The staff was very friendly. They answered questions and was very helpful. But this is the first hotel I've been to that doesn't have free breakfast. Besides that it was a good stay. Also, I would suggest the housekeepers still should come around to check on the guest even if they are still in their rooms. I had to take my trash out myself for two days while I stayed there.
Excellent full service breakfast
The staff were very friendly. And helpful with suggestions on activities to do in the area.
walk in entrance was clean
I thought the hotel would be better staffed than it was. Lots of employee chatter, overheard by customers, about how short staffed they were
The check in staff on afternoons was extremely rude and sarcastic! Not a good feeling to get treated that way our first time in Memphis
The Crowne Plaza in the med Fish is just a nasty skeevy place. The elevators were dirty the hallway leading to the room was Dirty as well. The room had mold growing on the ceiling. The key to the room had to repeatedly Be reprogrammed. And the staff are not that accommodating. No one offered to take care of me as a guest or change the room
I liked the fact that they had the free hotel shuttle.
I loved that they had a shuttle for guest and they held our luggage no problem before and after reservation. The staff was very accommodating and professional. 5 stars!
Carpet in the hallways and rooms could stand a really good cleaning.
I reserved two doubles and got 1 king. I traveled with 3 of my children and had nowhere to sleep
I had a great stay at this hotel. Thank you for everything, I really appreciate it.
THE HOTEL IS A CLOSE WALK TO BEALE IF YOU WANNA WALK ABOUT 10 BLOCKS BUT IT WASNT TERRIBLE. WE WERE ABLE TO UBER TO AND FROM THE HOTEL FAIRLY CHEAP. AND THE CONVEINANCE OF THE SHUTTLE IS NICE TOO. STAFF WAS ALWAYS FRIENDLY TO US.
I liked the location of the hotel. Easy access to the hwy and downtown area. I had one request from the front desk for kleenex and 1 light bulb which was never granted after two calls. 1 call acknowledged the request and follow up call never answered. Room smell and temperature was not acceptable.
40 min to check in, they didn’t have a king bed, even though we reserved it 4 days earlier, very loud, only about 100yrds from I40. Not very clean. Dated rooms. Complained about not getting a king bed, they gave us a free breakfast, which would have been free anyway. Bar had no olives for a martini. At over $200, not even close to worth it. Would rather sleep in my car.
The staff were so warm and welcoming! Check in was effortless and they were very helpful with any questions we had. We felt very safe here.
Located in Downtown Memphis within a mile (2 km) of Beale Street, Crowne Plaza Memphis Downtown Hotel, an IHG Hotel is within 2 miles (3 km) of other popular sights such as FedEx Forum. This 230-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a gym.
Enjoy a leisurely bite to eat at Notes & Provisions, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 9:00 AM.
42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are other standard amenities.
At Crowne Plaza Memphis Downtown Hotel, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is USD 22 per day, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
The staff was very friendly. They answered questions and was very helpful. But this is the first hotel I've been to that doesn't have free breakfast. Besides that it was a good stay. Also, I would suggest the housekeepers still should come around to check on the guest even if they are still in their rooms. I had to take my trash out myself for two days while I stayed there.
Excellent full service breakfast
Dear Paul,Next to a good night's rest to recharge you for your day ahead, breakfast is essential to properly fuel your day as well. That said, we are happy to know our breakfast was just what you were looking for. We trust your accommodations were comfortable and our staff provided you with a warm welcome. Thank you for your excellent review of Crowne Plaza Memphis Downtown. It would be a delight to see you again, and we hope you are already making plans to return.
The staff were very friendly. And helpful with suggestions on activities to do in the area.
Dear Teresa, Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. Thank you for the lovely review! Please come stay at Crowne Plaza Memphis Downtown again soon.
walk in entrance was clean
Dear Lachonia, We appreciate your highlight on our commitment to keeping our property clean and comfortable for all of our guests, though it is regrettable that we didn't earn a high rating from you. In an effort to improve, we'd love to hear from you about the aspects of your stay that could have been better, and we hope to see you again on a future visit.
I thought the hotel would be better staffed than it was. Lots of employee chatter, overheard by customers, about how short staffed they were
We strive to deliver exceptional service consistently, so we apologize that you had a disappointing experience with us. We want you to have a pleasant stay, so please let us know if there is anything we can do to make your stay better.
The check in staff on afternoons was extremely rude and sarcastic! Not a good feeling to get treated that way our first time in Memphis
Justin, we are sorry for the unprofessional encounter at check-in. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize if this was not your experience. We hope you will give us another opportunity to provide you with a much warmer welcome and an outstanding stay the next time you are in this area. Sincerely, Patrick Jordan, General Manager
The Crowne Plaza in the med Fish is just a nasty skeevy place. The elevators were dirty the hallway leading to the room was Dirty as well. The room had mold growing on the ceiling. The key to the room had to repeatedly Be reprogrammed. And the staff are not that accommodating. No one offered to take care of me as a guest or change the room
Nelson, thank you for staying with us and sharing your valuable feedback. We apologize for the concerns you had with your room and not resolving them while you were here. It is always our goal to follow up and fix everything to your total satisfaction. We will review the instances you mentioned as we are committed to offering exceptional service for our guests. We are also sorry for the cleanliness issues with the elevators, and we will be more attentive in these areas. We value your business and hope to have another chance to redeem ourselves the next time you are in this area. Sincerely, Patrick Jordan, General Manager
I liked the fact that they had the free hotel shuttle.
It was so wonderful to read your review. We are glad your stay was a comfortable one and that you enjoyed the convenience of our complimentary shuttle. Thank you for being our guest at Crowne Plaza Memphis Downtown, and we hope that we will have an opportunity to host you again in the future. Sincerely, Don Norwood, Assistant General Manager
I loved that they had a shuttle for guest and they held our luggage no problem before and after reservation. The staff was very accommodating and professional. 5 stars!
Thank you for staying at Crowne Plaza Memphis Downtown and for taking the time to write about your positive experience with our staff. We take great pride in training our associates to handle your every need, and receiving compliments like yours is the greatest reward we can receive. We are also glad you enjoyed the convenience of our shuttle service. It was our pleasure hosting you, and we hope to welcome you back soon. Sincerely, Don Norwood, Assistant General Manager
Dear LaSonya,Thank you for taking the time to leave us a review, and we are happy to hear you enjoyed your stay at Crowne Plaza Memphis Downtown. We understand there is always room for improvement and have passed your comments about housekeeping to our management team. We appreciate your kind words, and we look forward to making your next visit even better.