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Recent guest reviews

This was the worst hotel we have ever stayed in. Very misleading advertising! The first room they gave us the AC did not work and the bathtub drain was so full of hair that it did t drain down. The second room they gave us, thankfully my husband was outside of the room because I went to open the door and the door handle broke off, leaving me with no way to exit the room. They gave us a third room, and the bathroom was horrendously dirty. We dealt with that room for one night. We do not recommend anyone stay at this hotel. We paid $215 a night which was completely ridiculous. It’s not worth paying even $50 to stay here.

Staff at the check in desk was very rude.

Everything was good with my stay. It’s a nice place.

The man at the front desk was not especially friendly, and there was hair in the shower and on the shower curtain when we got here. It stayed there for the three nights we stayed, even though our room was cleaned daily. Other than those two things, it was a decent and safe place to stay. I think 75 is a bit expensive for what you get though.

Property manager was very helpful and gave us an early check in he was kind with us and quickly promoted us to the room and maked sure no one disturbed us we loved the hotel thanks.

The staff was very friendly and helpful. The hotel had a hot breakfast and a gentleman that was there to help with anything (spills, making things, getting more, checking food temps, cleaning up, etc.) The beds were comfortable and the room was clean. The location was close to the concert arena but not in a bad area. It was easy to get in and out of.

This is an old outdoor hotel. It was very clean for this price level. The breakfast was good except for the coffee. It is Nescafe instant, out of a machine. The staff let me check in early but then made me change rooms. There were a lot of construction workers staying here. One of them decided to smoke a cigarette and speak loudly on his phone outside my door

This is an older motel that has been completely renovated. There is a breakfast that’s provided, including eggs and sausage. The neighborhood is not good: there is a strip club directly across the street. Parking is well lit. I thought the place was nice for the price I paid.

Very nice place and great prices. Would recommend to anyone needing to stay just for one night or a week+.

Very clean and good value for the price. Decent breakfast selection, could have more choices for people with dietary restrictions.

The hotel and staff were excellent. The room was clean and newly renovated. The room had everything we needed for a very comfortable night's rest. The room was a bit small but was very nicely done. The breakfast was very nice. Again the room and countertops were very clean. The food was delicious. Scrambled eggs with sausage and waffles. The attendant, Bob, was very nice and accommodating. All in all we would recommend that you try it out. Thanks.

This property needs to removed. In a high crime area and the rooms stink. Did not stay walked in a walked out. Booked a room at another hotel

it looks like it was recently renewed, so everything looks clean

For the price, this is definitely a nice find. Room was clean, and overall decent. You can tell that the rooms were recently renovated, but it definitely looked to be done a little quickly. It was a comfortable, clean stay for just a night or two! The breakfast was actually decent as far as continental. There was a decent variety of dry/cold items, also a few hot items which was unexpected! The only real small detail I would say is that there was only one waffle maker. I was there during a weekend and at the time there were a lot of people in the breakfast area, including families with children. Took 20-30 minutes to make a waffle. Also, the one attendant that was there for breakfast didn't seem to speak english very well. There were a few times guests asked for things like honey or more eggs and he didn't understand them. Not a huge deal, but just something to note. Overall, for the price I would stay here again. It was a nice spot while just passing through, and I really have no complaints other than no free wifi which is odd for 2019.

Very clean and consistent accommodations each time I have been here.

University Boulevard West Jacksonville FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • 24-hour business center

Located in Southside, SureStay Hotel by Best Western Jacksonville South is within a 10-minute drive of popular attractions such as Museum of Science and History and Jacksonville Museum of Modern Art. This 84-room hotel welcomes guests with conveniences like free breakfast, free self parking, and a 24-hour business center.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

All 84 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find 40-inch LED TVs with digital channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include free local calls, safes, and ironing boards.


Property features

At SureStay Hotel by Best Western Jacksonville South, guests have access to free WiFi in public areas, a 24-hour business center, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a TV in a common area and a vending machine.

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Jacksonville South

Everyone (7) Couples (2) Family (4)
1
Family

This was the worst hotel we have ever stayed in. Very misleading advertising! The first room they gave us the AC did not work and the bathtub drain was so full of hair that it did t drain down. The second room they gave us, thankfully my husband was outside of the room because I went to open the door and the door handle broke off, leaving me with no way to exit the room. They gave us a third room, and the bathroom was horrendously dirty. We dealt with that room for one night. We do not recommend anyone stay at this hotel. We paid $215 a night which was completely ridiculous. It’s not worth paying even $50 to stay here.

By on May 30, 2021

4
Family

Staff at the check in desk was very rude.

By on Apr 28, 2021

5
Family

Everything was good with my stay. It’s a nice place.

By on Feb 14, 2021

4
Everyone

By on Dec 16, 2020

5
Everyone

By on Aug 19, 2020

Review comment responded on Aug 25, 2020

We're glad you enjoyed your stay with us. Hope to see you again.

3
Partner Couples

The man at the front desk was not especially friendly, and there was hair in the shower and on the shower curtain when we got here. It stayed there for the three nights we stayed, even though our room was cleaned daily. Other than those two things, it was a decent and safe place to stay. I think 75 is a bit expensive for what you get though.

By , from Jacksonville on Jul 16, 2020

Review comment responded on Jul 18, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (904) 731 0800 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Akon SureStay Hotel by Best Western Jacksonville South

5
Family with small children

Property manager was very helpful and gave us an early check in he was kind with us and quickly promoted us to the room and maked sure no one disturbed us we loved the hotel thanks.

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5
Family with small children Family

The staff was very friendly and helpful. The hotel had a hot breakfast and a gentleman that was there to help with anything (spills, making things, getting more, checking food temps, cleaning up, etc.) The beds were comfortable and the room was clean. The location was close to the concert arena but not in a bad area. It was easy to get in and out of.

By , from Savannah, Ga on Feb 25, 2020

Review comment responded on Feb 26, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Business Business

This is an old outdoor hotel. It was very clean for this price level. The breakfast was good except for the coffee. It is Nescafe instant, out of a machine. The staff let me check in early but then made me change rooms. There were a lot of construction workers staying here. One of them decided to smoke a cigarette and speak loudly on his phone outside my door

By , from Fort Myers on Feb 8, 2020

Review comment responded on Feb 8, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

3
Everyone

By on Feb 4, 2020

Review comment responded on Feb 6, 2020

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

SureStay Hotel by Best Western Jacksonville South

5018 University Boulevard West, Jacksonville, FL 32216
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