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Courtyard by Marriott Downtown Memphis

3.0 out of 5.0

Recent guest reviews

This was by far one of our worst hotel stays to date, and the ONLY highlight and reason we did NOT move to another hotel was the one hotel staff name Andrew! We would give this young man 5 stars for his professionalism, customer service and overall pleasant and accommodating efforts during our stay. Andrew provided exemplary service, however the hotel just did not live up to its reputation, nor standards. The hotel was beautiful on the outside and the lobby was gorgeous, however when you get to the room and realize that there is no screen on the window so bugs fly in and out the room; the bathtub leaked and would not keep the water in tub, and the toilet was hard to flush, you immediately begin to question the price you paid for the room. To add insult to injury, we literally got no sleep it what was supposed to be a business trip combined with rest and relaxation. There was loud noises (doors slamming) all night long and above our head. When we contacted the front desk the young lady basically dismissed us and nothing was done or even further investigated and acknowledged. In addition, the water in every vending machine on every floor was empty which forces guests to use the marketplace and pay more for a bottle water than the machine references. Finally, there was a leak from the ice machine that was a safety hazard and when the aforementioned items were reported the young lady at the front desk did NOTHING! In fact she said that our inability to sleep with noise

My room was not ready for a 3pm check-in; still was not ready at 6pm when I needed to head to the Orpheum, so they went ahead and issued me keys...when I got back to the hotel I used the keys to enter the room I had been assigned only to find another family in there...yep, walked in on people; very upsetting for both parties. Additionally, my credit card that had been swiped to reserve the room I was supposed to have kept being charged for the incidentals of the family they gave my room. The staff ended up placing me in a sub par room & the staff told me there was nothing they could do about it because I had booked through Orbitz and not directly through them. Awful experience.

Hotel was great, inside staff indifferent, spent too much time chatting with each other, valet parking workers were very good.Would recommend to friends if they could tolerate the staff.

ALTHOUGH PAID FOR VALET PARKING RATHER AWKWARD TO CIRCLE AROUND TO ATTENDANT; CONGESTION GETTING IN AND OUT

The hotel location was perfect. The hotel itself was not so perfect. Our car (which we just purchased a few days before our trip) got a dent in it while parked (by Valet); the room had dirty washclothes in it; no free breakfast was offered. I got charged for Valet parking twice during my two day stay, which I think was unfair.

Staff was friendly and helpful. Got us a travel crib very quickly and supplied us with a local number for pizza given we got in after the cafe was closed. Clean rooms and quiet. Enjoyed our stay

I loved the room but the staff was not into their job. They were hard to find and the bar was not very good.

the hotel was ok but nothing special. Bar was inadequate and the staff was not attentive.

1-would not honor breakfast since reserved not thru them 2-carpet dirty 3-no valet carts to take clothes to car, had to carry them ourselves 4-had to tell them frig. was missing 5-staff not friendly 5-valet parking and got car dirty 6-not happy with this hotel at all

Nice room, decent location, but as the title says nothing fancy. I added the "plus breakfast" option but missed breakfast so I can't tell you how it was. I did have to explain the option and show her my confirmation email before I was given the voucher. I'd stay here again, but I'd prefer being a bit closer to Beale st, especially since you pay Beale st. Prices and are about a mile away.

Absolutely nothing to complain about. The staff was very courteous and efficient. We didn’t try the café but it was very nice looking and well stocked. We will be going back!

It was a really awesome weekend! Only complaint is that it wasn't long enough.

Usually stay at La Quinta or Holiday Inn Express and the experiences have always been positive.The VIP service here was definetly a step up.valet parking is $18, a parking garage nearby is another option.The Rendezvous,great ribs,is 4 blocks away,Peabody Hotel is a popular destination to see the ducks,11:00 AM.You can take the trolley,$1.00.to both

Traveled to Memphis for the weekend. Curteous staff and a nice hotel inside. Rooms were spacious and clean. Hotel is within walking distance to Beale St and good restaurants.

The hotel was very good with very helpful staff. Memphis has a extraordinary restaurant in Flight. It was worth the trip!

Only stayed one night but it was quite pleasant -- the staff is friendly, the bistro served a nice breakfast (though i wish it were included in the price) and it was a short walk to lively bars/restaurants in downtown memphis

Nice weekend away to see a little of the music and history in the area. Clean, new hotel with great location. Area seemed safe. Trolley stops about a block from hotel. Most places are walkable if you're not in heels. Eg. Beale st is a little ambitious.

Spent one Friday night. Close to everything, easy to get around.

Hotel was fine... clean, comfortable, affordable. Memphis leaves much to be desired. Anything off of Beale Street is just depressing. Memphis is as dead as Detroit, it just doesn't know it yet.

I stayed here when just passing through, and the hotel is a great find. It's directly on the river, and within walking distance to some great restaurants. It was also convenient to my friend's condo in the area, so that was a plus. Definitely visit Rendezvous for some great ribs! Memphis is a great city, and this is a great hotel to stay in for experiencing the city.

