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Westgate Las Vegas Resort & Casino

4.0 out of 5.0

Recent guest reviews

Staff from service desk to housekeeping was nice facilities didnt mind fixing any room issues

Have stayed here many times. Rooms have always been clean. Carpet a little worn and stained in my room. Would like a 24 hour cafe. Staff friendly. Monorail station is on site.

Staff at check in excellent. Name Mai Your resort rate only disclosed in fine print...can not therefore recommend hotel.

Nice place, close to the convention center. Clean, no overpowering cigarette smoke smell that is common in a lot of casino's. Staff is excellent and security is very good.

Our room was in need of attention. Our tub/shower did not drain while showering. The room smelled like musty linens, the duvet cover was ripped, and the bathroom towels looked like dingy cleaning towels. Not a hotel I would recommend!

way to many things to mention...not what I was looking for in a hotel that cost that much...

I stayed 11/8/2017, booked room on Orbitz for $27 including taxes, was happy, then got there and was advised plus $38.54 in resort fees (pool closed, but they said that's not included anyway). I was there and so I paid it. Comparison, within a couple of dollars room rate, here are resort fees: Westgate $38.54 The Grand $25.99 The D $22.50 Stratosphere $34.50 Westgate off on its own georgraphically, so I will stay at one of the other spots next time. Plus, will be happy to not give my dough to the owner, check out this documentary, "The Queen of Versailles".

Very good experience, no complaints at all. That's it

My husband and I️ booked a trip to Vegas last minute. We found a great rate and thought it was too good to be true. There’s nothing we didn’t like about our hotel. It wasn’t as crowded as the other hotels on the strip. The breakfast buffet was great. Our room was huge and we only booked a standard room. The bed was so soft. We checked in with no issues. Everything went smoothly. Our flight didn’t leave until late evening, the hotel offered to store our luggage for us. It was an amazing trip and I️ would definitely stay at this hotel again.

All staff was pretty friendly. The studio suite was very nice, nice view and very clean!

Good hotel with good customer service. I️ really enjoyed the room and the casino.

When we checked in clerk said he did not have our reservation even when we told him we had the confirmation number. He told us he was not able to view any of the information from orbit. After twenty minutes he finally located my phone number and gave us the key to the room. hotel has thin walls and people runinvited down the halls at night. Someone knocked on our door at 4am. And ran did not sleep well the two days I was there

The a/c and heating system was extremely loud. It sounded like a bunch of cans hitting against each other. This noise went on constantly until I turned off the a.c.. The plumbing behind the shower wall in the bathroom was very loud when the bathroom was not even in use. The carpet in the hallway looked like it was not changed since Elvis stayed there. It was extremely worn. I would not stay in this hotel again if they were giving it away for free.

Check in and check out were speedy, no long lines. The room nice but it was difficult to control the temperature. They forgot to clean my room, so by 5:00pm I called and told them never mind, just send up some towels. And the towels are not so soft. Also, the remote for the television was difficult to operate.

They gave us an upgrade to a huge room which was nice but every little thing, as appears to be the case with every hotel in Vegas now, costs extra. Plus the sales people in the lobby trying to sell stuff and asking for my room key was really annoying.

It was a nice hotel,but there was a few things that went wrong in the room the bed was uncomfortable it felt like you were sleeping on springs,the fan didn't work, toilet kept running ,it was dusty,on the last day house keeping didn't come and clean.The staff was nice but some off them will bombard you about buying condos.

From the front desk to the room, from check in to check out, my mom and I felt welcome during our stay. The staff is so friendly and always available when we needed something. Our room was clean and comfortable with a remarkable view of the city during the day, stunning sunset, and lights at night. Next time we visit Vegas, we are definitely coming back to Westgate!

Wonderful stay, no complaints. Stayed here multiple times and never had a problem.

The water was still running after switching off shower valve. No staff came to repair it after notifying the hotel stall about problem.

It’s a mediocre property but they are making changes, our suite was really nice and renovated. They want you to buy a timeshare so you will be approached but it’s not awful. The Elvis tour is worth it. The pool area is drab )-:

Room options

Concierge Level (Newly Remodeled)

Full 2 | King 1 | Sleeps 4

Signature Room (Newly Remodeled)

Full 2 | King 1 | Sleeps 4

Guest reviews for Westgate Las Vegas Resort & Casino

Everyone (321) Couples (583) Business (325) Family (245) Other (218) Friends (181)
5

staff from service desk to housekeeping was nice

Everyone

Staff from service desk to housekeeping was nice facilities didnt mind fixing any room issues

By , from chicago on Nov 18, 2017

4

good location!

