See all properties

Sheraton Fallsview Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Fallsview Hotel

Couples treatment rooms, hot tub, body treatments, hydrotherapy
Creator video
Daily buffet breakfast (CAD 42.95 per person)
Point of interest
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5875 Falls Ave, Niagara Falls, ON, L2G3K7
  • Place, Clifton Hill
    ‪1 min walk‬
  • Place, Casino Niagara
    ‪3 min walk‬
  • Place, Fallsview Indoor Waterpark
    ‪5 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds (No View)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (No View)

7.2 out of 10
Good
(174 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed, City View

8.2 out of 10
Very good
(90 reviews)
  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, City

Room, 1 King Bed, Non Smoking, City | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Non Smoking, City

8.4 out of 10
Very good
(32 reviews)
  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(231 reviews)
  • City view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.0 out of 10
Very good
(121 reviews)
  • Park view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(25 reviews)
  • Water view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

8.6 out of 10
Excellent
(184 reviews)
  • Water view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub

View from room

Room, 2 Queen Beds, Bathtub

8.8 out of 10
Excellent
(155 reviews)
  • Water view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(165 reviews)
  • Water view
  • 419 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

View from room

Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(125 reviews)
  • Water view
  • 374 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(145 reviews)
  • Water view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(147 reviews)
  • Water view
  • 391 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
4 restaurants, dinner served, Brazilian cuisine

Hilton Niagara Falls/Fallsview Hotel & Suites

Fallsview
  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.0 out of 10, Very Good, 13,518 reviews
$135 nightly
The price is $158
Apr 9 - Apr 10
Total with taxes and fees
Hilton Niagara Falls/Fallsview Hotel & Suites

About the neighborhood

Niagara Falls

Located in Clifton Hill, Sheraton Fallsview Hotel is next to popular attractions like Queen Victoria Park and Oakes Garden Theatre. This 669-room, 4-star hotel has a full-service spa, a casino, and a water park.

What's nearby

  • Clifton Hill - 1 min walk - 0.0 miles
  • Oakes Garden Theatre - 2 min walk - 0.1 miles
  • Casino Niagara - 3 min walk - 0.2 miles
  • Niagara SkyWheel - 3 min walk - 0.2 miles
  • Fallsview Indoor Waterpark - 5 min walk - 0.3 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 3 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive

Restaurants

  • ‪The Dhaba Restaurant - ‬6 min walk
  • ‪IHOP - ‬4 min walk
  • ‪Tim Hortons - ‬3 min walk
  • ‪Kelsey's - ‬4 min walk
  • ‪Boston Pizza - ‬3 min walk

About this property

Sheraton Fallsview Hotel

Sheraton Fallsview Hotel features a full-service spa, a casino, and a water park. Parking is available for CAD 50 per night (CAD 70 per night for valet parking), and there's also a free casino shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this spa hotel include an indoor pool, a children's pool, and a 24-hour gym.
37-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and safes are also available. Housekeeping is available on request.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a water park (surcharge) and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Christienne Fallsview Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 restaurants, dinner served, Brazilian cuisine
Hilton Niagara Falls/Fallsview Hotel & Suites
Fallsview
  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.0 out of 10, Very Good, 13,518 reviews
$135 nightly
The price is $158
Apr 9 - Apr 10
Total with taxes and fees
Hilton Niagara Falls/Fallsview Hotel & Suites

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 39 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free casino shuttle
  • Self parking on site (CAD 50 per night; includes in/out privileges)
  • Valet parking on site (CAD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 42.95 for adults and CAD 21.48 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Fallsview Buffet
  • Massimo’s Italian
  • Niagara Vines Lobby
  • Starbucks

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Arcade/game room
  • Bicycle rentals
  • Casino (95,000 square feet of space)
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Seasonal outdoor pool
  • Shopping
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Mini golf
  • Seasonal outdoor pool
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (68 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CAD 36.951 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 42.95 for adults and CAD 21.48 for children
  • Fee for in-room wireless internet: CAD 39 per day (rates may vary)
  • Self parking fee: CAD 50 per night (in/out privileges)
  • Valet parking fee: CAD 70 per night (in/out privileges)
  • Rollaway bed fee: CAD 36.951 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to October.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls Hotel
Sheraton Fallsview Hotel Hotel
Sheraton Fallsview Hotel Niagara Falls
Sheraton Fallsview Hotel Hotel Niagara Falls

Frequently asked questions

Are free cancellation options available at Sheraton Fallsview Hotel?

