an indoor pool, and free self parking.


Dining

Enjoy dining at one of 2 onsite restaurants including Stave Regional Kitchen, which specializes in American cuisine. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge. For your convenience, a continental breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

37-inch flat-screen TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Bathrooms have hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and free local calls. Housekeeping is available on request.


Property features

At Franklin Marriott Cool Springs, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Club Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Franklin Marriott Cool Springs

Everyone (7) Business (2) Couples (1) Family (2) Other (1)
3
Everyone

I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable

By on Jun 17, 2022

Review comment responded on Jun 20, 2022

Mike I am sorry that there were issues with the AC in your room during your stay. We have looked into the problem and have made the necessary fix for future guests. We hope that you will give us another try.

5
Everyone

By on Nov 22, 2021

5
Everyone

By on Sep 12, 2021

2
Family with small children

The hotel was very easy to find, parking was easy and convenient. The hotel was clean, although undergoing construction. My room was very cute and clean, however there were some snacks from a previous occupant and some lightbulbs were out. The ladies at the front desk who checked me in were absolutely fabulous. I was traveling with a small child and had alot of bags and one girl helped me unload my car and helped me bring my things into my room and gave me a list of local eateries. Unfortunately it was the opposite on my way out. They people at the front desk refused to help me. One man claimed they were too busy with checkouts but there was no one around checking out. In fact he stood behind the desk and watched me struggle with many bags in a cart and a small child in my arms. He didnt even offer to open the door. It was very disappointing for someone in the hospitality industry.

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Good Afternoon, I am happy to hear about your arrival experience. I was at the desk at the time of your departure, and I did try calling different staff members to assist you. I was unable to vacate the desk at the time you requested help. I do apologize for this, and hope you stay with us again.

5
Everyone

By on Sep 13, 2020

Review comment responded on Sep 17, 2020

Thank you for the 5 out of 5 rating. It is very much appreciated.

5
Friends

Always nice when we stay here every year for KIT esports gaming tournament

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Thank you for the great comment. We look forward to having you back for the next tournament.

5
Everyone

By on Sep 24, 2018

Review comment responded on Sep 25, 2018

Glad you enjoyed your stay and look forward to serving you in the future.

5
Everyone

Love the spacious lobby and pool Also love the Starbucks coffee available in lobby bar in morning

By on Jul 18, 2017

5
Everyone

Very clean and comfortable. Staff was very friendly.

By on Nov 14, 2016

5

clean and courteous

Business

We enjoyed our stay in this clean hotel. The staff is courteous.

By on Aug 27, 2015

Franklin Marriott Cool Springs

700 Cool Springs Blvd, Franklin, TN 37067
url importing http://www.orbitz.com/Nashville-Hotels-Franklin-Marriott-Cool-Springs.h282732-p2.Hotel-Reviews
There was an error importing /Nashville-Hotels-Franklin-Marriott-Cool-Springs.h282732-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Nashville-Hotels-Franklin-Marriott-Cool-Springs.h282732-p2.Hotel-Reviews

Frequently asked questions