Everyone

Have stayed here many times. Rooms have always been clean. Carpet a little worn and stained in my room. Would like a 24 hour cafe. Staff friendly. Monorail station is on site.

By , from WV on Nov 17, 2017

3
Everyone

Staff at check in excellent. Name Mai Your resort rate only disclosed in fine print...can not therefore recommend hotel.

By on Nov 17, 2017

Review comment responded on Nov 20, 2017

Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Las Vegas Resort and Casino. We invite you stay with us again next time you are in the Las Vegas area. Nicole

4
Everyone

Nice place, close to the convention center. Clean, no overpowering cigarette smoke smell that is common in a lot of casino's. Staff is excellent and security is very good.

By on Nov 17, 2017

1

thumbs down. eww

Everyone

Our room was in need of attention. Our tub/shower did not drain while showering. The room smelled like musty linens, the duvet cover was ripped, and the bathroom towels looked like dingy cleaning towels. Not a hotel I would recommend!

By on Nov 14, 2017

Review comment responded on Nov 20, 2017

Thank you for sharing the details of your experience at Westgate Las Vegas and Casino. Clearly we did not deliver as promised with regard to the condition of your assigned unit. We regret to have inconvenienced you and have forwarded your concerns to management. We hope you will consider returning as we will certainly be more committed to making sure you are satisfied with every aspect of your stay. Nicole

2
Everyone

way to many things to mention...not what I was looking for in a hotel that cost that much...

By on Nov 13, 2017

Review comment responded on Nov 20, 2017

We offer our sincere apologies regarding the extraordinary incidents you have mentioned and most of all that you were unable to enjoy your recent stay at Westgate Las Vegas Resort and Casino. We are very sorry to have failed you. Please know that the level of service we provide is taken very seriously and your issues have been forwarded to management. Thank you again for reaching out and letting us know about this. We remain committed to excellence and are working hard to ensure a more pleasant experience for our future guests. Nicole

3

$38.54 in resort fees

Everyone

I stayed 11/8/2017, booked room on Orbitz for $27 including taxes, was happy, then got there and was advised plus $38.54 in resort fees (pool closed, but they said that's not included anyway). I was there and so I paid it. Comparison, within a couple of dollars room rate, here are resort fees: Westgate $38.54 The Grand $25.99 The D $22.50 Stratosphere $34.50 Westgate off on its own georgraphically, so I will stay at one of the other spots next time. Plus, will be happy to not give my dough to the owner, check out this documentary, "The Queen of Versailles".

By , from Spokane, WA on Nov 11, 2017

Review comment responded on Nov 20, 2017

Thank you for sharing your experience of Westgate Las Vegas Resort and Casino! Communication is essential to a good experience, that being said we truly regret that somehow our mandatory resort fee was not communicated to you prior to your arrival, by your third party booking site. Just so that you’re aware this fee is disclosed on all of Westgate's websites and even on our confirmation letters. We never intend to mislead you in any way and are sorry for the frustration you experienced because of this. We remain committed to excellence and are hopeful that you will give us another chance to provide a wonderful vacation experience in the future. Nicole

5

nice hotel

Everyone

Very good experience, no complaints at all. That's it

By , from LA on Nov 10, 2017

Review comment responded on Nov 17, 2017

Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Ray

5

quick anniversary getaway

Everyone
Our view from the 10th floor Standard Room with a King So spacious

My husband and I️ booked a trip to Vegas last minute. We found a great rate and thought it was too good to be true. There’s nothing we didn’t like about our hotel. It wasn’t as crowded as the other hotels on the strip. The breakfast buffet was great. Our room was huge and we only booked a standard room. The bed was so soft. We checked in with no issues. Everything went smoothly. Our flight didn’t leave until late evening, the hotel offered to store our luggage for us. It was an amazing trip and I️ would definitely stay at this hotel again.

By , from Clermont, FL on Nov 10, 2017

5

very nice hotel!

Everyone

All staff was pretty friendly. The studio suite was very nice, nice view and very clean!

By , from dallas,tx on Nov 8, 2017

Review comment responded on Nov 11, 2017

Thank you for your review. We are happy to hear that you enjoyed your unit. Our mission is to provide you, our guest, with praiseworthy facilities. We are thrilled to have met your expectations. It would be a pleasure to have you stay with us again the next time you are in the area! Anja