Sheraton Fallsview Hotel offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Fallsview Hotel?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Sheraton Fallsview Hotel on Apr 13, 2026 start from $169, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Sheraton Fallsview Hotel?

This hotel is situated in Clifton Hill, just steps from Clifton Hill and Fallsview Indoor Waterpark, and within a short walk of Casino Niagara. You'll also find Fallsview Casino and Rainbow Bridge less than a mile away.

Will I be able to park at Sheraton Fallsview Hotel?

Yes, valet parking is offered for CAD 70 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is a spa located at Sheraton Fallsview Hotel?

Christienne Fallsview Spa is the hotel's spa and services include hot stone massages, hydrotherapy, and Ayurvedic treatments.

Does Sheraton Fallsview Hotel include a casino on the premises?

Yes, Sheraton Fallsview Hotel has a casino that's 95000 square feet and includes 40 gaming tables, 1700 slot machines, and a VIP room.

Will I find an indoor pool at Sheraton Fallsview Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool. Guests have access between 8:00 AM and 10:00 PM and the seasonal pool is normally open from May until October.

Is Sheraton Fallsview Hotel good for couples?

This riverfront hotel offers many amenities for couples such as an indoor pool and a poolside bar with some guestrooms featuring fireplaces.

Are there hot tubs at Sheraton Fallsview Hotel?

Yes, guests can enjoy a spa tub at this hotel.

Does Sheraton Fallsview Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton Fallsview Hotel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Sheraton Fallsview Hotel allow pets to stay free of charge?

No, pets aren't allowed at Sheraton Fallsview Hotel.

Are there connecting rooms at Sheraton Fallsview Hotel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Sheraton Fallsview Hotel?

The closest major airport to Sheraton Fallsview Hotel is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 9.9 mi away (19 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is located 27.1 mi away (36-minute drive).

Are there rooms with balconies that I can book at Sheraton Fallsview Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or garden views.

Does Sheraton Fallsview Hotel have a wedding venue?

Take advantage of the wedding venue at Sheraton Fallsview Hotel if you plan to say "I do" during your trip.

Sheraton Fallsview Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 3791 out of 6826 reviews
Rating 8 - Good. 1468 out of 6826 reviews
Rating 6 - Okay. 744 out of 6826 reviews
Rating 4 - Poor. 376 out of 6826 reviews
Rating 2 - Terrible. 447 out of 6826 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rita

Stayed 2 nights in Feb 2026

10/10 Excellent

Euridici

Liked: Cleanliness, property conditions & facilities
Everything was good till the last night that they were bunch of kids making noise
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Stayed 3 nights in Dec 2025

2/10 Terrible

Natividad

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Did not get the promised room. Was given a room without window. Had to pay 160.00 for an upgrade to a room with a small window. My reservation was for a room with garden view and breafast, that did not happened.
Stayed 4 nights in Dec 2025

6/10 Okay

Riyad

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I recently stayed at this hotel, and while there were some positive aspects, there were also a few disappointments that impacted our overall experience. Good factors: Cleanliness: The room was spotless upon arrival, which was a great first impression. Service: The staff were friendly and attentive throughout our stay, which made us feel welcome. The Not-So-Good: Housekeeping: We had to specifically request room cleaning during our stay, which was unexpected for a hotel of this standard. Daily housekeeping should be a given without having to ask. Lack of Information: We were disappointed to learn about the magic show and water park combo deal only after arriving. Had we known in advance, we could have booked directly through the hotel and saved money. Instead, we booked through another provider and missed out on potential savings. New Year’s Eve Dinner at Massimo Restaurant: The highlight of our stay was meant to be our New Year’s Eve dinner at the hotel’s Massimo restaurant, but it was a letdown. The food and overall experience did not meet our expectations, especially for such a special occasion. Overall: While the hotel’s cleanliness and service were commendable, the lack of proactive housekeeping, poor communication about available deals, and the disappointing dining experience at Massimo left us feeling underwhelmed. With a few improvements, this could be a much better stay.
Stayed 3 nights in Dec 2025

