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 Kelowna •1 Room
 Kelowna • 1 Room
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Hotel Kelowna & Conference Centre

3.0 out of 5.0
Overview Reviews Amenities & Policies
2429 Highway 97 N, Kelowna, BC
1-844-663-2269
3.8
out of 5
Average Guest Review
See all 5 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 0.0
Hotel condition 3.0

This hotel is most popular for:

  • Family
  • Everyone
  • Family with small children

Recent guest reviews

No major issues. Only 3 bath towels in our room and the shower head is not great. Front desk staff person was wonderful.

The bath/shower did not work properly- water came out both tap and shower at same time with no proper water pressure so could not have a bath without being showered. No shower cap provided. No soap for bath. Laundry service broken, hot tub disgusting and yellow and left stagnant with sign "does not work due to maintenance". Pool had so much chlorine it was hard to breathe and gave a headache and red eyes for 2 days. Breakfast buffet had same hot breskfast ever day of unsightly pale scarry looking breakfast sausage. It was slimy and most people confused it for a wet hashbrown. Only bruised apples and no other fruit. Coffee and creamer constantly empty and not refilled promptly. Fruit juice dispenser broken for 2 days (only oj) and oj empty on 3rd. Only refilled when several people asked them to). Breakfast room very crowded for size of hotel with a sign telling customers to take their breakfast back to their room if no seating available. No trays to carry food on and only tiny cardboard plates/bowls so no way to carry breakfast to your room in one trip! Front counter staff rude and impolite. Made inappropriate comments to customers and provided no receipt for stay. No room service provided. Had to repeatedly ask for towls and shampoo, etc. Poor quality cheap toiletries like lotion that turns white and barely absorbs and shampoo so small it hardly washes a small child's hair.

The staff is very friendly and helpful. The property is slightly dated but they did a good job to keep up the maintenance.

My daughter and I had a little staycation here and it was great! Lovely staff. The room was clean and comfy. The pool area was well maintained, only one slide was running which was a little sad but we still enjoyed ourselves. The only down side was there was a noisy room on the floor - maybe 2 down? That woke us up in the middle of the night, but not much to do about that.

2429 Highway 97 N Kelowna BC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Hotel Kelowna & Conference Centre places you within a leisurely stroll of Orchard Park Shopping Centre and Mission Creek Regional Park. This 3-star hotel has 190 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 50-inch Smart TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

At Hotel Kelowna & Conference Centre, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a ski shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include a spa tub, a conference center, and a business center.

Room options

Guest reviews for Hotel Kelowna & Conference Centre

Everyone (1) Family (3)
5
Family

No major issues. Only 3 bath towels in our room and the shower head is not great. Front desk staff person was wonderful.

By on Dec 26, 2022

Review comment responded on Jan 8, 2023

Thanks for staying with us. We appreciate your feedback!

1
Family

The bath/shower did not work properly- water came out both tap and shower at same time with no proper water pressure so could not have a bath without being showered. No shower cap provided. No soap for bath. Laundry service broken, hot tub disgusting and yellow and left stagnant with sign "does not work due to maintenance". Pool had so much chlorine it was hard to breathe and gave a headache and red eyes for 2 days. Breakfast buffet had same hot breskfast ever day of unsightly pale scarry looking breakfast sausage. It was slimy and most people confused it for a wet hashbrown. Only bruised apples and no other fruit. Coffee and creamer constantly empty and not refilled promptly. Fruit juice dispenser broken for 2 days (only oj) and oj empty on 3rd. Only refilled when several people asked them to). Breakfast room very crowded for size of hotel with a sign telling customers to take their breakfast back to their room if no seating available. No trays to carry food on and only tiny cardboard plates/bowls so no way to carry breakfast to your room in one trip! Front counter staff rude and impolite. Made inappropriate comments to customers and provided no receipt for stay. No room service provided. Had to repeatedly ask for towls and shampoo, etc. Poor quality cheap toiletries like lotion that turns white and barely absorbs and shampoo so small it hardly washes a small child's hair.

By on Jul 11, 2022

4
Family with small children

The staff is very friendly and helpful. The property is slightly dated but they did a good job to keep up the maintenance.

By on Jul 6, 2022

Review comment responded on Jul 6, 2022

Thank you for your feedback Nancy, We look forward to having you back again soon.

4
Everyone

By on Jun 21, 2022

5
Family

My daughter and I had a little staycation here and it was great! Lovely staff. The room was clean and comfy. The pool area was well maintained, only one slide was running which was a little sad but we still enjoyed ourselves. The only down side was there was a noisy room on the floor - maybe 2 down? That woke us up in the middle of the night, but not much to do about that.

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

We are happy to hear that you have enjoyed your time with us. Please note for next time if there is noise during quiet hours, call the front desk and notify the agent and we will have security sent up to shut any noise down. We take our quiet hours very seriously. Otherwise, we hope to welcome you again to the Kanata Kelowna Hotel and Conference Centre. Safe travels!

Hotel Kelowna & Conference Centre

2429 Highway 97 N, Kelowna, BC V1X 4J2
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