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Recent guest reviews

Love the seclusion and quiet area in which it is located.

The internet wasn’t good so I attempted to pay the $4.95 upgrade but it didn’t work. Then I got billed for it. They did credit me back for it but internet is important when you’re traveling for business. I was there for 5 nights and my room was never serviced while I was there. The food at the restaurant was not good. There’s no continental breakfast, which is fine, but if you’re going to charge for dood at your restaurant the food should be decent.

We were supposed to a complimentary breakfast and they charged me $40 dollars. I don't think I will be back.

Disappointed that breakfast was not included. Noticed that for $13.00 per night more, Embassy Suites included not just a full breakfast but cocktail hour. With 2 people staying in the room, I would have gladly paid the extra $13.00.

Upon check in the front desk person was rude. The room was prepaid through orbits and she wanted to try and charge me again for the room. I refused to give the cc I made reservations with and used a different one for incidental charges. She wasn’t going to give me my room until I made her call the manager and then she checked me in with the statement saying “ I will allow this once but don’t do it again”

The hotel looked great and very convenient on the online search. We were impressed on our arrival as the location was great and the property appeared clean and maintained. When we checked in we realized that the staff was horrid in their customer relationship skills. Unorganized, untrained, Unfriendly, and Unprofessional. Yikes. Any interaction over the entire weekend with the desk staff was rotten and useless. Rude folks in the wrong business. Pool was okay - level of chlorine in spa and pool were extremely high but the area was quiet. We absolutely will not go back given the competitive choices of hotels in the area.

Room was comfy, clean, new and convenient. Bistro staff rocks, breakfast and happy hour. Will be back.

Very clean would stay there again not much more to say was only just there over night

Great pool area with hot tub. Rooms are spacious with a balcony. Minifridge included. You can sign in to Netflix or Hulu to watch your shows on the TV. The area is quiet and has easy parking. Close enough to shopping around there to be convenient.

Meridian Blvd Franklin TN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • 24-hour fitness center

Courtyard by Marriott Franklin Cool Springs places you within 2 miles (3 km) of CoolSprings Galleria and Aspen Grove Park. This 126-room, 3-star hotel welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center.


Dining

This hotel is home to a bistro and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with local cuisine breakfast, available for a fee from 6:00 AM to 10:00 AM.


Rooms

The 126 rooms have an array of amenities, including refrigerators, coffee makers, and free local calls. Guests can expect free WiFi and Smart TVs with cable channels and Netflix. Beds sport premium bedding and bathrooms offer hair dryers. Safes, ironing boards, and desks are also available.


Property features

At Courtyard by Marriott Franklin Cool Springs, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Suite, 1 Bedroom, Non Smoking, Balcony

1 King Bed | Sleeps 3

Junior Suite, 1 Bedroom, Non Smoking, Balcony

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Courtyard by Marriott Franklin Cool Springs

Everyone (8) Couples (1)
2
Everyone

By on May 12, 2021

Review comment responded on May 22, 2021

We are sorry we did not meet expectations. Thank you.

5
Everyone

Love the seclusion and quiet area in which it is located.

By , from Somerset, KY on Nov 2, 2020

Review comment responded on Nov 14, 2020

Thank you for staying with us. Come see us again soon!

3
Business Business

The internet wasn’t good so I attempted to pay the $4.95 upgrade but it didn’t work. Then I got billed for it. They did credit me back for it but internet is important when you’re traveling for business. I was there for 5 nights and my room was never serviced while I was there. The food at the restaurant was not good. There’s no continental breakfast, which is fine, but if you’re going to charge for dood at your restaurant the food should be decent.

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

I appreciate your feedback. It would be helpful if I could get additional information. We will certainly work on these types of challenges to prevent in the future. Please reach out to me at your convenience. Thank you.

3
Everyone

We were supposed to a complimentary breakfast and they charged me $40 dollars. I don't think I will be back.

By on Oct 26, 2019

3
Partner Couples Business Business

Disappointed that breakfast was not included. Noticed that for $13.00 per night more, Embassy Suites included not just a full breakfast but cocktail hour. With 2 people staying in the room, I would have gladly paid the extra $13.00.

By on Mar 1, 2019

3
Everyone

Upon check in the front desk person was rude. The room was prepaid through orbits and she wanted to try and charge me again for the room. I refused to give the cc I made reservations with and used a different one for incidental charges. She wasn’t going to give me my room until I made her call the manager and then she checked me in with the statement saying “ I will allow this once but don’t do it again”

By on Dec 10, 2018

4

anniversary weekend in franklin, tn

Everyone

The hotel looked great and very convenient on the online search. We were impressed on our arrival as the location was great and the property appeared clean and maintained. When we checked in we realized that the staff was horrid in their customer relationship skills. Unorganized, untrained, Unfriendly, and Unprofessional. Yikes. Any interaction over the entire weekend with the desk staff was rotten and useless. Rude folks in the wrong business. Pool was okay - level of chlorine in spa and pool were extremely high but the area was quiet. We absolutely will not go back given the competitive choices of hotels in the area.

By on Aug 13, 2018

5

great stay in frankiln

Everyone

Room was comfy, clean, new and convenient. Bistro staff rocks, breakfast and happy hour. Will be back.

By , from TX on Jun 16, 2018

5

nice

Everyone

Very clean would stay there again not much more to say was only just there over night

By on Apr 2, 2018

5

great pool area

Everyone

Great pool area with hot tub. Rooms are spacious with a balcony. Minifridge included. You can sign in to Netflix or Hulu to watch your shows on the TV. The area is quiet and has easy parking. Close enough to shopping around there to be convenient.

By on Nov 21, 2017

Courtyard by Marriott Franklin Cool Springs

2001 Meridian Blvd, Franklin, TN 37067
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