Franklin Marriott Cool Springs3.5 out of 5.0
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Recent guest reviews
Love the spacious lobby and pool Also love the Starbucks coffee available in lobby bar in morning
Very clean and comfortable. Staff was very friendly.
We enjoyed our stay in this clean hotel. The staff is courteous.
Great hotel. Great location. Would definitely recommend to a friend or family member.
The hotel had a clean pool and hot tub, nice treadmill to workout in gym, my hubby said mattress was to soft for him I liked the mattress it was soft and comfortable for me. Food was good
Front Desk very cordial
We were in Tenn for a family wedding in near by Franklin 7/22-7/26/09. Lobby and dining rooms were really nice! However, I booked two kings and when I arrived was told I had two double beds. They would not make any changes and when the desk clerk found out I booked through Orbitz her attitude changed from nice to snotty.We were there for four nights... with two teenagers it was a bit tight.I asked if other rooms would be available w/ kings, she said no, not if I booked through Orbitz. I asked to stay at one of their other properties. Again, no. I decided to make due. Our room (307) was small, there were stains on the sheets & bedspread and one of the duvet covers was also ripped. The bathroom was SUPER dated! Wall paper was peeling off the walls and the mirror was damaged. The room was dusty and I don't think the maids did much during the time we were there. There were black foot prints on the bathroom floor for three days. The walls were very thin. I could hear the people next door to us coughing and sneezing. I could easily hear full conversations when in the bathroom. So not a lot of privacy. The indoor pool was smelly and we were unable to use the jacuzzi as it was being repaired 3 out of the four days we stayed there. Only one of the 2 computers in the business center had a functioning mouse. Also they had a dated clock radio w/ no MP3 charger.You would think for the rate you would have a charger and an in room refridgerators. Not! Be careful when booking. Room service was good. The food was good and they made accommodations when I ordered something that was on their menu that they claimed they no longer had. So thumbs up there. I would NEVER stay there again! If you are willing to pay $150-$200 there are many other choices at that price point that have better accommodations!
We very much enjoyed out stay at the Mariott Hotel in Franklin, Tenn. Everyone was extremely helpful and service oriented. We were there for several days, and everything was well done and comfortable. The rooms were very nice and quiet. Good business atmosphere. Nice comfortable shower which I so need at the end of a day. I also thought the food/restaurants in the hotel were good as we enjoyed the breakfast buffet each morning. The dining at night was fine. Close to many good restaurants in the area. It is a relatively new business district which makes it have a nice feel. My only criticism is the workout room is not large enough and the pool was not heated. They arranged for us to workout at a nearby club that was very nice and that worked fine. I would give it 4 1/2 stars out of 5.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Indoor pool
Franklin Marriott Cool Springs places you within 2 miles (3 km) of Aspen Grove Park and CoolSprings Galleria. This 300-room, 3.5-star hotel has 2 restaurants, an indoor pool, and free self parking. Goofballs Family Fun Center and The Factory are also near this Franklin hotel.
Enjoy dining at one of 2 onsite restaurants including Stave Regional Kitchen, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a continental breakfast is available for a fee.
The 300 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Smart TVs come with cable channels and Netflix, and guests can stay connected with WiFi. Hair dryers, phones, and ironing boards are also available.
At Franklin Marriott Cool Springs, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 22 meeting rooms, conference space, and a 24-hour business center.