Embassy Suites by Hilton Jacksonville Baymeadows

Pool was disgusting, all ladies at front of desk were rude and anguished. I will never stay again

Booked this hotel due to their heated indoor pool. My kids had a great time having fun and playing in the pool. The room was nice. I did have to call house keeping for fresh sheets for the pull out couch because they had a large stain on it. I’m not sure how it got there maybe someone wasted drink on the couch. The staff was quick to bring the sheets and drop them off. I had the pleasure of putting them on, not sure if she was supposed to seeing as the room wasn’t cheap for that night. Other than that one hiccup everything else was nice. The adult time to get wine and snacks before bed was relaxing. The all you can eat breakfast buffet was awesome as well. I’d be willing to stay a second time to give them another chance.

Staff is always very friendly and helpful. The rooms are clean and comfortable. This is our “go to” hotel when visiting Jax.

The tub in the bathroom had a streak of rust going down the middle of it that made it look filthy. My wife and I couldn’t shower until the next morning after telling the staff to have someone clean it. They cleaned it out once we told them but that’s not what I expect from an embassy, especially after a long drive down.

Although we stayed for one night (half-way point to our final destination), this property met all of our expectations, save room cleanliness. We arrived in the early evening hours, and were met by very friendly and accommodating staff. Guests were enjoying themselves over (hotel provided) appetizers and non-alcoholic drinks, while those wishing a stronger drink took advantage of happy hour deals at the hotel bar. Overall, the property presents well. A very spacious and well appointed common area is inviting and doesn't suffocate. Our room was spacious as well, but it was -- frankly speaking -- extremely filthy. In fact, we found a pair of children's underwear hanging in the shower and sand in the tub...inexcusable. Also, there were cheese puffs in the corners of the rooms...bright orange and clearly visible. No idea how they could have been overlooked...especially the underwear hung on the curtain bar in the bathroom. Location is ideal...very close to I-95 and a robust shopping area. If not for the room cleanliness issue, we'd score this hotel higher. Nonetheless, we recommend it for business or pleasure.

The check in process took longer than usual and the lady who checked us in didn't really speak to us. The pool and jacuzzi also wasn't used because of the amount of people in it. We were only able to use the pool for a few minutes before we were asked to leave so that they could clean it. However, breakfast was amazing, room service was quick, and the room was very comfortable.

Staff was friendly . Room was super comfy. Breakfast was great! Wonderful stay!

Wonderful for family trip, definetly will stay here again in future kids had fun and breakfast was awesome

I just checked in for the night after arriving back in NE Florida from several weeks on the west coast. Rather than head straight home from the airport I wanted an evening to decompress before dealing with family and this was a great place to do so. A very comfortable room, friendly staff, surprisingly lively cocktail hour, and an indoor pool that had adult only swim after 10PM so I didn't have to deal with all the kids. The staff upgraded me for free to a room with a balcony so I could enjoy a cigar in the evening without having to leave my room. (The rooms are non-smoking and I was on the balcony which is better than having to go outside through the lobby and sit in front of the hotel.)

Staff was super friendly and the service was excellent.

Just snuck away for an evening with my girlfriend and was pleased by the hotel. The staff was very friendly, the room was a nice two room suite with a separate bedroom. The bathroom was clean and had a wonderful shower. We plan on staying here again in just a few weeks.

a lot of improvements going on. Wi-fi is not free. Maid service could use some improvement.

The room was very nice. The hotel is under construction, so it would be hard to give a true review. Looking forward to seeing it when finished. The staff was excellent.

I got to the hotel after a long drive at 7:00 pm. There was absolutely no place to park, so I used the bank lot next door. They had overbooked and gave me a room that needed repairs. The sprinkler outlet over the shower dripped water constantly, and a piece of marble had been ripped off the vanity. I stayed in the room because at least it was a room. The entire hotel was just packed with people everywhere and kids running around like crazy in their bathing suits and tracking water in the elevator and elsewhere. I left 2 days early because I couldn't stand being in that room AND the hotel.

for the most part everything was ok I call for an extra blanket at 5pm on the day of my check in and didn't get it til almost 9 that night. my shower drain was clogged up and my ac n the room was not working even after I call the front desk to report it! and the one receptionist they had a lady at the front rushed me off the phone after I called to report the problems I was having!!!

I found your facility to be an excellent value. I needed an indoor pool which most of your competition does not offer. The breakfast was beyond expectations. I was also able to stop for a 1/2 hour one evening for the snacks & beverages. All of these made the stay worthwhile.

The staff was friendly, the hotel was nice, breakfast was great, would stay here again.

The people living above me were to loud after midnight. I had to call desk twice.

I really enjoyed this Hotel qualities. There're few things that must be improved like the breakfast place y attention during it. Perhaps you could add another Restaurant(less expensive and with more food variety)