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Recent guest reviews

Clean, convenient location, friendly staff

Site was clean. Staff very friendly. Room clean and comfortable.

Large room. Nice kitchen. Pet friendly. Good restaurant for dinner next door.

Check in was quick. Hotel was clean and is in a great location.

Very clean. I can tell that this hotel is newer. Everything was fresh and clean and very tasteful.

Traveling during the pandemic is stressful but this place was squeaky CLEAN!!!!! And the staff was awesome and they gave us breakfast to go. Highest ratings all around. Thank you!!

I loved the location--nestled in a quiet place amongst the Galleria area. The staff was always friendly and helpful. I stayed during a time when staff was minimal, but all were ready to get whatever I needed. The room was perfect for me as I got treatment for chronic illness--the kitchen was well-supplied and they provided even the little things like dish soap and dishwasher detergent. I would stay again.

Toilet did not work. Told front desk and they said maintenance would fix it while we left for dinner... they never came. Room was very small. Beds were small. Great location, though.

Clean. Spacious. Good breakfast. Friendly staff. Nice pool area

Great place to stay, very friendly staff. Only issue was there were some nails where the carpet met the tile in the bathroom that were pokey. Otherwise it was wonderful, will stay there again next time we travel to Franklin

Very clean and comfortable stay. Would stay there again. Only complaint was luke-warm coffee at breakfast.

Check in was extremely S-L-O-W. This place has minimal staff, and it shows. The first room they gave me had some else's belongings in it. It took over an hour to resolve this. I had to move myself to another room no assistance was offered. Bring you own ice, because there is only one ice machine for the entire hotel on the first floor. The room does have a refrigerator/freezer, but no icemaker. Two small ice trays that yo can fill up with sink water are provided. This is not enough for one person, let alone two. I have had good experiences in a Towneplace in Bentonville, AR. This one leaves a lot to be desired.

There’s nothing I didn’t like about this hotel. It’s adjacent to a mall and other stores and restaurants. The rooms all have kitchenettes and are set up like mini apartments. The furniture is modern and comfortable. You have all the amenities of home.

The hotel was great. It was clean and comfortable. Staff was great. Pool area was nice. Breakfast was good with a lot of variety.

South Springs Drive Franklin TN

Hotel highlights

  • Walking distance to CoolSprings Galleria
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

CoolSprings Galleria is a short stroll from Towneplace Suites by Marriott Franklin Cool Springs, and other popular attractions like The Factory are within a 10-minute drive. This 120-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 10:30 AM.


Rooms

All 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find free WiFi and 39-inch Smart TVs with satellite channels and Netflix. Coffee makers, free local calls, and ironing boards are other standard amenities.


Property features

Guests of Towneplace Suites by Marriott Franklin Cool Springs have access to an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Towneplace Suites by Marriott Franklin Cool Springs

Everyone (4) Couples (1) Family (10)
5
Partner Couples

Clean, convenient location, friendly staff

By on Apr 3, 2021

Review comment responded on Apr 8, 2021

Thank you! We hope that when you return to the Franklin, TN area that you choose to stay with us again.

5
Family

Site was clean. Staff very friendly. Room clean and comfortable.

By on Mar 19, 2021

Review comment responded on Apr 8, 2021

Thank you! We hope that when you return to the Franklin, TN area that you choose to stay with us again.

5
Family

Large room. Nice kitchen. Pet friendly. Good restaurant for dinner next door.

By on Feb 4, 2021

5
Family

Check in was quick. Hotel was clean and is in a great location.

By , from Columbus, OH on Nov 21, 2020

5
Family

Very clean. I can tell that this hotel is newer. Everything was fresh and clean and very tasteful.

By , from Greentown, IN on Oct 25, 2020

5
Family

Traveling during the pandemic is stressful but this place was squeaky CLEAN!!!!! And the staff was awesome and they gave us breakfast to go. Highest ratings all around. Thank you!!

By on Jul 18, 2020

Review comment responded on Jul 20, 2020

Thank you for stay with us! We are so glad to hear you enjoyed your stay!

5
Family

I loved the location--nestled in a quiet place amongst the Galleria area. The staff was always friendly and helpful. I stayed during a time when staff was minimal, but all were ready to get whatever I needed. The room was perfect for me as I got treatment for chronic illness--the kitchen was well-supplied and they provided even the little things like dish soap and dishwasher detergent. I would stay again.

By on May 4, 2020

Review comment responded on May 4, 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at TownePlace Suites Franklin Cool Springs. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the TownePlace Suites Franklin Cool Springs and we hope you choose to create more memories here whenever your travels bring you back to Franklin.

2
Family Family

Toilet did not work. Told front desk and they said maintenance would fix it while we left for dinner... they never came. Room was very small. Beds were small. Great location, though.

By , from yoming, mi on Feb 24, 2020

Review comment responded on Feb 24, 2020

Thank you for choosing to stay at the TownePlace Suites Franklin Cool Springs and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Franklin.

5
Family

Clean. Spacious. Good breakfast. Friendly staff. Nice pool area

By on Oct 10, 2019

5
Family with small children Family

Great place to stay, very friendly staff. Only issue was there were some nails where the carpet met the tile in the bathroom that were pokey. Otherwise it was wonderful, will stay there again next time we travel to Franklin

By on Jul 30, 2019

Towneplace Suites by Marriott Franklin Cool Springs

7153 South Springs Drive, Franklin, TN 37067
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