2/10 Terrible
gary
Traveled with family and small children, Traveled with family
Mar 29, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
location was good and beds were comfortable. pool was filthy. the pool was our main reason for booking when we asked about it was told it would be cleaned but wasnt done til 3 days in. this was our reason for booking we didnt get to use it.
requested room to be serviced 2 x and was never completed. 1st day room wasnt cleaned walked to the deskfor fresh towels was told to bring towels to the desk. walked back to the room and took dirty towels to desk to trade for clean towels was told to take them back to the room and housekeeping would pick them up. received new towels at desk and one bath towel had dark blackish spot that looked like poop.when i said something immediately the clerk was bothered that i didnt want to accept that towel. the next day when we requested service and didnt receive we brought the towels to the desk and were made to take them back to the room. was told service needed to be requesyed although we saw the girl write our room number down to be cleaned. also lacking security side doors says u need a key to get in but in reality u just open the door with no key. we ended up checking out a day early because it was so bad was told we would be refunded for last night and a small discount but either have yet to be received. do not recommend stay far away there are many hotels in that area do yourself a favor book elsewhere .
gary
Stayed 4 nights in Mar 2025