2/10 Terrible

KATIE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service. They over charged my card and im still waiting for the rest of my money on my card. No apology or anything from management. They gave us wrong room keys twice. The check in person was rude. We drove 8hrs with the kids to have a good time and there were so many issues it just ruined it for us.
Stayed 3 nights in Dec 2025

10/10 Excellent

Garnet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Staff | Outdoor pool | Breakfast
Stayed 3 nights in Jan 2026

10/10 Excellent

Sonia

Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Beautiful room and view. Amazing staff helped me locate my keys on new years eve.
Stayed 1 night in Dec 2025

2/10 Terrible

Heather

Stayed 1 night in Jan 2026

8/10 Good

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to tourist destinations.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kalousa

Liked: Cleanliness, amenities, property conditions & facilities
Smooth easy check out and check in
Stayed 1 night in Dec 2025

8/10 Good

Michael, Fairport

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

Carmen

I requested an anniversary dessert and didn’t feel hotel was attentive to details
Stayed 1 night in Dec 2025

10/10 Excellent

Leonardo, Mississauga

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great. The staff are amazing. I like that they took care of us for the duration of the day
Stayed 1 night in Jan 2026

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly, courteous staff, great amenities for families!
Stayed 2 nights in Jan 2026

10/10 Excellent

Shafaq, East Gwillimbury

Stayed 2 nights in Dec 2025

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Francys

Liked: Cleanliness, staff & service, amenities
Suite was perfect with new furniture incluindo a table and two seats, nice square footage. TV was Room service lady was very attentive and answered us fast. Front desk personnel was responsive.
Stayed 2 nights in Dec 2025

10/10 Excellent

Amit

Stayed 1 night in Jan 2026

4/10 Poor

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival to our room on the 12th floor, we noticed 11 carts filled with dirty sheets left in the hallway right outside our room, so not a very appealing welcome. Around 7 pm we started hearing loud noises above our room. It sounded like old clanking pipes which continued on and off for about 40 minutes. I texted the hotel’s customer service chat & they responded by saying they would look into it. Then it sounded like large trolley carts were being wheeled in the room above our room. We found out later that our room on the 12th floor is located directly under their two main restaurants on the 13th floor. Thank goodness the noises stopped at some point and we were able to go to sleep after watching the awesome NY Eve fireworks from our balcony window!! Unfortunately, around 6:45 am on New Year’s Day, different noises started up again. It sounded like a jumbo jet was about to land in our room! So of course it woke both me and my daughter up!! I kept texting the Sheraton customer service number and they kept apologizing and said they would look into it, but I never received a proper answer from them. Upon checkout, I spoke to a Director named Sava, who offered to only take off the valet parking and resort fee charges as she couldn’t do more because the room was booked through Expedia and not directly through them! I paid a lot of $ for that room! She then took my email address and said they would send me a voucher for a future room upgrade, but I still haven’t received it.
Stayed 1 night in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
The windows and balcony door leaks and made the door cold.
Stayed 1 night in Jan 2026

6/10 Okay

Chantel

Stayed 2 nights in Oct 2025

10/10 Excellent

Adrienne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet wasn't worth what we paid. Prime rib was cold. Soup was bland. No clean glasses for drinks for the majority of our meals. Tasty omeletes made fresh but limited ingredients. Nice view but meal wasn't anything that would bring me back with my family
Stayed 2 nights in Dec 2025

10/10 Excellent

Rachel Kyley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2025

Hotels