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Recent guest reviews

It could be a good idea to have transportation from and to the airport.

I wasn't aware my room lights needed to be activated using my room key card. Would be helpful to be told this at reception before going to room.

The property was clean and well kept! My only issue was the fire alarm went off at 2:30 am for 3-4 seconds, and the shut off. Nobody was able to answer us why. Other than that, it was a nice stay

Room was clean, but they gave me a Queen size bed when I paid for a King size. I only realized what I had paid for after the fact, so I didn't complain on the spot. Breakfast was included, but since we had to leave before 6 am to catch a flight, they would have packed breakfast for us for 13 pounds, which we declined. Finally, the food served at the restaurant was not tasty. 3 of ordered a risotto that ressembled more dog food than any risotto I've ever tried. In summary, it's ok to stay there one night if you need to crash somewhere before taking an early flight. This is definitely not a long-stay place.

The accommodation was great! Modern, comfortable, and clean. I liked all the room amenities however I did not have a flannel for showering or washing my face. Also, i waited forecer for the Bus Hoppa after ringing the hotel for directions I was given the wrong bus number and ended up taking a taxi.

Easy checkin & friendly staff.

Hotel was convenient for our early morning flights from Heathrow. Staff was friendly and courteous. Rooms were sufficient, clean and beds comfortable. Bar and restaurant were enjoyable and food was good. Good overall value for price. Will definitely use again.

Great location and very clean

Transportation to the hotel was easy--10 quid for a taxi from the airport. We then had to pay almost double that to return to the airport because the hotel said you had to prebook through them--presumably the hotel pocketed the difference. This was annoying and unnecessary. The staff was ok but not overly helpful. The food menu was extremely limited and the quality was atrocious. From the Instant mashed potatoes to cold "hot" food at the buffet for breakfast (is it really safe to eat barely lukewarm scrambled eggs?), we were not impressed, especially for the price. I would have expected better food, staff, etc. for what we paid. Definitely worst hotel and food during our two week holiday. Would not stay there again.

The restaurant was pricy and there is an automatic service charge added so be cautious!

The air conditioning did not work and the room was 32 Celsius. I arrived so late I just turned the thermostat low and opened the window, hoping it would cool by morning. Unfortunately it did not. I told the front desk and their only compensation was a free cab ride and breakfast (which they knew I didn’t have time to take as I was getting the cab to the airport). I’ve communicated with the property to get further compensation, and they are not responding.

Great hotel close to Heathrow 👍👍

I had low expectations based on other reviews but just needed something close to the airport. I was pleasantly surprised as this property exceeded all of my expectations. It was clean, the shower was nice, the bed was comfortable, no complaints

Hotel is clean and conveniently located. Overall, the staff is very friendly. A few things were over looked however. At check in, there was a long line and only one person working the front desk. There were no options to check yourself in. Went to hotel restaurant and waited 30 minutes only to find out the chef had left, and then at the end of the experience, wrong room type was given at check in.

Bath Road West Drayton England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Business center

Located in Heathrow Villages, Leonardo London Heathrow Airport is 2.4 mi (3.8 km) from Stockley Park and within a 15-minute drive of Syon Park. This 4-star hotel has 230 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a gym.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.


Rooms

Guests can expect free WiFi and 40-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Electric kettles, ironing boards, and desks are also available.


Property features

Guests of Leonardo London Heathrow Airport enjoy a gym, free WiFi in public areas, and a business center. If you drive, self parking is GBP 15 per night, or you can take advantage of the airport shuttle at scheduled times for GBP 6 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-out, and laundry facilities.

Room options

Standard King Room

1 King Bed | Sleeps 2

Standard King and Single

1 King Bed and 1 Twin Bed | Sleeps 3

Standard King and Double

1 King Bed and 1 Double Bed | Sleeps 3

Accessible King Room

1 King Bed | Sleeps 2

Guest reviews for Leonardo London Heathrow Airport

Everyone (15) Couples (5) Family (4)
4
Everyone

It could be a good idea to have transportation from and to the airport.

By on Dec 9, 2022

Review comment responded on Dec 10, 2022

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5
Everyone

I wasn't aware my room lights needed to be activated using my room key card. Would be helpful to be told this at reception before going to room.

By on Nov 24, 2022

Review comment responded on Nov 26, 2022

Dear Rainer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

5
Partner Couples

The property was clean and well kept! My only issue was the fire alarm went off at 2:30 am for 3-4 seconds, and the shut off. Nobody was able to answer us why. Other than that, it was a nice stay

By on Nov 22, 2022

3
Family

Room was clean, but they gave me a Queen size bed when I paid for a King size. I only realized what I had paid for after the fact, so I didn't complain on the spot. Breakfast was included, but since we had to leave before 6 am to catch a flight, they would have packed breakfast for us for 13 pounds, which we declined. Finally, the food served at the restaurant was not tasty. 3 of ordered a risotto that ressembled more dog food than any risotto I've ever tried. In summary, it's ok to stay there one night if you need to crash somewhere before taking an early flight. This is definitely not a long-stay place.

By on Nov 1, 2022

Review comment responded on Nov 1, 2022

Dear Brigette ,Thank you very much for providing you valuable feedback and we are sorry to hear that we did not meet your expectations on this case.We do hope to welcome you back for marked improvement.

5
Everyone

The accommodation was great! Modern, comfortable, and clean. I liked all the room amenities however I did not have a flannel for showering or washing my face. Also, i waited forecer for the Bus Hoppa after ringing the hotel for directions I was given the wrong bus number and ended up taking a taxi.

By on Oct 24, 2022

Review comment responded on Oct 25, 2022

Dear Stacey,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

5
Everyone

Easy checkin & friendly staff.

By on Sep 16, 2022

Review comment responded on Sep 18, 2022

Dear Lynn ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

5
Partner Couples

Hotel was convenient for our early morning flights from Heathrow. Staff was friendly and courteous. Rooms were sufficient, clean and beds comfortable. Bar and restaurant were enjoyable and food was good. Good overall value for price. Will definitely use again.

By on Sep 1, 2022

Review comment responded on Sep 1, 2022

Dear Pauk ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

5
Everyone

By on Aug 26, 2022

4
Partner Couples

Great location and very clean

By on Aug 17, 2022

Review comment responded on Sep 1, 2022

Dear hala ,Thank you for your feedback and its good to hear you enjoyed your stay with us.We hope to welcome you back!

2
Family

Transportation to the hotel was easy--10 quid for a taxi from the airport. We then had to pay almost double that to return to the airport because the hotel said you had to prebook through them--presumably the hotel pocketed the difference. This was annoying and unnecessary. The staff was ok but not overly helpful. The food menu was extremely limited and the quality was atrocious. From the Instant mashed potatoes to cold "hot" food at the buffet for breakfast (is it really safe to eat barely lukewarm scrambled eggs?), we were not impressed, especially for the price. I would have expected better food, staff, etc. for what we paid. Definitely worst hotel and food during our two week holiday. Would not stay there again.

By on Jul 25, 2022

Review comment responded on Jul 25, 2022

Dear Kathleen, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Leonardo London Heathrow Airport

Bath Road, West Drayton, England UB7 0DP
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