75 Jefferson Ave Memphis TN

Hotel highlights

  • Walking distance to Fire Museum of Memphis and Orpheum Theatre
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Fitness center

Located in Downtown Memphis, Courtyard by Marriott Downtown Memphis is adjacent to Fire Museum of Memphis and within a 15-minute walk of popular sights like Orpheum Theatre. This 3-star hotel has 131 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and a fitness center. Sun Studio and Stax Museum of American Soul Music are also near this Memphis hotel.


Dining

Continental breakfast is offered for a fee each morning from 6 AM to 11 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Courtyard by Marriott Downtown Memphis's 131 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests staying at Courtyard by Marriott Downtown Memphis enjoy a fitness center, a spa tub, and free WiFi in public areas. Valet parking is offered for USD 22.00 per day. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include 5 meeting rooms, a business center, and express check-out.

Guest reviews for Courtyard by Marriott Downtown Memphis

Everyone (2) Couples (16) Business (1) Family (4) Other (4) Friends (1)
2
Everyone

This was by far one of our worst hotel stays to date, and the ONLY highlight and reason we did NOT move to another hotel was the one hotel staff name Andrew! We would give this young man 5 stars for his professionalism, customer service and overall pleasant and accommodating efforts during our stay. Andrew provided exemplary service, however the hotel just did not live up to its reputation, nor standards. The hotel was beautiful on the outside and the lobby was gorgeous, however when you get to the room and realize that there is no screen on the window so bugs fly in and out the room; the bathtub leaked and would not keep the water in tub, and the toilet was hard to flush, you immediately begin to question the price you paid for the room. To add insult to injury, we literally got no sleep it what was supposed to be a business trip combined with rest and relaxation. There was loud noises (doors slamming) all night long and above our head. When we contacted the front desk the young lady basically dismissed us and nothing was done or even further investigated and acknowledged. In addition, the water in every vending machine on every floor was empty which forces guests to use the marketplace and pay more for a bottle water than the machine references. Finally, there was a leak from the ice machine that was a safety hazard and when the aforementioned items were reported the young lady at the front desk did NOTHING! In fact she said that our inability to sleep with noise

By on Apr 2, 2018

Review comment responded on Apr 4, 2018

Thank you for staying with us and providing your feedback. Providing our guests with excellent service and product is our goal. I am sorry we fell short of your expectations. Your feedback will be shared with our staff as we continue to improve our operation. Thank you for staying with us.

1

very disappointed

Everyone

My room was not ready for a 3pm check-in; still was not ready at 6pm when I needed to head to the Orpheum, so they went ahead and issued me keys...when I got back to the hotel I used the keys to enter the room I had been assigned only to find another family in there...yep, walked in on people; very upsetting for both parties. Additionally, my credit card that had been swiped to reserve the room I was supposed to have kept being charged for the incidentals of the family they gave my room. The staff ended up placing me in a sub par room & the staff told me there was nothing they could do about it because I had booked through Orbitz and not directly through them. Awful experience.

By on Mar 20, 2018

Review comment responded on Mar 25, 2018

Dear guest Thank you for making us aware of your recent experience at our hotel. We apologize for the mix up and welcome the opportunity to discuss your concerns further. Respectfully, hotel management.

4

girl's trip

Families

Hotel was great, inside staff indifferent, spent too much time chatting with each other, valet parking workers were very good.Would recommend to friends if they could tolerate the staff.

By on Jun 16, 2014

5

excellent reception and staff/ parking issues

Singles

ALTHOUGH PAID FOR VALET PARKING RATHER AWKWARD TO CIRCLE AROUND TO ATTENDANT; CONGESTION GETTING IN AND OUT

By on Apr 23, 2014

1

a weekend for two

Couples

The hotel location was perfect. The hotel itself was not so perfect. Our car (which we just purchased a few days before our trip) got a dent in it while parked (by Valet); the room had dirty washclothes in it; no free breakfast was offered. I got charged for Valet parking twice during my two day stay, which I think was unfair.

By on Jan 13, 2014

4

nice stay

Families

Staff was friendly and helpful. Got us a travel crib very quickly and supplied us with a local number for pizza given we got in after the cafe was closed. Clean rooms and quiet. Enjoyed our stay

By on Dec 22, 2013

3

average hotel nice room staff does not care

Singles

I loved the room but the staff was not into their job. They were hard to find and the bar was not very good.

By on Nov 17, 2013

3

marriot memphis

Singles

the hotel was ok but nothing special. Bar was inadequate and the staff was not attentive.

By on Nov 17, 2013

2

look for something else

Couples

1-would not honor breakfast since reserved not thru them 2-carpet dirty 3-no valet carts to take clothes to car, had to carry them ourselves 4-had to tell them frig. was missing 5-staff not friendly 5-valet parking and got car dirty 6-not happy with this hotel at all

By on Jun 2, 2013

3

decent place, nothing fancy.

Couples

Nice room, decent location, but as the title says nothing fancy. I added the "plus breakfast" option but missed breakfast so I can't tell you how it was. I did have to explain the option and show her my confirmation email before I was given the voucher. I'd stay here again, but I'd prefer being a bit closer to Beale st, especially since you pay Beale st. Prices and are about a mile away.

By on Apr 29, 2013