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London Heathrow Marriott Hotel

4.0 out of 5.0

Recent guest reviews

The restaurant food is by far the best thing about this hotel. Many of staff are undertrained and struggling. Took 5 minute argument to get reservation accepted. Got upgraded to executive floor since remodeling was so noisy. Unfortunately hearing system did not work and had to have 2 space heaters. Not the Marriott quality I am familiar with. It would also help if staff was more proficient in English language.

Not much to write about. It was 45-60 minutes to central London, with traffic, and uber cost 27 pounds to get there in that time. 30 minutes with no traffic and 22 pounds for that. We slept comfortably in a very nice clean room.

I was disappointed with this hotel. After staying at a very nice Marriott on a different part of my trip (in India none-the-less), this hotel comparatively was old, dreary, and dated. The carpet in the hallways was old, worn, stained, and had fraying seams. The walls need to be repainted. The rooms were also in similar shape.

Everything was great except the toilet. It wouldn't flush. Took two tries to get an answer at the front desk. A guy came up and after a few tries we heard a flush. He said there was nothing wrong and I just needed to pull the handle down all the way. What we discovered was you had to pull the handle down repeatedly until it flushed. It looked like it had been repaired once or twice. For what we paid for the night, it was unacceptable.

Good location, but had problems checking in, they could not find my reservation even with my confirmation #. Not sure who's at fault but it was frustrating. Then we were told at 9 am drilling would start above us on the fourth floor. Very noisy especially for my one year old.

Hotel has really went down since our last stay. Front desk staff "Gaian" is very rude. Room was in need of make over. I would suggest a different hotel, there are better choices.

Except for the construction noise during the day, we found the accommodations of the hotel very acceptable. Room was clean, with updated bathroom design with tiles and granite, sheets were clean but the Tv was hard to turn on using the remote.We arrived early around 10:30 am but was allowed to get rooms that were ready to occupy, because we asked.Usual room availability is 3 pm.

The hotel is located close to the airport. We were picked up by the shuttle and dropped off quickly. The hotel staff was very friendly and willing to help us with everything. Next time we are in London we will stay here again. The gym was nice and the pool was cool. The beds are comfortable and the cleaning staff keeps the hotel nice.

Used the hotel on a short layover flying from US to Italy. Very easy to catch the Hoppa bus to/from terminals. Room was clean and quiet. Hotel has 24 hour room service which was beneficial for my late night arrival.

The staff was wonderful and the room was great! There was even an American electrical outlet in the room for added convenience. We stayed overnight prior to flying back to the States after a week in London. The Shuttle was convenient to get us to Terminal 5 which was about a mile away but took about 20 min because of the stops. We were told there was a complimentary shuttle but that was not the case. I believe it was 5 gbp per person.

We were looking for a nice place to stay the night before a morning flight at Heathrow. The Marriott was fine but quite different from English hotels: more American business efficient, less friendly and comfortable. Reception person was unhelpful in addition to being difficult to understand. Room was just like Atlanta, or any other Marriott. No free shuttle to airport. You need to pay 5 pounds and go to several other hotels and terminals on the way. 20+ minutes to Terminal 3.

Very close to the airport. One can take public bus from Terminal 3 to the hotel free of charge. However from hotel backs to the terminal, one has to take H3 hopper bus, which costs 4.50 pound for each person. It takes almost 30min and 5-10 min of waiting --- not good for traveler who rushes to the terminal.

Hotel was nice and perfectly situated to catch early flight our of Heathrow.

We stayed here for an overnight layover. Nice place to stay and would stay again.

Helpful staff, confortable beds, Cons: 25 pounds for wi-fi in room!

We stayed as we had an 11 hour lay over at heathrow airport. The room was very clean bed was exceptionally comfortable. Great variety of breakfast in the morning. Easy to get the bus to Heathrow.

We had an early morning departure that was delayed by 8 hours. The hoel let us back into our room for a few more blessed hours of sleep.

From beginning to end this hotel provided everything we needed and desired from fine dining, fabulous breakfast, if platinum member then you received complimentary drinks, snacks, hor d'ourves, deserts, internet access, inside pool and fitness room, jacuzzi, and the rooms had all amenities. The Concierge was helpful with maps & directions, getting transportation lined up and even though the bus didn't show up to get us to the airport the concierge was made sure arrangments were made and we arrived in time. Decor was lovely, spacious and easy airport access. Recommend highly.

Heathrow Marriott Hotel was excellent. Great service. Park Plaza Victoria was very good, best value for the Central London Location.

