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Recent guest reviews

This is a motel, nasty smell, hair on sheets, not regular pillows but a small square throw pillow size, gap in the door where you can see outside. Neighboring property is a semi truck service garage .No lobby - you check in outside thru e glass window. I never slept as i was disgusted by the bed and the whole room. Pay 20-30 extra dollars and stay at a normal hotel

Great value hotel

Nothing. It was the worse hotel I ever stayed in.

Unkept. tub was nasty

Checked in on a Wednesday evening. Room was clean enough, and housekeeping cleaned room every day I was there. Clean towels, but outside was a bit noisy. Breakfast was good, waffles, cold cereal, and coffee/juice.

This was the worst hotel we have ever stayed in. Very misleading advertising! The first room they gave us the AC did not work and the bathtub drain was so full of hair that it did t drain down. The second room they gave us, thankfully my husband was outside of the room because I went to open the door and the door handle broke off, leaving me with no way to exit the room. They gave us a third room, and the bathroom was horrendously dirty. We dealt with that room for one night. We do not recommend anyone stay at this hotel. We paid $215 a night which was completely ridiculous. It’s not worth paying even $50 to stay here.

Staff at the check in desk was very rude.

Everything was good with my stay. It’s a nice place.

The man at the front desk was not especially friendly, and there was hair in the shower and on the shower curtain when we got here. It stayed there for the three nights we stayed, even though our room was cleaned daily. Other than those two things, it was a decent and safe place to stay. I think 75 is a bit expensive for what you get though.

Property manager was very helpful and gave us an early check in he was kind with us and quickly promoted us to the room and maked sure no one disturbed us we loved the hotel thanks.

The staff was very friendly and helpful. The hotel had a hot breakfast and a gentleman that was there to help with anything (spills, making things, getting more, checking food temps, cleaning up, etc.) The beds were comfortable and the room was clean. The location was close to the concert arena but not in a bad area. It was easy to get in and out of.

This is an old outdoor hotel. It was very clean for this price level. The breakfast was good except for the coffee. It is Nescafe instant, out of a machine. The staff let me check in early but then made me change rooms. There were a lot of construction workers staying here. One of them decided to smoke a cigarette and speak loudly on his phone outside my door

This is an older motel that has been completely renovated. There is a breakfast that’s provided, including eggs and sausage. The neighborhood is not good: there is a strip club directly across the street. Parking is well lit. I thought the place was nice for the price I paid.

Very nice place and great prices. Would recommend to anyone needing to stay just for one night or a week+.

University Boulevard West Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center
  • Laundry facilities

Located in Southside, SureStay Hotel by Best Western Jacksonville South is within a 10-minute drive of popular attractions such as Museum of Science and History and Jacksonville Museum of Modern Art. This 84-room hotel has free in-room WiFi, free self parking, and a 24-hour business center.


Rooms

LED TVs come with digital channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.


Property features

At SureStay Hotel by Best Western Jacksonville South, guests have access to free WiFi in public areas, a 24-hour business center, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a vending machine and a TV in a common area.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Jacksonville South

Everyone (10) Couples (2) Family (6)
5
Everyone

By on Aug 1, 2022

1
Family

This is a motel, nasty smell, hair on sheets, not regular pillows but a small square throw pillow size, gap in the door where you can see outside. Neighboring property is a semi truck service garage .No lobby - you check in outside thru e glass window. I never slept as i was disgusted by the bed and the whole room. Pay 20-30 extra dollars and stay at a normal hotel

By on Jul 26, 2022

5
Family

Great value hotel

By , from Naples on Jul 22, 2022

1
Business Business

Nothing. It was the worse hotel I ever stayed in.

By on Nov 14, 2021

3
Everyone

Unkept. tub was nasty

By on Nov 9, 2021

3
Everyone

Checked in on a Wednesday evening. Room was clean enough, and housekeeping cleaned room every day I was there. Clean towels, but outside was a bit noisy. Breakfast was good, waffles, cold cereal, and coffee/juice.

By on Nov 9, 2021

1
Family

This was the worst hotel we have ever stayed in. Very misleading advertising! The first room they gave us the AC did not work and the bathtub drain was so full of hair that it did t drain down. The second room they gave us, thankfully my husband was outside of the room because I went to open the door and the door handle broke off, leaving me with no way to exit the room. They gave us a third room, and the bathroom was horrendously dirty. We dealt with that room for one night. We do not recommend anyone stay at this hotel. We paid $215 a night which was completely ridiculous. It’s not worth paying even $50 to stay here.

By on May 30, 2021

4
Family

Staff at the check in desk was very rude.

By on Apr 28, 2021

5
Family

Everything was good with my stay. It’s a nice place.

By on Feb 14, 2021

4
Everyone

By on Dec 16, 2020

SureStay Hotel by Best Western Jacksonville South

5018 University Boulevard West, Jacksonville, FL 32216
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