Standard Queen Room
from $61
Big Pines Mountain House
2.0 out of 5.0
3.6
out of 5
Average Guest Review
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Recent guest reviews
I found it interesting that when we arrived we had to pay an additional "resort fee", It wasn't much, but was told that when working through third parties such as Orbitz, the rates and fees are charged differently. This was mostly disappointing because it was winter and no pool or hot tub was available to validate a "resort fee". I would not put a motel of this type in the resort catergory. It was pleasant enough for a one night stay and that's all we needed so it suited. On an up note, it's called Big Pines Mountain for a reason. Lovely, tall pines all around. And so close to the tram. Many skiers and snow boarders were walking with their gear to the ski resort.
Went to lobby at 7:34 seeking the breakfast that promised to be available at 7:30. Lobby locked and dark. Waited for a bit and no signs of life. With 2 little kids we had to get them something before their ski lesson started so we had to go out. Set our whole day into a tail spin. Parking lot was overflowing so we had to circle around and around before calling and asking staff what to do. They were nice but what a pain. Walls super thin. We're wakened at 1:30am by neighbors arriving home to their room. Heat was either too hot or freezing. Would not stay here again.
You could hear the plumbing at night, which was so loud that you couldn't fall asleep. The exterior looks shady, but the room was surprisingly nice--it was spacious with wooden floors. It also smelled like trash by the back parking lot.
Hotel staff very nice. Bed was comfortable and room clean.
Located in center of many activities just blocks from lake access and a hub of shopping, restaurants, shops and grocery. The breakfast is simple but plenty of options close for dining.
Staff was very nice. Rooms are out dated, but the price was great. Location is good for the South Tahoe action.
Need to open the pool earlier than 10am. Fine room for the price.
Room was clean and inexpensive. Shower in the bathroom not so nice. Front desk staff so so. For the price it was adequate and we didn't spend much time in the room. One big negative....put the sign on the outside of our door for maid service, came back at 5:30 and still not done.
It is not very near to beach but 7 minutes or 3 blocks of walking distance. Private beach is clean, but we felt "pope" beach is better choice than this as very busy beach and no shades. You can get all food restaurants near by or walking distance. For one nigh stop hotel is not bad as it has kitchen. Room are clean and no complain. Only found many college students there and making noise.
A comfortable room that could use some updating. The floor in the bathroom and shower needs to be tended to, and the bathroom fan would not turn off without forcing the switch. We could not use the TV, and it was not fixed, even when we alerted the staff. The breakfast was ok--had fresh oatmeal and yogurt. The staff was very pleasant.
My daughter and I were looking forward to a peaceful and relaxing few days away from drama. This hotel was great. it had a great location. Far enough off he main drag to be quiet and within walking distance to casinos and the beach. The staff was friendly and quick to fix one minor thing we brought to their attention. The rooms were quiet, couldn't hear guests in adjacent rooms or those above us.
If I could give a negative review, I would. First off, the wait to check in was ridiculous, why have only one person working th front desk if you already know you're fully booked? The room itself didn't seem bad AT FIRST but there was a ton of water damage in between the shower wallabdn toilet area and the toilet itself was falling apart. There was also a very strange smell that went away after we had to open the windows (in the 40 degree weather but whatever). The heater wouldn't turn off and made noise all night. The people above us were either up at 5:30 am for bowling or wrestling practice, sure not sure what but it sounded like there were about 6 people up there just making constant noise. Now if it was just all of this, I wouldn't even bother writing this review. I understand this is a three star hotel and I was not expecting five star service. HOWEVER I was also not expecting to find a USED CONDOM in the corner of our room upon check out. I have to check all parts of the room before I leave a hotel because I am super paranoid of leaving anything behind. I went to check by the mini fridge that we did not use, and what did I find? A USED CONDOM!!!!!! I have never felt more disgusted in my life. I told management and at first they didn't believe me (who makes this up?!) but once I showed them they told me the best they could Do was half off. I just wanted out of there at that point so we took the half off and got the hell out of there.
I stayed for nearly two weeks at this hotel and I found it to be really comfortable and a nice retreat to recuperate after Burning Man. The bed was comfy, the rooms were large and the staff were really great. Ample parking, close to everything --- don't let the price fool you --- great bang for the buck here.
Average hotel near South Tahoe. Reasonable walking distance to many rstaurants, etc. pretty much a perfectly average place, but clean and a reasonable value.
Nothing special. But okay for the price given a weekend…
Neat complex on the California/Nevada line. The walls are thin but otherwise the place is a cool place to spend a few nights. Big, comfortable rooms. I'll be back.
It's an older hotel that's been nicely remodeled etc.. Really convenient location, and a very good price over all. Will be back, if I go to Tahoe again.
No plug for tub. First night staff said would replace. Asked second night, nothing Party with kids Saturday night at it was very loud.
We loved the room (304) when we entered. It was clean, well arranged and bed was comfy with clean sheets. I thought it was value for money. However, later realized that the bathroom door can't be locked and had few bad surprises waiting for us. More surprises at midnight: The walls are so thin that we actually could hear what is happening in the other room and we didn't want to hear anything about anyone's private life. And then footsteps from the room above. We tried calling the after hours number provided (530-307-2977 and nobody answers and then the alternate number (530) 541-5155 and no answer there as well. With great difficulty we spent the night with disturbed sleep. Next morning (yesterday) we gave a complaint and no one has approached so far to discuss the issue. So we believe the business doesn't really care about the the comfort of their guests and their stay. Seriously???