I chose this hotel because it was half the price of hotels in central London. The hotel itself was wonderful; the room was spacious and well-maintained, the staff were friendly, and it wasn't overrun with noisy children. My review really focuses on the hotel's location. Although billing itself as an airport hotel, access can be difficult. There is a shuttle service, but it is excruciatingly slow because it takes windy back roads and is further slowed by passengers on-loading/off-loading their luggage. At one point, we sat motionless for about half an hour because the relief driver was late in showing up. Even when you finally get to the Tube, it takes another 45 minutes to an hour to get to central London. If one is making a prolonged overnight layover at Heathrow, then this hotel is great, but if you're a tourist looking to use it as a base, you should seriously consider spending the extra money and stay in a hotel near Central London because you'll burn up valuable time getting there and back.

Room options

Executive Room, 1 King Bed, Business Lounge Access

King 1 | Sleeps 2

Superior Room

King 1 | Full 2 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Superior Room, 1 King Bed (Deluxe)

King 1 | Sleeps 2

Guest reviews for London Heathrow Marriott Hotel

Everyone (7) Business (4) Couples (4) Family (15) Friends (1) Other (1)
3

after remodel prg, probably good hotel. now not.

Everyone

The restaurant food is by far the best thing about this hotel. Many of staff are undertrained and struggling. Took 5 minute argument to get reservation accepted. Got upgraded to executive floor since remodeling was so noisy. Unfortunately hearing system did not work and had to have 2 space heaters. Not the Marriott quality I am familiar with. It would also help if staff was more proficient in English language.

By , from Nashville, Tn on Jan 8, 2017

4

very decent hotel close to airport.

Everyone

Not much to write about. It was 45-60 minutes to central London, with traffic, and uber cost 27 pounds to get there in that time. 30 minutes with no traffic and 22 pounds for that. We slept comfortably in a very nice clean room.

By on Nov 29, 2016

3

disappointed

Everyone

I was disappointed with this hotel. After staying at a very nice Marriott on a different part of my trip (in India none-the-less), this hotel comparatively was old, dreary, and dated. The carpet in the hallways was old, worn, stained, and had fraying seams. The walls need to be repainted. The rooms were also in similar shape.

By on Nov 24, 2016

3

close to heathrow

Everyone

Everything was great except the toilet. It wouldn't flush. Took two tries to get an answer at the front desk. A guy came up and after a few tries we heard a flush. He said there was nothing wrong and I just needed to pull the handle down all the way. What we discovered was you had to pull the handle down repeatedly until it flushed. It looked like it had been repaired once or twice. For what we paid for the night, it was unacceptable.

By , from Washington State on Oct 4, 2016

4

nice hotel

Everyone

Good location, but had problems checking in, they could not find my reservation even with my confirmation #. Not sure who's at fault but it was frustrating. Then we were told at 9 am drilling would start above us on the fourth floor. Very noisy especially for my one year old.

By on Aug 4, 2016

2

hotel needs help

Everyone

Hotel has really went down since our last stay. Front desk staff "Gaian" is very rude. Room was in need of make over. I would suggest a different hotel, there are better choices.

By , from texas on Jul 18, 2016

5

construction work

Everyone

Except for the construction noise during the day, we found the accommodations of the hotel very acceptable. Room was clean, with updated bathroom design with tiles and granite, sheets were clean but the Tv was hard to turn on using the remote.We arrived early around 10:30 am but was allowed to get rooms that were ready to occupy, because we asked.Usual room availability is 3 pm.

By on Jul 8, 2016

5

great family stay

Families

The hotel is located close to the airport. We were picked up by the shuttle and dropped off quickly. The hotel staff was very friendly and willing to help us with everything. Next time we are in London we will stay here again. The gym was nice and the pool was cool. The beds are comfortable and the cleaning staff keeps the hotel nice.

By on Feb 27, 2016

4

quick overnight

BusinessTravelers

Used the hotel on a short layover flying from US to Italy. Very easy to catch the Hoppa bus to/from terminals. Room was clean and quiet. Hotel has 24 hour room service which was beneficial for my late night arrival.

By on Oct 1, 2015

4

saty over prior to leaving back to the states

Families

The staff was wonderful and the room was great! There was even an American electrical outlet in the room for added convenience. We stayed overnight prior to flying back to the States after a week in London. The Shuttle was convenient to get us to Terminal 5 which was about a mile away but took about 20 min because of the stops. We were told there was a complimentary shuttle but that was not the case. I believe it was 5 gbp per person.

By on Sep 2, 2015