The staff there are amazing, there customer service was great and definitely tried there best to make you feel comfortable. The first thing that struck me was NO one that worked there except for one older lady was NOT wearing a mask. The room was definitely not what I expected at all!! It was small and was not cleaned before our arrival at all! There was scraps under the couch and wrappers, and a cream under the bed once we called the downstairs someone did come up immediately to clean. I did chose to stay in that room and location was because one it was paided for already. Two after inspecting the bed I realized it was new and bug free🙏 I was not going to risk changing rooms and getting a old bed( Always check the mattresses) Now the pool looked dirty and was told they have a pool guy who comes on Tuesday's to clean it out. The BBQ works very well but now one ever went out there my whole 9day stay to clean the area AT All! No one wipe the table down nor swept the area if you wanted to sit out there you had to wipe things down your self. Last but not least the air conditioner in my room continuously leaked! The carpet would get completely wet and we had to place towels under it. Overall the employees there were Great and tried there best with what they had but i would not return there nor recommend.
No beds made, no fresh towels. When my husband arrived at hotel at 10:30 at night the room was as we left it at 6am. No one had darkened the door of our room. My husband had to hunt down the manager at 10:30pm at night to get fresh towels. Now speaking with Corporate Marriott while they speak to local hotel, the hotel manager told Corporate there was a do not disturb sign on door. What next?
Had a nice comfortable experience. I would stay there again
Hello all, I really enjoyed my stay at the Towne Suites. Room 222 was very clean as we checked in early and the room was fresh smelling and clean. As that is what you want to smell when entering early. By us coming early I thought the room would be dusty and dingy, but oh no it was just right. The breakfast was nice as it was hot oatmeal, bacon, bagels, coffee, eggs, waffles, cereal, and so much more. We asked for extra towels and when they brought the towels to the room they were hot. When I tell you I would stay here at again, I sure will. Keep up the AWESOME work, The Granberry's Family! Atlanta,Georgia
Rooms are functional but a bit cramped. Business center (corner) left much to be desired. Staff was exceptional.
Great location -- quick drive to shoppping, downtown, and the beach. Breakfast ended early -- definitely set up for the business traveler; and they did not have vending machines, but required you to wait on a desk clerk to pay for items available in the lobby. The rooms were clean and well appointed, -- very efficiently laid out.
Located in Southpoint within 2 miles (3 km) of Saint Vincent's Medical Center Southside, Towneplace Suites Marriott Jacksonville Butler Boulevard is within a few miles (5 km) of Dog Wood Park of Jacksonville. This 85-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Free continental breakfast is included with your stay.
The 85 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 32-inch flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are other standard amenities.
At Towneplace Suites Marriott Jacksonville Butler Boulevard, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking and limo/town car service. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
The staff there are amazing, there customer service was great and definitely tried there best to make you feel comfortable. The first thing that struck me was NO one that worked there except for one older lady was NOT wearing a mask. The room was definitely not what I expected at all!! It was small and was not cleaned before our arrival at all! There was scraps under the couch and wrappers, and a cream under the bed once we called the downstairs someone did come up immediately to clean. I did chose to stay in that room and location was because one it was paided for already. Two after inspecting the bed I realized it was new and bug free🙏 I was not going to risk changing rooms and getting a old bed( Always check the mattresses) Now the pool looked dirty and was told they have a pool guy who comes on Tuesday's to clean it out. The BBQ works very well but now one ever went out there my whole 9day stay to clean the area AT All! No one wipe the table down nor swept the area if you wanted to sit out there you had to wipe things down your self. Last but not least the air conditioner in my room continuously leaked! The carpet would get completely wet and we had to place towels under it. Overall the employees there were Great and tried there best with what they had but i would not return there nor recommend.
No beds made, no fresh towels. When my husband arrived at hotel at 10:30 at night the room was as we left it at 6am. No one had darkened the door of our room. My husband had to hunt down the manager at 10:30pm at night to get fresh towels. Now speaking with Corporate Marriott while they speak to local hotel, the hotel manager told Corporate there was a do not disturb sign on door. What next?
Had a nice comfortable experience. I would stay there again
Thank you! It was a pleasure having you stay with us, and we look forward to seeing you again soon. Jim Forney General Manager TownePlace Suites
Hello all, I really enjoyed my stay at the Towne Suites. Room 222 was very clean as we checked in early and the room was fresh smelling and clean. As that is what you want to smell when entering early. By us coming early I thought the room would be dusty and dingy, but oh no it was just right. The breakfast was nice as it was hot oatmeal, bacon, bagels, coffee, eggs, waffles, cereal, and so much more. We asked for extra towels and when they brought the towels to the room they were hot. When I tell you I would stay here at again, I sure will. Keep up the AWESOME work, The Granberry's Family! Atlanta,Georgia
Hi Tomika, Thank you so much for the awesome review. It was a pleasure having you stay with us, and we look forward to seeing you again soon. Jim Forney General Manager TownePlace Suites Jacksonville
Rooms are functional but a bit cramped. Business center (corner) left much to be desired. Staff was exceptional.
Great location -- quick drive to shoppping, downtown, and the beach. Breakfast ended early -- definitely set up for the business traveler; and they did not have vending machines, but required you to wait on a desk clerk to pay for items available in the lobby. The rooms were clean and well appointed, -- very efficiently laid out.
Thank you for choosing to stay at the TownePlace Suites Jacksonville Butler Boulevard and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to improve our guest service in the future. Once again, thank you for your valued feedback. The TownePlace Suites Team