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Crowne Plaza Memphis Downtown Hotel

3.5 out of 5.0

Recent guest reviews

Overall a nice hotel. The staff were nice. It's almost faster to take the stairs as the elevator was very slow. There was always a line of people waiting to get on. Parking seems a little pricey for self parking.

Very nice hotel, one thing , they need to have more shuttle service available at night

Great hotel nice staff only fault just a little bit to far from the middle of the action

Thumbs up! This hotel was a great choice and close to everything we wanted to do.

Adequate for short overnight stay. Security for parking is not the best. Worried about our car all night.

Was in town for BMA's . We tried the Crown Plaza instead of the host hotel. Nice place, not bad food . Will be staying there next year.

Cloud Not Sleep the 1st night...We moved to rooms on the pool side...The pillow s were Terrible....while New...you put ur head on the pillow and would find your pillow Flat...no matter how many pillows​ you put under your head...Very uncomfortable

The staff was very friendly and helpful. The room was very clean. The beds were comfortable. I especially enjoyed the shuttle service to other parts of downtown Memphis. Thank you.

we walked to the Mud Island museum, Beale Street, and the National Civil Rights Museum. The parking lot was secure and breakfast was great.

The lobby area was very nice, and the bartender was nice and helpful. He made great recommendations on food and drinks. The room was pretty nice, and the housekeeper did a great job during our stay.

There was some confusion about valet parking. When I pulled up I told the young man I wanted valet and he told me to go up the ramp. We had to take a ticket and I have never seen this with valet. Sure enough it was self parking so my son parked his truck and they did valet with my vehicle. I got charged for two valet vehicles. Not a big deal but when you have driven 8 hours and you're tired it is

Room was a little on the smaller side. Lack of wall outlets

Our weekend was a great experience to Memphis! We did Graceland, (a MUST see), the civil rights museum,(very good), Beale St., Sun Studios, and more. Our hotel at the Crown was decent, bed was a little uncomfortable, but the staff was extremely nice and always helpful. The location to Beale St was perfect.

Hotel was very clean and staff was very generous and have great tips to my wife and I who hadn't been there ever. Highly recommended for it being close enough to Beale to walk but far enough for a peaceful sleep.

We had a wonderful stay at the Crown Plaza. The service of the shuttle was AWESOME! The drivers were polite, helpful with the sites to take in and on time with every call. Hotel service itself was good as well as in the dining area. Overall stay was GREAT! Thanks.

Overall the hotel met our needs and expectations. Secure parking, super friendly staff, very clean, good room service, easy to find, close to attractions, would recommend to a friend.

My stay was good. The people were friendly , even on New Years Eve!

Everyone was very friendly and courteous. The staff was very professional and they took the time to explain everything to me in a incise matter.

Five of us shared two rooms for the night of a friend's wedding at the Memphis Zoo. We picked this hotel because we wanted something a bit nicer that was close to downtown. Our friend advised us not to stay close to Beale street, but she's a bit of a worrier. The location was pretty good. Right off the highway, I think it was about 15-20 minute drive from the airport. Getting around the city was fairly inexpensive, we used Lyft and Uber which got us to the Zoo and Midtown for under $10. We also walked to Beale street on Sunday, and although it was a long walk, it wasn't bad. We did not use the shuttle because we weren't sure how far it would go and we were pressed for time, but that is also an option! We did not spend a lot of time in the hotel, but we did eat in the restaurant. Just burgers, they were good. Personally, I would have liked an earlier check-in time and a later check-out time. Just spending one night meant that we were at the hotel for maybe 15 hours. The front desk staff in the evening was extremely friendly and helpful. The morning staff was very polite and accommodating.

great hotel, close to all the action! you won't be disappointed.

300 N 2nd Street Memphis TN

Hotel highlights

  • Walking distance to Fire Museum of Memphis
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Uptown within a short walk of Fire Museum of Memphis, Crowne Plaza Memphis Downtown Hotel is within a mile (2 km) of other popular sights such as Orpheum Theatre. This 3.5-star hotel has 230 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. Located centrally in Memphis, it's also close to Sun Studio and Stax Museum of American Soul Music.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


Rooms

All of Crowne Plaza Memphis Downtown Hotel's 230 air-conditioned rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 32-inch flat-screen TVs. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include safes, phones, and ironing boards.


Property features

Crowne Plaza Memphis Downtown Hotel features a fitness center, free WiFi in public areas, and 6 meeting rooms. If you drive, self parking is USD 17 per day, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.

