- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Carte Blanche, Diners Club, Discover, JCB International, MasterCard, and Visa.
- The seasonal pool is open from May to September.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
Crowne Plaza Memphis Downtown Hotel
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 61 reviews
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Recent guest reviews
Crowne plaza hotel was very comfortable, even though the bed was a little too firm. But my overall stay was quiet time, pleasant view at night, breakfast was great. I was disappointed in no microwave and the expense of items in lobby area ( ex water was way too expensive) Some of the staff members were a bit arrogant which came off a little rude. Parking space was limited and no enough of .
Smooth check in, very friendly staff, great location. I plan to stay here when I return to Memphis!
The shuttle driver was very nice and helpful. Staff was very friendly and helpful Room was great
I stayed there during the snow/ice storm they had and I must say they were great at making sure that I had everything I needed and did it w/a smile. They had a shuttle which took me to places downtown during the storm and Kenneth was great at making sure he drove safely. Michael at the bar can his "own" drink and its tasty too!! Ask him to try it out! Brittany and Cynthia helped me with checking in and out and in again as the storm delayed my activities. The staff for in the restaurant was great too!
While the lobby and general condition of everything was very clean there were a few things that just seemed to make the hotel feel in a little disrepair. The air unit in the room is not a “central air” type and it just never shut off. It would constantly blow air, first the warm air and then blast cold air trying to maintain the temp in the room?? It was noisy, constantly blowing and getting that cold air blast was not fun. also there were some smaller things that added to it overall. The plug on the lamp did not work properly to charge the phone, the round lighted mirror in the bathroom was falling off the wall and was unusable, the light in the bathroom ceiling was coming out of the wall. Neither of us slept well and we are glad we were only there for one night.
We enjoyed a long weekend in Memphis and were very pleased with our stay at the hotel. The staff was friendly and helpful.
Overall a nice hotel. The staff were nice. It's almost faster to take the stairs as the elevator was very slow. There was always a line of people waiting to get on. Parking seems a little pricey for self parking.
Very nice hotel, one thing , they need to have more shuttle service available at night
Great hotel nice staff only fault just a little bit to far from the middle of the action
Thumbs up! This hotel was a great choice and close to everything we wanted to do.
Adequate for short overnight stay. Security for parking is not the best. Worried about our car all night.
Was in town for BMA's . We tried the Crown Plaza instead of the host hotel. Nice place, not bad food . Will be staying there next year.
Cloud Not Sleep the 1st night...We moved to rooms on the pool side...The pillow s were Terrible....while New...you put ur head on the pillow and would find your pillow Flat...no matter how many pillows you put under your head...Very uncomfortable
The staff was very friendly and helpful. The room was very clean. The beds were comfortable. I especially enjoyed the shuttle service to other parts of downtown Memphis. Thank you.
we walked to the Mud Island museum, Beale Street, and the National Civil Rights Museum. The parking lot was secure and breakfast was great.
The lobby area was very nice, and the bartender was nice and helpful. He made great recommendations on food and drinks. The room was pretty nice, and the housekeeper did a great job during our stay.
There was some confusion about valet parking. When I pulled up I told the young man I wanted valet and he told me to go up the ramp. We had to take a ticket and I have never seen this with valet. Sure enough it was self parking so my son parked his truck and they did valet with my vehicle. I got charged for two valet vehicles. Not a big deal but when you have driven 8 hours and you're tired it is
Room was a little on the smaller side. Lack of wall outlets
Our weekend was a great experience to Memphis! We did Graceland, (a MUST see), the civil rights museum,(very good), Beale St., Sun Studios, and more. Our hotel at the Crown was decent, bed was a little uncomfortable, but the staff was extremely nice and always helpful. The location to Beale St was perfect.
Hotel was very clean and staff was very generous and have great tips to my wife and I who hadn't been there ever. Highly recommended for it being close enough to Beale to walk but far enough for a peaceful sleep.
Hotel highlights
- Walking distance to Fire Museum of Memphis
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in Downtown Memphis within a short walk of Fire Museum of Memphis, Crowne Plaza Memphis Downtown Hotel is within a mile (2 km) of other popular sights such as Orpheum Theatre. This 3.5-star hotel has 230 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Located centrally in Memphis, it's also close to Sun Studio and Stax Museum of American Soul Music.
Dining
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
Rooms
All of Crowne Plaza Memphis Downtown Hotel's 230 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 42-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes, phones, and ironing boards.
Property features
Crowne Plaza Memphis Downtown Hotel features a fitness center, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is USD 20 per day, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guest reviews for Crowne Plaza Memphis Downtown Hotel
pleasant view
Everyone
Crowne plaza hotel was very comfortable, even though the bed was a little too firm. But my overall stay was quiet time, pleasant view at night, breakfast was great. I was disappointed in no microwave and the expense of items in lobby area ( ex water was way too expensive) Some of the staff members were a bit arrogant which came off a little rude. Parking space was limited and no enough of .
