I was given a smoking room and i didn’t request it. I couldn’t sleep at night due to the stench of cigarette. I paid all this money to be given the bad end of the stick. The shower and bath tub had hair in it as well. The bed smelled bad as well.
Great hotel, casino area is smaller, more lit and less crowded, but more expensive. Choose this hotel if you want to experience a more quite Vegas experience. Great dining and shopping options inside the hotel.
Bath handle hard to work. No robe, wait a long time to receive it after call 2 times. Gave $40 to the front guy while checking in to upgrade the room but assigned a even worst view room. Regret to give the $40 tips for that.. room has many dirty spots that didn’t clean at all….
Na
I was very frustrated as the reservation was at the encore but I was placed at Wynn without explanation. In addition, I was charged from rate for the inconvenience and not offered any type of discount. The rest if my group was placed at the encore. My room smelled of smoke as well.
Didn’t care for the sports book being closed all the time. Had to go to Wynn to place bets and cash tickets.
Everything's been great so far. The hospitality has been exceptional.
We have stayed at the Wynn/Encore 20 times. I was disappointed with so many things this trip that I think we’ll take a moment before returning. We always have cocktails at the Encore bar by the front desk. They no longer make frozen it took about 12 minutes for us to get greeted. The following day we came back to order my husband’s favorite drink and it took almost 17 minutes (bar was not busy). They also stopped providing the Milton Brown toiletries that they are known for. What a quick way to save a buck. Replaced it with some cheap offerings like a bar of soap that majorly dried out my hands vs the nice body wash they used to offer. Lots of corners cut this trip on behalf of the Wynn/Encore. We were really unhappy. Before, we could always justify the cost of staying at this resort because of all the special touches. But now that those are lacking, I’m not sure we’ll return. IMO the resort started going downhill within last 12 months so it may take some time for them to realize how these cut corners are going to affect them but either way, what a shame.
I had a drain problem in the shower that caused the shower to overflow. When I tried to seek some accommodation, the front desk manager said there was nothing that could be done. Horrible customer service.
We come for Kim Lee show Halloween weekend and it was so much fun and fabulous.
NA
The hotel was clean, staff courteous and views from room stunning.
Amazing view. Luxurious feel. Convenient. However, check-in was botched a bit (first, wrong view, then, unclean room) but the resort fee was waived as a result so kudos to the good customer service. A few things still could be better though - the bathtub water had dirty minerals in it (and we ran it for quite a while), and there should be a fridge and microwave (essentials). Instead the fridge is a minibar that is already filled with drinks. Overall, still a strong experience, but could be better when staying at a place that is meant to feel like a 5-star, full-on luxurious hotel.
Beautiful and classy hotel with excellent customer service.
✊
Located in Las Vegas Strip, Encore at Wynn Las Vegas is within a 10-minute walk of popular sights such as Fashion Show Mall and The Venetian Expo Center. This 2034-room, 5-star resort welcomes business and leisure travelers with a golf course, a full-service spa, and a casino.
There are ample dining options with 4 onsite restaurants, including Jardin, which specializes in American cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafes. Start each morning with full breakfast, available for a fee from 8:00 AM to 1:00 PM.
Guests can expect WiFi, wired Internet, and flat-screen TVs with pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, minibars, and free newspapers.
Encore at Wynn Las Vegas features a golf course, a full-service spa, and a casino. Onsite parking is available, both free self and paid valet parking (USD 30 per day)—also useful is limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury resort include a nightclub, a gym, and a sauna.
I was given a smoking room and i didn’t request it. I couldn’t sleep at night due to the stench of cigarette. I paid all this money to be given the bad end of the stick. The shower and bath tub had hair in it as well. The bed smelled bad as well.
Great hotel, casino area is smaller, more lit and less crowded, but more expensive. Choose this hotel if you want to experience a more quite Vegas experience. Great dining and shopping options inside the hotel.
Bath handle hard to work. No robe, wait a long time to receive it after call 2 times. Gave $40 to the front guy while checking in to upgrade the room but assigned a even worst view room. Regret to give the $40 tips for that.. room has many dirty spots that didn’t clean at all….
Na
I was very frustrated as the reservation was at the encore but I was placed at Wynn without explanation. In addition, I was charged from rate for the inconvenience and not offered any type of discount. The rest if my group was placed at the encore. My room smelled of smoke as well.
Didn’t care for the sports book being closed all the time. Had to go to Wynn to place bets and cash tickets.
Everything's been great so far. The hospitality has been exceptional.
We have stayed at the Wynn/Encore 20 times. I was disappointed with so many things this trip that I think we’ll take a moment before returning. We always have cocktails at the Encore bar by the front desk. They no longer make frozen it took about 12 minutes for us to get greeted. The following day we came back to order my husband’s favorite drink and it took almost 17 minutes (bar was not busy). They also stopped providing the Milton Brown toiletries that they are known for. What a quick way to save a buck. Replaced it with some cheap offerings like a bar of soap that majorly dried out my hands vs the nice body wash they used to offer. Lots of corners cut this trip on behalf of the Wynn/Encore. We were really unhappy. Before, we could always justify the cost of staying at this resort because of all the special touches. But now that those are lacking, I’m not sure we’ll return. IMO the resort started going downhill within last 12 months so it may take some time for them to realize how these cut corners are going to affect them but either way, what a shame.
