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We had a great overnight stay here. The area is great and there is a lot to do, eat, etc. close by. A very safe area. The hotel staff was extremely welcoming when we arrived. He gave us some food recommendations close by and was very personable in conversation not just when we checked in but also when we checked out the next day. Our room was very clean and nicely decorated. We would definitely recommend and would come back again.
Stayed here one night for an event near Franklin.This Courtyard was typical. Free and plentiful parking. Courteous staff. Comfortable bed. What you expect from them, but with an added bonus of it having a neighborhood feel to it, with restaurants within walking distance. A good place to stay. The only negative is we could hear children in an adjacent room (above or next door - could not determine since we never say any children on our floor).
Positives: room has decent furnishings, bed comfortable, cleaning staff does a good job, cafe in the lobby where you can purchase breakfast. Negatives: you can hear everything. Some elephant above me started walking back and forth at 3:30 AM and the ceiling was creaking non-stop. It didn’t stop until I left the room at 7. Another morning I woke up and the bathroom was unusable because of the cigarette smoke. Someone obviously smoked in their room and it traveled through a vent. The hotel promised our group a free shuttle, and it was such a hassle nearly every day because either it was late, or didn’t show; inquiries to the hotel were met with rudeness of the front desk. There’s no complimentary coffee or lemon/ice water in the lobby. The coffee kit in the room (coffee/creamer / sugar) are the cheapest money can buy. There’s 1 powdered creamer packet that’s makes your coffee beyond disgusting so you can just cross having a cup of coffee in your room off the list. There no tea. The “gym”is a joke. I sat there waiting for a treadmill for 25 min. The room itself is smaller than the room I was staying in, so max you can fit there is 3 people and it’s awkward. It has 2 treadmills, a bench and some other machine (I wouldn’t even call it elliptical because it looks like they bought it off of hyped up infomercial). I literally couldn’t believe they listed this under the amenities. All they provide is free WiFi (like who doesn’t?!). In everything else they get by offering bare minimum. I wouldn’t have never came to stay there if my employer didn’t book the block for us.
We only stayed for one night, but the staff was very friendly. The room was clean and the beds were very comfortable. There was a good breakfast selection as well, but the hotel was near plenty of restaurants and shopping.
First time staying here. Very modern and an excellent staff. The lobby area is very large and comfortable. There are lots of places within walking distance to eat or you can eat at the Bistro at the hotel. My room was very comfortable and looked like it was one update behind. I slept very nicely and look forward to the next stay here.
The Good: Ordered the wings and the fries/dip trio. Wings were crispy and great taste; fries were some of the best I have had! Great service from server Owen who made my wings to order and frequently checked back to see if I needed anything. Baseball game on the TV; a great dinner stop on a Sunday evening! The Bad: Nothing The Rest: A good mix of customers; local to travelers.
This Courtyard was clean and had a “new” feel. Courteous staff. Comfortable bed. What you expect from them, but with an added bonus of it having a neighborhood feel to it, with restaurants within walking distance. A good place to stay.
I have to say the front desk agents were great. Housekeeping was also great and kept our room clean and we always had fresh towels. My only concern was the ants it was annoying. But I work at another property and it happens so it wasnt a big deal. I love the security on property with your key card access now I was disappointed about not being able to smoke on our balcony but for the most part everyone was nice and our room view was a little scenic. The drinks at the bar werent to bad either try this whiskey with mint I hate I forget the name I think its Kentucky Buck it was good
Have been to Nashville on three different occasions. This is the first time we have stayed in the Franklin area. Highly recommend the area and especially this hotel. Lots of restaurants in the area. Many that you can walk to. The hotel is very clean and seems newly updated. My wife loved the bed which is very unusual. Normally she hates hotel beds. The staff was extremely friendly and professional. There was a girls basketball tournament going on and when we checked in the lobby was over run with teenage girls. However, we were on the top floor and never even noticed they were there. We will be going back to Nashville at least two more times this summer and plan on staying at this Courtyard both times.
Booked a 2k points per night package, the points did not post. Reached out to the hotel and was told to contact Marriott Rewards, it’s not a Marriott promotion. The 2k extra bonus was based on hotel’s package rate. Disputing the charge with credit card today!
Courtyard by Marriott Franklin Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 3-star hotel has 126 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with local cuisine breakfast, available for a fee from 6:00 AM to 10:00 AM.
A Smart TV comes with cable channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer. Other standard amenities include a refrigerator, a coffee maker, and free newspapers.
Guests staying at Courtyard by Marriott Franklin Cool Springs enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.