Everyone
Smooth check in, very friendly staff, great location. I plan to stay here when I return to Memphis!
Review comment
General Manager responded on Mar 19, 2018
Amanda, thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. We are delighted to know you were 100% satisfied with your accommodations and with the service provided by our friendly and helpful staff! Your business is appreciated, and we look forward to hosting you back soon. Sincerely, David Simmons, General Manager
really great place
Everyone
The shuttle driver was very nice and helpful. Staff was very friendly and helpful Room was great
Review comment
General Manager responded on Mar 3, 2018
Thank you for choosing Crowne Plaza Memphis Downtown and taking time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again in near future. Sincerely, David Simmons, General Manager
great service and great people!
Everyone
I stayed there during the snow/ice storm they had and I must say they were great at making sure that I had everything I needed and did it w/a smile. They had a shuttle which took me to places downtown during the storm and Kenneth was great at making sure he drove safely. Michael at the bar can his "own" drink and its tasty too!! Ask him to try it out! Brittany and Cynthia helped me with checking in and out and in again as the storm delayed my activities. The staff for in the restaurant was great too!
Review comment
General Manager responded on Feb 2, 2018
Nellie, thank you for your excellent review of Crowne Plaza Memphis Downtown. We take great pride in training our associates to handle your every need, and receiving compliments like yours is the greatest reward we can have. We will convey your kind words to all of them. On the behalf of our entire team, we hope to see you soon. Sincerely, Danny Hiatt, General Manager
juxtaposition
Everyone
While the lobby and general condition of everything was very clean there were a few things that just seemed to make the hotel feel in a little disrepair. The air unit in the room is not a “central air” type and it just never shut off. It would constantly blow air, first the warm air and then blast cold air trying to maintain the temp in the room?? It was noisy, constantly blowing and getting that cold air blast was not fun. also there were some smaller things that added to it overall. The plug on the lamp did not work properly to charge the phone, the round lighted mirror in the bathroom was falling off the wall and was unusable, the light in the bathroom ceiling was coming out of the wall. Neither of us slept well and we are glad we were only there for one night.
Review comment
General Manager responded on Jan 3, 2018
Aileen, thank you for choosing our hotel for your overnight stay. We are glad you had an overall good experience and that you liked our spotless property. However, I am sorry for all the inconvenience you had in your room. Your feedback has been shared with my maintenance team so that they can have a quick review of your suite. We hope you will choose us again whenever your travel brings you our way. Sincerely, Danny Hiatt, General Manager
fun weekend in memphis
Everyone
We enjoyed a long weekend in Memphis and were very pleased with our stay at the hotel. The staff was friendly and helpful.
Review comment
General Manager responded on Oct 26, 2017
Todd, thank you for being our guest at Crowne Plaza Memphis Downtown. We are delighted you liked our well-maintained property and the courteous service provided by our associates. We have shared your feedback with our housekeeping team regarding the concern with your room. Thanks once more for sharing the details of your stay, and we invite you for another visit on a future date. Sincerely, Danny Hiatt, General Manager
decent hotel within walking distance of downtown
Everyone
Overall a nice hotel. The staff were nice. It's almost faster to take the stairs as the elevator was very slow. There was always a line of people waiting to get on. Parking seems a little pricey for self parking.
Review comment
General Manager responded on Oct 11, 2017
Thank you for including Crowne Plaza Memphis Downtown in your travel plans. It’s nice to know our location was convenient for your needs and that you liked our courteous associates. However, we regret the inconvenience you experienced while being here. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Danny Hiatt, General Manager
nice location
Everyone
Very nice hotel, one thing , they need to have more shuttle service available at night
Review comment
General Manager responded on Sep 15, 2017
Debby, thanks for writing the review about your stay at Crowne Plaza Memphis Downtown. We are delighted to know you were very much satisfied with our accommodation and with the service provided. We also appreciate your feedback and have made a note of it. We hope you will choose us again when you are back in our wonderful city. Sincerely, Danny Hiatt, General Manager
Everyone
Great hotel nice staff only fault just a little bit to far from the middle of the action
Review comment
General Manager responded on Sep 12, 2017
Thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. We are delighted to know you were satisfied with your accommodation and with the service provided by our staff. It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our area. Sincerely, Danny Hiatt, General Manager
Everyone
Thumbs up! This hotel was a great choice and close to everything we wanted to do.
Review comment
General Manager responded on Sep 8, 2017
Nicole, thank you for your wonderful review of Crowne Plaza Memphis Downtown. We are delighted to read you had a great time with us and that you liked our location which was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Danny Hiatt, General Manager
Delois, thanks for being our guest and taking time to post your review. We are happy you enjoyed the pleasant view, but we're sorry your stay was less than spectacular. We appreciate your feedback as it lets us know where we need to improve to better serve our guests. It was our pleasure serving you, and we hope to see you again soon! Sincerely, David Simmons, General Manager