Room options

Standard Room, Non Smoking

Full 1 | King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Crowne Plaza Memphis Downtown Hotel

Everyone (10) Business (11) Couples (13) Family (9) Friends (11) Other (1)
4

decent hotel within walking distance of downtown

Everyone

Overall a nice hotel. The staff were nice. It's almost faster to take the stairs as the elevator was very slow. There was always a line of people waiting to get on. Parking seems a little pricey for self parking.

By on Oct 9, 2017

Review comment responded on Oct 11, 2017

Thank you for including Crowne Plaza Memphis Downtown in your travel plans. It’s nice to know our location was convenient for your needs and that you liked our courteous associates. However, we regret the inconvenience you experienced while being here. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Danny Hiatt, General Manager

5

nice location

Everyone

Very nice hotel, one thing , they need to have more shuttle service available at night

By , from Allentown Pa on Sep 13, 2017

Review comment responded on Sep 15, 2017

Debby, thanks for writing the review about your stay at Crowne Plaza Memphis Downtown. We are delighted to know you were very much satisfied with our accommodation and with the service provided. We also appreciate your feedback and have made a note of it. We hope you will choose us again when you are back in our wonderful city. Sincerely, Danny Hiatt, General Manager

5
Everyone

Great hotel nice staff only fault just a little bit to far from the middle of the action

By on Sep 10, 2017

Review comment responded on Sep 12, 2017

Thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. We are delighted to know you were satisfied with your accommodation and with the service provided by our staff. It was our pleasure having you as our guest, and we hope you will choose us again when you are back in our area. Sincerely, Danny Hiatt, General Manager

5
Everyone

Thumbs up! This hotel was a great choice and close to everything we wanted to do.

By , from South Louisiana on Sep 6, 2017

Review comment responded on Sep 8, 2017

Nicole, thank you for your wonderful review of Crowne Plaza Memphis Downtown. We are delighted to read you had a great time with us and that you liked our location which was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Danny Hiatt, General Manager

3
Everyone

Adequate for short overnight stay. Security for parking is not the best. Worried about our car all night.

By on Aug 21, 2017

Review comment responded on Aug 23, 2017

Thank you for your feedback about your overnight stay. We are glad our service and facilities were sufficient for your needs. However, I would like to inform you that, the safety and security of our guests and the property are our first and foremost concern. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Danny Hiatt, General Manager

4

blues music awards

Everyone

Was in town for BMA's . We tried the Crown Plaza instead of the host hotel. Nice place, not bad food . Will be staying there next year.

By , from Lancaster NH on May 18, 2017

Review comment responded on May 19, 2017

Robert, we appreciate your review about your stay at Crowne Plaza Memphis Downtown. We’re glad you were pleased with our proximity to various attractions in the city and with our complimentary shuttle service. It was a pleasure to have you as our guest, and we look forward to welcoming you back whenever you are back in this area. Sincerely, Danny Hiatt, General Manager

3

500 ft from ft 40 interstate...cloud not sleep

Everyone

Cloud Not Sleep the 1st night...We moved to rooms on the pool side...The pillow s were Terrible....while New...you put ur head on the pillow and would find your pillow Flat...no matter how many pillows​ you put under your head...Very uncomfortable

By on Apr 30, 2017

Review comment responded on May 2, 2017

Thank you for commenting about your stay with us. However, I am sorry to read that you were disappointed with the pillows in your room and that your sleep was disturbed. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We appreciate your feedback and hope that you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Danny Hiatt, General Manager

5

birthday weekend

Everyone

The staff was very friendly and helpful. The room was very clean. The beds were comfortable. I especially enjoyed the shuttle service to other parts of downtown Memphis. Thank you.

By on Dec 12, 2016

Review comment responded on Dec 14, 2016

Thank you for the review of Crowne Plaza Memphis Downtown and we are delighted you had a great weekend! And Belated happy birthday!  We have a wonderful team whose main goal is to please our guests, and they will be glad to know they had a role in making your visit a memorable one. Thanks once more for being our guest and we look forward to welcoming you back the next time you are in Memphis! Sincerely, Mark Baker, General Manager

4

nice downtown hotel

Everyone

we walked to the Mud Island museum, Beale Street, and the National Civil Rights Museum. The parking lot was secure and breakfast was great.

By , from Minneapolis on Aug 24, 2016

4

bartender was extremely nice.

Everyone

The lobby area was very nice, and the bartender was nice and helpful. He made great recommendations on food and drinks. The room was pretty nice, and the housekeeper did a great job during our stay.

By , from s on Jun 4, 2016