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Marble Waters Hotel & Suites

3.0 out of 5.0

Recent guest reviews

The room thermostat required a passcode to turn on the heat. The front desk staff didn't know it.

Shower head was not mounted so you had to hold it and only two small pillows Iron board but no iron

I've stayed a couple of different times and the rooms could use a little maintenance work but all in all okay.

All of the amenities listed are out of order or permenately closed. You have jet tub in room but to turn it on is a charge. The wife and I have bimonthly excursions and this is a first. There is more though, all of their cleaning products are in 3 attached bottles and none of them are in shower. Look for yourself on this photo. This is definitely a lower spectrum hotel at best.

Staff was very nice. The Hotel is very appealing from the outside. This was just an overnight stay. The room was large and had a comfortable chair. Bath had a whirlpool tub.

High price, no amenities and poor staff attitude. The answer from the staff is this hotel is not a chain, so they don’t provide the same amenities and breakfast despite charging the same prices ?? Really!!!

Decent hotel. 3 stars out of 5 is a fair assessment. TV R/C did not work right. No toiletries in the bathroom. Bed was very comfortable.

Has a $50 fee that I was not aware of..no ice machine on the 1st or 4th floor..restaurant is not complete nor the gift shop...but I love the mychurchfl on Sunday, my room, and the staff ☺

If very nice and close to the beach with uber.. Rooms were clean and cool, pool was beautiful . Just need to have towels out by it..

This was our second year visiting Jacksonville and staying at Marble Waters. It was an amazing visit, friendly staff, clean facilities, and an awesome pool. We will definitely we staying there every year we visit Jacksonville!!!

Hotel was clean. But lacked some amenities like glasses and a small paper pad and pen to write on. I did not like the shampoo and body wash dispenser. The electricity went out while we were there but I don't think it had anything to do with the hotel

Nice hotel about 20 minutes out of downtown Jacksonville. I was very happy with my stay here. Staff was friendly. Adequate parking. Clean room. Room has everything you need: microwave, refrigerator, satellite TV with 100s of channels for kids and others, desk area and access to large Fitness gym (off of the premises.) Nearby restaurants and store. Depending on what you are doing, you probably need a rental car to stay at this hotel but it is a great value. I would stay here again.

There on business comfortable room great price and nice people

Reviews on this hotel seem to vary widely but we found it to be a pretty good basic hotel. No frills for sure but overall pretty nice. The room was small but comfortable. Beds were very comfy. Good shower. Nice big TV with a decent selection of channels. Our biggest complaint was with the cleaning staff's diligence. While they straightened up, cleaning in the bath and made beds nicely they were very spotty when it came to replacing supplies and towels and even emptying trash baskets. Night staff also wasn't responsive when we had a small bathroom toilet issue. BUT, the young man who supervises some staff during the day shift was very professional and responsive in resolving our issues and requesting that we let him know about any issue no matter how small. We also noted that while it said 'continental breakfast' there was no food service at all (tho they do have a nice sized restaurant area... but it is not in use) so don't expect to find anything. All in all, we had very little complaints - especially for the price! The hotel is also very centrally located and going in any direction to (in our case) play golf or find restaurants or shopping was very convenient. Would recommend it.... but keep your expectations in check.

The staff was very cordial and the hotel was decent. The only negative I have is the they state a "continental breakfast". Not so. They are grab a wrapped item and go. Only had small banana danish, apple or orange, an energy bar and the worst 2 choices of a juice,( I could not identify either juice. ) and coffee.

The hotel is in a nice location with very little congestion and lots of restaurants and shopping nearby. Rooms were clean and organized. HDTV worked great and was a large one - a nice surprise.

This is a no frills, very economical hotel 4-5 miles from the beaches. It's a place to relax after a day of sight seeing. I was there 4 days over a weekend & never saw the restaurant open or the bar. Bring your own breakfast items because the continental breakfast isn't worth going downstairs for it. It's clean, well maintained, staff was always friendly.

Blinds missing in room-front desk notified but not resolved. Very disappointing breakfast. Housekeeping and front desk were nice, would not stay here again

Great staff and welcoming. I was greeted like they know me. Room is nice and pleasant. Food is good for grab and go . Will definitely stay there again. I stay there every week and it is the nicest for the money

Pictures on web look great, but things were not so rosy upon arrival. Had to stand in front of front desk for 10 min before I could be checked in, as manager was busy on phone while arguing with an upset guest demanding a refund. Had to find my room by process of elimination, as there were no numbers on my door. Clock radio did not work. No toilet paper holder. Many Damaged areas in hotel Common areas (upset guests punching walls?) and overall hotel not Maintained well. What should I have expected with a hotel that had Ramen noodles for sale on a shelf behind the front desk? I paid for two nights and just left after the first one. Take my wasted $100 and please put it into the maintenance fund.

45 Kernan Boulevard, North Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour business center

Marble Waters Hotel & Suites places you within a 15-minute drive of popular attractions such as University of North Florida and St. Johns Town Center. This 80-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Florida State College - South Campus.


Rooms

All 80 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

Marble Waters Hotel & Suites offers an outdoor pool, a spa tub, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and a computer station.

Guest reviews for Marble Waters Hotel & Suites

Everyone (60) Couples (1) Business (1) Family (5) Other (1)
2

over engineered thermostat

Everyone

The room thermostat required a passcode to turn on the heat. The front desk staff didn't know it.

By on Apr 16, 2018

3
Everyone

Shower head was not mounted so you had to hold it and only two small pillows Iron board but no iron

By on Mar 26, 2018

3
Business Travelers

I've stayed a couple of different times and the rooms could use a little maintenance work but all in all okay.

By on Mar 22, 2018

2

out of order

Everyone

All of the amenities listed are out of order or permenately closed. You have jet tub in room but to turn it on is a charge. The wife and I have bimonthly excursions and this is a first. There is more though, all of their cleaning products are in 3 attached bottles and none of them are in shower. Look for yourself on this photo. This is definitely a lower spectrum hotel at best.

By , from tennessee on Mar 19, 2018

4
Everyone

Staff was very nice. The Hotel is very appealing from the outside. This was just an overnight stay. The room was large and had a comfortable chair. Bath had a whirlpool tub.

By on Mar 16, 2018

2

no comment

Everyone

High price, no amenities and poor staff attitude. The answer from the staff is this hotel is not a chain, so they don’t provide the same amenities and breakfast despite charging the same prices ?? Really!!!

By on Mar 7, 2018

3

decent hotel close to mayport and the beaches.

Everyone

Decent hotel. 3 stars out of 5 is a fair assessment. TV R/C did not work right. No toiletries in the bathroom. Bed was very comfortable.

By , from Stafford, VA on Dec 15, 2017

5

beautiful but still not completely finished.

Everyone
Beautiful

Has a $50 fee that I was not aware of..no ice machine on the 1st or 4th floor..restaurant is not complete nor the gift shop...but I love the mychurchfl on Sunday, my room, and the staff ☺

By , from The heart of the states.. on Oct 24, 2017

5
Everyone

If very nice and close to the beach with uber.. Rooms were clean and cool, pool was beautiful . Just need to have towels out by it..

By , from oklahoma on Aug 26, 2017

5

great, kid friendly hotel!

Everyone
Pool area Nice and cool for the hot days!

This was our second year visiting Jacksonville and staying at Marble Waters. It was an amazing visit, friendly staff, clean facilities, and an awesome pool. We will definitely we staying there every year we visit Jacksonville!!!

By , from BFE, Tennessee on Jul 24, 2017