This IS right next to a hostel, which was fine. No one acted crazy or partied too hard. The location otherwise was fantastic--within walking distance of Heavenly Village and the beach, casinos, shopping and a grocery store. The room was relatively clean and wasn't conspicuously void of common hotel things, like a hair dryer. But as we noticed over our several days there, it wasn't that great. - Coffee maker had the wrong size pot, which meant that coffee brewed but couldn't be released into the pot. - We thought we had booked a deluxe room with a cooktop. We got a room with an electric fireplace and a microwave. I guess a fireplace is sorta like an old-timey stove.... - The mirror in the bathroom was cracked, so someone had covered it with stickers (Vans shoes and the State of California flag). Classy. - Our old towels were not carted off after 2 days as one of the many stapled-to-the-wall signs said they would be. We put them into a tiny pile on the floor... Where they stayed... Because no one replaced them. - The molding around the bathroom door and the thin wooden cabinets were stained with years of people's fingerprints. Please wash this. It looks dirty and gross, and it's easily fixed with a little elbow grease. - The TV, which was absurdly tiny hanging on a huge wall, had a cable box that tried to update every 10 minutes or so. Luckily we only watched one show, but it was interrupted six times by a this cable box is going to update message. It never actually updated, though. Look, it wasn't terrible to the point that we ran away in horror. When I was a bit younger, this place would've been right up my alley: affordable, good enough, kinda childish with stapled signs all over the property but no different from a college dorm. But since I'm not a kid anymore, it just seemed cheesy to me. I wasn't expecting much for the price, but what we got was below my expectations. They could spruce up the joint without it costing them extra or causing the motel to be more costly for guests. Step one: Remove stickers from mirrors.
Hotel highlights
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Ski-in/ski-out access
Located in South Lake Tahoe within a 5-minute walk of Heavenly Gondola, Big Pines Mountain House is within a 15-minute stroll of Heavenly Village. This 70-room motel welcomes guests with free breakfast and conveniences like ski-in/ski-out access and a private beach. It's near ski lifts and also a short walk from Lakeside Marina and Van Sickle Bi-State Park.
Dining
Free continental breakfast is included with your stay.
Rooms
All of Big Pines Mountain House's 70 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Free local calls, safes, and ironing boards are also available. Limited housekeeping is available.
Property features
Guests staying at Big Pines Mountain House enjoy access to ski-in/ski-out access, an outdoor pool, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff that can answer questions about the accommodations, services, and more. Other amenities at this ski motel include conference space, a business center, and a seasonal outdoor pool.
Guest reviews for Big Pines Mountain House
one block walk!
Everyone
I found it interesting that when we arrived we had to pay an additional "resort fee", It wasn't much, but was told that when working through third parties such as Orbitz, the rates and fees are charged differently. This was mostly disappointing because it was winter and no pool or hot tub was available to validate a "resort fee". I would not put a motel of this type in the resort catergory. It was pleasant enough for a one night stay and that's all we needed so it suited. On an up note, it's called Big Pines Mountain for a reason. Lovely, tall pines all around. And so close to the tram. Many skiers and snow boarders were walking with their gear to the ski resort.
meh
Everyone
Went to lobby at 7:34 seeking the breakfast that promised to be available at 7:30. Lobby locked and dark. Waited for a bit and no signs of life. With 2 little kids we had to get them something before their ski lesson started so we had to go out. Set our whole day into a tail spin. Parking lot was overflowing so we had to circle around and around before calling and asking staff what to do. They were nice but what a pain. Walls super thin. We're wakened at 1:30am by neighbors arriving home to their room. Heat was either too hot or freezing. Would not stay here again.
Everyone
You could hear the plumbing at night, which was so loud that you couldn't fall asleep. The exterior looks shady, but the room was surprisingly nice--it was spacious with wooden floors. It also smelled like trash by the back parking lot.
hotel close to casino. clean but a little run down
Everyone
Hotel staff very nice. Bed was comfortable and room clean.
nice location next to heavenly mountain village
Everyone
Located in center of many activities just blocks from lake access and a hub of shopping, restaurants, shops and grocery. The breakfast is simple but plenty of options close for dining.
value hotel.
Everyone
Staff was very nice. Rooms are out dated, but the price was great. Location is good for the South Tahoe action.
walking distance to town.
Everyone
Need to open the pool earlier than 10am. Fine room for the price.
room was clean. shower not so nice
Everyone
Room was clean and inexpensive. Shower in the bathroom not so nice. Front desk staff so so. For the price it was adequate and we didn't spend much time in the room. One big negative....put the sign on the outside of our door for maid service, came back at 5:30 and still not done.
nice hotel near to beach but too noisy
Families
It is not very near to beach but 7 minutes or 3 blocks of walking distance. Private beach is clean, but we felt "pope" beach is better choice than this as very busy beach and no shades. You can get all food restaurants near by or walking distance. For one nigh stop hotel is not bad as it has kitchen. Room are clean and no complain. Only found many college students there and making noise.
worked for us
Everyone
A comfortable room that could use some updating. The floor in the bathroom and shower needs to be tended to, and the bathroom fan would not turn off without forcing the switch. We could not use the TV, and it was not fixed, even when we alerted the staff. The breakfast was ok--had fresh oatmeal and yogurt. The staff was very pleasant.
